![\"email](\"https:\/\/www.topdesk.com\/en\/wp-content\/media\/sites\/30\/email-designs-button-in-overview.png\")
<\/a>\nUpdating the look and feel of your emails just got easier. With the new email designs feature, you can create reusable designs that keep all your email communication consistent\u2014without adjusting each email step separately.<\/p>\n
What’s new?<\/h3>\n
First, we implemented a new version of the email editor. You use the editor in your email steps to determine the foundation of your email: what is the message that you need to send to your customer or the operator? Besides that, you’ll find the new Email designs overview in the Automated Actions overview. Here you can:<\/p>\n
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- Create multiple email designs for different purposes or groups<\/li>\n
- Design how your emails look by setting fonts, colours, and other styling elements<\/li>\n
- Use the {{CONTENT}}<\/strong> marker to indicate where the content of a specific email step<\/a> should appear in your design<\/li>\n<\/ul>\n
So, in the email step itself, you can now pick a design from the Design<\/strong> drop-down list. If no design is selected, the email step will look exactly like it’s designed in the email step itself. With the Preview<\/strong> button in an email step, you check your design before applying it.<\/p>\n
Why you should start using email designs<\/h3>\n
Before, if you wanted to update your email styling\u2014like changing a font or adjusting colours\u2014you had to edit all your email steps individually. Now, you create a design once and apply it to multiple email steps. Need to make a change? Update the design, and all emails using that design are updated automatically.<\/p>\n
Creating designs<\/h3>\n
The new email designs feature is ideal for setting up the styling of an email. Within HTML emails, you determine the styling in the <head> element<\/a>. So, the email design is the ideal feature for determining the styling within that <head> element. Then, the email step within your Automated Action contains the <body> element, or the email\u2019s content.
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