{"id":17989,"date":"2017-11-15T06:36:20","date_gmt":"2017-11-15T05:36:20","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=17989"},"modified":"2024-09-11T15:29:44","modified_gmt":"2024-09-11T13:29:44","slug":"a-shift-left-elonyei","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/a-shift-left-elonyei\/","title":{"rendered":"Fedezze fel a Shift Left el\u0151nyeit"},"content":{"rendered":"<p>Lehets\u00e9ges az, hogy egy profi support munkat\u00e1rs minden probl\u00e9m\u00e1t egyform\u00e1n meg tudjon oldani an\u00e9lk\u00fcl, hogy minden alkalommal \u00fajra meg kellene keresnie a v\u00e1laszt? \u00c9s hogy az \u00fcgyfeleid is el\u00e9gedettebbek legyenek? Blogunkban h\u00e1rom l\u00e9p\u00e9sben mutatjuk be, hogyan illeszkedik a shift left a c\u00e9ged szervezet\u00e9be, \u00e9s hogyan teheti ez a gyakorlat jobb\u00e1 a szolg\u00e1ltat\u00e1saidat.<\/p>\n<p>Biztosan el\u0151fordult m\u00e1r veled is, hogy egy helpdesk munkat\u00e1rs a vonal m\u00e1sik v\u00e9g\u00e9n nem tudott azonnal v\u00e1laszt adni a k\u00e9rd\u00e9sedre, \u00e9s egy szak\u00e9rt\u0151t\u0151l kellett seg\u00edts\u00e9get k\u00e9rnie. Ez sokkal hat\u00e9konyabb is lehet a shift left seg\u00edts\u00e9g\u00e9vel.<\/p>\n<p><strong>Mire van sz\u00fcks\u00e9ged ehhez a gyakorlathoz?<\/strong><\/p>\n<ul>\n<li>Support munkat\u00e1rsakra<\/li>\n<li>Tud\u00e1st\u00e1rra<\/li>\n<\/ul>\n<p>A tud\u00e1smenedzsment folyamat\u00e1t a support munkat\u00e1rsaknak egy\u00fctt kell elkezdeni\u00fck, \u00fagy, hogy a tud\u00e1st\u00e1rhoz folyamatosan hozz\u00e1adnak \u00faj tud\u00e1selemeket. \u00cdgy egy olyan tud\u00e1sb\u00e1zist hoznak l\u00e9tre, amely seg\u00edti a technikai t\u00e1mogat\u00e1st ny\u00fajt\u00f3 munkat\u00e1rsakat \u00e9s a probl\u00e9m\u00e1k dokument\u00e1l\u00e1s\u00e1t.<\/p>\n<p><strong>Alkalmazd a shift leftet mind\u00f6ssze h\u00e1rom l\u00e9p\u00e9sben<\/strong><\/p>\n<p>Ez a tud\u00e1s feloszt\u00e1s\u00e1val kezd\u0151dik. A Knowledge Centered Service (KCS\u00ae) egy olyan m\u00f3dszer, amely lehet\u0151v\u00e9 teszi a tud\u00e1s megoszt\u00e1s\u00e1t.<\/p>\n<ol>\n<li>Amikor egy \u00fcgyf\u00e9l telefon\u00e1l, a support munkat\u00e1rs megkeresi, van-e a probl\u00e9m\u00e1ra megold\u00e1s a tud\u00e1st\u00e1rban. Ha nincs, akkor a koll\u00e9ga \u00faj tartalomk\u00e9nt hozz\u00e1adja a tud\u00e1selemet.<\/li>\n<li>Ha van v\u00e1lasz, de nem teljes, vagy helytelen, egy support munkat\u00e1rs kieg\u00e9sz\u00edti vagy kijav\u00edtja azt.<\/li>\n<li>A support munkat\u00e1rsak a tapasztalt koll\u00e9g\u00e1ik \u00e9s szakemberek seg\u00edts\u00e9g\u00e9vel folyamatosan \u00faj elemekkel b\u0151v\u00edtik a tud\u00e1st\u00e1rat.<\/li>\n<\/ol>\n<img decoding=\"async\" src=\"https:\/\/blog2.topdesk.com\/hubfs\/United_Kingdom\/Webinar%20Stuff\/shift%20left-1.jpg\" alt=\"Shift Left\" \/>\n<p><strong>A shift left el\u0151nyei<\/strong><\/p>\n<p>Ha k\u00f6veted ezt a h\u00e1rom l\u00e9p\u00e9st, \u00e1tfog\u00f3 megold\u00e1sok \u00e1llnak majd rendelkez\u00e9sedre. De mi az el\u0151nye mindennek? El\u0151sz\u00f6r is, a be\u00e9rkez\u0151 hibajegyeket gyorsabban z\u00e1rj\u00e1k le, \u00e9s kevesebb bejelent\u00e9s ker\u00fcl a m\u00e1sodszintre. Ennek eredm\u00e9nyek\u00e9ppen a support k\u00f6lts\u00e9ge kevesebb, a szolg\u00e1ltat\u00e1s sz\u00ednvonala pedig magasabb lesz. Mi\u00e9rt? Mert az \u00fcgyfelek egys\u00e9ges v\u00e1laszokat, valamint gyorsabb \u00e9s professzion\u00e1lisabb seg\u00edts\u00e9get kapnak. V\u00e9g\u00fcl pedig a support munkat\u00e1rsak f\u00fcggetlenebbek \u00e9s magabiztosabbak lesznek a min\u0151s\u00e9gi tud\u00e1snak k\u00f6sz\u00f6nhet\u0151en. V\u00e9gs\u0151 soron, a fent eml\u00edtett el\u0151ny\u00f6k 20-40 sz\u00e1zal\u00e9kkal n\u00f6velik az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t.<\/p>\n<p>Az, hogy felhaszn\u00e1l\u00f3id egyed\u00fcl is meg tudj\u00e1k oldani a probl\u00e9m\u00e1kat, sok el\u0151nnyel j\u00e1r, de ne ez legyen a v\u00e9g\u00e1llom\u00e1s. Add meg nekik a lehet\u0151s\u00e9get, hogy gyorsan felvehess\u00e9k a kapcsolatot a servicedeskkel, ha nem tudj\u00e1k megoldani probl\u00e9m\u00e1ikat.<\/p>\n<p>Szeretn\u00e9d l\u00e1tni a l\u00e9p\u00e9seket \u00e9s a shift left el\u0151nyeit infografik\u00e1n? T\u00f6ltsd le, nyomtasd ki, \u00e9s mutasd meg \u00fcgyf\u00e9lszolg\u00e1latos munkat\u00e1rsaidnak is!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lehets\u00e9ges az, hogy egy profi support munkat\u00e1rs minden probl\u00e9m\u00e1t egyform\u00e1n meg tudjon oldani an\u00e9lk\u00fcl, hogy minden alkalommal \u00fajra meg kellene keresnie a v\u00e1laszt? \u00c9s hogy az \u00fcgyfeleid is el\u00e9gedettebbek legyenek? Blogunkban h\u00e1rom l\u00e9p\u00e9sben mutatjuk be, hogyan illeszkedik a shift left a c\u00e9ged szervezet\u00e9be, \u00e9s hogyan teheti ez a gyakorlat jobb\u00e1 a szolg\u00e1ltat\u00e1saidat. Biztosan el\u0151fordult m\u00e1r<\/p>\n","protected":false},"author":379,"featured_media":17992,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-17989","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Fedezze fel a Shift Left el\u0151nyeit | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tudd meg, hogyan teheted hat\u00e9konyabb\u00e1 \u00fcgyf\u00e9lszolg\u00e1latod a shift left seg\u00edts\u00e9g\u00e9vel h\u00e1rom egyszer\u0171 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