{"id":16738,"date":"2021-09-01T07:03:51","date_gmt":"2021-09-01T05:03:51","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=16738"},"modified":"2024-09-10T16:03:52","modified_gmt":"2024-09-10T14:03:52","slug":"sikeres-tudasbazis","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/sikeres-tudasbazis\/","title":{"rendered":"A sikeres tud\u00e1sb\u00e1zis 5 alapvet\u0151 mutat\u00f3ja"},"content":{"rendered":"

A tud\u00e1smenedzsment egy soha v\u00e9get nem \u00e9r\u0151 folyamat, ami folyamatos fejleszt\u00e9st ig\u00e9nyel. Ez\u00e9rt fontos, hogy a service desk tud\u00e1sb\u00e1zis\u00e1t \u00e1lland\u00f3an friss\u00edtsd \u00faj inform\u00e1ci\u00f3kkal. Emellett elengedhetetlen, hogy rendszeresen m\u00e9rd a tud\u00e1sb\u00e1zis \u00e1llapot\u00e1t, hogy kider\u00fclj\u00f6n, mi m\u0171k\u00f6dik igaz\u00e1n. De hogyan csin\u00e1ld ezt? Ebben a bejegyz\u00e9sben bemutatjuk a sikeres tud\u00e1sb\u00e1zis 5 alapvet\u0151 mutat\u00f3j\u00e1t!<\/p>\n

Haszn\u00e1lj\u00e1k-e akt\u00edvan a tud\u00e1sb\u00e1zisod?<\/h3>\n

Nincs bosszant\u00f3bb ann\u00e1l, mint amikor egy keres\u00e9s sor\u00e1n r\u00e9gi vagy helytelen inform\u00e1ci\u00f3kba \u00fctk\u00f6z\u00f6l. Ez\u00e9rt fontos, hogy a tud\u00e1sb\u00e1zis mindig naprak\u00e9sz legyen. Ehhez el\u0151sz\u00f6r is ellen\u0151rizd, hogy a service desk minden \u00fczemeltet\u0151je akt\u00edvan haszn\u00e1lja-e a tud\u00e1sb\u00e1zist. A support elemz\u0151knek szint\u00e9n fontos, hogy \u00faj bejegyz\u00e9seket hozzanak l\u00e9tre \u00e9s friss\u00edts\u00e9k a megl\u00e9v\u0151ket. Mindemellett l\u00e9nyeges, hogy folyamatosan figyeld, mennyire hat\u00e9konyan haszn\u00e1lj\u00e1k a tud\u00e1sb\u00e1zist.<\/p>\n

5 mutat\u00f3 a tud\u00e1sb\u00e1zis \u00e1llapot\u00e1nak m\u00e9r\u00e9s\u00e9re:<\/h3>\n

Ha szeretn\u00e9d megtudni, hogy a service desk tud\u00e1sb\u00e1zis\u00e1t val\u00f3ban akt\u00edvan haszn\u00e1lj\u00e1k-e, \u00e9rdemes rendszeres m\u00e9r\u00e9seket v\u00e9gezni. \u00cdme n\u00e9h\u00e1ny mutat\u00f3, ami seg\u00edthet:<\/p>\n

    \n
  1. Az \u00faj tud\u00e1st\u00e1relemek sz\u00e1ma a teljes tud\u00e1st\u00e1relem-\u00e1llom\u00e1nyhoz \u00e9s a beny\u00fajtott jelent\u00e9sekhez viszony\u00edtva<\/strong>
    \nEzzel a m\u00e9r\u00e9ssel azt ellen\u0151rz\u00f6d, hogy b\u0151v\u00fcl-e a tud\u00e1sb\u00e1zis \u00faj ismeretekkel.<\/li>\n
  2. Az elm\u00falt h\u00f3napokban friss\u00edtett tud\u00e1st\u00e1relemek ar\u00e1nya<\/strong>
    \nA havi m\u00e9r\u00e9sek \u00f6sszehasonl\u00edt\u00e1s\u00e1val gyorsan kider\u00fcl, mennyire naprak\u00e9sz a tud\u00e1sb\u00e1zis.<\/li>\n
  3. Az ismeretek felhaszn\u00e1l\u00e1s\u00e1nak ar\u00e1nya alkateg\u00f3ri\u00e1nk\u00e9nt<\/strong>
    \nEz megmutatja, mely t\u00e9m\u00e1kra lenne sz\u00fcks\u00e9g nagyobb kiterjed\u00e9sben a tud\u00e1sb\u00e1zisban.<\/li>\n
  4. A hasznosnak vagy nem hasznosnak \u00e9rt\u00e9kelt tud\u00e1st\u00e1relemek sz\u00e1ma<\/strong>
    \nEz t\u00e1j\u00e9koztat arr\u00f3l, hogy a v\u00e9gfelhaszn\u00e1l\u00f3k hogyan \u00e9rt\u00e9kelik a tud\u00e1st\u00e1relemeket. Vajon hasznosnak tal\u00e1lj\u00e1k \u0151ket?<\/li>\n
  5. Az \u00faj tud\u00e1st\u00e1relemmel megoldott incidensek ar\u00e1nya a r\u00e9gebbi tud\u00e1st\u00e1relemekhez k\u00e9pest<\/strong>
    \nEz azt jelzi, hogy a felhaszn\u00e1l\u00f3k mennyire tal\u00e1lj\u00e1k meg a tud\u00e1st\u00e1relemeket. Ha az ar\u00e1ny magas, akkor az \u00faj k\u00e9rd\u00e9sek domin\u00e1lnak; ha alacsony, akkor a r\u00e9gi tud\u00e1st\u00e1relemek nem el\u00e9g j\u00f3l el\u00e9rhet\u0151ek.<\/li>\n<\/ol>\n

    A tud\u00e1sb\u00e1zis folyamatos nyomon k\u00f6vet\u00e9s\u00e9vel azonos\u00edthatod, mely ter\u00fcletekre kell t\u00f6bb figyelmet ford\u00edtanod a tud\u00e1smenedzsmentben, \u00e9s megteheted a sz\u00fcks\u00e9ges m\u00f3dos\u00edt\u00e1sokat a m\u00e9g jobb szolg\u00e1ltat\u00e1sok \u00e9rdek\u00e9ben. Ne feledd, hogy havonta k\u00e9sz\u00edts jelent\u00e9seket ezekr\u0151l az adatokr\u00f3l!<\/p>\n","protected":false},"excerpt":{"rendered":"

    A tud\u00e1smenedzsment egy soha v\u00e9get nem \u00e9r\u0151 folyamat, ami folyamatos fejleszt\u00e9st ig\u00e9nyel. Ez\u00e9rt fontos, hogy a service desk tud\u00e1sb\u00e1zis\u00e1t \u00e1lland\u00f3an friss\u00edtsd \u00faj inform\u00e1ci\u00f3kkal. Emellett elengedhetetlen, hogy rendszeresen m\u00e9rd a tud\u00e1sb\u00e1zis \u00e1llapot\u00e1t, hogy kider\u00fclj\u00f6n, mi m\u0171k\u00f6dik igaz\u00e1n. De hogyan csin\u00e1ld ezt? Ebben a bejegyz\u00e9sben bemutatjuk a sikeres tud\u00e1sb\u00e1zis 5 alapvet\u0151 mutat\u00f3j\u00e1t! Haszn\u00e1lj\u00e1k-e akt\u00edvan a tud\u00e1sb\u00e1zisod? Nincs<\/p>\n","protected":false},"author":379,"featured_media":16741,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nA sikeres tud\u00e1sb\u00e1zis 5 alapvet\u0151 mutat\u00f3ja | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg, hogyan m\u00e9rheted tud\u00e1sb\u00e1zisod hat\u00e9konys\u00e1g\u00e1t 5 egyszer\u0171 mutat\u00f3val, \u00e9s jav\u00edtsd a service desk teljes\u00edtm\u00e9ny\u00e9t!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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