{"id":18307,"date":"2023-03-09T15:58:38","date_gmt":"2023-03-09T14:58:38","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18307"},"modified":"2024-09-13T13:09:14","modified_gmt":"2024-09-13T11:09:14","slug":"mi-az-itsm-minden-amit-az-it-szolgaltatasmenedzsmentrol-tudni-kell","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/mi-az-itsm-minden-amit-az-it-szolgaltatasmenedzsmentrol-tudni-kell\/","title":{"rendered":"Mi az ITSM? Minden, amit az IT szolg\u00e1ltat\u00e1smenedzsmentr\u0151l tudni kell"},"content":{"rendered":"<p>Ha m\u00e1r egy ideje az IT ter\u00fclet\u00e9n dolgozol, val\u00f3sz\u00edn\u0171leg hallottad m\u00e1r az ITSM kifejez\u00e9st. De mit is jelent ez? \u00c9s milyen el\u0151ny\u00f6ket hozhat az ITSM a te szervezeted sz\u00e1m\u00e1ra? Itt megtal\u00e1lsz mindent, amit az ITSM-r\u0151l tudnod \u00e9rdemes.<\/p>\n<p>Az ITSM (IT Service Management) az IT-szolg\u00e1ltat\u00e1smenedzsment r\u00f6vid\u00edt\u00e9se. Az ITSM rendszerek \u00e9s folyamatok \u00f6sszess\u00e9ge, amelyeket a c\u00e9gek az IT-szolg\u00e1ltat\u00e1sok jav\u00edt\u00e1s\u00e1ra haszn\u00e1lnak.<\/p>\n<h3>Mit jelent ez?<\/h3>\n<p>Az ITSM, ellent\u00e9tben a hagyom\u00e1nyos IT-menedzsmenttel, nem csak a technol\u00f3gi\u00e1r\u00f3l sz\u00f3l. Nem a hardver vagy szoftver fejleszt\u00e9s\u00e9r\u0151l, sz\u00e1ll\u00edt\u00e1s\u00e1r\u00f3l vagy karbantart\u00e1s\u00e1r\u00f3l sz\u00f3l, hanem a j\u00f3l szervezett IT-szolg\u00e1ltat\u00e1sok ny\u00fajt\u00e1s\u00e1r\u00f3l. A munkahelyen haszn\u00e1lt \u00f6sszes technol\u00f3gia &#8211; a laptopokt\u00f3l a nyomtat\u00f3kon \u00e1t a k\u00fcl\u00f6nb\u00f6z\u0151 alkalmaz\u00e1sokig &#8211; az informatikai r\u00e9szleg \u00e1ltal ny\u00fajtott szolg\u00e1ltat\u00e1sok r\u00e9sze.<\/p>\n<h3>Hogyan n\u00e9z ki az ITSM a gyakorlatban?<\/h3>\n<p>K\u00e9pzeld el, hogy egy alkalmazott vagy, akinek \u00faj laptopra van sz\u00fcks\u00e9ge. Az ig\u00e9nyedet egy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon kereszt\u00fcl incidensk\u00e9nt k\u00fcldheted be, ami elind\u00edt egy megism\u00e9telhet\u0151 munkafolyamatot. Az incidens az IT-r\u00e9szlegn\u00e9l landol, priorit\u00e1st kap, \u00e9s a megfelel\u0151 szem\u00e9lyhez ker\u00fcl. Megkapod a laptopot, az incidens lez\u00e1rul, \u00e9s m\u00e1ris folytathatod a munk\u00e1dat. Ez az ITSM l\u00e9nyege \u2013 az IT szolg\u00e1ltat\u00e1sk\u00e9nt t\u00f6rt\u00e9n\u0151 biztos\u00edt\u00e1s\u00e1r\u00f3l sz\u00f3l.<\/p>\n<h3>Az ITSM teh\u00e1t ugyanaz, mint az IT-t\u00e1mogat\u00e1s?<\/h3>\n<p>Nem teljesen. B\u00e1r sok v\u00e9gfelhaszn\u00e1l\u00f3 \u00fagy gondolja, hogy az ITSM csak &#8220;IT-t\u00e1mogat\u00e1s&#8221;, enn\u00e9l sokkal t\u00f6bbr\u0151l van sz\u00f3, mint a napi probl\u00e9m\u00e1k megold\u00e1sa. Az IT Service Desk egy\u00e9rtelm\u0171en az ITSM r\u00e9sze, de ez csak a j\u00e9ghegy cs\u00facsa. Az IT-r\u00e9szleg felel\u0151s az informatikai szolg\u00e1ltat\u00e1sok tervez\u00e9s\u00e9\u00e9rt \u00e9s kialak\u00edt\u00e1s\u00e1\u00e9rt is, nem csak azok ny\u00fajt\u00e1s\u00e1\u00e9rt.<\/p>\n<h3>\u00c9s mi a helyzet az ITIL-lel vagy a DevOps-szal?<\/h3>\n<p><strong>ITIL<\/strong><\/p>\n<p>Az ITSM-et \u00e9s az ITIL-t gyakran egy kalap al\u00e1 veszik. De ha szeretn\u00e9d jav\u00edtani a szolg\u00e1ltat\u00e1saidat, fontos felismerni, hogy nem kell v\u00e1lasztanod a kett\u0151 k\u00f6z\u00f6tt. M\u00edg az ITSM arr\u00f3l sz\u00f3l, hogyan szervezed meg az IT-szolg\u00e1ltat\u00e1saidat, addig az ITIL egy keretrendszer, amely bev\u00e1lt gyakorlatokat k\u00edn\u00e1l az ITSM megval\u00f3s\u00edt\u00e1s\u00e1hoz.<\/p>\n<p><strong>DevOps<\/strong><\/p>\n<p>Az ITIL-hez hasonl\u00f3an a DevOps is egy IT-keretrendszer. Az ITIL a szolg\u00e1ltat\u00e1smenedzsment racionaliz\u00e1l\u00e1s\u00e1t seg\u00edti el\u0151 az \u00fcgyf\u00e9l el\u00e9gedetts\u00e9g\u00e9re f\u00f3kusz\u00e1lva, m\u00edg a DevOps az IT fejleszt\u00e9si megk\u00f6zel\u00edt\u00e9s\u00e9r\u0151l sz\u00f3l. A DevOps \u00f6sszefogja a fejleszt\u00e9si \u00e9s \u00fczemeltet\u00e9si csapatokat a teljes fejleszt\u00e9si l\u00e1ncon, a koncepci\u00f3t\u00f3l a term\u00e9kt\u00e1mogat\u00e1sig.<\/p>\n<h3>Milyen p\u00e9ld\u00e1k vannak az ITSM-folyamatokra?<\/h3>\n<p>Az ITSM sz\u00e1mos folyamatot tartalmaz, amelyek seg\u00edtenek az IT-szolg\u00e1ltat\u00e1sok kezel\u00e9s\u00e9ben. N\u00e9h\u00e1ny p\u00e9lda:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.topdesk.com\/hu\/funkciok\/valtozaskezeles\/\" target=\"_new\" rel=\"noopener\">V\u00e1ltoz\u00e1skezel\u00e9s<\/a>: Az egyszer\u0171 sz\u00e1m\u00edt\u00f3g\u00e9pcsere vagy ak\u00e1r egy \u00faj szoftvercsomag bevezet\u00e9se is ide tartozik.<\/li>\n<li><a href=\"https:\/\/www.topdesk.com\/hu\/funkciok\/eszkozkezeles\/\" target=\"_new\" rel=\"noopener\">Eszk\u00f6zkezel\u00e9s<\/a>: Nyomon k\u00f6vetheted az \u00f6sszes sz\u00fcks\u00e9ges eszk\u00f6zt, objektumt\u00edpust\u00f3l a licencekig.<\/li>\n<li>Probl\u00e9makezel\u00e9s: Seg\u00edt azonos\u00edtani \u00e9s jav\u00edtani a szervezeten bel\u00fcli struktur\u00e1lis probl\u00e9m\u00e1kat.<\/li>\n<li><a href=\"https:\/\/www.topdesk.com\/hu\/funkciok\/incident-management-szoftver\/\" target=\"_new\" rel=\"noopener\">Incidenskezel\u00e9s<\/a>: A panaszok, k\u00edv\u00e1ns\u00e1gok \u00e9s k\u00e9r\u00e9sek nyilv\u00e1ntart\u00e1s\u00e1ban \u00e9s feldolgoz\u00e1s\u00e1ban seg\u00edt.<\/li>\n<li>Er\u0151forr\u00e1s-gazd\u00e1lkod\u00e1s: Seg\u00edt nyomon k\u00f6vetni a munkat\u00e1rsak el\u00e9rhet\u0151s\u00e9g\u00e9t \u00e9s terhel\u00e9s\u00e9t.<\/li>\n<\/ul>\n<h3>Digitaliz\u00e1ld a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st ITSM szoftverrel<\/h3>\n<p>A TOPdesk ITSM szoftver egy helyre gy\u0171jti \u00f6ssze az IT-szolg\u00e1ltat\u00e1sokat, \u00edgy k\u00f6nnyed\u00e9n megoszthatod a tud\u00e1st, v\u00e1laszolhatsz a k\u00e9rd\u00e9sekre, \u00e9s megoldhatod a probl\u00e9m\u00e1kat.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ha m\u00e1r egy ideje az IT ter\u00fclet\u00e9n dolgozol, val\u00f3sz\u00edn\u0171leg hallottad m\u00e1r az ITSM kifejez\u00e9st. De mit is jelent ez? \u00c9s milyen el\u0151ny\u00f6ket hozhat az ITSM a te szervezeted sz\u00e1m\u00e1ra? Itt megtal\u00e1lsz mindent, amit az ITSM-r\u0151l tudnod \u00e9rdemes. Az ITSM (IT Service Management) az IT-szolg\u00e1ltat\u00e1smenedzsment r\u00f6vid\u00edt\u00e9se. Az ITSM rendszerek \u00e9s folyamatok \u00f6sszess\u00e9ge, amelyeket a c\u00e9gek az<\/p>\n","protected":false},"author":379,"featured_media":18310,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Mi az ITSM? 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