{"id":17638,"date":"2019-01-23T10:39:35","date_gmt":"2019-01-23T09:39:35","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17638"},"modified":"2024-09-11T15:51:03","modified_gmt":"2024-09-11T13:51:03","slug":"agilis-atallas-az-it-reszlegen","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/","title":{"rendered":"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k?"},"content":{"rendered":"

Az agilis szeml\u00e9let bevezet\u00e9se nagy v\u00e1ltoz\u00e1st hoz az IT-r\u00e9szleg kult\u00far\u00e1j\u00e1ban. Vannak, akik \u00f6r\u00f6mmel fogadj\u00e1k, m\u00e1sok pedig nehezebben alkalmazkodnak az \u00faj munkam\u00f3dszerhez. Milyen reakci\u00f3kra sz\u00e1m\u00edthatsz az IT-r\u00e9szleg koll\u00e9g\u00e1idt\u00f3l? Hogyan kezeld ezeket?<\/p>\n

Agilis szolg\u00e1ltat\u00e1smenedzsment<\/strong><\/p>\n

Az elm\u00falt \u00e9vben t\u00f6bbsz\u00f6r \u00edrtunk az agilis szeml\u00e9let lehet\u0151s\u00e9geir\u0151l a szolg\u00e1ltat\u00e1smenedzsmentben. Gerard Bakker elmagyar\u00e1zta a Scrum \u00e9s az Agile k\u00f6z\u00f6tti k\u00fcl\u00f6nbs\u00e9geket<\/a>, majd \u00e9n arr\u00f3l \u00edrtam, hogy ez a gondolkod\u00e1sm\u00f3d az ITIL v\u00e9g\u00e9t jelenti-e<\/a>, \u00e9s hogy hogyan n\u00e9z ki a gyakorlati alkalmaz\u00e1sa<\/a>.<\/p>\n

Az agilis \u00e1t\u00e1ll\u00e1s nem mindig k\u00f6nny\u0171. Steven Happee 7 dolgot<\/a> gy\u0171jt\u00f6tt \u00f6ssze, amit \u00e9rdemes elker\u00fclni az agilis szoftverfejleszt\u00e9s sor\u00e1n.<\/p>\n

Legut\u00f3bbi blogomban arr\u00f3l \u00edrtam, hogyan lehet egy v\u00e1ltoz\u00e1st agilisabban bevezetni<\/a>.<\/p>\n

A back office-szak\u00e9rt\u0151: ossz meg t\u00f6bb tud\u00e1st m\u00e1sokkal<\/strong><\/p>\n

Bas Blanken IT-tan\u00e1csad\u00f3 \u00e9s agilis szolg\u00e1ltat\u00e1smenedzsment-szak\u00e9rt\u0151, valamint Mark van Meurs fejleszt\u00e9si vezet\u0151, aki tapasztalt Scrum Master, megosztj\u00e1k v\u00e9lem\u00e9ny\u00fcket a t\u00e9m\u00e1ban.<\/p>\n

Bas: \u201eEgy szak\u00e9rt\u0151 sz\u00e1m\u00e1ra ez az \u00e1t\u00e1ll\u00e1s nagy v\u00e1ltoz\u00e1st jelent. Minden irod\u00e1ban van egy olyan rendszerm\u00e9rn\u00f6k vagy h\u00e1l\u00f3zati m\u00e9rn\u00f6k, aki szeret az \u00edr\u00f3asztala el\u0151tt \u00fclni \u00e9s \u00f6sszetett probl\u00e9m\u00e1kat megoldani. Az agilis munkam\u00f3dszer viszont megk\u00f6veteli, hogy a csapat dolgozzon egy\u00fctt a megold\u00e1sokon, \u00edgy nem lehet t\u00f6bb\u00e9 elszigetelten dolgozni.\u201d<\/p>\n

Mark: \u201eEgy back office-szakembernek kih\u00edv\u00e1s lehet a tud\u00e1s megoszt\u00e1sa, de ez\u00e1ltal jobban \u00e1tadhat\u00f3v\u00e1 v\u00e1lik a munk\u00e1ja. Nyitottnak kell lennie, kommunik\u00e1lnia kell a csapattal, \u00e9s el kell magyar\u00e1znia, mit \u00e9s mi\u00e9rt csin\u00e1l. Meg kell mutatnunk, hogy a tud\u00e1s megoszt\u00e1sa m\u00e9g \u00e9rt\u00e9kesebb\u00e9 teszi \u0151t a csapat sz\u00e1m\u00e1ra.\u201d<\/p>\n

Bas: \u201eNem kell egyszerre mindent \u00e1tadni. A szak\u00e9rt\u0151 egyszer\u0171en elmondhatja, mit csin\u00e1l, \u00e9s a csapattagok k\u00e9rdezhetnek. \u00cdgy fokozatosan adhat \u00e1t tud\u00e1st.\u201d<\/p>\n

A service desken dolgoz\u00f3: tanulj a koll\u00e9g\u00e1kt\u00f3l!<\/strong><\/p>\n

Bas: \u201eAz agilis munkam\u00f3dszer a servicedesken \u00e1ltal\u00e1ban j\u00f3l m\u0171k\u00f6dik, mert k\u00f6zponti eleme az \u00fcgyf\u00e9l seg\u00edt\u00e9se. De ez nem jelenti azt, hogy semmi nem v\u00e1ltozik a service desken az agilis \u00e1t\u00e1ll\u00e1s sor\u00e1n.<\/p>\n

Sok helyen a servicedeskes koll\u00e9ga csak az\u00e9rt a bejelent\u00e9s\u00e9rt \u00e9rzi mag\u00e1t felel\u0151snek, amit \u0151 maga old meg. Ha nem siker\u00fcl megoldania, eszkal\u00e1lja a jegyet, \u00e9s megv\u00e1rja, m\u00edg a back office visszak\u00fcldi. Az agilis munka sor\u00e1n az eg\u00e9sz l\u00e1nc felel\u0151s a bejelent\u00e9sek\u00e9rt.\u201d<\/p>\n

Mark: \u201eA c\u00e9l, hogy a lehet\u0151 legt\u00f6bb incidenst megoldjunk els\u0151 k\u00f6rben. Ha egy koll\u00e9ga nem tud megoldani egy probl\u00e9m\u00e1t, akkor tanuljon bel\u0151le, hogy legk\u00f6zelebb siker\u00fclj\u00f6n. \u00dclj le egy szak\u00e9rt\u0151 mell\u00e9, \u00e9s tanuld meg, hogyan tudn\u00e1d m\u00e9g jobban seg\u00edteni az \u00fcgyfeleket.\u201d<\/p>\n

Bas: \u201eAz agilis munka seg\u00edt a front office \u00e9s a back office k\u00f6z\u00f6tti jobb egy\u00fcttm\u0171k\u00f6d\u00e9sben. Ha jobban meg\u00e9rtj\u00fck, mire van sz\u00fcks\u00e9ge a m\u00e1siknak, hat\u00e9konyabban tudunk dolgozni.\u201d<\/p>\n

IT-vezet\u0151: adj szabads\u00e1got \u00e9s bizalmat a csapatnak!<\/strong><\/p>\n

Mark: \u201eAz agile bevezet\u00e9se nagy v\u00e1ltoz\u00e1s az IT-oszt\u00e1ly sz\u00e1m\u00e1ra. A keretrendszer haszn\u00e1lata sor\u00e1n lehet\u0151s\u00e9get kell adni a k\u00eds\u00e9rletez\u00e9sre, \u00e9s n\u00e9ha nem \u00fagy siker\u00fclnek a dolgok, ahogy szeretn\u00e9nk. De ebb\u0151l is tanulunk. A csapatnak meg kell \u00e9rtenie, hogy hib\u00e1zni rendben van, ha \u0151szinte, biztons\u00e1gos k\u00f6rnyezetben tessz\u00fck.\u201d<\/p>\n

Bas: \u201eAzoknak az IT-vezet\u0151knek, akik t\u00fals\u00e1gosan kontroll\u00e1lnak, neh\u00e9z lesz az agilis \u00e1t\u00e1ll\u00e1s. A kezdem\u00e9nyez\u00e9s minden form\u00e1j\u00e1t el fogj\u00e1k nyomni, \u00e9s a m\u00f3dszer nem fog m\u0171k\u00f6dni.\u201d<\/p>\n

Mark: \u201eHa van mi-\u0151k mentalit\u00e1s az IT-n bel\u00fcl, a vezet\u0151 feladata ennek orvosl\u00e1sa. Az agile c\u00e9lja, hogy mindenki egy\u00fctt dolgozzon az \u00fcgyfelek jobb t\u00e1mogat\u00e1s\u00e1\u00e9rt.\u201d<\/p>\n

Rendszergazda: l\u00e9pj kapcsolatba a service deskkel!<\/strong><\/p>\n

Bas: \u201eAz agilis munkam\u00f3dszer jav\u00edthatja a rendszergazd\u00e1k \u00e9s a service desk k\u00f6z\u00f6tti kapcsolatot. Gyakori panasz, hogy a helpdesk nem ad el\u00e9g inform\u00e1ci\u00f3t. Ahelyett, hogy folyamatosan visszak\u00fclden\u00e9k a bejelent\u00e9seket, a rendszergazda l\u00e1togasson el a helpdeskhez, \u00e9s oldj\u00e1k meg egy\u00fctt a probl\u00e9m\u00e1t.\u201d<\/p>\n

Mark: \u201eA legt\u00f6bb rendszergazda sz\u00e1m\u00e1ra az agilis munka kellemesebb, mert k\u00f6z\u00f6sen dolgoznak egy megold\u00e1son. \u00cdgy t\u00f6bb r\u00e1hat\u00e1suk van a v\u00e9gs\u0151 eredm\u00e9nyre.\u201d<\/p>\n

Te is belev\u00e1gn\u00e1l az agilis \u00e1t\u00e1ll\u00e1sba?<\/strong><\/p>\n

Tedd szolg\u00e1ltat\u00e1saidat gyorsabb\u00e1, rugalmasabb\u00e1 \u00e9s \u00fcgyf\u00e9lk\u00f6zpont\u00fabb\u00e1. T\u00f6ltsd le ingyenes Agile szolg\u00e1ltat\u00e1smenedzsment e-bookunkat, \u00e9s fedezd fel, mit jelenthet a te szervezeted sz\u00e1m\u00e1ra az agile.<\/p>\n","protected":false},"excerpt":{"rendered":"

Az agilis szeml\u00e9let bevezet\u00e9se nagy v\u00e1ltoz\u00e1st hoz az IT-r\u00e9szleg kult\u00far\u00e1j\u00e1ban. Vannak, akik \u00f6r\u00f6mmel fogadj\u00e1k, m\u00e1sok pedig nehezebben alkalmazkodnak az \u00faj munkam\u00f3dszerhez. Milyen reakci\u00f3kra sz\u00e1m\u00edthatsz az IT-r\u00e9szleg koll\u00e9g\u00e1idt\u00f3l? Hogyan kezeld ezeket? Agilis szolg\u00e1ltat\u00e1smenedzsment Az elm\u00falt \u00e9vben t\u00f6bbsz\u00f6r \u00edrtunk az agilis szeml\u00e9let lehet\u0151s\u00e9geir\u0151l a szolg\u00e1ltat\u00e1smenedzsmentben. Gerard Bakker elmagyar\u00e1zta a Scrum \u00e9s az Agile k\u00f6z\u00f6tti k\u00fcl\u00f6nbs\u00e9geket, majd \u00e9n<\/p>\n","protected":false},"author":379,"featured_media":17641,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nAgilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg, hogyan kezelheted az IT-r\u00e9szleg reakci\u00f3it az agilis \u00e1t\u00e1ll\u00e1s sor\u00e1n, \u00e9s hogyan t\u00e1mogathatod a csapatot!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k?\" \/>\n<meta property=\"og:description\" content=\"Ismerd meg, hogyan kezelheted az IT-r\u00e9szleg reakci\u00f3it az agilis \u00e1t\u00e1ll\u00e1s sor\u00e1n, \u00e9s hogyan t\u00e1mogathatod a csapatot!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-01-23T09:39:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-11T13:51:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k?\",\"datePublished\":\"2019-01-23T09:39:35+00:00\",\"dateModified\":\"2024-09-11T13:51:03+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/\"},\"wordCount\":858,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg\",\"articleSection\":[\"Agilis szolg\u00e1ltat\u00e1smenedzsment\",\"V\u00e1llalati szolg\u00e1ltat\u00e1smenedzsment\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/\",\"name\":\"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k? | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg\",\"datePublished\":\"2019-01-23T09:39:35+00:00\",\"dateModified\":\"2024-09-11T13:51:03+00:00\",\"description\":\"Ismerd meg, hogyan kezelheted az IT-r\u00e9szleg reakci\u00f3it az agilis \u00e1t\u00e1ll\u00e1s sor\u00e1n, \u00e9s hogyan t\u00e1mogathatod a csapatot!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg\",\"width\":764,\"height\":360},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.com\/hu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"name\":\"TOPdesk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\",\"name\":\"Camille\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"caption\":\"Camille\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k? | TOPdesk Blog","description":"Ismerd meg, hogyan kezelheted az IT-r\u00e9szleg reakci\u00f3it az agilis \u00e1t\u00e1ll\u00e1s sor\u00e1n, \u00e9s hogyan t\u00e1mogathatod a csapatot!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/","og_locale":"en_US","og_type":"article","og_title":"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k?","og_description":"Ismerd meg, hogyan kezelheted az IT-r\u00e9szleg reakci\u00f3it az agilis \u00e1t\u00e1ll\u00e1s sor\u00e1n, \u00e9s hogyan t\u00e1mogathatod a csapatot!","og_url":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/","og_site_name":"T3 TOPdesk - HU","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2019-01-23T09:39:35+00:00","article_modified_time":"2024-09-11T13:51:03+00:00","og_image":[{"width":764,"height":360,"url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg","type":"image\/jpeg"}],"author":"Camille","twitter_card":"summary_large_image","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Camille","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/"},"author":{"name":"Camille","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160"},"headline":"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k?","datePublished":"2019-01-23T09:39:35+00:00","dateModified":"2024-09-11T13:51:03+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/"},"wordCount":858,"publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg","articleSection":["Agilis szolg\u00e1ltat\u00e1smenedzsment","V\u00e1llalati szolg\u00e1ltat\u00e1smenedzsment"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/","url":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/","name":"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k? | TOPdesk Blog","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg","datePublished":"2019-01-23T09:39:35+00:00","dateModified":"2024-09-11T13:51:03+00:00","description":"Ismerd meg, hogyan kezelheted az IT-r\u00e9szleg reakci\u00f3it az agilis \u00e1t\u00e1ll\u00e1s sor\u00e1n, \u00e9s hogyan t\u00e1mogathatod a csapatot!","breadcrumb":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#primaryimage","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_consultancy_01.jpg","width":764,"height":360},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.com\/hu\/blog\/agilis-atallas-az-it-reszlegen\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.com\/hu\/"},{"@type":"ListItem","position":2,"name":"Agilis \u00e1t\u00e1ll\u00e1s az IT-r\u00e9szlegen. Milyenek a reakci\u00f3k?"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.com\/hu\/#website","url":"https:\/\/www.topdesk.com\/hu\/","name":"TOPdesk","description":"","publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.com\/hu\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.com\/hu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160","name":"Camille","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","caption":"Camille"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/17638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/users\/379"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/comments?post=17638"}],"version-history":[{"count":8,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/17638\/revisions"}],"predecessor-version":[{"id":24243,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/17638\/revisions\/24243"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media\/17641"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media?parent=17638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}