Clear insights with the new Data Storage Dashboard<\/h3>\n
If you want to manage your data better, you first need to know what kind of data you\u2019re storing and how much space you\u2019re using. In the renewed \u2019Responsible data management\u2019 settings\u2014which you can find in TOPdesk\u2019s functional settings\u2014you’ll find the new Data Storage Dashboard. Here you see various statistics that give you more insight into your current situation. Is the data you\u2019re storing mostly uploaded to incidents, or is it attached to your knowledge items? And how old is that data? In this way, you can spot data that isn\u2019t relevant anymore and make informed decisions about how to improve your data management.<\/p>\n The new overview also includes information about the anonymization status of people and operators in TOPdesk. Which operators are archived, but haven\u2019t been anonymized yet? Do you still have (possibly sensitive) personal data in TOPdesk that you shouldn\u2019t have anymore? By acting on this information, you can comply with your local and organizational privacy regulations.<\/p>\n In March, you already learned everything about our updated file maintenance settings<\/a>. Back then, we made them easier to understand. You can now find these settings in the \u2018Responsible data management\u2019 section, under \u2018File maintenance<\/a>\u2019. Here, you can set up an automatic process to clean up any outdated files per TOPdesk module. With the information from the Data Storage Dashboard, you refine the data management setup to fit your company\u2019s needs. Use the buttons on the dashboard to directly open the related settings.<\/p>\n Equally important are the \u2018Personal data protection<\/a>\u2019 settings. Did you see a lot of archived persons or operators on your dashboard, with only a few of them anonymized? These anonymization settings help you to automatically delete personal data after a set time period. In this way, you remove any information about people who are no longer working for your organization or are no longer your clients.<\/p>\n In the next few weeks, you’ll get even more tools to improve your data management process.<\/p>\n <\/p>\n Read our blog about responsible data management in TOPdesk<\/a><\/strong>.<\/p>\n Keeping your TOPdesk environment clean isn\u2019t only about deleting old files\u2014knowing and controlling who has access to your environment is just as important. And by keeping an eye on the number of operators you\u2019re paying for, you\u2019ll have no surprise calls from your account manager. But how do you get that overview, and how do you find out how many operators you\u2019re allowed to have according to your contract? In one click, you can filter out any Operator card that:<\/p>\n By using the additional filters, you quickly get a list of Operator cards that you can use to follow up on your clean-up activities.<\/p>\n We probably don\u2019t need to convince you: AI has a big impact on our world, and especially on IT. Who doesn\u2019t ask their favourite AI tool for advice now and then? And since you use TOPdesk to answer your customers\u2019 questions, making the link with AI is only logical. But what are the best ways to apply AI to ITSM processes?<\/p>\n To ensure we build what truly matters, we want customer input from day one. That\u2019s why we recently started our AI beta programme: to research which solutions will give the most value to our customer base.<\/p>\n Read more about putting AI to use with TOPdesk<\/a><\/strong><\/p>\n The import features in TOPdesk are powerful, so you might already be using them for many different card types. But navigating through a long list of imports is still a hassle\u2014especially if you have separate imports for all your asset types, the import configurations list gets long.<\/p>\n We added a search bar to both the Asset Management import<\/a> and Supporting Files import<\/a> overview, so you can quickly find relevant existing imports. Fill in the card type or description to further narrow down the list.<\/p>\n All fields related to personal and contract data are now available for imports of the \u2018Person\u2019 card type. Earlier this year, we made these fields available with the new \u2018Person (personal and contract data)\u2019 card type<\/a>. Because these fields are now available for imports of the original \u2018Person\u2019 card type, ‘Person (personal and contract data)\u2019 has now been removed again.<\/p>\n The added fields can only be imported by operators with the permissions to edit the private tab (\u2018Person private tab\u2019) and the contract tab (\u2018Person contract tab\u2019), both found in the Supporting Files block of permission groups.<\/p>\n With Knowledge Management, your team has all the right tools to easily answer recurring questions and capture new information. To help your customers and your operators find the right answer to a problem or share their knowledge with the rest of the team even better, we\u2019ve been working on a new version of Knowledge Management.<\/p>\n Your operators can choose to switch to the new version via the module page. Soon, we will turn on the new Knowledge Management by default<\/strong>. This way, all operators will start getting used to the new interface and benefit from new features, such as pasting images directly into a knowledge item.<\/p>\n Do you miss any feature in the new version? No worries, you can still switch back to the old version. We would love to hear from you how we can improve the new Knowledge Management via the feedback form.<\/p>\n We\u2019re halfway through the year \u2013 the perfect moment to update you on the most important developments at TOPdesk. In our TOPdesk Roadmap 2025 \u2013 Update & Outlook webinar<\/a>, you\u2019ll get a clear overview of what we\u2019ve delivered so far in 2025 and what you can expect from us in the coming months. You’ll learn about the most important TOPdesk releases from the first half of 2025, get a preview of new features and improvements still on the roadmap, see how customer feedback continues to shape our product development, and receive practical examples of how these updates support your work as a service manager or application administrator.<\/p>\n Will we see you there? Sign up for the roadmap webinar now<\/a>.<\/p>\n This month’s product update is all about responsibly managing your data and licences in TOPdesk. To help you with that, we released a brand-new data dashboard and licence overview. You\u2019ll also find out everything about our AI beta programme, the new entities in the OData feed, and all other TOPdesk updates. Responsible data management Managing<\/p>\n","protected":false},"author":235,"featured_media":46125,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-45633","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":31473,"blog_hubspot_cta_link":{"title":"Discover our roadmap","url":"https:\/\/tip.topdesk.com\/tabs\/2-now","target":"_blank"},"toc_display":"compact","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n![\"Data](\"https:\/\/www.topdesk.com\/en\/wp-content\/media\/sites\/30\/data-dashboard-v2-1.png\")
<\/a><\/p>\nClean up your files\u2014without the manual work<\/h3>\n
Automatically anonymize personal data on TOPdesk cards<\/h3>\n
Your daily reminder: the new data management widget<\/h3>\n
![\"'Responsible](\"https:\/\/www.topdesk.com\/en\/wp-content\/media\/sites\/30\/data-widget.png\")
<\/a>
\nWhile it’s important to comply with your local privacy and data handling regulations, data management might not always be top of mind. That\u2019s why we want to help remind you by introducing a new start page widget for application managers. The widget summarizes how you\u2019re doing on data management in your TOPdesk environment. It also highlights how important the above-mentioned settings are, and if you\u2019ve already turned them on. A good starting point to stay on top of how you handle your data.<\/p>\nComing soon<\/h3>\n
\n
Operator Licence overview: keep an eye on your paid operators<\/h2>\n
\n![\"Operator](\"https:\/\/www.topdesk.com\/en\/wp-content\/media\/sites\/30\/licence-overview-1.png\")
<\/a>
\nThat\u2019s where the new Operator licence overview<\/a><\/strong> on the Supporting Files module page comes to the rescue. It displays all the information you need to have about your licensed operators. How many operators are you allowed to have as part of your contract? How many currently have access to your environment? And are you currently paying for operators that haven\u2019t used TOPdesk in a long time?<\/p>\n\n
Creating for the future: our AI beta programme<\/h2>\n
![\"\"](\"https:\/\/www.topdesk.com\/en\/wp-content\/media\/sites\/30\/Ai-automation-new-04.png\")
<\/a><\/p>\nImports: find the import you need instantly<\/h2>\n
New search bar in imports overview<\/h3>\n
Personal and contract data added to Person import<\/h3>\n
New Knowledge Management enabled by default<\/h2>\n
A peek into the future: join our product roadmap webinar<\/h2>\n
Other updates<\/h2>\n
\n
\nAre there specific fields or tables you can\u2019t wait for us to add? Let us know via TIP<\/a>.<\/li>\n
\n![\"Customized](\"https:\/\/www.topdesk.com\/en\/wp-content\/media\/sites\/30\/customheader-1.png\")
<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"