{"id":19195,"date":"2020-11-25T16:30:38","date_gmt":"2020-11-25T15:30:38","guid":{"rendered":"https:\/\/www.topdesk.com\/de\/?p=19195"},"modified":"2024-08-13T14:46:17","modified_gmt":"2024-08-13T12:46:17","slug":"wissensdatenbank-verbessern-infografik","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/de\/blog\/wissensdatenbank-verbessern-infografik\/","title":{"rendered":"Tipps f\u00fcr eine gute Wissensdatenbank (Infografik)"},"content":{"rendered":"<div id=\"PostContent\">\n<p><strong>Die Verbesserung Ihres Wissensmanagements ist unabdingbar, um Ihre Serviceerbringung und Kundenzufriedenheit zu verbessern. Doch wie stellen Sie sicher, dass Ihre Wissensbasis optimal genutzt werden kann?<\/strong><\/p>\n<h2>Vorteile eine Wissensdatenbank<\/h2>\n<p>Ein einfacheres Durchsuchen der Know-how-Datenbank macht es sowohl den Bearbeitern als auch den Meldern leicht, schnell das zu finden, was sie suchen. Dies verringert die Arbeitsbelastung Ihres Servicedesks und\u00a0<a href=\"https:\/\/www.topdesk.com\/de\/blog\/shift-left\/\">Shift-Left<\/a>\u00a0ist m\u00f6glich. Au\u00dferdem bringt die Arbeit an Wissenseintr\u00e4gen Ihr Team n\u00e4her zusammen!<\/p>\n<p>Welche Vorteile bringt also eine einfachere Wissensdatenbank-Struktur? Es liegt in der Struktur, teilweise, aber auch in der Art und Weise, wie Sie Informationen wiedergeben und pr\u00e4sentieren. Konsistenz ist der Schl\u00fcssel.<\/p>\n<p>Wir haben eine Infografik zusammengestellt, um Ihnen den Einstieg in das Erstellen besserer Artikel zu erleichtern:<\/p>\n<img decoding=\"async\" src=\"https:\/\/blog2.topdesk.com\/hs-fs\/hubfs\/Tipps%20fur%20eine%20gute%20Know-how-Datenbank.jpg?\" \/>\n<h2>Mehr Tipps &amp; Tricks zum Knowledgemanagement<\/h2>\n<p>Sie m\u00f6chten mehr Informationen, wie Sie eine bessere Wissensdatenbank erstellen?\u00a0Dann downloaden Sie unser <a href=\"https:\/\/www.topdesk.com\/de\/e-books\/wissensmanagement\/\">E-Book Knowledgemanagement<\/a> f\u00fcr Tipps und Tricks und einer Methode zur Berechnung Ihrer Zeit- und Geldersparnis.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Welche Vorteile bringt eine einfachere Wissensdatenbank-Struktur? Konsistenz ist hier der Schl\u00fcssel. Erfahren Sie mehr in unserer Infografik.<\/p>\n","protected":false},"author":1,"featured_media":19213,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19195","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Tipps f\u00fcr eine gute Wissensdatenbank (Infografik)<\/title>\n<meta name=\"description\" content=\"Welche Vorteile bringt eine einfachere Wissensdatenbank-Struktur? Konsistenz ist hier der Schl\u00fcssel. 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