{"version":"1.0","provider_name":"T1 TOPdesk - EN","provider_url":"https:\/\/www.topdesk.com\/en","author_name":"Camille","author_url":"https:\/\/www.topdesk.com\/en\/blog\/author\/camillec-2-2\/","title":"Resolve calls faster: Shift Left with a twist | Better support, happy customers | TOPdesk","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"lGi0EX6ri1\"><a href=\"https:\/\/www.topdesk.com\/en\/blog\/resolve-calls-faster-shift-left\/\">Resolve calls faster: Shift Left with a twist<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.topdesk.com\/en\/blog\/resolve-calls-faster-shift-left\/embed\/#?secret=lGi0EX6ri1\" width=\"600\" height=\"338\" title=\"&#8220;Resolve calls faster: Shift Left with a twist&#8221; &#8212; T1 TOPdesk - EN\" data-secret=\"lGi0EX6ri1\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.topdesk.com\/en\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.topdesk.com\/en\/wp-content\/media\/sites\/30\/beneficios-da-gestao-do-conhecimento-e-shift-left-para-o-service-desk.jpg","thumbnail_width":1200,"thumbnail_height":628,"description":"Do\u00a0you struggle with quickly answering recurring calls? As an operator you want to spend less time answering recurring questions, so you can spend more time on complex issues. Because that\u2019s where your knowledge can really make a difference. So you want to resolve recurring questions quickly and efficiently. So how do you make that happen?"}