{"id":17752,"date":"2018-10-10T12:15:34","date_gmt":"2018-10-10T10:15:34","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17752"},"modified":"2024-09-10T13:43:14","modified_gmt":"2024-09-10T11:43:14","slug":"az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/","title":{"rendered":"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz"},"content":{"rendered":"

Ha szeretn\u00e9d jav\u00edtani a szolg\u00e1ltat\u00e1saidat, az mindig j\u00f3 d\u00f6nt\u00e9s. Egy j\u00f3l fel\u00e9p\u00edtett \u00e9s k\u00f6nnyen el\u00e9rhet\u0151 tud\u00e1st\u00e1r vagy egy GYIK oldal sokat seg\u00edthet ebben. Az \u00fcgyfelek \u00edgy gyorsan megtal\u00e1lhatj\u00e1k a v\u00e1laszokat. De hogyan csin\u00e1ld mindezt, amikor m\u00e1r a napi feladatok is sok energi\u00e1t vesznek el?<\/p>\n

Sok c\u00e9g nem haszn\u00e1lja ki el\u00e9gg\u00e9 a tud\u00e1st\u00e1r\u00e1ban rejl\u0151 lehet\u0151s\u00e9geket. Itt az ideje ezen v\u00e1ltoztatni!<\/p>\n

Az emberek a mindennapokban m\u00e1r megszokt\u00e1k, hogy maguk keresik meg a v\u00e1laszokat, p\u00e9ld\u00e1ul a Google-on, \u00e9s munk\u00e1juk sor\u00e1n is elv\u00e1rj\u00e1k, hogy az inform\u00e1ci\u00f3k k\u00f6nnyen hozz\u00e1f\u00e9rhet\u0151k legyenek. Ez\u00e9rt v\u00e1lik egyre fontosabb\u00e1 a tud\u00e1smenedzsment \u00e9s a shift left<\/a> koncepci\u00f3ja. A shift lefttel a tud\u00e1st “balra” toljuk, vagyis k\u00f6zelebb az \u00fcgyf\u00e9lhez. \u00cdgy a felhaszn\u00e1l\u00f3k k\u00f6nnyed\u00e9n megoldhatj\u00e1k az egyszer\u0171bb probl\u00e9m\u00e1ikat, \u00e9s a helpdesk t\u00f6bb id\u0151t ford\u00edthat a bonyolultabb feladatokra.<\/p>\n

J\u00f3l hangzik. De hogyan \u00e9p\u00edts fel egy tud\u00e1st\u00e1rat? \u00c9s hogyan tartsd naprak\u00e9szen?<\/p>\n

1. Rendszerezd a tud\u00e1st<\/h3>\n

A j\u00f3 tud\u00e1smenedzsment nem arr\u00f3l sz\u00f3l, hogy min\u00e9l t\u00f6bb inform\u00e1ci\u00f3t sz\u00e9tsz\u00f3runk k\u00fcl\u00f6nf\u00e9le dokumentumokban. Ez a megk\u00f6zel\u00edt\u00e9s nem hat\u00e9kony, mert nem lehet tudni, hogy ezeket valaki val\u00f3ban haszn\u00e1lja-e. Hasznosabb, ha a koll\u00e9g\u00e1k rendszeresen r\u00f6vid, c\u00e9lzott anyagokat k\u00e9sz\u00edtenek. Az oper\u00e1torok m\u00e9rj\u00e9k fel, hogy a felhaszn\u00e1l\u00f3 mag\u00e1t\u00f3l is meg tudn\u00e1-e oldani a probl\u00e9m\u00e1t. Ha igen, akkor a bejelent\u00e9s alapj\u00e1n hozzanak l\u00e9tre egy tud\u00e1st\u00e1relemet, ami seg\u00edthet m\u00e1soknak is a j\u00f6v\u0151ben.<\/p>\n

Nincs id\u0151 azonnal elk\u00e9sz\u00edteni egy tud\u00e1st\u00e1relemet? Jel\u00f6ld meg a bejelent\u00e9st, \u00e9s \u00fctemezd be az elem elk\u00e9sz\u00edt\u00e9s\u00e9t. A megold\u00e1sok nem kell, hogy els\u0151re t\u00f6k\u00e9letesek legyenek; k\u00e9s\u0151bb m\u00e9g mindig jav\u00edthat\u00f3k.<\/p>\n

2. K\u00e9sz\u00edts \u00faj tud\u00e1st\u00e1relemeket<\/h3>\n

Ha m\u00e1r megjel\u00f6lt\u00e9l t\u00f6bb bejelent\u00e9st, k\u00e9sz\u00edts bel\u0151l\u00fck tud\u00e1st\u00e1relemeket. Prioriz\u00e1ld a bejelent\u00e9seket aszerint, hogy mennyire fontosak vagy mennyi id\u0151t vesz ig\u00e9nybe a megold\u00e1suk. Gondoskodj arr\u00f3l, hogy a csapatodnak legyen el\u00e9g ideje ezekre f\u00f3kusz\u00e1lni, \u00e9s motiv\u00e1ld \u0151ket az akt\u00edv tud\u00e1smenedzsmentre.<\/p>\n

3. \u00c1ll\u00edts be param\u00e9tereket<\/h3>\n

Ha m\u00e1r elegend\u0151 tud\u00e1st\u00e1relemet hoztatok l\u00e9tre, ideje tov\u00e1bbl\u00e9pni: minden egyes bejelent\u00e9shez legyen kapcsolhat\u00f3 tud\u00e1st\u00e1relem. Lehet, hogy sosem \u00e9ritek el a 100%-ot, de id\u0151vel a sz\u00e1zal\u00e9kos ar\u00e1ny n\u00f6vekedni fog, ahogy a csapat egyre jobban tudja \u00fcgyf\u00e9lbar\u00e1t form\u00e1ban megfogalmazni a megold\u00e1sokat.<\/p>\n

Tudtad, hogy a tud\u00e1sk\u00f6zpont\u00fa szolg\u00e1ltat\u00e1s k\u00f6lts\u00e9gmegtakar\u00edt\u00e1ssal is j\u00e1rhat? Colin Bassant blogj\u00e1b\u00f3l<\/a> megtudhatod, hogyan!<\/p>\n

4. Oszd meg a tud\u00e1st az \u00fcgyfelekkel<\/h3>\n

Ha egy bejelent\u00e9st az \u00fcgyf\u00e9l maga is meg tudna oldani, \u00e9s van hozz\u00e1 egy tud\u00e1st\u00e1relem, k\u00fcldd el neki! Az elej\u00e9n el kell magyar\u00e1znod, mi\u00e9rt nem telefonon oldj\u00e1tok meg a probl\u00e9m\u00e1t, de id\u0151vel a legt\u00f6bben \u00f6r\u00fclni fognak az \u00f6n\u00e1ll\u00f3s\u00e1gnak. Mutasd be az \u00f6nkiszolg\u00e1l\u00e1s lehet\u0151s\u00e9geit a c\u00e9gedben. Ebben seg\u00edthet az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l n\u00e9pszer\u0171s\u00edt\u00e9s\u00e9r\u0151l sz\u00f3l\u00f3 blogunk<\/a>.<\/p>\n

5. Rendszeresen vizsg\u00e1ld fel\u00fcl a tud\u00e1st\u00e1rat<\/h3>\n

N\u00e9zd \u00e1t rendszeresen a tud\u00e1st\u00e1rat. K\u00f6nny\u0171 elfelejteni ezt a sok napi teend\u0151 mellett, de elengedhetetlen egy hat\u00e9kony tud\u00e1st\u00e1r kialak\u00edt\u00e1s\u00e1hoz. Vizsg\u00e1ld meg, mely tud\u00e1st\u00e1relemeket \u00edt\u00e9lt\u00e9k hasznosnak, melyeket nem, \u00e9s jav\u00edtsd \u0151ket ennek megfelel\u0151en.<\/p>\n

Negat\u00edv visszajelz\u00e9st kapt\u00e1l? Jav\u00edtsd a tud\u00e1st\u00e1rat ezek alapj\u00e1n!<\/a><\/p>\n

Fedezd fel tov\u00e1bbi tud\u00e1smenedzsmenttel kapcsolatos blogjainkat, \u00e9s tudd meg, hogyan jav\u00edthatod folyamatosan a szolg\u00e1ltat\u00e1saidat!<\/p>\n","protected":false},"excerpt":{"rendered":"

Ha szeretn\u00e9d jav\u00edtani a szolg\u00e1ltat\u00e1saidat, az mindig j\u00f3 d\u00f6nt\u00e9s. Egy j\u00f3l fel\u00e9p\u00edtett \u00e9s k\u00f6nnyen el\u00e9rhet\u0151 tud\u00e1st\u00e1r vagy egy GYIK oldal sokat seg\u00edthet ebben. Az \u00fcgyfelek \u00edgy gyorsan megtal\u00e1lhatj\u00e1k a v\u00e1laszokat. De hogyan csin\u00e1ld mindezt, amikor m\u00e1r a napi feladatok is sok energi\u00e1t vesznek el? Sok c\u00e9g nem haszn\u00e1lja ki el\u00e9gg\u00e9 a tud\u00e1st\u00e1r\u00e1ban rejl\u0151 lehet\u0151s\u00e9geket. Itt<\/p>\n","protected":false},"author":379,"featured_media":17755,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17752","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nAz els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Fedezd fel, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1st\u00e1rat, \u00e9s tartsd naprak\u00e9szen, hogy jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s cs\u00f6kkentsd a terhel\u00e9st.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz\" \/>\n<meta property=\"og:description\" content=\"Fedezd fel, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1st\u00e1rat, \u00e9s tartsd naprak\u00e9szen, hogy jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s cs\u00f6kkentsd a terhel\u00e9st.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-10-10T10:15:34+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-10T11:43:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"360\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz\",\"datePublished\":\"2018-10-10T10:15:34+00:00\",\"dateModified\":\"2024-09-10T11:43:14+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/\"},\"wordCount\":713,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg\",\"articleSection\":[\"ITSM\",\"Tud\u00e1smenedzsment\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/\",\"name\":\"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg\",\"datePublished\":\"2018-10-10T10:15:34+00:00\",\"dateModified\":\"2024-09-10T11:43:14+00:00\",\"description\":\"Fedezd fel, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1st\u00e1rat, \u00e9s tartsd naprak\u00e9szen, hogy jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s cs\u00f6kkentsd a terhel\u00e9st.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg\",\"width\":764,\"height\":360},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.com\/hu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"name\":\"TOPdesk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\",\"name\":\"Camille\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"caption\":\"Camille\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz | TOPdesk Blog","description":"Fedezd fel, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1st\u00e1rat, \u00e9s tartsd naprak\u00e9szen, hogy jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s cs\u00f6kkentsd a terhel\u00e9st.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/","og_locale":"en_US","og_type":"article","og_title":"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz","og_description":"Fedezd fel, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1st\u00e1rat, \u00e9s tartsd naprak\u00e9szen, hogy jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s cs\u00f6kkentsd a terhel\u00e9st.","og_url":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/","og_site_name":"T3 TOPdesk - HU","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2018-10-10T10:15:34+00:00","article_modified_time":"2024-09-10T11:43:14+00:00","og_image":[{"width":764,"height":360,"url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg","type":"image\/jpeg"}],"author":"Camille","twitter_card":"summary_large_image","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Camille","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/"},"author":{"name":"Camille","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160"},"headline":"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz","datePublished":"2018-10-10T10:15:34+00:00","dateModified":"2024-09-10T11:43:14+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/"},"wordCount":713,"publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg","articleSection":["ITSM","Tud\u00e1smenedzsment"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/","url":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/","name":"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz | TOPdesk Blog","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg","datePublished":"2018-10-10T10:15:34+00:00","dateModified":"2024-09-10T11:43:14+00:00","description":"Fedezd fel, hogyan \u00e9p\u00edthetsz hat\u00e9kony tud\u00e1st\u00e1rat, \u00e9s tartsd naprak\u00e9szen, hogy jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s cs\u00f6kkentsd a terhel\u00e9st.","breadcrumb":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#primaryimage","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/blog_header_shift_left_01-1-2.jpg","width":764,"height":360},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.com\/hu\/blog\/az-elso-5-lepes-a-tudasmenedzsment-hatekony-alkalmazasahoz\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.com\/hu\/"},{"@type":"ListItem","position":2,"name":"Az els\u0151 5 l\u00e9p\u00e9s a tud\u00e1smenedzsment hat\u00e9kony alkalmaz\u00e1s\u00e1hoz"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.com\/hu\/#website","url":"https:\/\/www.topdesk.com\/hu\/","name":"TOPdesk","description":"","publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.com\/hu\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.com\/hu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160","name":"Camille","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","caption":"Camille"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/17752","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/users\/379"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/comments?post=17752"}],"version-history":[{"count":7,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/17752\/revisions"}],"predecessor-version":[{"id":23862,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/17752\/revisions\/23862"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media\/17755"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media?parent=17752"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}