{"id":19720,"date":"2022-03-03T07:50:20","date_gmt":"2022-03-03T07:50:20","guid":{"rendered":"https:\/\/www.topdesk.com\/en\/?p=19720"},"modified":"2025-04-30T15:46:03","modified_gmt":"2025-04-30T14:46:03","slug":"partnership-with-topdesk","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/en\/blog\/partnership-with-topdesk\/","title":{"rendered":"What a partnership with TOPdesk looks like"},"content":{"rendered":"

When it comes to building an ITSM partnership, you need to think about a lot more than just software. Sure, a supplier can tick every box in terms of features and functions. But if their company culture doesn\u2019t match yours? You\u2019re getting nowhere. That\u2019s why we think carefully about who we work with. And naturally, we expect our customers to do the same with us.<\/strong><\/p>\n

With that in mind, here\u2019s a few things you should know about what it\u2019s like working with TOPdesk.<\/strong><\/p>\n

We don’t take ourselves too seriously<\/h4>\n

We\u2019d much rather be approachable than intimidating. That\u2019s why we prefer to keep things informal. This is reflected in our flat hierarchy and the way we work together internally. We don\u2019t believe in micromanagement; employees are trusted to come up with ideas and work independently.<\/p>\n

It\u2019s also built into how we form partnerships with customers; we give our people the freedom to take initiative and help you in the best way possible. That means our in-house consultants don\u2019t get stuck waiting for a manager\u2019s sign-off before they can get to work streamlining your services.<\/p>\n

But we’re serious about our company culture<\/h4>\n

From experience, we find that our most successful partnerships are built with organizations who also place an emphasis on freedom, trust, and responsibility. We care more about creating viable, long-lasting relationships with our customers than making a sale. This means we\u2019re happy to work with organizations who are a good fit<\/a>, and we don\u2019t mind saying no to those who aren\u2019t.<\/p>\n

We’re honest about what we can offer and what you can achieve<\/h4>\n

Maybe it has something to do with our Dutch roots, but we prefer to tell it like it is. In the end, we care most about helping people to do the work they love and do best. And, sometimes, we know that what a customer wants to achieve won\u2019t be doable. So, if we don\u2019t think we can help you get to where you want to go, we\u2019ll be up front about it. We care more about creating viable, long-lasting relationships with our customers than making a sale.<\/p>\n

And we’ve learnt from our mistakes<\/h4>\n

Over 25 years\u2019 worth of implementations has taught us this much. And we\u2019ve learnt a lot, especially from when things didn’t go according to plan.<\/p>\n

Some years ago, we were managing an implementation for one of our customers, an electronics company. When we first started working together, they were a relatively small account. They had always been pretty strict and hierarchical and, at least early on, this wasn\u2019t a big issue. But as they grew larger and gained more international clients, the cultural differences became more evident. And our consultants, who were used to the open and informal TOPdesk culture, were having a hard time dealing with the gaps in communication and differing expectations.<\/p>\n

It was clear that we weren\u2019t on the same page, and it wasn\u2019t a surprise when we eventually parted ways. Moral of the story? Company culture matters.<\/p>\n

Read about what our customers have achieved with TOPdesk<\/a>.<\/p>\n

We’re out-of-the-box<\/h4>\n

Quite literally. We offer an out-of-the-box solution that\u2019s easy to implement. And even though our software is standardized, it can still grow with your organization\u2019s needs. After all, standardized doesn\u2019t mean static. We keep improving our software with the knowledge, experience and best practices we\u2019ve gathered over the years.<\/p>\n

We believe a tool isn\u2019t the answer, but rather a means to achieve your goals. Why spend so much time \u2013 and money \u2013 on tailoring your own version when you could achieve better results with standardized software?<\/p>\n

Find your ITSM match<\/h4>\n

Finding the right supplier for your organization can be a real challenge. Not sure where to start? Try stepping back and looking at your own organization: What\u2019s your company culture like? How do you prefer to work with suppliers?<\/p>\n

Once you\u2019ve answered these questions, you\u2019ll be able to quickly separate the stopgap solutions from the potential business partners when you start shortlisting.<\/p>\n

Learn more about TOPdesk<\/p>\n

Want to learn more about who we are and what we do? Here\u2019s 10 things you might not know about TOPdesk.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

When it comes to building an ITSM partnership, you need to think about a lot more than just software. Sure, a supplier can tick every box in terms of features and functions. But if their company culture doesn\u2019t match yours? You\u2019re getting nowhere. That\u2019s why we think carefully about who we work with. And naturally,<\/p>\n","protected":false},"author":1,"featured_media":19723,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19720","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"full","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nWhat a partnership with TOPdesk looks like | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"At TOPdesk, we take partnerships seriously. 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