{"id":16873,"date":"2021-05-05T08:36:23","date_gmt":"2021-05-05T06:36:23","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=16873"},"modified":"2024-09-12T14:11:05","modified_gmt":"2024-09-12T12:11:05","slug":"ssc-menedzser","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/","title":{"rendered":"Mit v\u00e1rnak el a v\u00e1llalatok egy SSC menedzsert\u0151l?"},"content":{"rendered":"

A naponta keletkez\u0151 inform\u00e1ci\u00f3k hatalmas n\u00f6veked\u00e9se miatt sok c\u00e9g az ITSM-en t\u00falmutat\u00f3 szolg\u00e1ltat\u00e1smenedzsment megold\u00e1sokat is fejleszt, \u00e9s ezeket egy k\u00f6z\u00f6s szolg\u00e1ltat\u00e1si k\u00f6zpontban (SSC – Shared Services Center) szervezi meg.<\/p>\n

Ez\u00e9rt egyre nagyobb az ig\u00e9ny az SSC menedzserekre is. Ahhoz, hogy a projekteket mozg\u00e1sba lehessen hozni, sz\u00fcks\u00e9g van olyan menedzserekre, akik j\u00f3l \u00e9rtik a folyamatokat \u00e9s hat\u00e9konyan tudj\u00e1k ir\u00e1ny\u00edtani azokat.<\/p>\n

Ha m\u00e1r SSC menedzser vagy, vagy szeretn\u00e9l az lenni, ebben a bejegyz\u00e9sben megtudhatod, milyen feladatokat l\u00e1tnak el ezek a szakemberek, \u00e9s milyen jellemz\u0151k fontosak ehhez a szerephez.<\/p>\n

Mi az a megosztott szolg\u00e1ltat\u00f3k\u00f6zpont?<\/h3>\n

A Shared Services Center (SSC) koncepci\u00f3ja a ’70-es \u00e9vekben jelent meg az Egyes\u00fclt \u00c1llamokban, c\u00e9lja pedig az, hogy k\u00fcl\u00f6nb\u00f6z\u0151 tev\u00e9kenys\u00e9geket \u00e9s \u00e1gazatokat egy helyre koncentr\u00e1ljon. Braz\u00edli\u00e1ban a ’90-es \u00e9vek k\u00f6zep\u00e9n kezdt\u00e9k el bevezetni, \u00e9s az\u00f3ta egyre n\u00e9pszer\u0171bb\u00e9 v\u00e1lt, k\u00fcl\u00f6n\u00f6sen az \u00fczleti \u00e9letben.<\/p>\n

Olyan v\u00e1llalatoknak \u00e9rdemes a szolg\u00e1ltat\u00e1sok \u00e9s a bels\u0151 tev\u00e9kenys\u00e9gek egy r\u00e9sz\u00e9t k\u00f6zpontos\u00edtaniuk, amelyek t\u00f6bb \u00fczleti egys\u00e9ggel rendelkeznek. \u00cdgy l\u00e9trehozhatnak egy SSC-t, amely a bels\u0151 \u00fcgyfeleknek ny\u00fajtott szolg\u00e1ltat\u00e1sokra \u00f6sszpontos\u00edt, a megfelel\u0151 id\u0151kereten bel\u00fcl.<\/p>\n

Az SSC seg\u00edt megszervezni \u00e9s szabv\u00e1nyos\u00edtani a folyamatokat, racionaliz\u00e1lni a k\u00f6lts\u00e9geket, \u00e9s n\u00f6velni a versenyk\u00e9pess\u00e9get. Emellett megk\u00f6nny\u00edti a strat\u00e9gi\u00e1k gyorsabb v\u00e9grehajt\u00e1s\u00e1t, optimaliz\u00e1lja a folyamatokat \u00e9s hat\u00e9konyabb\u00e1 teszi a l\u00e9p\u00e9seket.<\/p>\n

Tipikusan olyan ter\u00fcletek alak\u00edthat\u00f3k SSC-v\u00e9, mint a p\u00e9nz\u00fcgy, sz\u00e1mvitel, informatika, marketing, m\u00e9rn\u00f6ki tev\u00e9kenys\u00e9g, karbantart\u00e1s \u00e9s rakt\u00e1roz\u00e1s. Ezek azok a t\u00e1mogat\u00f3 ter\u00fcletek, amelyek seg\u00edtik az els\u0151dleges folyamatok \u00e9rt\u00e9kteremt\u00e9s\u00e9t \u00e9s er\u0151s\u00edtik a v\u00e1llalat alaptev\u00e9kenys\u00e9g\u00e9t.<\/p>\n

Hogyan v\u00e1lasztj\u00e1k ki az SSC csapatot?<\/h3>\n

A megosztott szolg\u00e1ltat\u00e1si k\u00f6zpontok fel\u00e9p\u00edt\u00e9se emberekb\u0151l \u00e9s folyamatokb\u00f3l \u00e1ll. Az \u00fczleti fejl\u0151d\u00e9s \u00e9rdek\u00e9ben egyre t\u00f6bb k\u00e9pzett szakemberre van sz\u00fcks\u00e9g.<\/p>\n

Az SSC csapatot vezet\u0151k \u00e9s \u00fczleti vezet\u0151k koordin\u00e1lj\u00e1k, akik biztos\u00edtj\u00e1k a csapatok elk\u00f6telezetts\u00e9g\u00e9t \u00e9s k\u00e9pzetts\u00e9g\u00e9t. A speci\u00e1lis szolg\u00e1ltat\u00e1sokhoz pedig olyan alkalmazottakra van sz\u00fcks\u00e9g, akik ismerik az eg\u00e9sz folyamatot, \u00e9s tudj\u00e1k, hogyan kell kapcsolatot tartani a t\u00f6bbi \u00e1gazattal \u00e9s a bels\u0151 \u00fcgyfelekkel.<\/p>\n

A szolg\u00e1ltat\u00e1s\u00e9rt felel\u0151s szem\u00e9lyeknek figyelembe kell venni\u00fck az \u00fcgyf\u00e9l c\u00e9lkit\u0171z\u00e9seit \u00e9s k\u00f6lts\u00e9gvet\u00e9s\u00e9t, \u00e9s fontos, hogy rendelkezzenek \u00e9rt\u00e9kes\u00edt\u00e9si k\u00e9szs\u00e9gekkel \u00e9s emp\u00e1ti\u00e1val a fogyaszt\u00f3kkal val\u00f3 kapcsolattart\u00e1sban.<\/p>\n

F\u00fcggetlen\u00fcl a SSC-ben bet\u00f6lt\u00f6tt poz\u00edci\u00f3t\u00f3l, minden alkalmazottnak j\u00f3l kell ismernie a folyamatokat \u00e9s tudnia kell, hogyan \u00e9rhet\u0151k el a k\u00edv\u00e1nt eredm\u00e9nyek.<\/p>\n

Milyen az ide\u00e1lis SSC menedzser?<\/h3>\n

A Management Engineering Institute \u00e1ltal k\u00e9sz\u00edtett felm\u00e9r\u00e9s szerint a SSC szakemberek magas szint\u0171 k\u00e9pzetts\u00e9ggel rendelkeznek. A leggyakoribb alapk\u00e9pz\u00e9si szakok az \u00fczleti adminisztr\u00e1ci\u00f3 \u00e9s a sz\u00e1mvitel. Informatikai \u00e9s HR ter\u00fcleten pedig speci\u00e1lisabb k\u00e9pzetts\u00e9gre is sz\u00fcks\u00e9g van, p\u00e9ld\u00e1ul inform\u00e1ci\u00f3s rendszerek vagy emberi er\u0151forr\u00e1s-gazd\u00e1lkod\u00e1s ter\u00fclet\u00e9n.<\/p>\n

A SSC-ben dolgoz\u00f3 szakemberek t\u00f6bbs\u00e9ge posztgradu\u00e1lis diplom\u00e1val vagy MBA diplom\u00e1val rendelkezik, \u00e9s kiemelked\u0151 viselked\u00e9si, szervez\u00e9si \u00e9s technikai k\u00e9szs\u00e9gekkel b\u00edrnak.<\/p>\n

Az SSC vezet\u0151j\u00e9nek feladatai<\/h3>\n

Egy SSC menedzser 7 legfontosabb feladata:<\/p>\n

    \n
  1. A megosztott szolg\u00e1ltat\u00e1sok v\u00edzi\u00f3j\u00e1nak megtervez\u00e9se \u00e9s megval\u00f3s\u00edt\u00e1sa<\/li>\n
  2. Az \u00fczleti \u00e9rdekelt felek elv\u00e1r\u00e1sainak val\u00f3 megfelel\u00e9s<\/li>\n
  3. Hat\u00e9kony ir\u00e1ny\u00edt\u00e1s biztos\u00edt\u00e1sa<\/li>\n
  4. Emberek vezet\u00e9se \u00e9s ir\u00e1ny\u00edt\u00e1sa<\/li>\n
  5. A napi m\u0171k\u00f6d\u00e9s hat\u00e9konys\u00e1g\u00e1nak biztos\u00edt\u00e1sa<\/li>\n
  6. Hat\u00e9kony p\u00e9nz\u00fcgyi ir\u00e1ny\u00edt\u00e1s \u00e9s \u00e9rt\u00e9kteremt\u00e9s<\/li>\n
  7. Folyamatos fejleszt\u00e9s<\/li>\n<\/ol>\n

    Az SSC-menedzsmenthez sz\u00fcks\u00e9ges jellemz\u0151k<\/h3>\n

    Egy SSC vezet\u0151j\u00e9nek t\u00f6bb fontos tulajdons\u00e1ggal kell rendelkeznie, amelyek seg\u00edtik a sikeres m\u0171k\u00f6d\u00e9st:<\/p>\n

      \n
    • Teljes\u00edt\u00e9sre \u00e9s eredm\u00e9nyekre val\u00f3 \u00f6sszpontos\u00edt\u00e1s:<\/strong> A strat\u00e9gi\u00e1k tervez\u00e9se \u00e9s v\u00e9grehajt\u00e1sa \u00f6sszehangolt legyen.<\/li>\n
    • Kapcsolati, egy\u00fcttm\u0171k\u00f6d\u00e9si \u00e9s kommunik\u00e1ci\u00f3s k\u00e9szs\u00e9gek:<\/strong> Fontosak a bels\u0151 \u00e9s k\u00fcls\u0151 kapcsolattart\u00e1s sor\u00e1n.<\/li>\n
    • Er\u0151s vezet\u0151i \u00e9s ir\u00e1ny\u00edt\u00e1si k\u00e9pess\u00e9gek:<\/strong> Az SSC az emberekt\u0151l \u00e9s a feladatok megfelel\u0151 v\u00e9grehajt\u00e1s\u00e1t\u00f3l f\u00fcgg.<\/li>\n
    • K\u00e9pess\u00e9g a v\u00e1ltoz\u00e1sok el\u0151mozd\u00edt\u00e1s\u00e1ra:<\/strong> Fontos, hogy a v\u00e1ltoz\u00e1sok elfogad\u00e1s\u00e1t megk\u00f6nny\u00edtse a csapat sz\u00e1m\u00e1ra.<\/li>\n
    • Folyamatos fejl\u0151d\u00e9sre val\u00f3 t\u00f6rekv\u00e9s:<\/strong> A fejl\u0151d\u00e9s az SSC vezet\u0151j\u00e9nek legfontosabb c\u00e9lja.<\/li>\n<\/ul>\n

      Szeretn\u00e9d szolg\u00e1ltat\u00e1saidat egyetlen rendszerben integr\u00e1lni \u00e9s ellen\u0151rizni? A TOPdesk seg\u00edts\u00e9g\u00e9vel egyszer\u0171en optimaliz\u00e1lhatod a folyamatokat. Pr\u00f3b\u00e1ld ki 30 napig ingyen!<\/p>\n","protected":false},"excerpt":{"rendered":"

      A naponta keletkez\u0151 inform\u00e1ci\u00f3k hatalmas n\u00f6veked\u00e9se miatt sok c\u00e9g az ITSM-en t\u00falmutat\u00f3 szolg\u00e1ltat\u00e1smenedzsment megold\u00e1sokat is fejleszt, \u00e9s ezeket egy k\u00f6z\u00f6s szolg\u00e1ltat\u00e1si k\u00f6zpontban (SSC – Shared Services Center) szervezi meg. Ez\u00e9rt egyre nagyobb az ig\u00e9ny az SSC menedzserekre is. Ahhoz, hogy a projekteket mozg\u00e1sba lehessen hozni, sz\u00fcks\u00e9g van olyan menedzserekre, akik j\u00f3l \u00e9rtik a folyamatokat \u00e9s<\/p>\n","protected":false},"author":379,"featured_media":16876,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMit v\u00e1rnak el a v\u00e1llalatok egy SSC menedzsert\u0151l? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Fedezd fel, hogyan lehet sikeres egy SSC menedzser, \u00e9s ismerd meg a megosztott szolg\u00e1ltat\u00f3k\u00f6zpont m\u0171k\u00f6d\u00e9s\u00e9t!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mit v\u00e1rnak el a v\u00e1llalatok egy SSC menedzsert\u0151l?\" \/>\n<meta property=\"og:description\" content=\"Fedezd fel, hogyan lehet sikeres egy SSC menedzser, \u00e9s ismerd meg a megosztott szolg\u00e1ltat\u00f3k\u00f6zpont m\u0171k\u00f6d\u00e9s\u00e9t!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-05T06:36:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-12T12:11:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_lijm-cultuur_software_01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"765\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mit v\u00e1rnak el a v\u00e1llalatok egy SSC menedzsert\u0151l?\",\"datePublished\":\"2021-05-05T06:36:23+00:00\",\"dateModified\":\"2024-09-12T12:11:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/\"},\"wordCount\":903,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_lijm-cultuur_software_01.jpg\",\"articleSection\":[\"Megosztott szolg\u00e1ltat\u00e1sok\",\"V\u00e1llalati szolg\u00e1ltat\u00e1smenedzsment\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/ssc-menedzser\/\",\"name\":\"Mit v\u00e1rnak el a v\u00e1llalatok egy SSC menedzsert\u0151l? 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