{"id":29100,"date":"2025-01-06T13:12:54","date_gmt":"2025-01-06T13:12:54","guid":{"rendered":"https:\/\/www.topdesk.com\/en\/?p=29100"},"modified":"2025-05-30T11:57:03","modified_gmt":"2025-05-30T10:57:03","slug":"servicenow-vs-topdesk","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/en\/blog\/servicenow-vs-topdesk\/","title":{"rendered":"TOPdesk vs ServiceNow: A fair ITSM software comparison"},"content":{"rendered":"<p>If you&#8217;re looking for a solution to better manage your IT services, wading through the options can be overwhelming. Which <a href=\"https:\/\/www.topdesk.com\/en\/glossary\/what-is-itsm\/\">ITSM<\/a> tool is right for you? And what are the key differences? Among the options available, TOPdesk and ServiceNow are often main contenders.<\/p>\n<h3>What can you expect from this blog?<\/h3>\n<p>In this blog, we&#8217;ll take a closer look at the features and benefits of both ServiceNow and TOPdesk. We\u2019re not here to convince you to purchase TOPdesk if it\u2019s not a good fit for your organization. This blog was written based on our years of ITSM experience in our desire to help IT professionals like yourself.<\/p>\n<p>At TOPdesk, we know that our <a href=\"https:\/\/www.topdesk.com\/en\/products\/it-service-management-platform\/\">ITSM software<\/a> is not the perfect fit for all companies. We hope that this blog gives you the information you need to understand when TOPdesk is right for you or when ServiceNow may be the better choice.<\/p>\n<h2>Introduction to ServiceNow<\/h2>\n<p>ServiceNow is a cloud-based ITSM platform that streamlines business processes and enhances service delivery by providing a wide range of services such as IT service management, IT operations management, and IT business management.<\/p>\n<p><strong>You\u2019re a good customer for ServiceNow if you&#8230;<\/strong><\/p>\n<ul>\n<li>Are a large multinational giant, like Coca Cola.<\/li>\n<li>Have complex ITSM needs.<\/li>\n<li>Want to build a solution from the ground up to fit your exact needs.<\/li>\n<li>Have a dedicated team of developers to configure and maintain the tool.<\/li>\n<li>Have an extensive budget.<\/li>\n<\/ul>\n<h3>Key benefits of ServiceNow<\/h3>\n<h4>\u00a0#1: Extensive feature set<\/h4>\n<p>ServiceNow offers an array of features to cater to the complex needs of large companies. The platform is a best-of-suite solution that offers features to expand beyond service management needs.<\/p>\n<h4>#2: Integration capabilities<\/h4>\n<p>ServiceNow offers integrations for specific use cases or issues. This can come in handy if your organization needs to focus on specific issues.<\/p>\n<h4>#3: Customizations<\/h4>\n<p>ServiceNow offers a high level of custom-fit configurations, building the solution around a company\u2019s specific case and requirements. It&#8217;s good to keep in mind that a ServiceNow specialist will need to do the customization, which can be time-consuming and costly. Customizations can also result in a lack of standardization and best practices. In comparison: TOPdesk focuses on standardized solutions based on best practices.<\/p>\n<h2>Introduction to TOPdesk: Making service happen, step by step<\/h2>\n<p>TOPdesk&#8217;s ITSM philosophy is all about adaptability and continuous improvement.<\/p>\n<blockquote><p>In a world where expectations will continue to rise, only service teams that can adapt will thrive.<\/p><\/blockquote>\n<p>We take a comprehensive approach to service management, combining an easy-to-use ITSM tool with consultancy from our in-house experts. With a focus on adaptability and continual improvement, TOPdesk&#8217;s aim is to empower service teams to deliver consistently great IT experiences.<\/p>\n<p><strong>You\u2019re a good customer for TOPdesk if you&#8230;<\/strong><\/p>\n<ul>\n<li>Are a mid-size to enterprise company.<\/li>\n<li>Want a solution that&#8217;s quick to set up and easy to maintain yourself.<\/li>\n<li>Want local, in-house support that speaks your language.<\/li>\n<li>Want a <a href=\"https:\/\/www.topdesk.com\/en\/blog\/best-of-breed-vs-best-of-suite-which-solution-works-for-you\/\">best-of-breed solution<\/a> that integrates with your other tools.<\/li>\n<li>Want to implement ITSM based on best practices.<\/li>\n<li>Want a flexible ITSM solution that can scale with your organization.<\/li>\n<\/ul>\n<h3>Key benefits of TOPdesk<\/h3>\n<h4>#1: Best practices approach to service desk organization<\/h4>\n<p>TOPdesk&#8217;s approach differs to ServiceNow&#8217;s when it comes to <a href=\"https:\/\/www.topdesk.com\/en\/itsm-software\/\">ITSM software<\/a>. <span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">Its<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\"> out-of-the-box solution <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">is standardized<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">. It <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">lets you <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">start small with<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\"> features you need <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">today and<\/span><\/span><\/span> <span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">easily <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW98328448 BCX8\"><span class=\"TextRun SCXW98328448 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98328448 BCX8\">add more when you need them. A<\/span><\/span><\/span>ll users start with the basics, but also the tools, resources, and training they need to be successful.<\/p>\n<p>With TOPdesk\u2019s best practices built into the tool, you won\u2019t need any coding or external consultants to improve and adjust the tool based on your organization\u2019s needs. This gives you more flexibility to quickly adapt to changes in your business and deliver value continuously.<\/p>\n<h4>#2: Better collaboration between departments<\/h4>\n<p>TOPdesk facilitates strong collaboration between different departments through an intuitive <a href=\"https:\/\/www.topdesk.com\/en\/features\/self-service-portal\/\">self-service portal<\/a>. Teams can work together and keep customers informed through a single point of contact. By breaking down silos and fostering cross-departmental collaboration, TOPdesk enables organizations to deliver cohesive and customer-centric services.<\/p>\n<h4>#3: Impress your users every day<\/h4>\n<p>Meeting user expectations is crucial for building trust and loyalty. TOPdesk provides <a href=\"https:\/\/www.topdesk.com\/en\/features\/dashboard-and-reporting\/\">service desk reporting and analytics tools<\/a> that offer insights into service performance and trends. With this data, organizations can proactively identify areas for improvement and implement solutions without the need for complex coding or external consultants. With TOPdesk, you can consistently exceed user expectations and position your organization as a leader when it comes to IT services.<\/p>\n<h2>Comparing TOPdesk and ServiceNow<\/h2>\n<p>Now that we&#8217;ve explored the key benefits of TOPdesk and ServiceNow, let&#8217;s see how they stack up against each other.<\/p>\n<h4>Cost<\/h4>\n<p><strong>ServiceNow:<\/strong> ServiceNow is often more expensive than TOPdesk due to its comprehensive customization options, be<span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">spoke <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">solution<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\"> and <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">dedicated team of <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">developers<\/span><\/span><\/span> <span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">needed to <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">build and <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">maintai<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">n<\/span><\/span><\/span> <span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">the so<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">lution<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW170160782 BCX8\"><span class=\"TextRun SCXW170160782 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW170160782 BCX8\">.<\/span><\/span><\/span><\/p>\n<p><strong>TOPdesk:<\/strong> TOPdesk, being more straightforward, out-of-the-box and easier to maintain, is usually more affordable. Check out <a href=\"https:\/\/www.topdesk.com\/en\/pricing\/\">TOPdesk\u2019s pricing and plans<\/a>.<\/p>\n<p>ITSM tools often vary in pricing, after all, they&#8217;re not all built for the same size and type of company. Therefore, it&#8217;s important to do your research before selecting an ITSM tool. If you haven&#8217;t already, we recommend checking out our blog on <a href=\"https:\/\/www.topdesk.com\/en\/blog\/how-much-does-topdesk-cost\/\">TOPdesk&#8217;s costs<\/a> to get a good overview of how our pricing and packaging works.<\/p>\n<h3>User experience and user-friendliness<\/h3>\n<p><strong>ServiceNow:<\/strong> ServiceNow offers a comprehensive set of features. Some users find its interface complex and challenging to navigate, especially for first-time or non-technical users.<\/p>\n<p><strong>TOPdesk:<\/strong> TOPdesk has an easy-to-use interface, which allows users to navigate the platform effortlessly. The software is easy to tweak, so that organizations can tailor the solution to their specific needs without extensive customization.<\/p>\n<h3>Complexity and customizations<\/h3>\n<p><strong>ServiceNow:<\/strong> ServiceNow is recognized for its highly made-to-measure nature, allowing larger enterprises with complex needs build the solution from the ground up.<\/p>\n<p><strong>TOPdesk:<\/strong> <span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW61881438 BCX8\">TOPdesk<\/span><span class=\"NormalTextRun SCXW61881438 BCX8\"> is <\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW61881438 BCX8\"><span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW61881438 BCX8\">out-of-the-box and <\/span><\/span><\/span><span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW61881438 BCX8\">less complex<\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW61881438 BCX8\"><span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW61881438 BCX8\">, <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW61881438 BCX8\"><span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW61881438 BCX8\">complete <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW61881438 BCX8\"><span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW61881438 BCX8\">with features th<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW61881438 BCX8\"><span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW61881438 BCX8\">at <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange TrackChangeHoverSelectColorRed SCXW61881438 BCX8\"><span class=\"TextRun SCXW61881438 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW61881438 BCX8\">organizations can customize to meet their needs.<\/span><\/span><\/span><\/p>\n<h3>Scalability and flexibility<\/h3>\n<p><strong>ServiceNow:<\/strong> Due to the highly customized nature of ServiceNow, the software is less flexible and agile and will be difficult to adapt to growth and change.<\/p>\n<p><strong>TOPdesk:<\/strong> TOPdesk is built with agility and ITSM best practices in mind, making it the ideal choice for organizations who <span class=\"TextRun SCXW98258193 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeHoverSelectHighlightRed SCXW98258193 BCX8\">want to focus on innovation and <\/span><\/span>need to adapt to changes quickly.<\/p>\n<h3>Implementation, consultancy, support and training<\/h3>\n<p><strong>ServiceNow:<\/strong> ServiceNow relies on partners for implementation and consultancy but offers 24\/7 technical support for product issues after go-live.<\/p>\n<p><strong>TOPdesk:<\/strong> TOPdesk works with you to evaluate your business needs, create an implementation plan, define roles, and help you implement the software.<\/p>\n<p><span class=\"TrackChangeTextInsertion TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\">TOPdesk<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\"> offers <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\">trainings<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\"> to make onboarding quick and easy. <\/span><\/span><\/span><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\">Most importantly, <\/span><span class=\"NormalTextRun SCXW51607702 BCX8\">TOPdesk<\/span> <\/span><span class=\"TrackChangeTextDeletionMarker TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun TrackChangeTextDeletion SCXW51607702 BCX8\">also<\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\"> has <strong>in-house, <\/strong><\/span><\/span><\/span><strong><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\">local support<\/span><\/span><\/strong><span class=\"TrackChangeTextInsertion TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\"> experts ready to answer <\/span><\/span><\/span><span class=\"TrackChangeTextInsertion TrackedChange SCXW51607702 BCX8\"><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\">questions<\/span><\/span><\/span><span class=\"TextRun SCXW51607702 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW51607702 BCX8\"> in your language.<\/span><\/span><\/p>\n<p>Learn more about <a href=\"https:\/\/www.topdesk.com\/en\/services\/\">TOPdesk&#8217;s ITSM services<\/a>.<\/p>\n<h2>When to choose ServiceNow and when to choose TOPdesk<\/h2>\n<h3>Choose ServiceNow when:<\/h3>\n<ul>\n<li>You want a custom-fit solution for your organization\u2019s complex ITSM needs.<\/li>\n<li>Your organization requires an extensive array of features and functionalities.<\/li>\n<li>You have the resources, budget, expertise and time to invest in implementation and customizations.<\/li>\n<li>You have a flexible schedule and can work with a longer implementation time.<\/li>\n<\/ul>\n<h3>Choose TOPdesk when:<\/h3>\n<ul>\n<li>You prioritize ease of use and a best practice approach in IT service management.<\/li>\n<li>You prefer a personal sales approach and customer support that truly cares.<\/li>\n<li>You want a standardized solution that can be quickly implemented with the help of in-house experts.<\/li>\n<li>You want a solution that&#8217;s easy to tweak, so you can continue to innovate and grow alongside your organization and market needs.<\/li>\n<li>You want a solution that you can scale to other service departments.<\/li>\n<\/ul>\n<p>Want to learn more about TOPdesk as a tool? Check out our <a href=\"https:\/\/www.topdesk.com\/en\/products\/it-service-management-platform\/\">ITSM software.<\/a><\/p>\n<h2>Making the right choice for your organization<\/h2>\n<p>Ultimately, the decision between TOPdesk and ServiceNow depends on your organization&#8217;s unique needs and priorities:<\/p>\n<ul>\n<li>If your organization is highly complex, needs bespoke work to account for existing processes, and exceeds 10,000 full-time employees, ServiceNow is most likely the choice for you.<\/li>\n<li>If your organization wants a solution that\u2019s ready-to-use and adaptable, prefers customer-focused and dedicated support, and plans to keep innovating, TOPdesk is likely a better fit for your needs.<\/li>\n<\/ul>\n<p>Whether you choose TOPdesk or ServiceNow, our goal remains the same \u2013 to prioritize consistently great service delivery and continual improvement within ITSM.<\/p>\n<p>Want to see how TOPdesk works? Watch a demo to explore some of TOPdesk&#8217;s key ITSM features.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Read the key differences between ServiceNow and TOPdesk to learn which ITSM software is right for you and your service desk.<\/p>\n","protected":false},"author":379,"featured_media":29106,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-29100","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":{"title":"Watch a demo","url":"https:\/\/www.topdesk.com\/en\/demo\/","target":""},"toc_display":"full","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>ServiceNow vs. TOPdesk: ITSM Software Comparison 2024<\/title>\n<meta name=\"description\" content=\"Read the key differences between ServiceNow and TOPdesk to learn which ITSM software is right for you and your service desk.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/en\/blog\/servicenow-vs-topdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TOPdesk vs ServiceNow: A fair ITSM software comparison | Better support, happy customers | TOPdesk\" \/>\n<meta property=\"og:description\" content=\"Read the key differences between ServiceNow and TOPdesk to learn which ITSM software is right for you and your service desk.\" \/>\n<meta property=\"og:url\" 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