{"id":17548,"date":"2019-04-10T09:07:20","date_gmt":"2019-04-10T07:07:20","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17548"},"modified":"2024-09-10T14:04:13","modified_gmt":"2024-09-10T12:04:13","slug":"9-tipp-a-hatekony-interjukhoz","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/9-tipp-a-hatekony-interjukhoz\/","title":{"rendered":"Az \u00fcgyf\u00e9l\u00fat felt\u00e9rk\u00e9pez\u00e9se \u2013 9 tipp a hat\u00e9kony interj\u00fakhoz"},"content":{"rendered":"

Kor\u00e1bbi blogomban<\/a> m\u00e1r besz\u00e9ltem arr\u00f3l, hogyan \u00e9rdemes 10 l\u00e9p\u00e9sben felt\u00e9rk\u00e9pezni az \u00fcgyf\u00e9lutat a bels\u0151 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s fejleszt\u00e9s\u00e9hez. Az ott bemutatott pontok k\u00f6vet\u00e9se seg\u00edt abban, hogy a felt\u00e9telez\u00e9sek helyett az \u00fcgyfelek val\u00f3s tapasztalataira alapozva optimaliz\u00e1ld a szolg\u00e1ltat\u00e1si folyamatokat. Az \u00fcgyf\u00e9l\u00fat sikeres felt\u00e9rk\u00e9pez\u00e9s\u00e9hez kulcsfontoss\u00e1g\u00fa egy kvalitat\u00edv interj\u00fa a felhaszn\u00e1l\u00f3kkal. De hogyan lehet ezeket az interj\u00fakat sz\u00e1mszer\u0171s\u00edteni?<\/p>\n

J\u00f3 h\u00edr, hogy ha a szolg\u00e1ltat\u00e1smenedzsment ter\u00fclet\u00e9n dolgozol, akkor k\u00f6nny\u0171 interj\u00fakat szervezni a csapat tagjaival. Hiszen ugyanabban az irod\u00e1ban dolgoztok, \u00e9s gyakran sz\u00edvesen megosztj\u00e1k tapasztalataikat a szolg\u00e1ltat\u00e1sok haszn\u00e1lata kapcs\u00e1n. Hogy a legt\u00f6bbet hozhasd ki ezekb\u0151l az interj\u00fakb\u00f3l, itt van 9 tipp, ami seg\u00edts\u00e9gedre lehet.<\/p>\n

Az interj\u00fa el\u0151k\u00e9sz\u00edt\u00e9se<\/h3>\n

Mindannyian j\u00e1rtunk m\u00e1r \u00fagy, hogy egy besz\u00e9lget\u00e9s ut\u00e1n azon gondolkodtunk, hogy \u201eJaj, ezt elfelejtettem megk\u00e9rdezni!\u201d. Ez elker\u00fclhet\u0151, ha megfelel\u0151en felk\u00e9sz\u00fclsz az interj\u00fara, \u00edgy az \u00fcgyf\u00e9l idej\u00e9t is optim\u00e1lisan haszn\u00e1lhatod ki.<\/p>\n

    \n
  1. V\u00e1laszd ki az alanyokat<\/strong>
    \nA c\u00e9lnak \u00e9s a c\u00e9lk\u00f6z\u00f6ns\u00e9gnek megfelel\u0151en v\u00e1laszd ki, kiket szeretn\u00e9l meginterj\u00favolni. Az \u00fcgyf\u00e9l\u00fat f\u00f3kusz\u00e1ban p\u00e9ld\u00e1ul az \u00faj alkalmazottak \u00e1llnak? Akkor v\u00e1lassz olyan csapattagokat, akik az ut\u00f3bbi h\u00e1rom h\u00f3napban kezdtek dolgozni. Fontos, hogy k\u00fcl\u00f6nb\u00f6z\u0151 h\u00e1tt\u00e9rrel rendelkez\u0151 embereket v\u00e1lassz: olyanokat, akik sok tapasztalattal rendelkeznek, \u00e9s olyanokat is, akik \u00fajak a szakm\u00e1ban.<\/li>\n
  2. Jegyezd fel az \u00e9rintkez\u00e9si pontokat \u00e9s kommunik\u00e1ci\u00f3s csatorn\u00e1kat<\/strong>
    \nAz interj\u00fa sor\u00e1n k\u00e9rdezd meg az \u00fcgyfeleket, milyen kommunik\u00e1ci\u00f3s csatorn\u00e1kat haszn\u00e1lnak, ha k\u00e9rd\u00e9s\u00fck vagy probl\u00e9m\u00e1juk van. Az e-mailt \u00e9s a telefont val\u00f3sz\u00edn\u0171leg megeml\u00edtik, de lehetnek kev\u00e9sb\u00e9 nyilv\u00e1nval\u00f3 csatorn\u00e1k is, mint az intranet vagy egy koll\u00e9ga megk\u00e9rdez\u00e9se. K\u00e9sz\u00edts list\u00e1t ezekr\u0151l, hogy az interj\u00fa sor\u00e1n r\u00e1k\u00e9rdezhess.<\/li>\n
  3. \u00cdrd \u00f6ssze a k\u00e9rd\u00e9seidet<\/strong>
    \nEl\u0151re gondold \u00e1t, hogy milyen k\u00e9rd\u00e9seket szeretn\u00e9l feltenni. Ne ragaszkodj mereven az el\u0151re meg\u00edrt k\u00e9rd\u00e9slist\u00e1hoz, ink\u00e1bb haszn\u00e1ld ir\u00e1nymutat\u00e1sk\u00e9nt, hogy semmi fontosat ne hagyj ki.<\/li>\n
  4. R\u00f6gz\u00edtsd az interj\u00fat<\/strong>
    \nGy\u0151z\u0151dj meg r\u00f3la, hogy r\u00f6gz\u00edteni tudod az interj\u00fat, p\u00e9ld\u00e1ul az okostelefonoddal. \u00cdgy k\u00f6nnyebben visszahallgathatod, \u00e9s jobban tudsz koncentr\u00e1lni a besz\u00e9lget\u00e9sre, mint ha jegyzeteln\u00e9l.<\/li>\n<\/ol>\n

    Az interj\u00fa alatt<\/h3>\n

    Elkezd\u0151d\u00f6tt az interj\u00fa\u2026 Hogyan biztos\u00edtod, hogy minden g\u00f6rd\u00fcl\u00e9kenyen \u00e9s hat\u00e9konyan menjen?<\/p>\n

      \n
    1. Mondd el az \u00fcgyf\u00e9lnek, mi\u00e9rt v\u00e1lasztottad \u0151t az interj\u00fara<\/strong>
      \nN\u00e9ha az \u00fcgyfelek vonakodhatnak kritiz\u00e1lni a munkat\u00e1rsaikat. Nyugtasd meg \u0151ket, \u00e9s mondd el, hogy az interj\u00fa c\u00e9lja a szolg\u00e1ltat\u00e1sfejleszt\u00e9s. Csak \u0151szinte visszajelz\u00e9seket v\u00e1rsz, legyenek azok pozit\u00edvak vagy negat\u00edvak.<\/li>\n
    2. K\u00e9rdezd az \u00fcgyf\u00e9l\u00fat sor\u00e1n el\u00e9rend\u0151 c\u00e9lokr\u00f3l<\/strong>
      \nMinden \u00fcgyf\u00e9l\u00fatnak van egy c\u00e9lkit\u0171z\u00e9se. Tudd meg, mi ez a c\u00e9l. P\u00e9ld\u00e1ul egy \u00faj koll\u00e9ga c\u00e9lja lehet, hogy min\u00e9l hamarabb elsaj\u00e1t\u00edtsa a munkahelyi feladatokat az \u00faj \u00e1ll\u00e1s\u00e1ban.<\/li>\n
    3. Dolgozd ki r\u00e9szletesen az \u00fcgyf\u00e9lutat<\/strong>
      \nK\u00e9rd meg az \u00fcgyfelet, hogy mes\u00e9ljen el egy p\u00e9ld\u00e1t, majd elemezze r\u00e9szletesen. Tegy\u00e9l fel ny\u00edlt k\u00e9rd\u00e9seket, \u00e9s pr\u00f3b\u00e1ld meg elker\u00fclni az \u00fcgyf\u00e9l v\u00e1laszainak befoly\u00e1sol\u00e1s\u00e1t.<\/li>\n
    4. K\u00e9rdezd az \u00fcgyf\u00e9l\u00fat sor\u00e1n szerzett tapasztalatokr\u00f3l<\/strong>
      \nTudj meg t\u00f6bbet az \u00fcgyf\u00e9l \u00e9rz\u00e9seir\u0151l is. K\u00e9rdezd meg, milyen \u00e9rzelmeket \u00e9ltek \u00e1t a folyamat j\u00f3 \u00e9s rossz pillanataiban, \u00e9s hogyan \u00e9rt\u00e9keln\u00e9k ezeket.<\/li>\n
    5. Mondd el, mire fogod haszn\u00e1lni az interj\u00fa eredm\u00e9nyeit<\/strong>
      \nZ\u00e1rd le az interj\u00fat azzal, hogy elmondod, hogyan fogod felhaszn\u00e1lni az eredm\u00e9nyeket, \u00e9s mi fog t\u00f6rt\u00e9nni az interj\u00fa ut\u00e1n. Tudasd vel\u00fck, hogy mire nem fogod haszn\u00e1lni az interj\u00fat, hogy elker\u00fcld a f\u00e9lre\u00e9rt\u00e9seket.<\/li>\n<\/ol>\n

      Cselekedj az eredm\u00e9nyek alapj\u00e1n<\/h3>\n

      Az inform\u00e1ci\u00f3 megszerz\u00e9se egy dolog, de cselekedni m\u00e1r nehezebb lehet.<\/p>\n

      Szeretn\u00e9l t\u00f6bbet tudni arr\u00f3l, hogyan \u00e9p\u00edthetsz egy igaz\u00e1n \u00fcgyf\u00e9lk\u00f6zpont\u00fa szolg\u00e1ltat\u00f3 r\u00e9szleget? Olvasd el az \u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g a gyakorlatban c\u00edm\u0171 e-bookunkat!<\/p>\n","protected":false},"excerpt":{"rendered":"

      Kor\u00e1bbi blogomban m\u00e1r besz\u00e9ltem arr\u00f3l, hogyan \u00e9rdemes 10 l\u00e9p\u00e9sben felt\u00e9rk\u00e9pezni az \u00fcgyf\u00e9lutat a bels\u0151 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s fejleszt\u00e9s\u00e9hez. Az ott bemutatott pontok k\u00f6vet\u00e9se seg\u00edt abban, hogy a felt\u00e9telez\u00e9sek helyett az \u00fcgyfelek val\u00f3s tapasztalataira alapozva optimaliz\u00e1ld a szolg\u00e1ltat\u00e1si folyamatokat. Az \u00fcgyf\u00e9l\u00fat sikeres felt\u00e9rk\u00e9pez\u00e9s\u00e9hez kulcsfontoss\u00e1g\u00fa egy kvalitat\u00edv interj\u00fa a felhaszn\u00e1l\u00f3kkal. De hogyan lehet ezeket az interj\u00fakat sz\u00e1mszer\u0171s\u00edteni? J\u00f3 h\u00edr,<\/p>\n","protected":false},"author":379,"featured_media":17551,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nAz \u00fcgyf\u00e9l\u00fat felt\u00e9rk\u00e9pez\u00e9se \u2013 9 tipp a hat\u00e9kony interj\u00fakhoz | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg, hogyan k\u00e9sz\u00edthetsz hat\u00e9kony interj\u00fakat az \u00fcgyf\u00e9l\u00fat felt\u00e9rk\u00e9pez\u00e9s\u00e9hez ezzel a 9 tippel! 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