{"id":19918,"date":"2022-08-09T16:20:40","date_gmt":"2022-08-09T15:20:40","guid":{"rendered":"https:\/\/www.topdesk.com\/en\/?p=19918"},"modified":"2025-02-26T16:00:20","modified_gmt":"2025-02-26T16:00:20","slug":"5-it-tasks-to-automate","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/en\/blog\/5-it-tasks-to-automate\/","title":{"rendered":"5 IT tasks you should be automating"},"content":{"rendered":"

Automation is a major trend for IT departments. Done right, it can improve customer experience<\/a>, decrease IT service desk calls<\/a> by more than 40%, and reduce end-user down-time.<\/p>\n

Sounds great. But what does automation look like in practice? Here are 5 IT tasks you can automate.<\/p>\n

1. Incident registration<\/h2>\n

Correctly registering, categorizing, prioritizing, and assigning incidents is crucial for every IT department. But it does take up a lot of time.<\/p>\n

Luckily, AI can help. Learning from the knowledge in your IT department\u2019s database, AI simplifies the registration process, making suggestions for appropriate categorization or applicable SLAs.<\/p>\n

With AI as their sidekick, IT professionals make fewer mistakes and have more time for customers. And, as new IT employees no longer have to memorize incident categories, they can get up to speed far more quickly.<\/p>\n

Take your first step towards faster incident registration with\u00a0TOPdesk\u2019s autocomplete feature<\/a>. Just start typing and let TOPdesk fill in the rest.<\/p>\n

2. Assigning tasks<\/h2>\n

Next to speeding up incident registration, AI makes assigning tasks a piece of cake.<\/p>\n

Based on previous incidents and requests, AI assesses how long a specific incident or request will take to resolve. It can then assign tasks based on the level of expertise of an IT professional and their availability.<\/p>\n

If an IT professional suddenly finds themselves with an extra hour to spare, for example, AI will resolve this by suggesting a one-hour task.<\/p>\n

Automating recurring tasks can decrease service desk calls by more than 40% and reduce end-user down-time.<\/p><\/blockquote>\n

3. Answering customer questions<\/h2>\n

\u201cHow do I log onto the company WiFi?\u201d \u201cHow do I add a shared mailbox?\u201d \u201cHow do I connect my laptop to a printer?\u201d<\/p>\n

Your IT department is no stranger to questions like these. But wouldn\u2019t it be great if customers could find the answer to these questions themselves?<\/p>\n

With a little help from a chatbot<\/a>, they can. Using AI\u2019s capability to understand language and the knowledge of your IT department, a chatbot can understand the customer\u2019s question and provide them with the answer.<\/p>\n

The best thing? Chatbots aren\u2019t limited to office hours \u2013 a lifesaver with\u00a0customer expectations on the rise<\/a>.<\/p>\n

4. Recurring tasks<\/h2>\n

Recurring tasks are the bane of every IT professional\u2019s existence. They take up a lot of time and effort, which could be spent on other things. And they\u2019re costly too. Take\u00a0password resets<\/a>, for example: Forrester estimates that the average cost of a single password reset is $70.<\/p>\n

The answer to the headache of recurring tasks such as password resets is automation. Automating recurring tasks can decrease service desk calls by more than 40% and reduce end-user down-time \u2013 which quickly adds up to significant cost savings.<\/p>\n

5. Employee onboarding (and offboarding)<\/h2>\n

When a new employee joins the organization, your IT department is tasked with making sure they have the IT hardware, software, and privileges they need to do their job.<\/p>\n

And, when employees leave, IT needs to restrict their access and figure out which assets they were using and where they are now.<\/p>\n

You can easily simplify these processes with a bit of automation. This way, new hires get instant access to all required systems, which means they can actually start working instead of having to wait around on their first day.<\/p>\n

Likewise, an automated offboarding process will quickly and easily terminate accounts and access when employees leave.<\/p>\n

Of course, employee onboarding and offboarding aren\u2019t just tasks for IT. HR, Facilities, and other service departments are also involved. With\u00a0Workflows in TOPdesk<\/a>, you can set up an automated chain of events for onboarding and offboarding so all departments will know what to do and when.<\/p>\n

Automate your IT tasks with TOPdesk<\/h2>\n

With TOPdesk’s ITSM tool, automating your IT tasks couldn’t be easier. Create standard processes for the boring stuff, so your agents stop drowning in requests and start doing the work your end users will thank you for.<\/p>\n","protected":false},"excerpt":{"rendered":"

Automation is a major IT trend. But what does automation look like in practice? Find out which 5 IT tasks you should be automating.<\/p>\n","protected":false},"author":1,"featured_media":19921,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19918","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":28128,"blog_hubspot_cta_link":{"title":"Discover our software","url":"https:\/\/www.topdesk.com\/en\/products\/it-service-management-platform\/","target":""},"toc_display":"full","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nAutomate IT Tasks: 5 Efficient Ways for Service Automation<\/title>\n<meta name=\"description\" content=\"Discover 5 essential IT tasks to automate and streamline your operations. 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