{"id":17377,"date":"2019-11-20T06:32:01","date_gmt":"2019-11-20T05:32:01","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17377"},"modified":"2024-09-10T15:17:16","modified_gmt":"2024-09-10T13:17:16","slug":"kcs-6-lepesben","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/kcs-6-lepesben\/","title":{"rendered":"Hogyan implement\u00e1lja a KCS-t 6 l\u00e9p\u00e9sben egyszer\u0171en"},"content":{"rendered":"<p>A tud\u00e1smenedzsment mindig is tr\u00fckk\u00f6s feladat volt: fontosnak tartjuk, de ritk\u00e1n \u00e9rezz\u00fck s\u00fcrg\u0151snek. A Knowledge Centered Service (KCS) seg\u00edts\u00e9g\u00e9vel k\u00f6nnyebb\u00e9 v\u00e1lt a tud\u00e1smenedzsment bevezet\u00e9se, de sok szervezetnek m\u00e9g mindig kih\u00edv\u00e1st jelent.<\/p>\n<p>Seg\u00edt\u00fcnk ezen v\u00e1ltoztatni! T\u00f6bb KCS implement\u00e1ci\u00f3 ut\u00e1n, koll\u00e9g\u00e1immal \u00f6ssze\u00e1ll\u00edtottunk egy 6 l\u00e9p\u00e9ses tervet, amellyel a te csapatodn\u00e1l is bevezetheted a KCS-t. Igyekezt\u00fcnk egyszer\u0171en \u00e9s \u00e9rthet\u0151en \u00f6sszefoglalni az implement\u00e1l\u00e1si folyamatot.<\/p>\n<p>Ebben a blogban bemutatom, hogyan \u00e9rdemes elkezdeni a KCS bevezet\u00e9s\u00e9t. Egy k\u00e9s\u0151bbi bejegyz\u00e9sben pedig arr\u00f3l fogok besz\u00e9lni, milyen tr\u00e9ningekkel k\u00e9sz\u00edtheted fel a csapatodat \u00e9s hogyan \u00e9rdemes fel\u00fcgyelni a folyamatot.<\/p>\n<ol>\n<li>l\u00e9p\u00e9s: Hat\u00e1rozd meg a c\u00e9lokat<\/li>\n<\/ol>\n<p>Miel\u0151tt nekil\u00e1tsz a KCS bevezet\u00e9s\u00e9nek, t\u0171zd ki a projekt c\u00e9ljait. \u00cdrd fel ezeket a c\u00e9lokat post-itekre a projektcsapattal egy\u00fctt, majd rangsorolj\u00e1tok \u0151ket. A legfontosabb c\u00e9lokhoz hat\u00e1rozz meg m\u00e9r\u0151sz\u00e1mokat \u00e9s k\u00e9sz\u00edts ezekhez riportokat egy k\u00e9s\u0151bbi f\u00e1zisban.<\/p>\n<p>N\u00e9h\u00e1ny gyakori c\u00e9l, amib\u0151l inspir\u00e1l\u00f3dhatsz:<\/p>\n<ul>\n<li>Cs\u00f6kkenteni a h\u00edv\u00e1sok id\u0151tartam\u00e1t<\/li>\n<li>Kevesebb munk\u00e1t t\u00f6bb emberrel elv\u00e9gezni<\/li>\n<li>Jav\u00edtani a szolg\u00e1ltat\u00e1s min\u0151s\u00e9g\u00e9t<\/li>\n<li>Seg\u00edteni az \u00fcgyfelek \u00f6n\u00e1ll\u00f3v\u00e1 v\u00e1l\u00e1s\u00e1t<\/li>\n<li>Ler\u00f6vid\u00edteni az \u00faj alkalmazottak betan\u00edt\u00e1si idej\u00e9t<\/li>\n<li>Egyszer\u0171bb\u00e9 tenni a feladatok kioszt\u00e1s\u00e1t<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>l\u00e9p\u00e9s: Hat\u00e1rozd meg a teljes\u00edtm\u00e9nymutat\u00f3kat<\/li>\n<\/ol>\n<p>Ha megvannak a c\u00e9lok, ideje kijel\u00f6lni a teljes\u00edtm\u00e9nymutat\u00f3kat is. Ezek a m\u00e9r\u0151sz\u00e1mok seg\u00edtenek abban, hogy l\u00e1sd, hogyan teljes\u00edt a csapat, \u00e9s hol lehet m\u00e9g fejl\u0151dni.<\/p>\n<p>Bizonyosodj meg r\u00f3la, hogy a mutat\u00f3k j\u00f3l t\u00fckr\u00f6zik a leggyakoribb bejelent\u00e9st\u00edpusokat. P\u00e9ld\u00e1ul haszn\u00e1lhatod viszony\u00edt\u00e1si alapnak a tavalyi \u00e9v bejelent\u00e9si adatait.<\/p>\n<p>Minden c\u00e9lhoz, amit kit\u0171zt\u00e9l az els\u0151 l\u00e9p\u00e9sben, rendelj hozz\u00e1 egy viszony\u00edt\u00e1si alapot:<\/p>\n<ul>\n<li><strong>Cs\u00f6kkentsd a hibajegyek sz\u00e1m\u00e1t<\/strong>: N\u00e9zd meg, h\u00e1ny hibajegy \u00e9rkezett a tud\u00e1st\u00e1relem l\u00e9trehoz\u00e1sa el\u0151tt \u00e9s ut\u00e1n.<\/li>\n<li><strong>Kevesebb tov\u00e1bb\u00edt\u00e1s a csapatok k\u00f6z\u00f6tt<\/strong>: N\u00e9zd meg, mennyi hibajegy ker\u00fcl tov\u00e1bb\u00edt\u00e1sra egyik csapatt\u00f3l a m\u00e1sikig, \u00e9s vizsg\u00e1ld meg, hogy cs\u00f6kken-e ez a sz\u00e1m, ha t\u00f6bb tud\u00e1st teszel el\u00e9rhet\u0151v\u00e9 az els\u0151 szint\u0171 oper\u00e1torok sz\u00e1m\u00e1ra.<\/li>\n<li><strong>Kevesebb bejelent\u00e9s<\/strong>: N\u00e9zd meg, \u00e1tlagosan h\u00e1ny bejelent\u00e9s \u00e9rkezik havonta a k\u00fcl\u00f6nb\u00f6z\u0151 csapatokhoz.<\/li>\n<li><strong>Cs\u00f6kkentsd a megold\u00e1si id\u0151t<\/strong>: Vizsg\u00e1ld meg, mennyi id\u0151be telik \u00e1tlagosan egy hibajegy megold\u00e1sa a csapatoknak.<\/li>\n<li><strong>\u00dcgyf\u00e9l\u00e9lm\u00e9ny fejleszt\u00e9se<\/strong>: M\u00e9rd meg az \u00fcgyf\u00e9lel\u00e9gedetts\u00e9get egy k\u00e9rd\u0151\u00edvvel, \u00e9s ism\u00e9teld meg a felm\u00e9r\u00e9st a KCS bevezet\u00e9se ut\u00e1n.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>l\u00e9p\u00e9s: Tervezd meg a KCS folyamatokat<\/li>\n<\/ol>\n<p>Ebben a f\u00e1zisban hat\u00e1rozd meg, milyen folyamatokat k\u00f6vetsz. Kombin\u00e1ld a jelenlegi folyamataidat a KCS j\u00f3gyakorlataival.<\/p>\n<p>A KCS-nek van egy sztenderd folyamata, de nem kell mindent sz\u00f3r\u00f3l sz\u00f3ra k\u00f6vetni. N\u00e9zd meg a KCS folyamat\u00e1t, \u00e9s gondold \u00e1t, hogy szeretn\u00e9l-e v\u00e1ltoztatni a megl\u00e9v\u0151 folyamataidon. Igaz\u00edtsd a KCS-t a szervezeted m\u0171k\u00f6d\u00e9s\u00e9hez.<\/p>\n<ol start=\"4\">\n<li>l\u00e9p\u00e9s: K\u00e9sz\u00edts sablont a tud\u00e1st\u00e1relemekhez<\/li>\n<\/ol>\n<p>Tedd k\u00f6nny\u0171v\u00e9 a csapatodnak a j\u00f3 tud\u00e1st\u00e1relemek l\u00e9trehoz\u00e1s\u00e1t: hozz l\u00e9tre egy sablont. A sablonok seg\u00edtenek gyorsan tud\u00e1st\u00e1relemeket k\u00e9sz\u00edteni, \u00e9s biztos\u00edtj\u00e1k, hogy minden fontos inform\u00e1ci\u00f3 r\u00f6gz\u00edt\u00e9sre ker\u00fclj\u00f6n.<\/p>\n<ol start=\"5\">\n<li>l\u00e9p\u00e9s: \u00c1ll\u00edtsd be a szolg\u00e1ltat\u00e1smenedzsment eszk\u00f6zt<\/li>\n<\/ol>\n<p>F\u00fcggetlen\u00fcl a haszn\u00e1lt szoftvert\u0151l, 3 alapvet\u0151 l\u00e9p\u00e9st \u00e9rdemes megtenni:<\/p>\n<ol>\n<li><strong>Tedd el\u00e9rhet\u0151v\u00e9 a tud\u00e1sb\u00e1zist az eg\u00e9sz csapat sz\u00e1m\u00e1ra<\/strong>: Mindenkinek van hasznos tud\u00e1sa, amit \u00e9rdemes megosztani. A tud\u00e1s megoszt\u00e1s\u00e1val gyorsabban \u00e9s jobban kezelhet\u0151k a bejelent\u00e9sek.<\/li>\n<li><strong>Adj lehet\u0151s\u00e9get a visszajelz\u00e9sekre<\/strong>: A tud\u00e1sb\u00e1zis fejleszt\u00e9s\u00e9hez fontos, hogy a felhaszn\u00e1l\u00f3k \u00e9rt\u00e9kelhess\u00e9k a tud\u00e1st\u00e1relemeket. K\u00e9rd meg \u0151ket, hogy hagyjanak visszajelz\u00e9st.<\/li>\n<li><strong>Hozz l\u00e9tre riportokat<\/strong>: A megfelel\u0151 riportok seg\u00edtenek abban, hogy el\u00e9rd a kit\u0171z\u00f6tt c\u00e9lokat. N\u00e9zd meg, h\u00e1ny bejelent\u00e9st old meg egy h\u00f3napban tud\u00e1st\u00e1relem haszn\u00e1lat\u00e1val.<\/li>\n<\/ol>\n<h3>Mi j\u00f6n ezut\u00e1n? K\u00e9pz\u00e9sek \u00e9s mentor\u00e1l\u00e1s<\/h3>\n<p>Minden alapot lefektett\u00e9l a KCS bevezet\u00e9s\u00e9hez. Egy m\u00e1sik blogban majd r\u00e9szletesen mes\u00e9lek arr\u00f3l, hogyan k\u00e9sz\u00edtsd fel a csapatodat a KCS haszn\u00e1lat\u00e1ra.<\/p>\n<p>Ha m\u00e1r most szeretn\u00e9l t\u00f6bbet megtudni, olvasd el a Tud\u00e1smenedzsment e-bookunkat. Ebben minden fontos inform\u00e1ci\u00f3t megtal\u00e1lsz, ami seg\u00edt a szervezeti tud\u00e1smenedzsmentet a k\u00f6vetkez\u0151 szintre emelni. R\u00e9szletes \u00fatmutat\u00f3t is tal\u00e1lsz benne a KCS bevezet\u00e9s\u00e9hez, h\u00e1tt\u00e9rinform\u00e1ci\u00f3kat a KCS-r\u0151l, \u00e9s egy kalkul\u00e1tort, ami seg\u00edt id\u0151t sp\u00f3rolni \u00e9s t\u00e1mogatja a KCS bevezet\u00e9s\u00e9t.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A tud\u00e1smenedzsment mindig is tr\u00fckk\u00f6s feladat volt: fontosnak tartjuk, de ritk\u00e1n \u00e9rezz\u00fck s\u00fcrg\u0151snek. A Knowledge Centered Service (KCS) seg\u00edts\u00e9g\u00e9vel k\u00f6nnyebb\u00e9 v\u00e1lt a tud\u00e1smenedzsment bevezet\u00e9se, de sok szervezetnek m\u00e9g mindig kih\u00edv\u00e1st jelent. Seg\u00edt\u00fcnk ezen v\u00e1ltoztatni! T\u00f6bb KCS implement\u00e1ci\u00f3 ut\u00e1n, koll\u00e9g\u00e1immal \u00f6ssze\u00e1ll\u00edtottunk egy 6 l\u00e9p\u00e9ses tervet, amellyel a te csapatodn\u00e1l is bevezetheted a KCS-t. Igyekezt\u00fcnk egyszer\u0171en \u00e9s<\/p>\n","protected":false},"author":379,"featured_media":17380,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17377","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Hogyan implement\u00e1lja a KCS-t 6 l\u00e9p\u00e9sben egyszer\u0171en | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg a KCS bevezet\u00e9s\u00e9nek alapjait egy egyszer\u0171, 6 l\u00e9p\u00e9ses tervvel, hogy csapatod 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