{"id":16996,"date":"2021-01-27T09:35:35","date_gmt":"2021-01-27T08:35:35","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=16996"},"modified":"2024-09-12T16:10:12","modified_gmt":"2024-09-12T14:10:12","slug":"ugyfelut-tervezes","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/ugyfelut-tervezes\/","title":{"rendered":"\u00dcgyf\u00e9l\u00fat tervez\u00e9s a gyakorlatban"},"content":{"rendered":"

Lehet, hogy m\u00e1r megvannak minden kommunik\u00e1ci\u00f3s eszk\u00f6zeid a potenci\u00e1lis \u00fcgyfelek megtal\u00e1l\u00e1s\u00e1hoz, de ha nem ismered pontosan az \u00fatvonalat, amin v\u00e9gigmennek, miel\u0151tt szerz\u0151d\u00e9st k\u00f6tn\u00e9nek, a folyamat lassulhat, \u00e9s ak\u00e1r \u00fcgyfeleket is vesz\u00edthetsz. Ez\u00e9rt fontos, hogy legyen egy strat\u00e9gi\u00e1d, egy terv, hogy az \u00fcgyf\u00e9l\u00fat k\u00fcl\u00f6nb\u00f6z\u0151 f\u00e1zisaiban a legjobb taktik\u00e1kkal \u00e9rd el a c\u00e9lcsoportodat.<\/p>\n

Ebben a blogposztban megosztjuk veled workshopunkat, ami seg\u00edthet az \u00fcgyf\u00e9l\u00fat felt\u00e9rk\u00e9pez\u00e9s\u00e9ben. V\u00e1gjunk is bele!<\/p>\n

Mit jelent az \u00fcgyf\u00e9l\u00fat?<\/h3>\n

Az \u00fcgyf\u00e9l \u00e9let\u00fat t\u00e9rk\u00e9p c\u00e9lja, hogy seg\u00edtsen megtal\u00e1lni azokat a fejl\u0151d\u00e9si pontokat, amikre els\u0151re nem felt\u00e9tlen\u00fcl gondoln\u00e1l. Ehhez \u00e9rdemes belek\u00e9pzelned magad az \u00fcgyf\u00e9l helyzet\u00e9be, \u00e9s \u00e1tgondolni, milyen elv\u00e1r\u00e1sokkal lehetnek, amikor ig\u00e9nybe veszik a szolg\u00e1ltat\u00e1sodat. P\u00e9ld\u00e1ul, mennyire egyszer\u0171 egy hib\u00e1t bejelenteni? Minden inform\u00e1ci\u00f3t megkapnak, amikor az \u00fcgyf\u00e9lszolg\u00e1lattal besz\u00e9lnek? K\u00f6nnyen el\u00e9rhet\u0151k az illet\u00e9kes koll\u00e9g\u00e1k?<\/p>\n

Hogyan kezdj neki a felt\u00e9rk\u00e9pez\u00e9snek?<\/h3>\n

Mi 10 l\u00e9p\u00e9st hat\u00e1roztunk meg az \u00fcgyf\u00e9l\u00fat alapos felt\u00e9rk\u00e9pez\u00e9s\u00e9hez. Ezek a k\u00f6vetkez\u0151k:<\/p>\n

    \n
  1. El\u0151sz\u00f6r csak egy \u00fatvonalat k\u00e9sz\u00edts.<\/li>\n
  2. Dolgozz egy\u00fctt minden relev\u00e1ns f\u00e9llel, vond be \u0151ket a tervez\u00e9sbe.<\/li>\n
  3. Hat\u00e1rozz\u00e1tok meg az ide\u00e1lis \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.<\/li>\n
  4. Hozzatok l\u00e9tre egy persz\u00f3n\u00e1t.<\/li>\n
  5. N\u00e9zd \u00e1t a jelenlegi \u00fcgyf\u00e9l\u00e9lm\u00e9nyt.<\/li>\n
  6. Tervezd meg az \u00fatvonalat.<\/li>\n
  7. Hat\u00e1rozd meg az \u00e9rintkez\u00e9si pontokat.<\/li>\n
  8. Kapcsolj \u00e9rzelmeket az \u00e9rintkez\u00e9si pontokhoz.<\/li>\n
  9. Tal\u00e1lj \u00faj lehet\u0151s\u00e9geket.<\/li>\n
  10. Fejl\u0151djetek folyamatosan.<\/li>\n<\/ol>\n

    Ezeket a pontokat r\u00e9szletesen kifejtj\u00fck a workshop sor\u00e1n, amit a k\u00f6vetkez\u0151 r\u00e9szben tal\u00e1lsz.<\/p>\n

    Workshop az \u00fcgyf\u00e9l \u00e9let\u00fat felt\u00e9rk\u00e9pez\u00e9s\u00e9hez<\/h3>\n

    \u00d6ssze\u00e1ll\u00edtottunk egy teljes workshopot, hogy csapatoddal egy\u00fcttm\u0171k\u00f6dve megalkothass\u00e1tok saj\u00e1t \u00fcgyf\u00e9l \u00e9let\u00fat t\u00e9rk\u00e9peteket. Dokumentumokkal, PowerPoint prezent\u00e1ci\u00f3val \u00e9s t\u00e9rk\u00e9p sablonokkal seg\u00edt\u00fcnk ebben. K\u00e9szen \u00e1llsz?<\/p>\n

    Ha igen, akkor nincs m\u00e1s dolgod, mint let\u00f6lteni a workshop anyagait az al\u00e1bbi gombra kattintva.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Lehet, hogy m\u00e1r megvannak minden kommunik\u00e1ci\u00f3s eszk\u00f6zeid a potenci\u00e1lis \u00fcgyfelek megtal\u00e1l\u00e1s\u00e1hoz, de ha nem ismered pontosan az \u00fatvonalat, amin v\u00e9gigmennek, miel\u0151tt szerz\u0151d\u00e9st k\u00f6tn\u00e9nek, a folyamat lassulhat, \u00e9s ak\u00e1r \u00fcgyfeleket is vesz\u00edthetsz. Ez\u00e9rt fontos, hogy legyen egy strat\u00e9gi\u00e1d, egy terv, hogy az \u00fcgyf\u00e9l\u00fat k\u00fcl\u00f6nb\u00f6z\u0151 f\u00e1zisaiban a legjobb taktik\u00e1kkal \u00e9rd el a c\u00e9lcsoportodat. Ebben a blogposztban megosztjuk<\/p>\n","protected":false},"author":379,"featured_media":16999,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-16996","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n\u00dcgyf\u00e9l\u00fat tervez\u00e9s a gyakorlatban | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Fedezd fel, hogyan t\u00e9rk\u00e9pezheted fel az \u00fcgyf\u00e9lutat egy r\u00e9szletes workshop seg\u00edts\u00e9g\u00e9vel, \u00e9s n\u00f6veld az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9get!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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