{"id":22695,"date":"2025-01-08T14:01:40","date_gmt":"2025-01-08T13:01:40","guid":{"rendered":"https:\/\/www.topdesk.com\/fr\/?p=22695"},"modified":"2025-02-13T13:46:04","modified_gmt":"2025-02-13T12:46:04","slug":"topdesk-transforme-la-gestion-it-chez-bidfood","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/fr\/blog\/topdesk-transforme-la-gestion-it-chez-bidfood\/","title":{"rendered":"Comment TOPdesk a transform\u00e9 la gestion IT chez Bidfood\u00a0?"},"content":{"rendered":"<p>Chez <strong>Bidfood S.A.<\/strong>, une soci\u00e9t\u00e9 de services alimentaires, le d\u00e9partement IT faisait face \u00e0 des d\u00e9fis importants en mati\u00e8re de gestion des demandes et des op\u00e9rations quotidiennes. Avec un nombre croissant de demandes provenant de diff\u00e9rents canaux (e-mails, appels t\u00e9l\u00e9phoniques, demandes verbales), il est devenu \u00e9vident qu\u2019une solution plus centralis\u00e9e et efficace \u00e9tait n\u00e9cessaire. C\u2019est l\u00e0 que TOPdesk, un logiciel de gestion des services IT, est intervenu. Voici un aper\u00e7u de la mani\u00e8re dont TOPdesk a permis \u00e0 Bidfood de transformer son d\u00e9partement IT et d&#8217;atteindre une plus grande efficacit\u00e9.<\/p>\n<p><strong>Centraliser les demandes pour un flux de travail plus fluide<\/strong><\/p>\n<p>Michael Monseu, administrateur syst\u00e8me et support premier niveau chez Bidfood, met en \u00e9vidence le principal probl\u00e8me rencontr\u00e9 par l&#8217;entreprise\u00a0: l&#8217;absence de centralisation des demandes. \u00ab\u00a0Notre principal d\u00e9fi \u00e9tait de g\u00e9rer le volume des demandes provenant de diff\u00e9rentes sources\u00a0\u00bb, explique Michael. \u00ab\u00a0Nous recevions des appels, des e-mails et des demandes verbales des employ\u00e9s, ce qui rendait difficile de tout suivre et de g\u00e9rer efficacement.\u00a0\u00bb<\/p>\n<p>L&#8217;objectif de Bidfood lors de la recherche d\u2019un nouvel outil de gestion des tickets \u00e9tait clair\u00a0: r\u00e9duire le volume de demandes directes re\u00e7ues par l\u2019\u00e9quipe IT et offrir aux employ\u00e9s un moyen plus efficace de soumettre leurs besoins. Apr\u00e8s avoir \u00e9valu\u00e9 plusieurs options, l\u2019\u00e9quipe a choisi TOPdesk pour ses fonctionnalit\u00e9s puissantes permettant une meilleure gestion des demandes.<\/p>\n<p><strong>Les principaux avantages de TOPdesk pour Bidfood<\/strong><\/p>\n<p>L&#8217;une des fonctionnalit\u00e9s les plus attrayantes de TOPdesk pour l\u2019\u00e9quipe IT de Bidfood \u00e9tait son <strong>Portail Utilisateurs<\/strong> intuitif. Ce portail a permis de centraliser toutes les demandes entrantes, permettant aux employ\u00e9s de soumettre facilement leurs requ\u00eates li\u00e9es \u00e0 l\u2019IT. \u00ab\u00a0Depuis la mise en place de TOPdesk, nous avons observ\u00e9 une nette am\u00e9lioration dans la gestion et le suivi des demandes au quotidien\u00a0\u00bb, explique Michael. Cette approche centralis\u00e9e a permis de r\u00e9duire le nombre d\u2019appels directs \u00e0 l\u2019\u00e9quipe IT, lui permettant ainsi de se concentrer sur la r\u00e9solution des probl\u00e8mes plus efficacement.<\/p>\n<p>De plus, la <strong>pr\u00e9sence locale de TOPdesk<\/strong> a \u00e9t\u00e9 un atout suppl\u00e9mentaire pour Bidfood. L\u2019entreprise a appr\u00e9ci\u00e9 que TOPdesk dispose d\u2019un support francophone dans la r\u00e9gion, \u00e0 proximit\u00e9 de Charleroi, facilitant ainsi la communication et la phase d\u2019impl\u00e9mentation.<\/p>\n<p><strong>Une gestion am\u00e9lior\u00e9e des acc\u00e8s utilisateurs et de la s\u00e9curit\u00e9<\/strong><\/p>\n<p>L\u2019un des changements les plus significatifs apr\u00e8s l\u2019impl\u00e9mentation de TOPdesk a \u00e9t\u00e9 la gestion des acc\u00e8s utilisateurs et de la s\u00e9curit\u00e9, notamment lors de l\u2019arriv\u00e9e ou du d\u00e9part de collaborateurs. Avant TOPdesk, l\u2019\u00e9quipe IT rencontrait des difficult\u00e9s pour garantir la cr\u00e9ation ou la d\u00e9sactivation rapide des comptes et la gestion appropri\u00e9e des ressources IT.<\/p>\n<p>\u00ab\u00a0Auparavant, nous nous retrouvions souvent \u00e0 devoir r\u00e9agir dans l\u2019urgence pour cr\u00e9er des acc\u00e8s pour des nouveaux collaborateurs ou r\u00e9cup\u00e9rer du mat\u00e9riel aupr\u00e8s de personnes ayant quitt\u00e9 l\u2019entreprise\u00a0\u00bb, se souvient Michael. \u00ab\u00a0Nous ne savions pas toujours qui \u00e9tait responsable de nous informer des nouvelles arriv\u00e9es ou des d\u00e9parts, ce qui posait des risques en termes de s\u00e9curit\u00e9.\u00a0\u00bb<\/p>\n<p>Avec TOPdesk, Bidfood a mis en place un <strong>flux de travail<\/strong> rationalis\u00e9 pour la gestion de l\u2019<em>onboarding<\/em> et de l\u2019<em>offboarding<\/em> des collaborateurs. D\u00e9sormais, lorsque qu\u2019un employ\u00e9 rejoint ou quitte l&#8217;entreprise, le d\u00e9partement Ressources Humaines (RH) d\u00e9clenche le processus dans TOPdesk, qui envoie ensuite des notifications \u00e0 l\u2019\u00e9quipe IT. Cela permet \u00e0 l\u2019\u00e9quipe de prendre imm\u00e9diatement des mesures telles que la cr\u00e9ation des comptes, l\u2019attribution de mat\u00e9riel ou la d\u00e9sactivation des acc\u00e8s pour les employ\u00e9s partants \u2014am\u00e9liorant ainsi \u00e0 la fois l\u2019efficacit\u00e9 op\u00e9rationnelle et la s\u00e9curit\u00e9.<\/p>\n<p><strong>Le r\u00f4le de TOPdesk dans une impl\u00e9mentation r\u00e9ussie<\/strong><\/p>\n<p>Tout au long de la phase d&#8217;impl\u00e9mentation, l\u2019\u00e9quipe de TOPdesk a jou\u00e9 un r\u00f4le essentiel en aidant Bidfood \u00e0 personnaliser leur solution afin de r\u00e9pondre \u00e0 leurs besoins sp\u00e9cifiques. Michael souligne\u00a0: \u00ab\u00a0L\u2019\u00e9quipe a \u00e9t\u00e9 pr\u00e9sente \u00e0 chaque \u00e9tape, depuis la compr\u00e9hension de nos besoins jusqu\u2019\u00e0 la mise en place des proc\u00e9dures internes et des strat\u00e9gies de communication avec nos utilisateurs\u00a0\u00bb.<\/p>\n<p>L\u2019\u00e9quipe de TOPdesk n\u2019a pas seulement fourni une expertise technique, mais elle a \u00e9galement accompagn\u00e9 Bidfood dans l\u2019\u00e9laboration de strat\u00e9gies de communication internes pour promouvoir le nouveau portail aupr\u00e8s des employ\u00e9s. Cette approche proactive a permis de garantir que l\u2019\u00e9quipe IT et les utilisateurs finaux adoptent rapidement le nouveau syst\u00e8me, rendant ainsi la transition plus fluide et rapide.<\/p>\n<p><strong>Conclusion\u00a0: pourquoi TOPdesk est la solution id\u00e9ale pour la gestion des services IT\u00a0?<\/strong><\/p>\n<p>Depuis l\u2019adoption de TOPdesk, Bidfood a constat\u00e9 une am\u00e9lioration non n\u00e9gligeable dans la gestion des services IT. L\u2019approche centralis\u00e9e pour g\u00e9rer les demandes a permis au d\u00e9partement de devenir plus organis\u00e9 et efficace. La gestion rationalis\u00e9e des acc\u00e8s utilisateurs a renforc\u00e9 la s\u00e9curit\u00e9, tandis que l\u2019implication de l\u2019\u00e9quipe de TOPdesk dans le processus d\u2019impl\u00e9mentation a facilit\u00e9 une transition r\u00e9ussie.<\/p>\n<p>Le conseil de Michael aux autres entreprises envisageant d\u2019acqu\u00e9rir un outil de gestion des services IT est clair\u00a0; TOPdesk est flexible et adaptable, aussi bien pour les d\u00e9partements IT que non\u00a0IT. Le support de leur \u00e9quipe, associ\u00e9 \u00e0 la polyvalence de l\u2019outil, en fait un excellent choix pour toute organisation cherchant \u00e0 am\u00e9liorer la gestion de leurs services.<\/p>\n<p>Pour Bidfood, le choix de mettre en place TOPdesk a non seulement am\u00e9lior\u00e9 les processus internes, mais a \u00e9galement accru la satisfaction des utilisateurs, entra\u00eenant moins de plaintes et un support IT plus efficace.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chez Bidfood S.A., une soci\u00e9t\u00e9 de services alimentaires, le d\u00e9partement IT faisait face \u00e0 des d\u00e9fis importants en mati\u00e8re de gestion des demandes et des op\u00e9rations quotidiennes. Avec un nombre croissant de demandes provenant de diff\u00e9rents canaux (e-mails, appels t\u00e9l\u00e9phoniques, demandes verbales), il est devenu \u00e9vident qu\u2019une solution plus centralis\u00e9e et efficace \u00e9tait n\u00e9cessaire. C\u2019est<\/p>\n","protected":false},"author":183,"featured_media":22716,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-22695","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":17667,"blog_hubspot_cta_link":{"title":"Regardez le t\u00e9moignage de Bidfood","url":"https:\/\/vimeo.com\/1045341247?share=copy","target":""},"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Comment TOPdesk a transform\u00e9 la gestion IT chez Bidfood\u00a0? | Blog<\/title>\n<meta name=\"description\" content=\"D\u00e9couvrez comment TOPdesk a permis \u00e0 Bidfood de transformer son d\u00e9partement IT et d&#039;atteindre une plus grande efficacit\u00e9.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/fr\/blog\/topdesk-transforme-la-gestion-it-chez-bidfood\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comment TOPdesk a transform\u00e9 la gestion IT chez Bidfood\u00a0? 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