{"id":18028,"date":"2017-09-13T07:09:48","date_gmt":"2017-09-13T05:09:48","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18028"},"modified":"2024-09-10T11:46:59","modified_gmt":"2024-09-10T09:46:59","slug":"10-otlet-az-informatikai-ugyfelszolgalat-beszamoloinak-jobba-tetelehez","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/10-otlet-az-informatikai-ugyfelszolgalat-beszamoloinak-jobba-tetelehez\/","title":{"rendered":"10 \u00f6tlet az informatikai \u00fcgyf\u00e9lszolg\u00e1lat besz\u00e1mol\u00f3inak jobb\u00e1 t\u00e9tel\u00e9hez"},"content":{"rendered":"

Mindig t\u00f6bbet szeretn\u00e9nk tudni arr\u00f3l, mit gondolnak r\u00f3lunk az \u00fcgyfeleink. Gyakran viszont halogatjuk az \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g felm\u00e9r\u00e9s\u00e9t, mert t\u00fal sokat vit\u00e1zunk a visszajelz\u00e9s m\u00f3dj\u00e1r\u00f3l. Mire megsz\u00fcletik az elfogadhat\u00f3 m\u00f3dszer, m\u00e1r el is veszik az eredeti k\u00edv\u00e1ncsis\u00e1g.<\/p>\n

A TOPdesk csapat\u00e1val \u00fagy d\u00f6nt\u00f6tt\u00fcnk, megsp\u00f3rolunk neked n\u00e9mi id\u0151t \u00e9s energi\u00e1t. \u00d6sszegy\u0171lt\u00fcnk, \u00e9s \u00f6ssze\u00edrtuk a 10 kedvenc m\u00f3dszer\u00fcnket, amivel visszajelz\u00e9st k\u00e9rhetsz az \u00fcgyfelekt\u0151l. Rem\u00e9lj\u00fck, hasznosnak tal\u00e1lod, \u00e9s \u00f6tleteket ad ahhoz, hogyan tudhatn\u00e1l meg t\u00f6bbet arr\u00f3l, mennyire el\u00e9gedettek az \u00fcgyfeleid a szolg\u00e1ltat\u00e1saiddal.<\/p>\n

1. K\u00e9rd\u0151\u00edvek k\u00fcld\u00e9se<\/h2>\n

Ez az egyik legr\u00e9gebbi m\u00f3dszer: k\u00e9sz\u00edts egy egyszer\u0171 k\u00e9rd\u0151\u00edvet, \u00e9s tedd k\u00f6zz\u00e9 egy webes \u0171rlapon. Ezt e-mailben elk\u00fcldheted a v\u00e1llalat minden dolgoz\u00f3j\u00e1nak, vagy csak n\u00e9h\u00e1ny kiv\u00e1lasztott \u00fcgyf\u00e9lnek. A k\u00fcl\u00f6nb\u00f6z\u0151 k\u00e9rd\u0151\u00edvk\u00e9sz\u00edt\u0151 eszk\u00f6z\u00f6k, p\u00e9ld\u00e1ul a SurveyMonkey<\/a> vagy a TOPdesk be\u00e9p\u00edtett k\u00e9rd\u0151\u00edvk\u00e9sz\u00edt\u0151je seg\u00edts\u00e9g\u00e9vel t\u00e9nyleg gyerekj\u00e1t\u00e9k az eg\u00e9sz.<\/p>\n

A k\u00e9rd\u0151\u00edvek \u00f6ssze\u00e1ll\u00edt\u00e1sakor fontos, hogy a kit\u00f6lt\u00e9s gyors \u00e9s egyszer\u0171 legyen. Ha az \u00fcgyfeleknek 3-4 percn\u00e9l tov\u00e1bb tart, val\u00f3sz\u00edn\u0171leg abbahagyj\u00e1k. Ugyanez igaz a v\u00e1laszok hossz\u00e1ra is: az \u00fcgyfeleknek ne kelljen sokat gondolkodniuk vagy ut\u00e1nan\u00e9zni\u00fck. P\u00e9ld\u00e1ul ne k\u00e9rdezd azt, hogy \u201eMikor k\u00e9rt\u00e9l utolj\u00e1ra seg\u00edts\u00e9get az informatik\u00e1t\u00f3l?\u201d, mert erre csak a be\u00e9rkez\u0151 levelekben lesz v\u00e1lasz. Jobb k\u00e9rd\u00e9s: \u201eMilyennek \u00e9rt\u00e9keln\u00e9d az utols\u00f3 alkalmat, amikor seg\u00edts\u00e9get k\u00e9rt\u00e9l az informatik\u00e1t\u00f3l?\u201d<\/p>\n

2. Id\u0151z\u00edtett k\u00e9rd\u0151\u00edvek<\/h2>\n

Ha valakit a frissen szerzett \u00e9lm\u00e9ny\u00e9r\u0151l k\u00e9rdezel, biztosan hasznos v\u00e1laszt kapsz. K\u00e9sz\u00edts egy r\u00f6vid k\u00e9rd\u0151\u00edvet, \u00e9s k\u00fcldd ki az \u00fcgyfeleknek a megold\u00e1st tartalmaz\u00f3 e-maillel egy\u00fctt, hogy kit\u00f6lts\u00e9k. Lehet az is, hogy a rendszer a megold\u00e1st k\u00f6vet\u0151 e-mail ut\u00e1n k\u00fcld egy m\u00e1sik e-mailt, amelyben az \u00fcgyf\u00e9l kit\u00f6lt egy k\u00e9rd\u0151\u00edvet. Ez gyakran szem\u00e9lyesebb hat\u00e1st kelt.<\/p>\n

3. Be\u00e1gyazott eszk\u00f6z\u00f6k v\u00e9lem\u00e9ny\u00edr\u00e1shoz<\/h2>\n

Hasonl\u00f3 az id\u0151z\u00edtett k\u00e9rd\u0151\u00edvekhez, de itt nem egy eg\u00e9sz k\u00e9rd\u0151\u00edvet k\u00fcldesz ki a hibajegy lez\u00e1r\u00e1sa ut\u00e1n, hanem egy egyszer\u0171 v\u00e9lem\u00e9nyk\u00e9r\u0151 eszk\u00f6zt haszn\u00e1lsz, p\u00e9ld\u00e1ul a Rant and Rave-et, ahol az \u00fcgyfelek gyorsan \u00e9rt\u00e9kelhetik az informatikai oszt\u00e1llyal szerzett tapasztalataikat.<\/p>\n

4. T\u00f6rzsv\u00e1s\u00e1rl\u00f3i programok<\/h2>\n

Ez a m\u00f3dszer arra f\u00f3kusz\u00e1l, hogy az intenz\u00edven haszn\u00e1l\u00f3 \u00fcgyfelek v\u00e9lem\u00e9ny\u00e9t k\u00e9rje ki. K\u00e9rdezd meg \u0151ket hetente vagy havonta: \u201eMi\u00e9rt k\u00e9rsz ilyen gyakran seg\u00edts\u00e9get az informatik\u00e1t\u00f3l?\u201d<\/p>\n

5. Workshopok vagy \u201ecsoportfoglalkoz\u00e1sok\u201d<\/h2>\n

A szem\u00e9lyes tal\u00e1lkoz\u00f3k gyakran a legjobb m\u00f3djai az \u0151szinte visszajelz\u00e9seknek. Workshopokkal, tan\u00e1csad\u00f3 megbesz\u00e9l\u00e9sekkel nagyszer\u0171 lehet\u0151s\u00e9get teremthetsz az \u00fcgyfelek elk\u00f6telez\u0151d\u00e9s\u00e9re \u00e9s a tanul\u00e1sra. A l\u00e9nyeg: figyelj oda, amit mondanak.<\/p>\n

6. Hangulatelemz\u00e9s<\/h2>\n

A hangulatelemz\u00e9s sor\u00e1n a besz\u00e9lget\u00e9sekb\u0151l \u00e9s azok kulcsszavaib\u00f3l kiemelt sz\u00f6vegeket elemzed. Egy ingyenes sz\u00f6vegfelh\u0151-eszk\u00f6z seg\u00edts\u00e9g\u00e9vel p\u00e9ld\u00e1ul vizu\u00e1lisan l\u00e1thatod, mit mondanak az \u00fcgyfelek.<\/p>\n

7. Udvariass\u00e1gi h\u00edv\u00e1sok<\/h2>\n

Hetente egyszer, p\u00e9ntekenk\u00e9nt n\u00e9zd \u00e1t a heti hibajegyeket, \u00e9s keresd meg azokat, amelyek nehezebbek voltak. H\u00edvj fel p\u00e1r \u00fcgyfelet, \u00e9s k\u00e9rdezd meg, mit tehetett volna az informatika a gyorsabb megold\u00e1s \u00e9rdek\u00e9ben.<\/p>\n

8. V\u00e9lem\u00e9nyk\u00fcld\u00e9sre szolg\u00e1l\u00f3 e-mail-c\u00edm megad\u00e1sa<\/h2>\n

Egyszer\u0171 \u00e9s hat\u00e9kony: hozz l\u00e9tre egy e-mail c\u00edmet (pl. Visszajelzes.IT@email.hu), ahol az \u00fcgyfelek megoszthatj\u00e1k a v\u00e9lem\u00e9ny\u00fcket.<\/p>\n

9. Feladatok felcser\u00e9l\u00e9se<\/h2>\n

L\u00e9pj ki a komfortz\u00f3n\u00e1db\u00f3l! Menj oda a koll\u00e9g\u00e1khoz, \u00e9s k\u00e9rdezd meg, hogyan l\u00e1tj\u00e1k az informatik\u00e1t a felhaszn\u00e1l\u00f3k oldal\u00e1r\u00f3l.<\/p>\n

10. K\u00e9rdezz, k\u00e9rdezz, k\u00e9rdezz<\/h2>\n

Egyszer\u0171en l\u00e9pj ki az irod\u00e1b\u00f3l, \u00e9s besz\u00e9lgess az emberekkel. K\u00e9rdezd meg, mit gondolnak az informatik\u00e1r\u00f3l, mit szeretn\u00e9nek jobban meg\u00e9rteni.<\/p>\n

Szeretn\u00e9l t\u00f6bbet megtudni arr\u00f3l, hogyan teheted hat\u00e9konyabb\u00e1 az \u00fcgyf\u00e9lszolg\u00e1latodat? T\u00f6ltsd le ingyenes \u00dcgyf\u00e9lk\u00f6zpont\u00fas\u00e1g a gyakorlatban<\/a> c\u00edm\u0171 e-bookunkat!<\/p>\n","protected":false},"excerpt":{"rendered":"

Mindig t\u00f6bbet szeretn\u00e9nk tudni arr\u00f3l, mit gondolnak r\u00f3lunk az \u00fcgyfeleink. Gyakran viszont halogatjuk az \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9g felm\u00e9r\u00e9s\u00e9t, mert t\u00fal sokat vit\u00e1zunk a visszajelz\u00e9s m\u00f3dj\u00e1r\u00f3l. Mire megsz\u00fcletik az elfogadhat\u00f3 m\u00f3dszer, m\u00e1r el is veszik az eredeti k\u00edv\u00e1ncsis\u00e1g. A TOPdesk csapat\u00e1val \u00fagy d\u00f6nt\u00f6tt\u00fcnk, megsp\u00f3rolunk neked n\u00e9mi id\u0151t \u00e9s energi\u00e1t. \u00d6sszegy\u0171lt\u00fcnk, \u00e9s \u00f6ssze\u00edrtuk a 10 kedvenc m\u00f3dszer\u00fcnket, amivel visszajelz\u00e9st<\/p>\n","protected":false},"author":379,"featured_media":18031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18028","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n10 \u00f6tlet az informatikai \u00fcgyf\u00e9lszolg\u00e1lat besz\u00e1mol\u00f3inak jobb\u00e1 t\u00e9tel\u00e9hez<\/title>\n<meta name=\"description\" content=\"Ismerd meg a 10 legjobb m\u00f3dszert, amivel visszajelz\u00e9st k\u00e9rhetsz az \u00fcgyfeleidt\u0151l, \u00e9s jav\u00edthatod az \u00fcgyf\u00e9lkapcsolataidat!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/10-otlet-az-informatikai-ugyfelszolgalat-beszamoloinak-jobba-tetelehez\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 \u00f6tlet az informatikai \u00fcgyf\u00e9lszolg\u00e1lat besz\u00e1mol\u00f3inak jobb\u00e1 t\u00e9tel\u00e9hez\" \/>\n<meta property=\"og:description\" content=\"Ismerd meg a 10 legjobb m\u00f3dszert, amivel visszajelz\u00e9st k\u00e9rhetsz az \u00fcgyfeleidt\u0151l, \u00e9s jav\u00edthatod az \u00fcgyf\u00e9lkapcsolataidat!\" \/>\n<meta property=\"og:url\" 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