{"id":16693,"date":"2021-10-06T06:26:17","date_gmt":"2021-10-06T04:26:17","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=16693"},"modified":"2024-09-11T16:39:04","modified_gmt":"2024-09-11T14:39:04","slug":"esm-megoldasok","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/","title":{"rendered":"Mi mindenre jelenthet megold\u00e1st az ESM?"},"content":{"rendered":"

Az ESM (Enterprise Service Management – V\u00e1llalati Szolg\u00e1ltat\u00e1smenedzsment) egyre n\u00e9pszer\u0171bb az IT vil\u00e1g\u00e1ban. De mi\u00e9rt \u00e9rdemes a szolg\u00e1ltat\u00f3 r\u00e9szlegeknek egyre t\u00f6bbet foglalkozniuk ezzel a t\u00e9m\u00e1val? Hogyan seg\u00edthet egy ESM rendszer, \u00e9s milyen probl\u00e9m\u00e1kat oldhat meg?<\/p>\n

E heti blogunkban 5 megk\u00f6zel\u00edt\u00e9st gy\u0171jt\u00f6tt\u00fcnk \u00f6ssze az ESM-r\u0151l. Olvass tov\u00e1bb, \u00e9s fedezd fel, milyen el\u0151ny\u00f6kkel j\u00e1rhat az ESM bevezet\u00e9se a szervezeted sz\u00e1m\u00e1ra!<\/p>\n

Az alapok: ESM bevezet\u00e9s<\/h2>\n

Milyen helyzetekben \u00e9s szervezeti fejletts\u00e9gi szinteken \u00e9rdemes elgondolkodni az ESM alkalmaz\u00e1s\u00e1n? Cikk\u00fcnkben bemutatjuk a Megosztott Szolg\u00e1ltat\u00e1smenedzsment Modell 4 f\u00e1zis\u00e1t. Kattints, n\u00e9zd meg, hogy a szervezeted hol tart, \u00e9s inspir\u00e1l\u00f3dj, hogyan l\u00e9phetsz tov\u00e1bb a k\u00f6vetkez\u0151 szintre!<\/p>\n

Hogyan v\u00e1lik egy \u00faj bel\u00e9p\u0151 koll\u00e9g\u00e1v\u00e1, ha t\u00f6bb r\u00e9szleg is \u00e9rintett?<\/h2>\n

Egy \u00faj koll\u00e9ga \u00e9rkez\u00e9sekor sok r\u00e9szlegnek egy\u00fctt kell m\u0171k\u00f6dnie, hogy g\u00f6rd\u00fcl\u00e9kenyen menjenek a folyamatok. A koll\u00e9ga val\u00f3sz\u00edn\u0171leg ig\u00e9nyel egy c\u00e9ges laptopot, bel\u00e9p\u0151k\u00e1rty\u00e1t, munka- \u00e9s t\u0171zv\u00e9delmi oktat\u00e1st \u2013 \u00e9s m\u00e9g sok m\u00e1st. Hogyan tud az IT, a HR \u00e9s az FM a lehet\u0151 leghat\u00e9konyabban egy\u00fctt dolgozni ebben a helyzetben? Err\u0151l \u00edrtunk r\u00e9szletesen az al\u00e1bbi cikk\u00fcnkben.<\/p>\n

A r\u00e9szlegek k\u00f6z\u00f6tti egy\u00fcttm\u0171k\u00f6d\u00e9s fejleszt\u00e9se<\/h2>\n

A kollabor\u00e1ci\u00f3 nem csak k\u00f6z\u00f6s munk\u00e1t jelent, hanem k\u00f6z\u00f6s kock\u00e1zatot \u00e9s k\u00f6z\u00f6s jutalmat is. Tudd meg a cikk\u00fcnkb\u0151l, hogyan jav\u00edthat\u00f3 a r\u00e9szlegek k\u00f6z\u00f6tti egy\u00fcttm\u0171k\u00f6d\u00e9s, \u00e9s hogyan lehet lek\u00fczdeni a felmer\u00fcl\u0151 akad\u00e1lyokat.<\/p>\n

Mi\u00e9rt \u00e9rdemes a HR oszt\u00e1lynak ITSM eszk\u00f6zt haszn\u00e1lnia?<\/h2>\n

Egy szolg\u00e1ltat\u00e1smenedzsment eszk\u00f6zt nem csak az IT, hanem m\u00e1s r\u00e9szlegek is hat\u00e9konyan haszn\u00e1lhatnak. Gondolj bele, hogy a HR mennyi megkeres\u00e9st kap naponta. A k\u00e9r\u00e9sek \u00e9s k\u00e9rd\u00e9sek kezel\u00e9se sokkal gyorsabb \u00e9s g\u00f6rd\u00fcl\u00e9kenyebb lehet egy szoftveres megold\u00e1ssal, amivel rengeteg id\u0151t sp\u00f3rolhatsz meg a koll\u00e9g\u00e1idnak. Hogyan? Tudd meg a cikk\u00fcnkb\u0151l, \u00e9s kezdj bele m\u00e1r ma egy ilyen megold\u00e1s kialak\u00edt\u00e1s\u00e1ba!<\/p>\n

Mi is az a Shared Services Center, \u00e9s mi\u00e9rt \u00e9rdemes bevezetni?<\/h2>\n

A v\u00e1llalat bels\u0151 szervezeti egys\u00e9geinek \u00f6sszehangol\u00e1sa \u00e9s menedzsel\u00e9se komplex feladatokb\u00f3l \u00e1ll. Egy k\u00f6z\u00f6s szolg\u00e1ltat\u00f3i k\u00f6zpont nagyban megk\u00f6nny\u00edtheti ezt a munk\u00e1t. Mit jelent ez pontosan, \u00e9s hogyan seg\u00edthet a v\u00e1llalatodnak egy ilyen rendszer bevezet\u00e9se? Fedezd fel a t\u00e9m\u00e1t a blogunkban!<\/p>\n

T\u00f6bb hasonl\u00f3 tartalomra k\u00edv\u00e1ncsi?<\/h2>\n

Iratkozz fel havi h\u00edrlevel\u00fcnkre, \u00e9s \u00e9rtes\u00fclj els\u0151k\u00e9nt a legfrissebb tartalmainkr\u00f3l!<\/p>\n","protected":false},"excerpt":{"rendered":"

Az ESM (Enterprise Service Management – V\u00e1llalati Szolg\u00e1ltat\u00e1smenedzsment) egyre n\u00e9pszer\u0171bb az IT vil\u00e1g\u00e1ban. De mi\u00e9rt \u00e9rdemes a szolg\u00e1ltat\u00f3 r\u00e9szlegeknek egyre t\u00f6bbet foglalkozniuk ezzel a t\u00e9m\u00e1val? Hogyan seg\u00edthet egy ESM rendszer, \u00e9s milyen probl\u00e9m\u00e1kat oldhat meg? E heti blogunkban 5 megk\u00f6zel\u00edt\u00e9st gy\u0171jt\u00f6tt\u00fcnk \u00f6ssze az ESM-r\u0151l. Olvass tov\u00e1bb, \u00e9s fedezd fel, milyen el\u0151ny\u00f6kkel j\u00e1rhat az ESM bevezet\u00e9se<\/p>\n","protected":false},"author":379,"featured_media":16696,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16693","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMi mindenre jelenthet megold\u00e1st az ESM? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Fedezd fel, hogyan jav\u00edthatja az ESM a szolg\u00e1ltat\u00e1si folyamatokat \u00e9s n\u00f6velheti a hat\u00e9konys\u00e1got a szervezeteden bel\u00fcl!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mi mindenre jelenthet megold\u00e1st az ESM?\" \/>\n<meta property=\"og:description\" content=\"Fedezd fel, hogyan jav\u00edthatja az ESM a szolg\u00e1ltat\u00e1si folyamatokat \u00e9s n\u00f6velheti a hat\u00e9konys\u00e1got a szervezeteden bel\u00fcl!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-10-06T04:26:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-11T14:39:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_Customer_Experience.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1528\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mi mindenre jelenthet megold\u00e1st az ESM?\",\"datePublished\":\"2021-10-06T04:26:17+00:00\",\"dateModified\":\"2024-09-11T14:39:04+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/\"},\"wordCount\":501,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_Customer_Experience.png\",\"articleSection\":[\"Megosztott szolg\u00e1ltat\u00e1sok\",\"V\u00e1llalati szolg\u00e1ltat\u00e1smenedzsment\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/esm-megoldasok\/\",\"name\":\"Mi mindenre jelenthet megold\u00e1st az ESM? 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