{"id":18232,"date":"2022-11-29T10:23:12","date_gmt":"2022-11-29T09:23:12","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18232"},"modified":"2024-09-10T11:12:25","modified_gmt":"2024-09-10T09:12:25","slug":"5-modszer-a-munkavallaloi-elmeny-javitasara-a-boldogabb-ugyfelek-erdekeben","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/5-modszer-a-munkavallaloi-elmeny-javitasara-a-boldogabb-ugyfelek-erdekeben\/","title":{"rendered":"5 informatikai feladat, amelyet automatiz\u00e1lnia kellene"},"content":{"rendered":"

Az automatiz\u00e1l\u00e1s az IT-r\u00e9szlegek egyik f\u0151 trendje. Ha j\u00f3l csin\u00e1lj\u00e1k, jav\u00edthatja az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt, t\u00f6bb mint 40%-kal cs\u00f6kkentheti az IT-hoz \u00e9rkez\u0151 bejelent\u00e9sek sz\u00e1m\u00e1t, \u00e9s cs\u00f6kkentheti a v\u00e9gfelhaszn\u00e1l\u00f3k \u00e1ll\u00e1sidej\u00e9t.<\/p>\n

J\u00f3l hangzik, igaz? De hogyan n\u00e9z ki az automatiz\u00e1l\u00e1s a gyakorlatban?<\/p>\n

\u00cdme 5 IT feladat, amit \u00e9rdemes lenne automatiz\u00e1lnod:<\/p>\n

1. Incidensek regisztr\u00e1l\u00e1sa<\/h2>\n

Az incidensek helyes regisztr\u00e1l\u00e1sa, kategoriz\u00e1l\u00e1sa, prioriz\u00e1l\u00e1sa \u00e9s hozz\u00e1rendel\u00e9se minden IT-r\u00e9szleg sz\u00e1m\u00e1ra l\u00e9tfontoss\u00e1g\u00fa, de rengeteg id\u0151t vesz ig\u00e9nybe.<\/p>\n

Szerencs\u00e9re a mesters\u00e9ges intelligencia (AI) seg\u00edthet. Az IT-r\u00e9szleg adatb\u00e1zis\u00e1ban l\u00e9v\u0151 tud\u00e1sb\u00f3l tanulva az AI leegyszer\u0171s\u00edti a regisztr\u00e1ci\u00f3s folyamatot, \u00e9s javaslatokat tesz a megfelel\u0151 kategoriz\u00e1l\u00e1sra vagy az alkalmazand\u00f3 SLA-kra.<\/p>\n

Az AI seg\u00edts\u00e9g\u00e9vel az informatikai szakemberek kevesebb hib\u00e1t k\u00f6vetnek el, \u00e9s t\u00f6bb idej\u00fck marad az \u00fcgyfelekre. Mivel az \u00faj IT alkalmazottaknak m\u00e1r nem kell megjegyezni\u00fck az incidenskateg\u00f3ri\u00e1kat, sokkal gyorsabban be tudnak kapcsol\u00f3dni a munk\u00e1ba.<\/p>\n

Tedd meg az els\u0151 l\u00e9p\u00e9st a gyorsabb incidensregisztr\u00e1ci\u00f3 fel\u00e9 a TOPdesk automatikus kit\u00f6lt\u00e9si funkci\u00f3j\u00e1val. Csak kezdj el g\u00e9pelni, \u00e9s hagyd, hogy a TOPdesk kit\u00f6ltse a t\u00f6bbit.<\/p>\n

2. Feladatok hozz\u00e1rendel\u00e9se<\/h2>\n

Az incidensek regisztr\u00e1ci\u00f3j\u00e1nak felgyors\u00edt\u00e1sa mellett az AI a feladatok kioszt\u00e1s\u00e1t is gyerekj\u00e1t\u00e9kk\u00e1 teszi.<\/p>\n

A kor\u00e1bbi incidensek \u00e9s k\u00e9r\u00e9sek alapj\u00e1n az AI felm\u00e9ri, hogy egy adott incidens vagy k\u00e9r\u00e9s megold\u00e1sa mennyi id\u0151t vesz ig\u00e9nybe. Ezut\u00e1n az informatikai szakemberek szak\u00e9rtelm\u00e9nek szintje \u00e9s el\u00e9rhet\u0151s\u00e9ge alapj\u00e1n ki tudja osztani a feladatokat.<\/p>\n

Ha p\u00e9ld\u00e1ul egy informatikai szakembernek hirtelen egy \u00f3r\u00e1val t\u00f6bb ideje van, az AI egy egy\u00f3r\u00e1s feladatot javasol.<\/p>\n

Fedezd fel a service desk automatiz\u00e1l\u00e1s el\u0151nyeit ebben a blogban.<\/a><\/p>\n

\u201eAz ism\u00e9tl\u0151d\u0151 feladatok automatiz\u00e1l\u00e1sa t\u00f6bb mint 40%-kal cs\u00f6kkentheti az \u00fcgyf\u00e9lszolg\u00e1lati bejelent\u00e9sek sz\u00e1m\u00e1t \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k \u00e1ll\u00e1sidej\u00e9t.\u201d<\/p><\/blockquote>\n

3. Az \u00fcgyf\u00e9lk\u00e9rd\u00e9sek megv\u00e1laszol\u00e1sa<\/h2>\n

“Hogyan jelentkezhetek be a v\u00e1llalati wifire?” “Hogyan adhatok hozz\u00e1 egy megosztott postafi\u00f3kot az emailemhez?” “Hogyan csatlakoztassam a laptopomat egy nyomtat\u00f3hoz?”<\/p>\n

Az IT-r\u00e9szlegednek biztosan nem ismeretlenek ezek a k\u00e9rd\u00e9sek. De nem lenne nagyszer\u0171, ha az \u00fcgyfelek maguk is megtal\u00e1ln\u00e1k a v\u00e1laszt ezekre?<\/p>\n

Egy chatbot seg\u00edts\u00e9g\u00e9vel megtehetik. Az AI nyelv\u00e9rt\u00e9si k\u00e9pess\u00e9g\u00e9t \u00e9s az IT-r\u00e9szleged tud\u00e1s\u00e1t felhaszn\u00e1lva a chatbot meg\u00e9rti az \u00fcgyf\u00e9l k\u00e9rd\u00e9s\u00e9t, \u00e9s megadja neki a v\u00e1laszt.<\/p>\n

\u00c9s ami a legjobb? A chatbotok nem korl\u00e1toz\u00f3dnak az irodai \u00f3r\u00e1kra \u2013 ez \u00e9letment\u0151 lehet az egyre n\u00f6vekv\u0151 \u00fcgyf\u00e9lelv\u00e1r\u00e1sok mellett.<\/p>\n

Ebben a blogban megtudhatod, mit tehetnek a chatbotok az IT \u00fcgyf\u00e9lszolg\u00e1latod\u00e9rt.<\/a><\/p>\n

4. Ism\u00e9tl\u0151d\u0151 feladatok<\/h2>\n

Az ism\u00e9tl\u0151d\u0151 feladatok minden IT-szakember \u00e9let\u00e9nek egyik bosszant\u00f3 t\u00e9nyez\u0151i. Rengeteg id\u0151t \u00e9s energi\u00e1t vesznek el, amit m\u00e1sra is ford\u00edthatn\u00e1nk. R\u00e1ad\u00e1sul k\u00f6lts\u00e9gesek is. Vegy\u00fck p\u00e9ld\u00e1ul a jelsz\u00f3-vissza\u00e1ll\u00edt\u00e1sokat<\/a>: A Forrester becsl\u00e9se szerint egy jelsz\u00f3-vissza\u00e1ll\u00edt\u00e1s \u00e1tlagos k\u00f6lts\u00e9ge 70 doll\u00e1r.<\/p>\n

Az ilyen ism\u00e9tl\u0151d\u0151 feladatok okozta fejf\u00e1j\u00e1sra az automatiz\u00e1l\u00e1s a v\u00e1lasz. Az ism\u00e9tl\u0151d\u0151 feladatok automatiz\u00e1l\u00e1sa t\u00f6bb mint 40%-kal cs\u00f6kkentheti az \u00fcgyf\u00e9lszolg\u00e1lati h\u00edv\u00e1sokat \u00e9s a v\u00e9gfelhaszn\u00e1l\u00f3k \u00e1ll\u00e1sidej\u00e9t \u2013 ami gyorsan jelent\u0151s k\u00f6lts\u00e9gmegtakar\u00edt\u00e1st eredm\u00e9nyez.<\/p>\n

5. Az alkalmazottak bel\u00e9ptet\u00e9se (\u00e9s kil\u00e9ptet\u00e9se)<\/h2>\n

Amikor egy \u00faj alkalmazott csatlakozik a szervezethez, az IT feladata, hogy biztos\u00edtsa, hogy rendelkezzenek a munk\u00e1juk elv\u00e9gz\u00e9s\u00e9hez sz\u00fcks\u00e9ges informatikai hardverrel, szoftverrel \u00e9s jogosults\u00e1gokkal.<\/p>\n

Amikor pedig az alkalmazottak t\u00e1voznak, az IT-nek korl\u00e1toznia kell a hozz\u00e1f\u00e9r\u00e9s\u00fcket, \u00e9s ki kell der\u00edtenie, hogy milyen eszk\u00f6z\u00f6ket haszn\u00e1ltak, \u00e9s hol vannak most.<\/p>\n

Ezeket a folyamatokat egy kis automatiz\u00e1l\u00e1ssal k\u00f6nnyen leegyszer\u0171s\u00edtheted. \u00cdgy az \u00fajonnan felvett munkat\u00e1rsak azonnal hozz\u00e1f\u00e9rnek az \u00f6sszes sz\u00fcks\u00e9ges rendszerhez, ami azt jelenti, hogy az els\u0151 napjukon val\u00f3 v\u00e1rakoz\u00e1s helyett m\u00e1ris elkezdhetik a munk\u00e1t.<\/p>\n

Hasonl\u00f3k\u00e9ppen, egy automatiz\u00e1lt kil\u00e9ptet\u00e9si folyamat gyorsan \u00e9s egyszer\u0171en megsz\u00fcnteti a fi\u00f3kokat \u00e9s a hozz\u00e1f\u00e9r\u00e9st, amikor az alkalmazottak t\u00e1voznak.<\/p>\n

Az alkalmazottak be- \u00e9s kil\u00e9ptet\u00e9se nem csak az IT feladata. A HR, a l\u00e9tes\u00edtm\u00e9nyek \u00e9s m\u00e1s szolg\u00e1ltat\u00e1si r\u00e9szlegek is \u00e9rintettek. A TOPdesk munkafolyamatai seg\u00edts\u00e9g\u00e9vel automatikus esem\u00e9nyl\u00e1ncot \u00e1ll\u00edthatsz be a be- \u00e9s kil\u00e9ptet\u00e9shez, \u00edgy minden r\u00e9szleg tudja, hogy mit \u00e9s mikor kell tennie.<\/p>\n","protected":false},"excerpt":{"rendered":"

Az automatiz\u00e1l\u00e1s az IT-r\u00e9szlegek egyik f\u0151 trendje. Ha j\u00f3l csin\u00e1lj\u00e1k, jav\u00edthatja az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt, t\u00f6bb mint 40%-kal cs\u00f6kkentheti az IT-hoz \u00e9rkez\u0151 bejelent\u00e9sek sz\u00e1m\u00e1t, \u00e9s cs\u00f6kkentheti a v\u00e9gfelhaszn\u00e1l\u00f3k \u00e1ll\u00e1sidej\u00e9t. J\u00f3l hangzik, igaz? De hogyan n\u00e9z ki az automatiz\u00e1l\u00e1s a gyakorlatban? \u00cdme 5 IT feladat, amit \u00e9rdemes lenne automatiz\u00e1lnod: 1. Incidensek regisztr\u00e1l\u00e1sa Az incidensek helyes regisztr\u00e1l\u00e1sa, kategoriz\u00e1l\u00e1sa, prioriz\u00e1l\u00e1sa<\/p>\n","protected":false},"author":379,"featured_media":18235,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18232","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n5 informatikai feladat, amelyet automatiz\u00e1lnia kellene | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg az 5 IT feladatot, amit \u00e9rdemes automatiz\u00e1lnod, hogy n\u00f6veld a hat\u00e9konys\u00e1got \u00e9s cs\u00f6kkentsd a terheket!\" \/>\n<meta name=\"robots\" content=\"index, follow, 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