{"id":17476,"date":"2019-07-17T07:32:09","date_gmt":"2019-07-17T05:32:09","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17476"},"modified":"2024-09-11T16:11:39","modified_gmt":"2024-09-11T14:11:39","slug":"9-soft-skill-az-it-osztalyon","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/9-soft-skill-az-it-osztalyon\/","title":{"rendered":"9 elengedhetetlen soft skill az IT-oszt\u00e1lyon"},"content":{"rendered":"

Hogy n\u00e9z ki egy modern iroda? Van mindenkinek saj\u00e1t, fix helye, vagy b\u00e1rhov\u00e1 le\u00fclhet a laptopj\u00e1val, ahol csak szeretne? Egy\u00e1ltal\u00e1n bej\u00e1rnak m\u00e9g az irod\u00e1ba, vagy ink\u00e1bb egy parkban, egy padon \u00fclve dolgoznak j\u00f3 id\u0151ben? Esetleg egy hangulatos k\u00e1v\u00e9z\u00f3b\u00f3l? Egy biztos: a munkahelyek v\u00e1ltoznak. De mit jelent ez az IT-oszt\u00e1ly sz\u00e1m\u00e1ra?<\/p>\n

Az IT-r\u00e9szleg feladata m\u00e1r nem csak a szolg\u00e1ltat\u00e1sok biztos\u00edt\u00e1s\u00e1b\u00f3l \u00e1ll. Hogyan j\u00e1rulhat hozz\u00e1 az IT a c\u00e9g \u00fczleti siker\u00e9hez? Val\u00f3sz\u00edn\u0171leg technikai k\u00e9szs\u00e9gek r\u00e9v\u00e9n. Azonban a SaaS-nak k\u00f6sz\u00f6nhet\u0151en a technikai tud\u00e1s egyre kev\u00e9sb\u00e9 lesz fontos az IT-n bel\u00fcl. Mi az, ami igaz\u00e1n sz\u00e1m\u00edt? A Forrester szerint a soft skillek v\u00e1lnak egyre l\u00e9nyegesebb\u00e9. Gondolj p\u00e9ld\u00e1ul a kommunik\u00e1ci\u00f3ra, a folyamatos meg\u00fajul\u00e1s k\u00e9pess\u00e9g\u00e9re \u00e9s a rugalmass\u00e1gra. Ezek a k\u00e9szs\u00e9gek seg\u00edtenek jav\u00edtani a munkav\u00e1llal\u00f3i \u00e9lm\u00e9nyt.<\/p>\n

Egy lista a csapatod sz\u00e1m\u00e1ra<\/strong><\/p>\n

A hangs\u00faly teh\u00e1t a soft skilleken van. Milyen k\u00e9szs\u00e9geket kell elsaj\u00e1t\u00edtanod, hogy az IT-r\u00e9szleged a j\u00f6v\u0151ben is sikeres legyen? Az al\u00e1bbiakban 9 elengedhetetlen soft skillt tal\u00e1lsz.<\/p>\n

Jav\u00edtsd a kommunik\u00e1ci\u00f3s k\u00e9szs\u00e9geket<\/strong><\/p>\n

    \n
  1. Az \u00fcgyf\u00e9llel t\u00f6rt\u00e9n\u0151 kommunik\u00e1ci\u00f3 kulcsfontoss\u00e1g\u00fa. Keress olyan embereket a csapatodba, akik k\u00f6nnyen tal\u00e1lnak megold\u00e1sokat az \u00fcgyfelek sz\u00e1m\u00e1ra.<\/li>\n
  2. A nagy tud\u00e1s\u00fa munkat\u00e1rsak nagyon \u00e9rt\u00e9kesek. Kiv\u00e9ve akkor, ha ezt a tud\u00e1st megtartj\u00e1k maguknak. \u00c9s m\u00e9g rosszabb, ha elhagyj\u00e1k a c\u00e9get. Gondoskodj arr\u00f3l, hogy koll\u00e9g\u00e1id k\u00f6nnyen megossz\u00e1k tud\u00e1sukat egym\u00e1ssal \u00e9s a szervezet t\u00f6bbi r\u00e9sz\u00e9vel.<\/li>\n
  3. Az emp\u00e1tia k\u00e9pess\u00e9ge is nagyon fontos. Mennyire k\u00f6nnyen tudj\u00e1k bele\u00e9lni magukat az \u00fcgyfelek helyzet\u00e9be a koll\u00e9g\u00e1id? Meg\u00e9rtik, mit \u00e9s mi\u00e9rt szeretne az \u00fcgyf\u00e9l? Ha erre a k\u00e9rd\u00e9sre igen a v\u00e1lasz, az emp\u00e1tia j\u00f3l m\u0171k\u00f6dik az IT-oszt\u00e1lyon.<\/li>\n<\/ol>\n

    Innov\u00e1ci\u00f3 \u00e9s kreativit\u00e1s<\/strong><\/p>\n

      \n
    1. Alak\u00edts ki olyan v\u00e1llalati kult\u00far\u00e1t, ahol t\u00e1mogatj\u00e1k a k\u00eds\u00e9rletez\u00e9st. Nem baj, ha valaki hib\u00e1zik, amennyiben tanul bel\u0151le.<\/li>\n
    2. B\u00e1tor\u00edtsd a hagyom\u00e1nyos gondolkod\u00e1sm\u00f3d felad\u00e1s\u00e1ra \u00e9s az eredeti \u00f6tletek t\u00e1mogat\u00e1s\u00e1ra. Ez\u00e1ltal koll\u00e9g\u00e1id k\u00f6nnyebben tal\u00e1lnak megold\u00e1sokat probl\u00e9m\u00e1kra, vagy fejlesztenek ki egy alkalmaz\u00e1st az \u00fcgyf\u00e9l k\u00e9r\u00e9s\u00e9re.<\/li>\n
    3. T\u00e1mogasd a koll\u00e9g\u00e1id szem\u00e9lyes fejl\u0151d\u00e9s\u00e9t. Engedd meg nekik, hogy \u00faj k\u00e9szs\u00e9geket saj\u00e1t\u00edtsanak el, \u00e9s felfedezz\u00e9k a szakter\u00fclet\u00fck \u00faj technol\u00f3gi\u00e1it.<\/li>\n<\/ol>\n

      Rugalmass\u00e1g \u00e9s gyors gondolkod\u00e1s<\/strong><\/p>\n

        \n
      1. Gondoskodj arr\u00f3l, hogy csapatod tagjai rugalmasak legyenek, \u00e9s j\u00f3l alkalmazkodjanak a v\u00e1ltoz\u00f3 k\u00f6r\u00fclm\u00e9nyekhez \u00e9s elv\u00e1r\u00e1sokhoz.<\/li>\n
      2. Biztos\u00edtsd, hogy a csapattagok ismerj\u00e9k a leg\u00fajabb technol\u00f3gi\u00e1kat, \u00e9s tiszt\u00e1ban legyenek azzal, hogy ezek milyen fejl\u0151d\u00e9si lehet\u0151s\u00e9geket jelentenek a c\u00e9g sz\u00e1m\u00e1ra. Ha az \u00fczleti oldalr\u00f3l k\u00e9rd\u00e9sek \u00e9rkeznek, \u00edgy tudnak majd v\u00e1laszolni r\u00e1juk.<\/li>\n
      3. Fontos, hogy a koll\u00e9g\u00e1id a megfelel\u0151 alkalmaz\u00e1st tudj\u00e1k aj\u00e1nlani \u00e9s ezt meg is tudj\u00e1k magyar\u00e1zni. Mi\u00e9rt? \u00cdgy az \u00fcgyfeleid a sz\u00e1mukra legjobb \u00f6kosziszt\u00e9m\u00e1ban tudnak dolgozni.<\/li>\n<\/ol>\n

        Hozz\u00e1adott \u00e9rt\u00e9k a c\u00e9g sz\u00e1m\u00e1ra<\/strong><\/p>\n

        Most m\u00e1r tudod, melyek azok a soft skillek, amelyek n\u00e9lk\u00fcl\u00f6zhetetlenek az IT-oszt\u00e1lyon. Mit tehetsz m\u00e9g az\u00e9rt, hogy az IT-r\u00e9szleg hozz\u00e1j\u00e1ruljon a c\u00e9g sikereihez?<\/p>\n

        \u00c1ll\u00edts \u00f6ssze egy olyan csapatot, akik j\u00f3l \u00e9rtenek az \u00fczlethez. Ezek a koll\u00e9g\u00e1k pontosan tudj\u00e1k majd, hogyan tud az IT hozz\u00e1j\u00e1rulni a c\u00e9g siker\u00e9hez. Gondoskodj arr\u00f3l is, hogy a csapatod \u00e9s a szervezet c\u00e9ljai \u00f6sszhangban legyenek. V\u00e1lassz olyan embereket, akik az \u00f6sszk\u00e9pet l\u00e1tj\u00e1k. Azok, akik t\u00fall\u00e1tnak a saj\u00e1t \u201eIT-sziget\u00fck\u00f6n\u201d, jobban \u00e9rz\u00e9kelik, mire van sz\u00fcks\u00e9ge a v\u00e1llalatnak.<\/p>\n

        Szeretn\u00e9l t\u00f6bbet olvasni a szervezeti kult\u00far\u00e1r\u00f3l?<\/strong><\/p>\n

        Olvasd el a blogunkat arr\u00f3l, hogy \u201eCsapat \u00f6ssze\u00e1ll\u00edt\u00e1sakor ink\u00e1bb a szem\u00e9lyis\u00e9g vagy a szak\u00e9rtelem alapj\u00e1n d\u00f6ntesz?\u201d, vagy t\u00f6ltsd le az \u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g a gyakorlatban c\u00edm\u0171 e-bookunkat!<\/p>\n","protected":false},"excerpt":{"rendered":"

        Hogy n\u00e9z ki egy modern iroda? Van mindenkinek saj\u00e1t, fix helye, vagy b\u00e1rhov\u00e1 le\u00fclhet a laptopj\u00e1val, ahol csak szeretne? Egy\u00e1ltal\u00e1n bej\u00e1rnak m\u00e9g az irod\u00e1ba, vagy ink\u00e1bb egy parkban, egy padon \u00fclve dolgoznak j\u00f3 id\u0151ben? Esetleg egy hangulatos k\u00e1v\u00e9z\u00f3b\u00f3l? Egy biztos: a munkahelyek v\u00e1ltoznak. De mit jelent ez az IT-oszt\u00e1ly sz\u00e1m\u00e1ra? Az IT-r\u00e9szleg feladata m\u00e1r nem<\/p>\n","protected":false},"author":379,"featured_media":17479,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17476","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n9 elengedhetetlen soft skill az IT-oszt\u00e1lyon | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Hogyan seg\u00edthet az IT-r\u00e9szleg a c\u00e9g siker\u00e9ben? 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