{"id":18112,"date":"2022-04-13T11:37:16","date_gmt":"2022-04-13T09:37:16","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18112"},"modified":"2024-12-19T11:23:01","modified_gmt":"2024-12-19T10:23:01","slug":"miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/","title":{"rendered":"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt"},"content":{"rendered":"

Egy \u00fajabb nap a service desken. A telefon \u00e1lland\u00f3an cs\u00f6r\u00f6g a t\u00fcrelmetlen \u00fcgyfelek miatt, az incidensek csak gy\u0171lnek, \u00e9s a postal\u00e1d\u00e1k zs\u00fafol\u00e1sig megteltek. M\u00e1r azt sem tudod, hol kezdj neki. Azt\u00e1n, amikor v\u00e9gre siker\u00fcl kicsit megnyugodnod, j\u00f6n egy koll\u00e9ga, aki azonnal seg\u00edts\u00e9get k\u00e9r egy jelsz\u00f3 vissza\u00e1ll\u00edt\u00e1s\u00e1hoz. Igen, most azonnal.<\/p>\n

\u00dagy t\u0171nik, az \u00fcgyfelek elv\u00e1r\u00e1sai egyre csak n\u00f6vekednek. Amikor a csapat eg\u00e9sz nap t\u0171zolt\u00e1ssal van elfoglalva, lehetetlennek t\u0171nik megfelelni ezeknek. A Microsoft Global State of Customer Service Report<\/a> szerint az \u00fcgyfelek 55%-a \u00e9vr\u0151l \u00e9vre magasabb szint\u0171 \u00fcgyf\u00e9lszolg\u00e1latot v\u00e1r el, a 18 \u00e9s 34 \u00e9v k\u00f6z\u00f6ttiek 70%-a pedig folyamatosan n\u00f6vekv\u0151 elv\u00e1r\u00e1sokr\u00f3l sz\u00e1mol be. B\u00e1r a support vezet\u0151k 73%-a szerint az \u00fcgyfelek elv\u00e1r\u00e1sai egyre n\u0151nek<\/a>, csak 42%-uk biztos benne, hogy k\u00e9pesek megfelelni ezeknek.<\/p>\n

De mi \u00e1ll az \u00fcgyfelek n\u00f6vekv\u0151 elv\u00e1r\u00e1sai m\u00f6g\u00f6tt? \u00c9s mit jelent ez neked \u00e9s a csapatodnak?<\/p>\n

Az informatika fogyaszt\u00f3i piacc\u00e1 form\u00e1l\u00f3d\u00e1sa<\/h3>\n

Az IT-r\u00e9szlegek sz\u00e1m\u00e1ra ez azt jelenti, hogy felismerik: a szolg\u00e1ltat\u00e1saikra vonatkoz\u00f3 szabv\u00e1nyok m\u00e1r nem az \u0151 kez\u00fckben vannak. A TechTarget szerint<\/a> “az \u00fcgyfelek elv\u00e1r\u00e1sait a legjobb technol\u00f3giai \u00e9lm\u00e9nyeik hat\u00e1rozz\u00e1k meg – \u00e9s ezeket az elv\u00e1r\u00e1sokat nem az informatikai r\u00e9szleg hat\u00e1rozza meg.”<\/p>\n

Ez hatalmas nyom\u00e1st jelent a service desk alkalmazottakra \u00e9s vezet\u0151ikre, hogy gyors \u00e9s z\u00f6kken\u0151mentes szolg\u00e1ltat\u00e1sokat ny\u00fajtsanak, amelyek megfelelnek a felhaszn\u00e1l\u00f3k \u00e1ltal szerzett \u00e9lm\u00e9nyeknek. A v\u00e9gfelhaszn\u00e1l\u00f3k ma m\u00e1r nemcsak azt v\u00e1rj\u00e1k el, hogy gyorsan, az \u00e1ltaluk prefer\u00e1lt csatorn\u00e1n kapjanak seg\u00edts\u00e9get, hanem azt is, hogy az IT-r\u00e9szlegek alkalmazz\u00e1k a leg\u00fajabb technol\u00f3giai trendeket, a mesters\u00e9ges intelligenci\u00e1t\u00f3l az IoT-ig \u00e9s a mobilig.<\/p>\n

Ha a munka neh\u00e9zz\u00e9 v\u00e1lik, v\u00e1lts okosabb megold\u00e1sra<\/h3>\n

Az IT-r\u00e9szlegeknek \u00faj, intelligensebb munkam\u00f3dszert kell tal\u00e1lniuk, hogy l\u00e9p\u00e9st tartsanak ezekkel az elv\u00e1r\u00e1sokkal. De ha \u00e1lland\u00f3an csak reag\u00e1lunk a helyzetekre, az els\u0151 l\u00e9p\u00e9s megtal\u00e1l\u00e1sa neh\u00e9z lehet.<\/p>\n

A mi javaslatunk? Gondolkodj nagyban, kezdj kicsiben. Csapatod munkam\u00f3dszer\u00e9nek \u00e1talak\u00edt\u00e1sa a n\u00f6vekv\u0151 elv\u00e1r\u00e1soknak val\u00f3 megfelel\u00e9s \u00e9rdek\u00e9ben nem megy egyik napr\u00f3l a m\u00e1sikra. De vannak olyan apr\u00f3 v\u00e1ltoztat\u00e1sok, amiket m\u00e1r h\u00e9tf\u0151 reggel elv\u00e9gezhetsz, hogy hat\u00e9konyabb\u00e1 tedd a saj\u00e1t munk\u00e1dat, \u00e9s jobban kihaszn\u00e1ld az id\u0151det.<\/p>\n","protected":false},"excerpt":{"rendered":"

Egy \u00fajabb nap a service desken. A telefon \u00e1lland\u00f3an cs\u00f6r\u00f6g a t\u00fcrelmetlen \u00fcgyfelek miatt, az incidensek csak gy\u0171lnek, \u00e9s a postal\u00e1d\u00e1k zs\u00fafol\u00e1sig megteltek. M\u00e1r azt sem tudod, hol kezdj neki. Azt\u00e1n, amikor v\u00e9gre siker\u00fcl kicsit megnyugodnod, j\u00f6n egy koll\u00e9ga, aki azonnal seg\u00edts\u00e9get k\u00e9r egy jelsz\u00f3 vissza\u00e1ll\u00edt\u00e1s\u00e1hoz. Igen, most azonnal. \u00dagy t\u0171nik, az \u00fcgyfelek elv\u00e1r\u00e1sai egyre<\/p>\n","protected":false},"author":379,"featured_media":18115,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18112","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Az \u00fcgyfelek elv\u00e1r\u00e1sai egyre magasabbak. Fedezd fel, hogyan teheted hat\u00e9konyabb\u00e1 az IT-service desket apr\u00f3 v\u00e1ltoztat\u00e1sokkal!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt\" \/>\n<meta property=\"og:description\" content=\"Az \u00fcgyfelek elv\u00e1r\u00e1sai egyre magasabbak. Fedezd fel, hogyan teheted hat\u00e9konyabb\u00e1 az IT-service desket apr\u00f3 v\u00e1ltoztat\u00e1sokkal!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-04-13T09:37:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-19T10:23:01+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1528\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt\",\"datePublished\":\"2022-04-13T09:37:16+00:00\",\"dateModified\":\"2024-12-19T10:23:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/\"},\"wordCount\":468,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png\",\"articleSection\":[\"Munkav\u00e1llal\u00f3i \u00e9lm\u00e9ny\",\"\u00dcgyf\u00e9l visszajelz\u00e9sek\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/\",\"name\":\"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt | TOPdesk Blog\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png\",\"datePublished\":\"2022-04-13T09:37:16+00:00\",\"dateModified\":\"2024-12-19T10:23:01+00:00\",\"description\":\"Az \u00fcgyfelek elv\u00e1r\u00e1sai egyre magasabbak. Fedezd fel, hogyan teheted hat\u00e9konyabb\u00e1 az IT-service desket apr\u00f3 v\u00e1ltoztat\u00e1sokkal!\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png\",\"width\":1528,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.com\/hu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"name\":\"TOPdesk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\",\"name\":\"Camille\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g\",\"caption\":\"Camille\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt | TOPdesk Blog","description":"Az \u00fcgyfelek elv\u00e1r\u00e1sai egyre magasabbak. Fedezd fel, hogyan teheted hat\u00e9konyabb\u00e1 az IT-service desket apr\u00f3 v\u00e1ltoztat\u00e1sokkal!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/","og_locale":"en_US","og_type":"article","og_title":"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt","og_description":"Az \u00fcgyfelek elv\u00e1r\u00e1sai egyre magasabbak. Fedezd fel, hogyan teheted hat\u00e9konyabb\u00e1 az IT-service desket apr\u00f3 v\u00e1ltoztat\u00e1sokkal!","og_url":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/","og_site_name":"T3 TOPdesk - HU","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2022-04-13T09:37:16+00:00","article_modified_time":"2024-12-19T10:23:01+00:00","og_image":[{"width":1528,"height":720,"url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png","type":"image\/png"}],"author":"Camille","twitter_card":"summary_large_image","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Camille","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/"},"author":{"name":"Camille","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160"},"headline":"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt","datePublished":"2022-04-13T09:37:16+00:00","dateModified":"2024-12-19T10:23:01+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/"},"wordCount":468,"publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png","articleSection":["Munkav\u00e1llal\u00f3i \u00e9lm\u00e9ny","\u00dcgyf\u00e9l visszajelz\u00e9sek"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/","url":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/","name":"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt | TOPdesk Blog","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png","datePublished":"2022-04-13T09:37:16+00:00","dateModified":"2024-12-19T10:23:01+00:00","description":"Az \u00fcgyfelek elv\u00e1r\u00e1sai egyre magasabbak. Fedezd fel, hogyan teheted hat\u00e9konyabb\u00e1 az IT-service desket apr\u00f3 v\u00e1ltoztat\u00e1sokkal!","breadcrumb":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#primaryimage","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog-header_Soft_skills.png","width":1528,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.com\/hu\/blog\/miert-nonek-az-ugyfelek-igenyei-a-szolgaltatasok-irant\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.com\/hu\/"},{"@type":"ListItem","position":2,"name":"Mi\u00e9rt n\u0151nek az \u00fcgyfelek ig\u00e9nyei a szolg\u00e1ltat\u00e1sok ir\u00e1nt"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.com\/hu\/#website","url":"https:\/\/www.topdesk.com\/hu\/","name":"TOPdesk","description":"","publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.com\/hu\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.com\/hu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160","name":"Camille","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/536b583efa467323a58b4378dcc4db34502b8a97a3ce830f171429d920e09488?s=96&d=mm&r=g","caption":"Camille"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/18112","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/users\/379"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/comments?post=18112"}],"version-history":[{"count":5,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/18112\/revisions"}],"predecessor-version":[{"id":27387,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/18112\/revisions\/27387"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media\/18115"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media?parent=18112"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}