{"id":29937,"date":"2024-09-12T09:00:15","date_gmt":"2024-09-12T08:00:15","guid":{"rendered":"https:\/\/www.topdesk.com\/en\/?p=29937"},"modified":"2026-02-20T10:00:13","modified_gmt":"2026-02-20T10:00:13","slug":"how-much-does-topdesk-cost","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/en\/blog\/how-much-does-topdesk-cost\/","title":{"rendered":"TOPdesk cost breakdown: discover features and pricing"},"content":{"rendered":"

On the hunt for the ideal ITSM tool but feeling a bit lost when it comes to costs? Curious about what makes TOPdesk shine compared to the competition? You\u2019re in the right place \u2013 we\u2019ve put together all the info you need to decide if TOPdesk is the right tool for you.<\/p>\n

First things first: why use an ITSM tool?<\/h2>\n

When diving into the costs or features that make TOPdesk stand out, we first need to consider the question \u2018why use ITSM software<\/a> in the first place?’.<\/p>\n

That\u2019s easy: ITSM tools eliminate manual tasks and lack of overview. A good tool should not only save you time so you can focus on the work you enjoy, but it should also make things easy for you and your end-users. Want more details? Check out these 3 advantages of modern ITSM tools for service desks.<\/a><\/p>\n

What makes TOPdesk stand out?<\/h2>\n

So, what sets TOPdesk apart as an ITSM tool<\/a>? We\u2019ve got your back every step of the way. You\u2019ll be up and running quickly with our out-of-the-box solution built on best practices. And with the unmatched support of our in-house experts, you\u2019ll have a smooth transition.<\/p>\n

Best of all: our tool is easy to tweak yourself, so you can keep improving as you grow. Understanding the fundamentals of IT Service Management (ITSM)<\/a> can help you determine the value TOPdesk brings to your organization.<\/p>\n

What should an ITSM tool cost?<\/h2>\n

Before looking at ITSM tool costs<\/a>, first ask yourself: what features do you actually need? Some tools charge per feature or bundle them in packages. By pinpointing which features matter most to you, you can start to figure out potential costs.<\/p>\n

Another thing to think about: initial costs vs. subscription or maintenance fees. Some tools might seem like a steal upfront but watch out for hidden costs like high consultancy or update fees down the road.<\/p>\n

SaaS vs on-premises<\/h3>\n

Lastly, consider whether a SaaS (Software as a Service) tool or an on-premises solution fits your organization better.<\/p>\n

SaaS tools are hosted and maintained by third-party providers, while on-premises tools are hosted in-house. The best choice for you can depend on many factors, including the size of your organization or the sector you\u2019re in. Unlike other tools, TOPdesk offers both options, so regardless of your preference, we\u2019ve got you covered!<\/p>\n

For a deeper dive into ITSM tool costs, check out How much should an ITSM tool cost<\/a>?<\/p>\n

TOPdesk pricing model<\/h2>\n

TOPdesk\u2019s pricing model is straightforward: it\u2019s based on the number of agents you have. More agents? Lower average price per agent. Agents are those who handle tickets, not just any employee or end user. Plus, you can choose to be billed monthly or annually, or even sign multi-year contracts to save on costs. Flexibility for the win!<\/p>\n

You can pick from three packages: Essential, Engaged or Excellent. All three include unlimited assets, end users and tickets, plus handy features like Incident Management<\/a>, Asset Management<\/a> and a Self-Service Portal<\/a>. Need more advanced features? Engaged or Excellent might be the best fit for you. And the best part? Upgrading your package is easy. You can start small with one department and grow as you go.<\/p>\n

Are there additional costs to consider?<\/h2>\n

With TOPdesk, extra costs are minimal. The main one to consider is implementation by a consultant. Post-implementation consultancy and integrations with other tools might also cost extra, depending on the tool.<\/p>\n

More details about costs for integrations can be found on the TOPdesk Marketplace<\/a>.<\/p>\n

Good news: bi-weekly software updates for Saas are free and automatic\u2014no extra costs there!<\/p>\n

TOPdesk versus other ITSM software<\/h2>\n

Custom-made tools like ServiceNow<\/h3>\n

Tools like ServiceNow<\/a> can be tailored to your exact needs, but they come with high upfront costs. Once implemented, changes or updates can also be quite expensive. TOPdesk on the other hand is a standard tool that\u2019s quick to use, so you’re up and running in no time, while still having the option of add-ons and customization. This means that consultancy costs are lower in comparison.<\/p>\n

Product-led platforms like Freshservice<\/h3>\n

These tools are easy to set up but often lack personal support and customization options. You\u2019re left doing almost everything yourself, from setting it up to thinking of ways it works best for your team or organization. This means that the way your service team works likely won\u2019t change or improve, which leads to stagnation. With TOPdesk, your tool is future-proof because of our local support from in-house experts, as well as our \u2018train-the-trainer’ approach.<\/p>\n

Self-built or manual solutions<\/h3>\n

While cheaper and customizable, these tools are usually built to satisfy basic needs only. They lack support and scalability, often becoming clunky and inefficient over time.<\/p>\n

Take, for example, an Excel ticketing system: the downsides usually far exceed any advantages. These systems may be fine in the startup phase, but between piles of manual work, data risks and lack of overview, you\u2019ll quickly be overwhelmed. With TOPdesk\u2019s best practices, Self-Service Portal and easy integrations, you\u2019ll gain back time to focus on the work that matters.<\/p>\n

So where exactly does TOPdesk fit in? We\u2019re the perfect middle ground. A standard tool that\u2019s quick to use, with options for add-ons and customization. Our standout feature? Unmatched support<\/a> from our in-house experts, making the implementation process smooth and hassle-free. Plus, TOPdesk is easy to maintain, keeping your costs low in the long run.<\/p>\n

ROI with TOPdesk<\/h2>\n

What is your ROI when you use TOPdesk for ITSM and ESM? This depends on the size and scope of your organization, but here are some of the basics that you can count on:<\/p>\n