{"id":17710,"date":"2021-02-10T14:47:57","date_gmt":"2021-02-10T13:47:57","guid":{"rendered":"https:\/\/www.topdesk.com\/de\/?p=17710"},"modified":"2024-08-14T10:47:24","modified_gmt":"2024-08-14T08:47:24","slug":"video-was-ist-shift-left","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/de\/blog\/video-was-ist-shift-left\/","title":{"rendered":"[Video] Was ist Shift-Left und wie funktioniert es?"},"content":{"rendered":"<p><strong>In unserer neuen Video-Serie erkl\u00e4ren wir ein IT-Servicemanagement-Konzept in 60 Sekunden. Diese Woche konzentrieren wir uns auf Shift-Left. Was ist das? Und wie hilft es Ihnen, Ihre Servicebereitstellung zu verbessern?<\/strong><\/p>\n<p>Es ist kein gro\u00dfes Geheimnis, dass sich Ihre Mitarbeiter und Kunden mehr Selbstst\u00e4ndigkeit w\u00fcnschen. Sie m\u00f6chten in der Lage sein, <a href=\"https:\/\/www.topdesk.com\/de\/funktionalitaeten\/wissensdatenbank\/\">Antworten auf ihre Fragen selbst zu finden<\/a>. So sind sie in der Lage Probleme selbst zu l\u00f6sen, ohne auf die Antwort Ihres Servicedesks warten zu m\u00fcssen.<\/p>\n<p>Genau dabei hilft Ihnen Shift-Left. Es ist ein einfacher Weg, Ihr Wissen innerhalb Ihrer Organisation und mit Ihren Meldern zu teilen.<\/p>\n<p><iframe loading=\"lazy\" title=\"TOPdesk | Was ist Shift-Left?\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/NSZ_M2Og3AM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2>Sie m\u00f6chten mehr \u00fcber Shift-Left erfahren?<\/h2>\n<p>Unser Video zeigt nur die Grundlagen \u2013 es gibt noch viel mehr zu erfahren. Hier ist eine Auswahl an Artikeln, die f\u00fcr Sie interessant sein k\u00f6nnten:<\/p>\n<ul>\n<li>Blogartikel: <a href=\"https:\/\/www.topdesk.com\/de\/blog\/shift-left\/\">Welche Bedeutung hat Shift-Left f\u00fcr IT-Servicemanagement?<\/a><\/li>\n<li>Blogartikel: <a href=\"https:\/\/www.topdesk.com\/de\/blog\/shift-left-erfolgreich-einfuehren\/\">Wie Shift-Left erfolgreich eingef\u00fchrt werden kann<\/a><\/li>\n<li><a href=\"https:\/\/www.topdesk.com\/de\/e-books\/self-service\/\">E-Book Self Service<\/a>: Wir bieten Ihnen wertvolle Best Practices und Fallbeispiele, einschlie\u00dflich einer Infografik und Tipps, wie Sie Ihr Self Service Portal erfolgreich bewerben k\u00f6nnen.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Unsere Video-Serie erkl\u00e4rt ein ITSM-Konzept in 60 Sekunden. Heute: Shift-Left. 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