{"id":17242,"date":"2020-05-20T05:14:52","date_gmt":"2020-05-20T03:14:52","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17242"},"modified":"2024-09-12T15:51:51","modified_gmt":"2024-09-12T13:51:51","slug":"intsen-bucsut-a-stressznek","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/intsen-bucsut-a-stressznek\/","title":{"rendered":"Intsen b\u00facs\u00fat az \u00fcgyf\u00e9lszolg\u00e1lati stressznek"},"content":{"rendered":"

Az \u00fcgyf\u00e9lszolg\u00e1laton dolgozni sokszor stresszes lehet: a munkat\u00e1rsak nagy nyom\u00e1s alatt pr\u00f3b\u00e1lj\u00e1k megoldani az \u00f6sszes be\u00e9rkez\u0151 incidenst r\u00f6vid id\u0151 alatt. N\u00e9h\u00e1ny v\u00e1ltoztat\u00e1ssal jelent\u0151sen megk\u00f6nny\u00edtheted az \u00fcgyf\u00e9lszolg\u00e1laton dolgoz\u00f3k mindennapjait, mik\u00f6zben tov\u00e1bbi \u00e9rt\u00e9ket is adhatsz a szervezethez.<\/p>\n

Miel\u0151tt belev\u00e1gn\u00e1nk, n\u00e9zz\u00fck meg, mikor \u00e9rdemes ezeket a v\u00e1ltoztat\u00e1sokat bevezetni. Ha magas a fluktu\u00e1ci\u00f3 a stressz miatt, az n\u00f6veli a toborz\u00e1s \u00e9s betan\u00edt\u00e1s k\u00f6lts\u00e9geit, \u00e9s visszaveti a hat\u00e9konys\u00e1got is. Ezek mind negat\u00edvan hatnak az alkalmazotti- \u00e9s \u00fcgyf\u00e9l\u00e9lm\u00e9nyre.<\/p>\n

A GFI IT stressz k\u00e9rd\u0151\u00edve<\/a> szerint a hi\u00e1nyos k\u00f6lts\u00e9gkeret, kev\u00e9s munkat\u00e1rs \u00e9s irre\u00e1lis id\u0151korl\u00e1tok a f\u0151 okai az \u00fcgyf\u00e9lszolg\u00e1lati stressznek. A j\u00f3 h\u00edr az, hogy ezen lehet jav\u00edtani. Olvasd el 5 tipp\u00fcnket, \u00e9s ints b\u00facs\u00fat az \u00fcgyf\u00e9lszolg\u00e1lati stressznek!<\/p>\n

1. Hozz l\u00e9tre tud\u00e1sb\u00e1zist<\/h3>\n

Az \u00fcgyf\u00e9lszolg\u00e1lat k\u00f6z\u00f6s tud\u00e1s\u00e1nak t\u00e1rol\u00e1sa sok el\u0151nnyel j\u00e1r. Els\u0151sorban az\u00e9rt, mert tehermentes\u00edti a munkat\u00e1rsakat, akik \u00edgy kevesebb id\u0151t t\u00f6ltenek a visszat\u00e9r\u0151 probl\u00e9m\u00e1k megold\u00e1s\u00e1val. A tud\u00e1sb\u00e1zis n\u00f6veked\u00e9s\u00e9vel az \u00fcgyf\u00e9lszolg\u00e1latosok k\u00e9pesek lesznek \u00f6n\u00e1ll\u00f3an megoldani komplexebb bejelent\u00e9seket is. Ez\u00e1ltal a munka v\u00e1ltozatosabb\u00e1 \u00e9s kev\u00e9sb\u00e9 stresszess\u00e9 v\u00e1lik.<\/p>\n

2. Haszn\u00e1lj chatbotot az egyszer\u0171bb incidensekhez<\/h3>\n

Ahogy a tud\u00e1sb\u00e1zis seg\u00edts\u00e9g\u00e9vel a munkat\u00e1rsak a bonyolultabb probl\u00e9m\u00e1kra koncentr\u00e1lhatnak, az egyszer\u0171bb esetek kezel\u00e9s\u00e9ben a chatbot l\u00e9phet be a k\u00e9pbe. A chatbotok nagyban megk\u00f6nny\u00edthetik a mindennapokat<\/a> az \u00fcgyf\u00e9lszolg\u00e1laton, hiszen k\u00e9pesek kezelni az egyszer\u0171 k\u00e9r\u00e9seket, mint p\u00e9ld\u00e1ul a jelsz\u00f3 vissza\u00e1ll\u00edt\u00e1s\u00e1t. Ez leveszi a terhet a koll\u00e9g\u00e1kr\u00f3l, \u00edgy t\u00f6bb idej\u00fck marad a fontosabb feladatokra.<\/p>\n

3. Biztasd \u00fcgyfeleidet az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l haszn\u00e1lat\u00e1ra<\/h3>\n

Szabad\u00edts fel m\u00e9g t\u00f6bb id\u0151t az \u00fcgyf\u00e9lszolg\u00e1latosoknak egy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l l\u00e9trehoz\u00e1s\u00e1val. Az \u00fcgyfelek \u00edgy saj\u00e1t maguk is megv\u00e1laszolhatj\u00e1k k\u00e9rd\u00e9seiket, amikor sz\u00fcks\u00e9g\u00fck van r\u00e1. Ez nemcsak az \u00fcgyfelek \u00e9let\u00e9t k\u00f6nny\u00edti meg, hanem a munkat\u00e1rsak\u00e9t is, akik az \u00edgy felszabadult id\u0151t nagyobb jelent\u0151s\u00e9g\u0171 feladatokra ford\u00edthatj\u00e1k. Ne feledd, hogy boldog alkalmazottak boldog \u00fcgyfeleket eredm\u00e9nyeznek<\/a>.<\/p>\n

4. Implement\u00e1lj probl\u00e9mamenedzsmentet<\/h3>\n

Az \u00fcgyf\u00e9lszolg\u00e1lat gyakran “t\u0171zolt\u00e1sra” van berendezkedve, \u00e9s kev\u00e9s idej\u00fck marad a nagyobb probl\u00e9m\u00e1k felt\u00e1r\u00e1s\u00e1ra. Fontos, hogy a csapatod a probl\u00e9m\u00e1k gy\u00f6kereinek megold\u00e1s\u00e1ra koncentr\u00e1ljon, hogy cs\u00f6kkentse a hirtelen jelentkez\u0151 probl\u00e9m\u00e1k okozta stresszt. Olvasd el Stephen Mann megk\u00f6zel\u00edt\u00e9s\u00e9t a probl\u00e9mamenedzsment t\u00e9m\u00e1j\u00e1ban<\/a>!<\/p>\n

5. Fektess be a munkat\u00e1rsak j\u00f3ll\u00e9t\u00e9be<\/h3>\n

Ha k\u00f6veted a fenti tippeket, koll\u00e9g\u00e1id nem lesznek t\u00falterheltek. Az \u00fcgyf\u00e9lszolg\u00e1lat azonban sosem lesz stresszmentes, ez\u00e9rt fontos a koll\u00e9g\u00e1k j\u00f3ll\u00e9t\u00e9re is odafigyelni. A munkat\u00e1rsak j\u00f3ll\u00e9te n\u00f6veli a hat\u00e9konys\u00e1got<\/a>. Fektess be p\u00e9ld\u00e1ul massz\u00e1zssz\u00e9kekbe vagy \u00e1ll\u00f3 asztalokba, szervezz s\u00e9t\u00e1l\u00f3 meetingeket, \u00e9s ne feledkezz meg a nassolnival\u00f3r\u00f3l sem!<\/p>\n

Stressz n\u00e9lk\u00fcl…<\/h3>\n

A fenti tippek seg\u00edtenek az \u00fcgyf\u00e9lszolg\u00e1lat g\u00f6rd\u00fcl\u00e9keny m\u0171k\u00f6d\u00e9s\u00e9ben. Ha m\u00e9gis neh\u00e9zz\u00e9 v\u00e1lik a helyzet, pr\u00f3b\u00e1lj meg relax\u00e1lni \u00e9s laz\u00e1n kezelni a dolgokat. Neked milyen tippjeid vannak a stresszkezel\u00e9sre? Oszd meg kommentben!<\/p>\n

Szeretn\u00e9l els\u0151k\u00e9nt \u00e9rtes\u00fclni hasonl\u00f3 tartalmainkr\u00f3l?<\/h3>\n

Iratkozz fel havi blog h\u00edrlevel\u00fcnkre!<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Az \u00fcgyf\u00e9lszolg\u00e1laton dolgozni sokszor stresszes lehet: a munkat\u00e1rsak nagy nyom\u00e1s alatt pr\u00f3b\u00e1lj\u00e1k megoldani az \u00f6sszes be\u00e9rkez\u0151 incidenst r\u00f6vid id\u0151 alatt. N\u00e9h\u00e1ny v\u00e1ltoztat\u00e1ssal jelent\u0151sen megk\u00f6nny\u00edtheted az \u00fcgyf\u00e9lszolg\u00e1laton dolgoz\u00f3k mindennapjait, mik\u00f6zben tov\u00e1bbi \u00e9rt\u00e9ket is adhatsz a szervezethez. Miel\u0151tt belev\u00e1gn\u00e1nk, n\u00e9zz\u00fck meg, mikor \u00e9rdemes ezeket a v\u00e1ltoztat\u00e1sokat bevezetni. Ha magas a fluktu\u00e1ci\u00f3 a stressz miatt, az n\u00f6veli a<\/p>\n","protected":false},"author":379,"featured_media":17245,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17242","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nIntsen b\u00facs\u00fat az \u00fcgyf\u00e9lszolg\u00e1lati stressznek | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"5 tipp, amivel cs\u00f6kkentheted az \u00fcgyf\u00e9lszolg\u00e1lati stresszt \u00e9s jav\u00edthatod a munkak\u00f6rnyezetet. 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