{"id":15255,"date":"2021-07-01T10:24:45","date_gmt":"2021-07-01T08:24:45","guid":{"rendered":"https:\/\/www.topdesk.com\/fr\/?p=15255"},"modified":"2024-07-15T11:48:18","modified_gmt":"2024-07-15T09:48:18","slug":"non-developpeurs","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/fr\/blog\/non-developpeurs\/","title":{"rendered":"Comment appliquer la m\u00e9thode Agile \u00e0 une \u00e9quipe de non-d\u00e9veloppeurs ?"},"content":{"rendered":"<p><strong>TOPdesk est une entreprise multinationale pr\u00e9sente aux 4 coins du globe. En 2018, TOPdesk ouvrait son second bureau en Belgique, \u00e0 Charleroi. Deux coll\u00e8gues \u00e9taient responsables de son lancement et depuis lors l\u2019\u00e9quipe s\u2019est agrandie : nous sommes 8 dans l\u2019\u00e9quipe actuellement, et ce n\u2019est pas fini ! Travaillant de mani\u00e8re Agile depuis 1 an d\u00e9j\u00e0 sans \u00eatre une \u00e9quipe de d\u00e9veloppeurs, nous souhaitions vous faire part de notre exp\u00e9rience et de notre fonctionnement \u00e0 travers la r\u00e9alisation de ce blog.<\/strong><\/p>\n<h2>La m\u00e9thode Agile, qu\u2019est-ce que c\u2019est ?<\/h2>\n<p>La m\u00e9thode <a href=\"https:\/\/www.topdesk.com\/fr\/e-books\/agile-service-management\/\">Agile<\/a> est une fa\u00e7on de fonctionner pour obtenir des \u00e9quipes pluridisciplinaires et auto-organis\u00e9es qui travaillent ensemble pour atteindre un seul et m\u00eame objectif, celui de fournir un service ou un produit r\u00e9pondant \u00e0 l\u2019attente du public cible. Ce qui est important, c\u2019est que cette m\u00e9thode encourage l\u2019adaptation au changement et la flexibilit\u00e9. L\u2019avantage, c\u2019est que le trajet vers l\u2019objectif n\u2019est pas fig\u00e9 dans le temps, mais s\u2019adapte au fur et \u00e0 mesure. Cela permet, par exemple, aux \u00e9quipes de d\u00e9veloppement d\u2019adapter leur produit aux demandes des clients plus rapidement.<\/p>\n<h2>La m\u00e9thode Agile \u00e0 Charleroi<\/h2>\n<p>Au sein de TOPdesk, nous avions l\u2019habitude d\u2019entendre ou de lire en interne : \u00ab Les d\u00e9veloppeurs utilisent la m\u00e9thode Agile pour organiser leurs t\u00e2ches \u00bb. Apr\u00e8s nous \u00eatre pench\u00e9s davantage sur le sujet, nous nous sommes demand\u00e9 : \u00ab Pourquoi ne pas travailler de la m\u00eame mani\u00e8re ? \u00bb Apr\u00e8s tout, nous \u00e9tions une \u00e9quipe pluridisciplinaire (commerciaux, traductrice, consultants\u2026) ayant un m\u00eame objectif. Alors, pourquoi ne pas travailler de mani\u00e8re Agile afin d\u2019unir nos forces pour atteindre ce dernier ?<\/p>\n<p>L\u2019important pour nous, c\u2019\u00e9tait de travailler ensemble sur cet objectif, de partager nos connaissances et d\u2019avoir des r\u00e9sultats concrets sur le court terme. C\u2019est pourquoi, apr\u00e8s de nombreux questionnements et de longues discussions, nous avons d\u00e9cid\u00e9 de nous lancer et de travailler de mani\u00e8re Agile pour lancer cette filiale de TOPdesk \u00e0 Charleroi.<\/p>\n<h2>Application de la m\u00e9thode Agile<\/h2>\n<p>Nous avons d\u00e9cid\u00e9 de consacrer tous nos jeudis apr\u00e8s-midi \u00e0 la r\u00e9alisation de nos projets. Ceci permettait \u00e0 toute l\u2019\u00e9quipe d\u2019\u00eatre disponible au m\u00eame moment et d\u2019avancer rapidement sur nos projets communs.<\/p>\n<p>Apr\u00e8s quelques changements sur notre fa\u00e7on de fonctionner en \u00e9quipe (inh\u00e9rents \u00e0 la m\u00e9thode Agile), nous travaillons d\u00e9sormais par p\u00e9riode de 6 semaines. Cette p\u00e9riode s\u2019appelle un sprint. Au d\u00e9but de chaque sprint, nous commen\u00e7ons par \u00e9tablir le planning de ce sprint et choisissons ensemble l\u2019un des projets sur lequel nous allons travailler pour atteindre l\u2019objectif final que nous nous sommes fix\u00e9 pour l\u2019ann\u00e9e. Un stand-up de 15 minutes est organis\u00e9 tous les jeudis \u00e0 13h30 afin de mettre \u00e0 jour l\u2019\u00e9quipe sur l\u2019avancement de notre projet et de demander de l\u2019aide si n\u00e9cessaire. Apr\u00e8s 6 semaines, nous organisons une r\u00e9trospective o\u00f9 nous discutons des succ\u00e8s et probl\u00e8mes rencontr\u00e9s, toujours dans une d\u00e9marche d\u2019am\u00e9lioration continue, ainsi qu\u2019une review o\u00f9 nous partageons et pr\u00e9sentons les r\u00e9sultats obtenus. C\u2019est aussi le moment de porter un regard critique et de partager son point de vue avec ses coll\u00e8gues. Et puis nous recommen\u00e7ons un nouveau sprint de 6 semaines durant lequel nous appliquons les points d\u2019am\u00e9liorations discut\u00e9s durant la r\u00e9trospective et \u00e9tablissons un nouveau planning pour cette nouvelle p\u00e9riode.<\/p>\n<p>Par exemple, un de nos grands objectifs \u00e9tait de cr\u00e9er plus de contenus en fran\u00e7ais et d\u2019\u00e9crire un blog sur le th\u00e8me de notre choix. En mars, pendant le planning du sprint, j\u2019ai d\u00e9cid\u00e9 de prendre cette t\u00e2che et d\u2019\u00e9crire ce blog sur notre mani\u00e8re de travailler Agile. Pour l\u2019\u00e9crire, mes coll\u00e8gues m\u2019ont aid\u00e9 en partageant leurs id\u00e9es et leur exp\u00e9rience sur ce sujet. Lors de la review, apr\u00e8s 6 semaines de sprint, je leur ai pr\u00e9sent\u00e9 mon premier jet et j\u2019ai adapt\u00e9 mon texte en fonction de leurs retours.<\/p>\n<p>Restons agile dans un monde qui bouge !<\/p>\n<h2>Avantages de la m\u00e9thode<\/h2>\n<p>Cette m\u00e9thode nous a apport\u00e9 la flexibilit\u00e9 n\u00e9cessaire pour la gestion de nos projets et nous a permis de nous adapter en fonction du besoin \u00e9volutif de l\u2019\u00e9quipe ou du client. Cela nous a \u00e9galement permis de renforcer l\u2019esprit d\u2019\u00e9quipe, car nous travaillons toujours \u00e0 plusieurs sur une t\u00e2che. Et en plus, comme dit le proverbe : \u00ab Il y a plus d\u2019id\u00e9es dans deux t\u00eates que dans une \u00bb.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TOPdesk est une entreprise multinationale pr\u00e9sente aux 4 coins du globe. En 2018, TOPdesk ouvrait son second bureau en Belgique, \u00e0 Charleroi. Deux coll\u00e8gues \u00e9taient responsables de son lancement et depuis lors l\u2019\u00e9quipe s\u2019est agrandie : nous sommes 8 dans l\u2019\u00e9quipe actuellement, et ce n\u2019est pas fini ! Travaillant de mani\u00e8re Agile depuis 1 an<\/p>\n","protected":false},"author":379,"featured_media":15258,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-15255","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Appliquer la m\u00e9thode Agile \u00e0 une \u00e9quipe de non-d\u00e9veloppeurs | Blog<\/title>\n<meta name=\"description\" content=\"Nous travaillons de mani\u00e8re agile et souhaitons vous faire part de notre exp\u00e9rience et de notre 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