{"id":55890,"date":"2026-09-17T09:30:56","date_gmt":"2026-09-17T08:30:56","guid":{"rendered":"https:\/\/www.topdesk.com\/en\/?p=55890"},"modified":"2026-09-17T10:48:52","modified_gmt":"2026-09-17T09:48:52","slug":"meet-topdesk-robin-ai","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/en\/blog\/meet-topdesk-robin-ai\/","title":{"rendered":"Meet TOPdesk Robin, our new AI teammate"},"content":{"rendered":"

Still searching, sorting, and digging through tickets? There\u2019s a better way. This product launch is all about removing what distracts from the work that needs you. So much so, that we\u2019re introducing a whole new way of working \u2013 and a completely new teammate. Here\u2019s what\u2019s coming to you this October.<\/p>\n

TOPdesk Robin takes on the busywork<\/h2>\n

Excellent customers, it\u2019s time to order your \u2018welcome to the team\u2019 cakes: TOPdesk Robin has just started work. This new TOPdesk-native AI teammate is here to help your team and your end users. TOPdesk Robin is an eager equal with an eye for detail. And, perhaps more importantly, it knows your knowledge base inside out. No onboarding learning curve here.<\/p>\n

An extra pair of hands for every ticket<\/h3>\n

TOPdesk Robin sits inside your incident card, fully up to speed with what’s in front of you. And it can’t wait to help your operators summarize a long thread, suggest an answer, or turn the fix into a knowledge item. Find yourself stuck? Just ask for help and sit back as TOPdesk Robin whizzes through your knowledge base or knocks your reply into shape.<\/p>\n

Serving answers without the detective work<\/h3>\n

TOPdesk Robin is keen to help end users, too. All they have to do is ask TOPdesk Robin a question in plain language, without so much as having to search the portal. Issue unclear? TOPdesk Robin asks clarifying questions until it can confidently present the right solution. End users feel heard and are supported instantly, you prevent a host of calls and tickets. Everyone\u2019s winning.<\/p>\n

TOPdesk Robin is in it for the long haul. As your AI matures over time, TOPdesk Robin grows with you. So, let TOPdesk Robin take on the busywork and spend your time where it counts.<\/p>\n

MCP: bring TOPdesk into the AI tools you already use<\/h2>\n

When it comes to AI, you may already be asking Copilot, Claude, or ChatGPT for help. Thanks to our new MCP functionality, Excellent users can now securely connect these AI tools to TOPdesk. Total ease of safe integration without building connections, switching tools, or relying on dodgy workarounds.<\/p>\n

Measure your AI readiness with a brand-new dashboard<\/h2>\n

Most teams get an AI mandate before they know if they’re ready for AI. TOPdesk\u2019s new AI Readiness dashboard, available to all of our customers, can actually show you if you are. The dashboard paints a clear picture of where your knowledge base stands today, which AI capabilities will work for you, and what your best next steps look like.<\/p>\n

You\u2019re no longer guessing where to start with AI. You\u2019ll know exactly which gaps to close first to make sure your time and efforts pay off.<\/p>\n

But wait, there\u2019s more<\/h2>\n