{"id":17206,"date":"2020-06-24T13:19:42","date_gmt":"2020-06-24T11:19:42","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17206"},"modified":"2024-09-10T15:34:45","modified_gmt":"2024-09-10T13:34:45","slug":"mi-a-swarming","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/","title":{"rendered":"Mi az a swarming, \u00e9s hogyan profit\u00e1lhat bel\u0151le az IT?"},"content":{"rendered":"

Az IT support csapatod val\u00f3sz\u00edn\u0171leg a hagyom\u00e1nyos h\u00e1romszintes support modell alapj\u00e1n dolgozik, de lehet, hogy a swarming m\u00f3dszer jobban megfelelne nektek. De mit is jelent a swarming pontosan? \u00c9s milyen el\u0151ny\u00f6kkel j\u00e1r az \u00fcgyfeleidnek \u00e9s a csapatodnak? Tudd meg, mi\u00e9rt ink\u00e1bb a kult\u00far\u00e1r\u00f3l sz\u00f3l a swarming, mint a strukt\u00far\u00e1r\u00f3l.<\/p>\n

A h\u00e1romszintes support<\/h3>\n

Miel\u0151tt belev\u00e1gn\u00e1nk a swarmingba, n\u00e9zz\u00fck meg gyorsan a hagyom\u00e1nyos h\u00e1romszintes support modellt, amely az ITIL keretrendszer r\u00e9sze. A h\u00e1romszintes modell h\u00e1rom r\u00e9szre osztja az IT supportot: \u00fcgyf\u00e9lszolg\u00e1lat, technikai menedzsment csapatok \u00e9s fejleszt\u0151i\/besz\u00e1ll\u00edt\u00f3i support.<\/p>\n

Ez a modell szigor\u00fa hierarchi\u00e1n alapul, ahol az \u00fcgyf\u00e9lszolg\u00e1lat kezeli a legt\u00f6bb ticketet, \u00e9s ha nem tudj\u00e1k megoldani, tov\u00e1bbk\u00fcldik a k\u00f6vetkez\u0151 szintre. Ha a probl\u00e9ma m\u00e9g t\u00f6bb szak\u00e9rtelmet ig\u00e9nyel, akkor a harmadik szint\u0171 support veszi \u00e1t.<\/p>\n

Mit jelent a swarming?<\/h3>\n

A swarming ezzel szemben a kollabor\u00e1ci\u00f3ra \u00e9p\u00edt, nem pedig az eszkal\u00e1ci\u00f3ra. Ez azt jelenti, hogy egy alkalmazott kezeli az \u00fcgyet az elej\u00e9t\u0151l a v\u00e9g\u00e9ig, an\u00e9lk\u00fcl hogy \u00e1tadn\u00e1 azt m\u00e1s support szinteknek. Az\u00e9 lesz a ticket, aki a legnagyobb es\u00e9llyel meg tudja oldani. Ha seg\u00edts\u00e9gre van sz\u00fcks\u00e9ge, nem passzolgatj\u00e1k egym\u00e1snak a ticketet, hanem k\u00f6z\u00f6sen dolgoznak rajta, am\u00edg meg nem oldj\u00e1k a probl\u00e9m\u00e1t.<\/p>\n

A swarming el\u0151nyei<\/h3>\n

Nagyobb \u00e1tl\u00e1that\u00f3s\u00e1g:<\/strong> A h\u00e1romszintes modell n\u00e9ha \u00f6sszezavarhatja az \u00fcgyfeleket \u00e9s a csapattagokat is. A swarming viszont lehet\u0151v\u00e9 teszi, hogy mindenki l\u00e1ssa, mi t\u00f6rt\u00e9nik, \u00e9s senki ne \u00e9rezze mag\u00e1t elveszve.<\/p>\n

\u00daj k\u00e9szs\u00e9gek fejleszt\u00e9se:<\/strong> A swarming m\u00f3dszere seg\u00edti a csapatmunk\u00e1t \u00e9s a tanul\u00e1st. Az emberek egy\u00fctt dolgoznak \u00e9s \u00faj k\u00e9szs\u00e9geket saj\u00e1t\u00edtanak el.<\/p>\n

Munkav\u00e1llal\u00f3i felhatalmaz\u00e1s:<\/strong> A swarming t\u00e1mogatja az \u00f6n\u00e1ll\u00f3s\u00e1got \u00e9s a kezdem\u00e9nyez\u0151k\u00e9szs\u00e9get. Az alkalmazottak k\u00f6zvetlen kapcsolatban lehetnek a fejleszt\u0151kkel, \u00edgy hat\u00e9konyabban oszthatj\u00e1k meg az \u00fcgyfelek visszajelz\u00e9seit.<\/p>\n

Alacsonyabb fluktu\u00e1ci\u00f3:<\/strong> Mivel a swarming motiv\u00e1lja az alkalmazottakat, nagyobb es\u00e9llyel maradnak a c\u00e9gn\u00e9l, \u00e9s fejl\u0151dnek a saj\u00e1t \u00e9rdekl\u0151d\u00e9si ter\u00fclet\u00fck\u00f6n.<\/p>\n

Tippek a swarming bevezet\u00e9s\u00e9hez<\/h3>\n

Tekintsd a swarmingot kult\u00far\u00e1nak, ne strukt\u00far\u00e1nak:<\/strong> Ha sikeres swarmingot szeretn\u00e9l, kezeld kultur\u00e1lis v\u00e1ltoz\u00e1sk\u00e9nt, \u00e9s keresd azokat az embereket, akik k\u00edv\u00e1ncsiak \u00e9s seg\u00edt\u0151k\u00e9szek.<\/p>\n

V\u00e1ltoztass a kulcsmutat\u00f3k haszn\u00e1lat\u00e1n:<\/strong> A swarming akkor m\u0171k\u00f6dik, ha az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9get helyezz\u00fck el\u0151t\u00e9rbe. Hagyjuk, hogy a csapat az \u00fcgyfelekre koncentr\u00e1ljon, ne pedig az egy\u00e9ni statisztik\u00e1kra.<\/p>\n

K\u00e9szen \u00e1llsz a v\u00e1ltoz\u00e1sra?<\/h3>\n

Ha k\u00e9szen \u00e1llsz arra, hogy elhagyd a h\u00e1romszintes support modellt, a tud\u00e1smegoszt\u00e1s kulcsfontoss\u00e1g\u00fa lesz a swarmingban. Ideje megsz\u00fcntetni azokat az elk\u00fcl\u00f6n\u00fclt r\u00e9szlegeket, amelyek visszatartj\u00e1k a fontos IT tud\u00e1st.<\/p>\n

T\u00f6ltsd le a tud\u00e1smenedzsmentr\u0151l sz\u00f3l\u00f3 e-bookunkat<\/a>, \u00e9s tudd meg, hogyan emelheted az IT supportot a k\u00f6vetkez\u0151 szintre!<\/p>\n","protected":false},"excerpt":{"rendered":"

Az IT support csapatod val\u00f3sz\u00edn\u0171leg a hagyom\u00e1nyos h\u00e1romszintes support modell alapj\u00e1n dolgozik, de lehet, hogy a swarming m\u00f3dszer jobban megfelelne nektek. De mit is jelent a swarming pontosan? \u00c9s milyen el\u0151ny\u00f6kkel j\u00e1r az \u00fcgyfeleidnek \u00e9s a csapatodnak? Tudd meg, mi\u00e9rt ink\u00e1bb a kult\u00far\u00e1r\u00f3l sz\u00f3l a swarming, mint a strukt\u00far\u00e1r\u00f3l. A h\u00e1romszintes support Miel\u0151tt belev\u00e1gn\u00e1nk a<\/p>\n","protected":false},"author":379,"featured_media":17209,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17206","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMi az a swarming, \u00e9s hogyan profit\u00e1lhat bel\u0151le az IT? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg a swarming m\u00f3dszer el\u0151nyeit az IT supportban, \u00e9s tudd meg, hogyan jav\u00edthatja a csapatod \u00e9s \u00fcgyfeleid \u00e9lm\u00e9ny\u00e9t.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mi az a swarming, \u00e9s hogyan profit\u00e1lhat bel\u0151le az IT?\" \/>\n<meta property=\"og:description\" content=\"Ismerd meg a swarming m\u00f3dszer el\u0151nyeit az IT supportban, \u00e9s tudd meg, hogyan jav\u00edthatja a csapatod \u00e9s \u00fcgyfeleid \u00e9lm\u00e9ny\u00e9t.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-06-24T11:19:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-10T13:34:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Swarming.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"566\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mi az a swarming, \u00e9s hogyan profit\u00e1lhat bel\u0151le az IT?\",\"datePublished\":\"2020-06-24T11:19:42+00:00\",\"dateModified\":\"2024-09-10T13:34:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/\"},\"wordCount\":572,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Swarming.png\",\"articleSection\":[\"ITSM\",\"Trendek\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/mi-a-swarming\/\",\"name\":\"Mi az a swarming, \u00e9s hogyan profit\u00e1lhat bel\u0151le az IT? 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