{"id":17182,"date":"2024-01-24T14:19:42","date_gmt":"2024-01-24T13:19:42","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17182"},"modified":"2024-09-11T15:05:29","modified_gmt":"2024-09-11T13:05:29","slug":"ugyfelkozpontusag-x-faktor","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/ugyfelkozpontusag-x-faktor\/","title":{"rendered":"A v\u00e1ltoz\u00e1skezel\u00e9si folyamat egyszer\u0171s\u00edt\u00e9se"},"content":{"rendered":"

A v\u00e1ltoz\u00e1skezel\u00e9si folyamatok gyakran t\u00fal komplik\u00e1ltak lehetnek. Amikor valaki elveszik a folyamatban, k\u00f6nnyen megfeledkezhet az \u00e9rintettek \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k bevon\u00e1s\u00e1r\u00f3l. Mit tehetsz teh\u00e1t az\u00e9rt, hogy mindenki sz\u00e1m\u00e1ra \u00e1tl\u00e1that\u00f3bb legyen a v\u00e1ltoz\u00e1skezel\u00e9si folyamat?<\/p>\n

TOPdesk konzulensk\u00e9nt gyakran seg\u00edtek az \u00fcgyfeleknek a v\u00e1ltoz\u00e1skezel\u00e9sben. Kor\u00e1bban m\u00e1r besz\u00e9lt\u00fcnk arr\u00f3l, hogy ezek a folyamatok gyakran feleslegesen bonyolultak. Ez hat\u00e1ssal van a v\u00e9geredm\u00e9nyre \u00e9s arra is, hogy az \u00e9rintettek \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k mennyire el\u00e9gedettek a folyamattal. Szerencs\u00e9re van megold\u00e1s.<\/p>\n

Tedd egyszer\u0171bb\u00e9 a v\u00e1ltoz\u00e1smenedzsment folyamat\u00e1t<\/h3>\n

Tapasztalatom szerint sok v\u00e1ltoz\u00e1skezel\u00e9si folyamat m\u00e1r az indul\u00e1s el\u0151tt megbukik, mert t\u00fal neh\u00e9z elind\u00edtani. Az egyik leggyakoribb jel, hogy t\u00falbecs\u00fclik, mit \u00e9rtenek \u00e9s mit nem \u00e9rtenek a v\u00e9gfelhaszn\u00e1l\u00f3k.<\/p>\n

Fontos \u00e9szben tartani, hogy a v\u00e9gfelhaszn\u00e1l\u00f3knak nincs ITIL tan\u00fas\u00edtv\u00e1nyuk, \u00e9s nem biztos, hogy tudj\u00e1k, amit k\u00e9rnek, az tulajdonk\u00e9ppen egy v\u00e1ltoz\u00e1s. Az egyik legfontosabb dolog az elterjed\u00e9s szempontj\u00e1b\u00f3l, hogy a v\u00e9gfelhaszn\u00e1l\u00f3 sz\u00e1m\u00e1ra rejtve maradjon a folyamat bonyolults\u00e1ga. Ha p\u00e9ld\u00e1ul egy \u00faj elj\u00e1r\u00e1s szerint az intranetes sz\u00f6vegv\u00e1ltoztat\u00e1s is v\u00e1ltoz\u00e1snak min\u0151s\u00fcl, ezt a v\u00e9gfelhaszn\u00e1l\u00f3 nem felt\u00e9tlen\u00fcl tudja. Adj nekik egy vil\u00e1gos, k\u00f6nnyen \u00e9rthet\u0151 gombot, p\u00e9ld\u00e1ul \u201eaz intranetes tartalom megv\u00e1ltoztat\u00e1sa\u201d n\u00e9vvel.<\/p>\n

Fedezd fel, hogy mi\u00e9rt lass\u00fa a v\u00e1ltoz\u00e1si folyamat \u2013 \u00e9s hogyan lehet ezt megoldani >><\/a><\/p>\n

Ker\u00fcld a t\u00falzott b\u00fcrokr\u00e1ci\u00e1t<\/h3>\n

Az \u0171rlapok kit\u00f6lt\u00e9s\u00e9nek \u00f6tlete j\u00f3; az \u0171rlapok seg\u00edtenek abban, hogy minden sz\u00fcks\u00e9ges inform\u00e1ci\u00f3 meglegyen az indul\u00e1shoz, id\u0151pazarl\u00e1s n\u00e9lk\u00fcl. De ha elv\u00e1runk valakit\u0151l, hogy egy 5+ oldalas dokumentumot t\u00f6lts\u00f6n ki (a leghosszabb, amit l\u00e1ttam, 13 oldal volt) \u00e9s r\u00e9szt vegyen 2 meetingen egy h\u00e9tk\u00f6znapi k\u00e9r\u00e9s miatt, akkor valami f\u00e9lrement.<\/p>\n

A pap\u00edrmunka \u00f6ssze\u00e1ll\u00edt\u00e1s\u00e1n\u00e1l minden elemr\u0151l k\u00e9rdezd meg magadt\u00f3l: ez a v\u00e1ltoz\u00e1s el\u0151tt, alatt, vagy ut\u00e1n lesz hasznos?<\/p>\n

\u00c9s v\u00e9g\u00fcl a legfontosabb: el\u00e9g praktikus ez a folyamat valaki sz\u00e1m\u00e1ra, akinek m\u00e1s dolgokkal is foglalkoznia kell? Ha tudatosan t\u00f6rekedsz arra, hogy ne nehez\u00edtsd meg a v\u00e9gfelhaszn\u00e1l\u00f3k dolg\u00e1t minden k\u00e9rv\u00e9ny lead\u00e1s\u00e1val, akkor j\u00f3 ir\u00e1nyba terelheted a v\u00e1ltoz\u00e1si folyamatot \u2013 az egyszer\u0171s\u00e9g fel\u00e9.<\/p>\n

N\u00e9zd meg ezt a n\u00e9gy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l \u0171rlapokhoz kapcsol\u00f3d\u00f3 j\u00f3 gyakorlatot >><\/a><\/p>\n

Kommunik\u00e1lj hat\u00e9konyan \u2013 de r\u00f6viden<\/h3>\n

Rengeteg dolgot kell nyomon k\u00f6vetni m\u00e9g a legegyszer\u0171bb v\u00e1ltoz\u00e1skezel\u00e9si folyamatban is. M\u00e9g ha a csapat kital\u00e1lta is, hogyan k\u00e9ne implement\u00e1lni a v\u00e1ltoz\u00e1skezel\u00e9si folyamatot, gyakori hiba, hogy az \u00e9rintettekt\u0151l is elv\u00e1rj\u00e1k, hogy ugyanannyit tudjanak r\u00f3la.<\/p>\n

\u00c1ltal\u00e1ban azonban nem tudnak annyit. Miut\u00e1n meghat\u00e1roztad, kik az \u00e9rintettek, gondoskodj r\u00f3la, hogy v\u00e9gig inform\u00e1ltak legyenek, m\u00e9ghozz\u00e1 olyan m\u00f3don, hogy meg is \u00e9rts\u00e9k (pl. szakzsargon n\u00e9lk\u00fcl). De ne ess t\u00falz\u00e1sba! Csak akkor \u00e9rtes\u00edtsd \u0151ket, ha van mir\u0151l, \u00e9s legyen egy\u00e9rtelm\u0171, hogy ha nincs h\u00edr, az j\u00f3 h\u00edr.<\/p>\n

Ezen k\u00edv\u00fcl ne f\u00e9lj felv\u00e1llalni az esetleges hib\u00e1kat vagy k\u00e9s\u00e9seket. Az inform\u00e1ci\u00f3k eltitkol\u00e1sa nem \u00e1tl\u00e1that\u00f3, \u00e9s rontja a felhaszn\u00e1l\u00f3i \u00e9lm\u00e9nyt.<\/p>\n

\u00c9rtes\u00edts mindenkit arr\u00f3l, mi v\u00e1ltozott<\/h3>\n

Miut\u00e1n befejez\u0151d\u00f6tt egy v\u00e1ltoz\u00e1s \u2013 vagy k\u00f6zel a v\u00e9ge \u2013 hogyan van ez kommunik\u00e1lva? Ne feledd, nem csak a legk\u00f6zelebbi \u00e9rintetteknek kell tudni a v\u00e1ltoz\u00e1sr\u00f3l \u2013 mindenkinek, akit \u00e9rint a v\u00e1ltoz\u00e1s, tudnia kell r\u00f3la.<\/p>\n

Term\u00e9szetesen, min\u00e9l nagyobb a v\u00e1ltoz\u00e1s hat\u00e1sa, ann\u00e1l form\u00e1lisabbnak kell lennie az inform\u00e1ci\u00f3nak \u00e9s a bevezet\u00e9si folyamatnak. De hogyan? Ism\u00e9t: a tiszta kommunik\u00e1ci\u00f3n \u00e9s az elv\u00e1r\u00e1smenedzsmenten van a hangs\u00faly. Egy email \u2013 vagy b\u00e1rmilyen m\u00e1s kommunik\u00e1ci\u00f3s forma \u2013 hasznos utas\u00edt\u00e1sokkal \u00e9s egy\u00e9rtelm\u0171 v\u00e1laszokkal azokra a k\u00e9rd\u00e9sekre, hogy \u201emi\u00e9rt csin\u00e1ltuk ezt\u201d \u00e9s \u201ehogyan csin\u00e1ltuk ezt\u201d, nagyra \u00e9rt\u00e9kelt. B\u00f3nuszk\u00e9nt pedig megel\u0151zhetsz n\u00e9h\u00e1ny k\u00e9rd\u00e9st \u00e9s kritik\u00e1t.<\/p>\n

Helyezd az \u00fcgyfelet el\u0151t\u00e9rbe<\/h3>\n

A v\u00e1ltoz\u00e1skezel\u00e9si folyamaton t\u00fal mindig a v\u00e9gfelhaszn\u00e1l\u00f3 \u00e9rdekeit tartsd szem el\u0151tt. Hogyan? Tudd meg az \u00fcgyf\u00e9lk\u00f6zpont\u00fas\u00e1gr\u00f3l sz\u00f3l\u00f3 e-k\u00f6nyv\u00fcnkb\u0151l!<\/p>\n","protected":false},"excerpt":{"rendered":"

A v\u00e1ltoz\u00e1skezel\u00e9si folyamatok gyakran t\u00fal komplik\u00e1ltak lehetnek. Amikor valaki elveszik a folyamatban, k\u00f6nnyen megfeledkezhet az \u00e9rintettek \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k bevon\u00e1s\u00e1r\u00f3l. Mit tehetsz teh\u00e1t az\u00e9rt, hogy mindenki sz\u00e1m\u00e1ra \u00e1tl\u00e1that\u00f3bb legyen a v\u00e1ltoz\u00e1skezel\u00e9si folyamat? TOPdesk konzulensk\u00e9nt gyakran seg\u00edtek az \u00fcgyfeleknek a v\u00e1ltoz\u00e1skezel\u00e9sben. Kor\u00e1bban m\u00e1r besz\u00e9lt\u00fcnk arr\u00f3l, hogy ezek a folyamatok gyakran feleslegesen bonyolultak. Ez hat\u00e1ssal van a<\/p>\n","protected":false},"author":379,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17182","post","type-post","status-publish","format-standard","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nA v\u00e1ltoz\u00e1skezel\u00e9si folyamat egyszer\u0171s\u00edt\u00e9se | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Egyszer\u0171s\u00edtsd a v\u00e1ltoz\u00e1skezel\u00e9si folyamatokat \u00e1tl\u00e1that\u00f3 kommunik\u00e1ci\u00f3val \u00e9s kevesebb b\u00fcrokr\u00e1ci\u00e1val a jobb felhaszn\u00e1l\u00f3i \u00e9lm\u00e9ny\u00e9rt!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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