{"id":24532,"date":"2017-11-24T07:12:32","date_gmt":"2017-11-24T07:12:32","guid":{"rendered":"https:\/\/www.topdesk.com\/en\/?p=24532"},"modified":"2025-11-26T20:20:06","modified_gmt":"2025-11-26T20:20:06","slug":"create-attentions-in-cards","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/en\/blog\/create-attentions-in-cards\/","title":{"rendered":"Can I have your attention? Working with attentions in cards"},"content":{"rendered":"
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Are you looking for a way to show a bit of extra information about a caller? Use attentions to give your operators a simple heads up while they are working on a card, like when the caller is available or if they have particular needs.<\/p>\n

What are attentions?<\/h2>\n

Attentions are short notes in the form of small coloured dots that are placed next to certain fields in the operator section. You can find these dots throughout TOPdesk, on most cards where these fields are used. Use attentions to give quick access to useful information.<\/p>\n

How can I use attentions?<\/h2>\n

Imagine that there are several employees who work part-time and you want to inform your operators when they are available. Set the attention of the employee to\u00a0\u2018works part-time\u2019<\/em>. When this employee registers a call, the coloured dot appears next to their name. When you hover over the dot, you see\u00a0\u2018works part-time\u2019<\/em>. Using the attention, you immediately see if they are usually working that day, without going to the person card.<\/p>\n

Where can I use attentions?<\/h2>\n

Attentions aren’t only limited to persons. You are also able to use attentions for:<\/p>\n