{"id":18289,"date":"2023-02-10T15:56:39","date_gmt":"2023-02-10T14:56:39","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18289"},"modified":"2024-09-11T12:10:31","modified_gmt":"2024-09-11T10:10:31","slug":"itil-keretrendszer","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/","title":{"rendered":"Mi\u00e9rt \u00e9rdemes az ITIL-t keretrendszerk\u00e9nt haszn\u00e1lni?"},"content":{"rendered":"

Amikor olyan szervezetekhez megyek, amelyeknek seg\u00edts\u00e9gre van sz\u00fcks\u00e9g\u00fck a folyamataik jav\u00edt\u00e1s\u00e1ban, szinte mindig ugyanazt mondom: “Ne haszn\u00e1ld a keretrendszereket \u00fagy, mintha szab\u00e1lyok lenn\u00e9nek.” Ezt \u00e9rdemes megism\u00e9telni.<\/p>\n

Gyakran l\u00e1tom, hogy amikor a c\u00e9gek olyan keretrendszereket haszn\u00e1lnak a folyamataikhoz, mint p\u00e9ld\u00e1ul az ITIL, t\u00fals\u00e1gosan ragaszkodnak az ir\u00e1nyelvekhez, \u00e9s nem foglalkoznak el\u00e9gg\u00e9 azzal, hogy val\u00f3j\u00e1ban hogyan m\u0171k\u00f6dik a saj\u00e1t szervezet\u00fck.<\/p>\n

Sokszor hallom: “De az ITIL nem \u00edgy csin\u00e1lja, ugye?”. \u00c9s gyakran igazuk is van. De \u00e9n t\u00f6bbnyire \u00edgy v\u00e1laszolok: “\u00c9s mi\u00e9rt sz\u00e1m\u00edt ez?”<\/p>\n

A keretrendszerek c\u00e9lja a rugalmass\u00e1g<\/h3>\n

Az ITIL val\u00f3ban nagyszer\u0171 aj\u00e1nl\u00e1sokat ad az IT-szolg\u00e1ltat\u00e1smenedzsmenthez. Az \u00fcgyf\u00e9lszolg\u00e1latnak id\u0151ben kell kezelnie a h\u00edv\u00e1sokat, k\u00f6vetkezetesen kommunik\u00e1lni, \u00e9s nyomon kell k\u00f6vetnie az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t \u2013 \u00e9s m\u00e9g sok m\u00e1st. Ezek szuper alapok lehetnek egy \u00fcgyf\u00e9lszolg\u00e1lat m\u0171k\u00f6dtet\u00e9s\u00e9hez.<\/p>\n

De k\u00e9pzeld el, hogy az \u00fcgyf\u00e9lszolg\u00e1lat csak egyetlen emberb\u0151l \u00e1ll. J\u00f3 \u00f6tlet lenne megdupl\u00e1zni az \u0151 munkaterh\u00e9t csak az\u00e9rt, hogy minden ITIL-ir\u00e1nyelvet betartsunk? Vagy lehet, hogy nem minden ITIL-szab\u00e1ly illik a te szervezetedhez. Nem lenne ink\u00e1bb kontraprodukt\u00edv er\u0151ltetni ezeket a folyamatokat?<\/p>\n

Nincs k\u00e9t egyforma szervezet, mi\u00e9rt kellene teh\u00e1t a folyamatoknak is egyform\u00e1nak lenni\u00fck?<\/p><\/blockquote>\n

… ez\u00e9rt haszn\u00e1ld \u0151ket rugalmasan<\/h3>\n

A l\u00e9nyeg az, hogy egy kis j\u00f3zan \u00e9szt kell alkalmazni, amikor a keretrendszerek aj\u00e1nl\u00e1sait n\u00e9zz\u00fck. Ez\u00e9rt h\u00edvj\u00e1k \u0151ket keretrendszereknek, \u00e9s nem szab\u00e1lyrendszereknek. M\u00e9g az ITIL is foglalkozik ezzel: ha r\u00e9szt vett\u00e9l egy ITIL Alapok tanfolyamon, biztosan eml\u00e9kszel az els\u0151 napi “adopt\u00e1lj \u00e9s alkalmazkodj” \u00fczenetre.<\/p>\n

Egy keretrendszer nagyszer\u0171 seg\u00edts\u00e9g lehet mindaddig, am\u00edg tudod, hogy ezen bel\u00fcl lehet\u0151s\u00e9g van improviz\u00e1lni, jav\u00edtani vagy \u00faj dolgokat kital\u00e1lni. Haszn\u00e1ljuk a megadott ir\u00e1nymutat\u00e1sokat, de ne tekints\u00fcnk az ITIL-re (vagy b\u00e1rmely m\u00e1s keretrendszerre) k\u0151be v\u00e9sett szab\u00e1lyokk\u00e9nt. Ezeket az ir\u00e1nymutat\u00e1sokat a saj\u00e1t szervezeted egyedi ig\u00e9nyeihez kell igaz\u00edtani. V\u00e9gs\u0151 soron, nincs k\u00e9t egyforma szervezet, akkor mi\u00e9rt kellene a folyamatoknak is egyform\u00e1nak lenni\u00fck?<\/p>\n

Rugalmas, bev\u00e1lt gyakorlatokat keresel, amelyek az el\u00e9gedett \u00fcgyfeleket helyezik el\u0151t\u00e9rbe?<\/h3>\n

Nem vagy biztos benne, hogy az ITIL a legjobb megold\u00e1s neked? T\u00f6ltsd le a Best Practice Service Management e-bookunkat<\/a>, \u00e9s fedezd fel a rugalmas legjobb gyakorlatokat, amelyek az el\u00e9gedett \u00fcgyfelek \u00e9s a kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1sok \u00e9rdek\u00e9ben vannak!<\/p>\n","protected":false},"excerpt":{"rendered":"

Amikor olyan szervezetekhez megyek, amelyeknek seg\u00edts\u00e9gre van sz\u00fcks\u00e9g\u00fck a folyamataik jav\u00edt\u00e1s\u00e1ban, szinte mindig ugyanazt mondom: “Ne haszn\u00e1ld a keretrendszereket \u00fagy, mintha szab\u00e1lyok lenn\u00e9nek.” Ezt \u00e9rdemes megism\u00e9telni. Gyakran l\u00e1tom, hogy amikor a c\u00e9gek olyan keretrendszereket haszn\u00e1lnak a folyamataikhoz, mint p\u00e9ld\u00e1ul az ITIL, t\u00fals\u00e1gosan ragaszkodnak az ir\u00e1nyelvekhez, \u00e9s nem foglalkoznak el\u00e9gg\u00e9 azzal, hogy val\u00f3j\u00e1ban hogyan m\u0171k\u00f6dik a<\/p>\n","protected":false},"author":379,"featured_media":18292,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18289","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMi\u00e9rt \u00e9rdemes az ITIL-t keretrendszerk\u00e9nt haszn\u00e1lni? | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Tudd meg, mi\u00e9rt \u00e9rdemes rugalmasan haszn\u00e1lni az ITIL-t \u00e9s m\u00e1s keretrendszereket, hogy igazodjanak a saj\u00e1t szervezetedhez.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mi\u00e9rt \u00e9rdemes az ITIL-t keretrendszerk\u00e9nt haszn\u00e1lni?\" \/>\n<meta property=\"og:description\" content=\"Tudd meg, mi\u00e9rt \u00e9rdemes rugalmasan haszn\u00e1lni az ITIL-t \u00e9s m\u00e1s keretrendszereket, hogy igazodjanak a saj\u00e1t szervezetedhez.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-02-10T14:56:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-11T10:10:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog_ITIL_lifecycle.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1529\" \/>\n\t<meta property=\"og:image:height\" content=\"721\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Mi\u00e9rt \u00e9rdemes az ITIL-t keretrendszerk\u00e9nt haszn\u00e1lni?\",\"datePublished\":\"2023-02-10T14:56:39+00:00\",\"dateModified\":\"2024-09-11T10:10:31+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/\"},\"wordCount\":467,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Blog_ITIL_lifecycle.png\",\"articleSection\":[\"ITIL\",\"ITSM\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/itil-keretrendszer\/\",\"name\":\"Mi\u00e9rt \u00e9rdemes az ITIL-t keretrendszerk\u00e9nt haszn\u00e1lni? 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