{"id":16837,"date":"2021-06-06T08:13:47","date_gmt":"2021-06-06T06:13:47","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=16837"},"modified":"2024-09-10T15:58:02","modified_gmt":"2024-09-10T13:58:02","slug":"robotizacio","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/robotizacio\/","title":{"rendered":"A robotiz\u00e1ci\u00f3, mint a humaniz\u00e1lt szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s sz\u00f6vets\u00e9gese"},"content":{"rendered":"

A vil\u00e1gj\u00e1rv\u00e1ny megmutatta, mennyire fontos a hat\u00e9kony szolg\u00e1ltat\u00e1s \u00e9s az emp\u00e1tia. Sok c\u00e9g m\u00e1r robotokat haszn\u00e1l, hogy optimaliz\u00e1lja az er\u0151forr\u00e1sait \u00e9s jav\u00edtsa a call centerek teljes\u00edtm\u00e9ny\u00e9t. Nem futurisztikus, humanoid robotokr\u00f3l van sz\u00f3, hanem okos robotokr\u00f3l, amik seg\u00edtenek n\u00f6velni az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9get, mik\u00f6zben min\u00e9l emberibb\u00e9 teszik a folyamatokat. De hogyan tal\u00e1ljuk meg az egyens\u00falyt a robotok \u00e9s az emberk\u00f6zpont\u00fa szolg\u00e1ltat\u00e1sok k\u00f6z\u00f6tt?<\/p>\n

\u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g: a siker kulcsa<\/h3>\n

Az \u00fcgyf\u00e9lk\u00f6zpont\u00fa strat\u00e9gi\u00e1k nemcsak az \u00fcgyfeleket, hanem az alkalmazottakat is el\u0151t\u00e9rbe helyezik. Ez\u00e9rt egy service desk-nek is ugyanazokat az elv\u00e1r\u00e1sokat kell teljes\u00edtenie, mint amit mi, emberek elv\u00e1runk egym\u00e1st\u00f3l.<\/p>\n

Itt van a nagy kih\u00edv\u00e1s azoknak a c\u00e9geknek, akik robotokkal akarnak dolgozni. Hozz\u00e1szoktunk, hogy \u00fcgyf\u00e9lszolg\u00e1lati munkat\u00e1rsakkal besz\u00e9l\u00fcnk, ha probl\u00e9m\u00e1nk van. Ahhoz, hogy a robotok elfogadhat\u00f3ak legyenek ebben a k\u00f6rnyezetben, min\u00e9l ink\u00e1bb hasonl\u00edtaniuk kell az emberi viselked\u00e9sre.<\/p>\n

Ez azt jelenti, hogy egy botnak intelligensen kell m\u0171k\u00f6dnie, nem pedig g\u00e9pies m\u00f3don. K\u00f6zvetlenebb\u00fcl \u00e9s emberk\u00f6zelibben kell kommunik\u00e1lnia, hogy t\u00e1mogassa a g\u00f6rd\u00fcl\u00e9keny folyamatokat. Az eredm\u00e9nyes robotkezdem\u00e9nyez\u00e9sek kulcsa az \u00fcgyf\u00e9lszolg\u00e1lati folyamatok jobb meg\u00e9rt\u00e9s\u00e9ben \u00e9s a megfelel\u0151 sz\u00e1nd\u00e9k\u00fa kommunik\u00e1ci\u00f3ban rejlik.<\/p>\n

A digitaliz\u00e1ci\u00f3 nem csup\u00e1n a folyamatok automatiz\u00e1l\u00e1sa, hanem egy \u00faj kapcsolat megteremt\u00e9se ember \u00e9s g\u00e9p k\u00f6z\u00f6tt a digit\u00e1lis t\u00e9rben. Ha az \u00fcgyfelek \u00e9s az alkalmazottak strat\u00e9gi\u00e1d k\u00f6z\u00e9ppontj\u00e1ban \u00e1llnak, biztos lehetsz benne, hogy a robotiz\u00e1lt megold\u00e1sok is min\u0151s\u00e9gi \u00fcgyf\u00e9lszolg\u00e1latot tudnak ny\u00fajtani.<\/p>\n","protected":false},"excerpt":{"rendered":"

A vil\u00e1gj\u00e1rv\u00e1ny megmutatta, mennyire fontos a hat\u00e9kony szolg\u00e1ltat\u00e1s \u00e9s az emp\u00e1tia. Sok c\u00e9g m\u00e1r robotokat haszn\u00e1l, hogy optimaliz\u00e1lja az er\u0151forr\u00e1sait \u00e9s jav\u00edtsa a call centerek teljes\u00edtm\u00e9ny\u00e9t. Nem futurisztikus, humanoid robotokr\u00f3l van sz\u00f3, hanem okos robotokr\u00f3l, amik seg\u00edtenek n\u00f6velni az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9get, mik\u00f6zben min\u00e9l emberibb\u00e9 teszik a folyamatokat. De hogyan tal\u00e1ljuk meg az egyens\u00falyt a robotok \u00e9s<\/p>\n","protected":false},"author":379,"featured_media":16840,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16837","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nrobotizacio<\/title>\n<meta name=\"description\" content=\"Hogyan lehet egyens\u00falyt tal\u00e1lni a robotok haszn\u00e1lata \u00e9s az emberk\u00f6zpont\u00fa szolg\u00e1ltat\u00e1sok k\u00f6z\u00f6tt? Tudd meg, hogyan m\u0171k\u00f6dik ez!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/robotizacio\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"A robotiz\u00e1ci\u00f3, mint a humaniz\u00e1lt szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s sz\u00f6vets\u00e9gese\" \/>\n<meta property=\"og:description\" content=\"Hogyan lehet egyens\u00falyt tal\u00e1lni a robotok haszn\u00e1lata \u00e9s az emberk\u00f6zpont\u00fa szolg\u00e1ltat\u00e1sok k\u00f6z\u00f6tt? 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