{"id":24472,"date":"2017-12-20T06:57:11","date_gmt":"2017-12-20T06:57:11","guid":{"rendered":"https:\/\/www.topdesk.com\/en\/?p=24472"},"modified":"2026-04-02T09:39:16","modified_gmt":"2026-04-02T08:39:16","slug":"notifications","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/en\/blog\/notifications\/","title":{"rendered":"Tracking updates: try TOPdesk’s task notifications"},"content":{"rendered":"

How do you stay up to date on tasks when you\u2019re awaiting a reaction from a supplier or caller? Especially when you’re the one maintaining contact with the caller, you don’t want to miss out on changes in the issue’s processing.<\/p>\n

TOPdesk now includes a feature that supports notifications for updates to calls and simple changes.<\/p>\n\"Notifications\n

Choose what kind of updates you\u2019d like to receive and follow the channels for these events in the settings:<\/p>\n\"notifications\n

<\/div>\n
\n

Staying up to date when not working in TOPdesk<\/h3>\n

The additional option for\u00a0browser notifications<\/strong>\u00a0ensures that\u00a0you’re still notified on updates even when TOPdesk isn’t open in your browser or minimized. Turn on this additional option at the bottom of the notifications panel.<\/p>\n

Please note<\/em>: Browser notifications are available for Google Chrome and Mozilla Firefox. They only work in TOPdesk environments that are connected to the internet.<\/p>\n

How do I turn on notifications on tasks?<\/h3>\n

When task notifications are turned on in your organization’s TOPdesk (Functional Settings > Task Notifications), you’re following some event channels by default. You can adjust this selection in your personal notification settings.<\/p>\n

How do I block service accounts from triggering notifications?<\/h3>\n

Do your resolved calls get automatically closed after a while? To prevent spamming operators about these or other automatic updates, create your custom blacklist to exempt specific accounts.<\/p>\n

Notifications for other task types<\/h3>\n

You’d like to push notifications for tasks other than calls and simple changes? Follow these\u00a0instructions on My TOPdesk<\/a>\u00a0to create your own notifications with custom events and actions.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

TOPdesk now includes a feature that supports notifications for updates to calls and simple changes. Read more here!<\/p>\n","protected":false},"author":379,"featured_media":37755,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-24472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nTracking updates: try TOPdesk's task notifications | TOPdesk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/en\/blog\/notifications\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tracking updates: try TOPdesk's task notifications | Better support, happy customers | TOPdesk\" \/>\n<meta property=\"og:description\" content=\"TOPdesk now includes a feature that supports notifications for updates to calls and simple changes. 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