{"id":18478,"date":"2023-08-17T11:12:30","date_gmt":"2023-08-17T09:12:30","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18478"},"modified":"2024-09-13T13:32:04","modified_gmt":"2024-09-13T11:32:04","slug":"5-soft-skill-amelyre-minden-it-csapatnak-szuksege-van","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/5-soft-skill-amelyre-minden-it-csapatnak-szuksege-van\/","title":{"rendered":"5 soft skill, amelyre minden IT-csapatnak sz\u00fcks\u00e9ge van"},"content":{"rendered":"

Mindannyian tudjuk, hogy az informatikai r\u00e9szlegek sokkal t\u00f6bbet tesznek a szerverek \u00fczemeltet\u00e9s\u00e9n\u00e9l. A technol\u00f3gia f\u00e9nysebess\u00e9g\u0171 fejl\u0151d\u00e9s\u00e9vel \u00e9s az <\/span>\u00fcgyfelek elv\u00e1r\u00e1sainak gyors n\u00f6veked\u00e9s\u00e9vel<\/span><\/a> azonban az informatika szerepe is v\u00e1ltozik, \u00e9s ezzel egy\u00fctt az informatikai csapatoknak a szervezeten bel\u00fcli m\u0171k\u00f6d\u00e9shez sz\u00fcks\u00e9ges k\u00e9szs\u00e9gei is.<\/span>\u00a0<\/span><\/p>\n

\u00c9s ez nem csak a leg\u00fajabb technol\u00f3gia \u00e1tv\u00e9tel\u00e9r\u0151l sz\u00f3l. A <\/span>Service Desk Institute \u00faj kutat\u00e1sa<\/span><\/a> azt mutatja, hogy az \u00fagynevezett “soft skillek”, mint p\u00e9ld\u00e1ul az \u00e9rzelmi intelligencia \u00e9s a kommunik\u00e1ci\u00f3 egyre \u00e9rt\u00e9kesebb\u00e9 v\u00e1lnak a mai IT-csapatok sz\u00e1m\u00e1ra, mik\u00f6zben a kor\u00e1bban keresett technikai k\u00e9szs\u00e9gek egyre kev\u00e9sb\u00e9 relev\u00e1nsak.<\/span>\u00a0<\/span><\/p>\n

Ennek oka, hogy a technol\u00f3gia olyan gyorsan v\u00e1ltozik, hogy a technikai k\u00e9szs\u00e9gek gyorsan elavulhatnak, \u00e9s hossz\u00fa t\u00e1von val\u00f3sz\u00edn\u0171leg nem fogj\u00e1k meg\u0151rizni \u00e9rt\u00e9k\u00fcket. \u00c9s <\/span>mivel a mesters\u00e9ges intelligencia (AI) mindent megv\u00e1ltoztat a munkav\u00e9gz\u00e9s\u00fcnkben<\/span><\/a>, \u00e9rdemes befektetni olyan kiz\u00e1r\u00f3lag emberi k\u00e9szs\u00e9gekbe, amelyeket a g\u00e9pek nem tudnak ut\u00e1nunk csin\u00e1lni.<\/span>\u00a0<\/span><\/p>\n

Ezt szem el\u0151tt tartva, \u00edme 5 soft skill, amelyre az informatikai r\u00e9szlegeknek sz\u00fcks\u00e9g\u00fck van:<\/span>\u00a0<\/span><\/p>\n

1. Kommunik\u00e1ci\u00f3<\/h2>\n

Persze, a<\/span>z<\/span> \u00fcgyf\u00e9<\/span>l<\/span>szol<\/span>g\u00e1lat munkat\u00e1rsainak rendelkezni\u00fck kell a megfelel\u0151 technikai ismeretekkel ahhoz, hogy meg\u00e9rts\u00e9k az \u00fcgyf\u00e9l probl\u00e9m\u00e1j\u00e1t, \u00e9s seg\u00edtsenek neki megtal\u00e1lni a sz\u00fcks\u00e9ges megold\u00e1st.<\/span><\/span> De <\/span>ennek<\/span> hat\u00e9kony kommunik\u00e1l\u00e1sa teljesen m\u00e1s k\u00e9rd\u00e9s. <\/span>K\u00e9sz\u00fclj fel<\/span> a sikerre az\u00e1ltal, hogy olyan informatikai szakembereket keres<\/span>el<\/span>, akik er\u0151s \u00fcgyf\u00e9lkommunik\u00e1ci\u00f3s k\u00e9szs\u00e9gekkel rendelkeznek.<\/span><\/span>\u00a0<\/span><\/p>\n

2. \u00c9rzelmi intelligencia<\/h2>\n

Az SDI felm\u00e9r\u00e9se szerint az informatikai szakemberek 73%-a az \u00e9rzelmi intelligenci\u00e1t tartja a leg\u00e9rt\u00e9kesebb k\u00e9pess\u00e9gnek, amellyel egy informatikusnak rendelkeznie kell a k\u00f6vetkez\u0151 2-3 \u00e9vben.<\/span> \u00c9s ezen csod\u00e1lkozunk?<\/span><\/span> Az informatikai \u00fcgyf\u00e9lszolg\u00e1laton v\u00e9gzett munka gyakran azt jelenti, hogy stresszes, \u00e9rzelmileg terhelt helyzetekben kell seg\u00edteni az \u00fcgyfeleknek. \u00c9s senki sem akarja, hogy <\/span>csak egy <\/span>sz\u00e1mk\u00e9nt <\/span>tekintsenek r\u00e1<\/span>.<\/span><\/span> Ha gondoskod<\/span>sz<\/span> arr\u00f3l, hogy <\/span>alkalmazottai<\/span>d<\/span> empatikusak<\/span> legyenek, \u00e9s fel tudj\u00e1k tenni a megfelel\u0151 k\u00e9rd\u00e9seket, hogy a probl\u00e9ma m\u00e9ly\u00e9re jussanak, azzal nem csak id\u0151t takar\u00edt<\/span>asz<\/span> meg, hanem sokkal jobb \u00fcgyf\u00e9l\u00e9lm\u00e9nyt is biztos\u00edt<\/span>asz<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n

3. Hib\u00e1kb\u00f3l tanulva el\u0151re<\/h2>\n

Hib\u00e1k elk\u00f6vet\u00e9se n\u00e9lk\u00fcl nem lehet innov\u00e1<\/span>ci\u00f3t el\u00e9rni<\/span>. Ugyanez vonatkozik az IT<\/span> \u00fcgyf\u00e9lszolg\u00e1latra <\/span>is.<\/span><\/span> Az alkalmazottaknak felhatalmaz\u00e1st kell \u00e9rezni\u00fck arra, hogy kezdem\u00e9nyezzenek, \u00e9s megpr\u00f3b\u00e1ljanak seg\u00edteni az \u00fcgyfeleknek an\u00e9lk\u00fcl, hogy f\u00e9lni\u00fck kellene a kudarct\u00f3l.<\/span><\/span> Teremts olyan biztons\u00e1gos v\u00e1llalati kult\u00far\u00e1t, amelyben <\/span>t\u00e1mogatj\u00e1k<\/span> a k\u00eds\u00e9rletez\u00e9st, a kudarcot \u00e9s a hib\u00e1kb\u00f3l val\u00f3 tanul\u00e1st, \u00e9s hossz\u00fa t\u00e1von biztosan l\u00e1tni fog<\/span>od<\/span> az eredm\u00e9nyeket.<\/span><\/span>\u00a0<\/span><\/p>\n

4. Folyamatos tanul\u00e1s<\/h2>\n

Az alkalmazottaknak mindig tanulniuk kell – ak\u00e1r az els\u0151 <\/span>het\u00fckr\u0151l van sz\u00f3<\/span>, ak\u00e1r m\u00e1r \u00e9vek \u00f3ta a csapat tagjai. \u00d6szt\u00f6n\u00f6z<\/span>d<\/span> \u00e9s seg\u00edts<\/span>d<\/span> el\u0151 a tanul\u00e1si \u00e9s fejl\u0151d\u00e9si lehet\u0151s\u00e9geket, \u00e9s <\/span>keresd <\/span>akt\u00edvan a tanulni v\u00e1gy\u00f3 munkat\u00e1rsakat – a szervezet<\/span>ed<\/span>nek <\/span>mindenk\u00e9pp<\/span> haszn\u00e1ra v\u00e1lik a folyamatos fejl\u0151d\u00e9s\u00fck.<\/span><\/span>\u00a0<\/span><\/p>\n

5. Agilit\u00e1s<\/h2>\n

Az <\/span><\/span>agilis<\/span><\/span><\/span><\/a> nem egy divatsz\u00f3 – ez egy gondolkod\u00e1sm\u00f3d. Ha j\u00f3l csin\u00e1l<\/span>od<\/span>, az agilis munka rugalmasabb\u00e1 teheti az informatikai r\u00e9szleg<\/span>ed<\/span>, cs\u00f6kkentheti a v\u00e1laszid\u0151t, \u00e9s v\u00e9g<\/span>s\u0151 soron<\/span> nagyobb \u00e9rt\u00e9ket teremthet az \u00fcgyfelei<\/span>d<\/span> sz\u00e1m\u00e1ra.<\/span><\/span> Amikor \u00faj munkat\u00e1rsakat keres<\/span>el<\/span> a <\/span>csapat<\/span>odba<\/span>, keress agilis gondolkod\u00e1sm\u00f3ddal rendelkez\u0151 embereket, akik <\/span>k\u00f6nnyen<\/span> elfogadj\u00e1k a v\u00e1ltoz\u00e1sokat \u00e9s k\u00e9pesek \u00f6n\u00e1ll\u00f3an gondolkodni.<\/span><\/span>\u00a0<\/span><\/p>\n

Seg\u00edts kiakn\u00e1zni IT-csapatod teljes potenci\u00e1lj\u00e1t<\/h2>\n

Ha olyan informatikai csapatot szeretn<\/span>\u00e9l<\/span>, amely folyamatosan nagyszer\u0171 szolg\u00e1ltat\u00e1sokat ny\u00fajt, akkor azzal kell <\/span>kezden<\/span>ed<\/span>, hogy vonz\u00f3 k\u00f6rnyezetet <\/span>terem<\/span>tesz<\/span> alkalmazottai<\/span>d<\/span> sz\u00e1m\u00e1ra.<\/span><\/span> Tekints<\/span>d<\/span> meg ezt az 5 tippet, amelyekkel jobb munkav\u00e1llal\u00f3i \u00e9lm\u00e9nyt teremthet<\/span>sz<\/span> a boldogabb \u00fcgyfelek \u00e9rdek\u00e9ben.<\/span><\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Mindannyian tudjuk, hogy az informatikai r\u00e9szlegek sokkal t\u00f6bbet tesznek a szerverek \u00fczemeltet\u00e9s\u00e9n\u00e9l. A technol\u00f3gia f\u00e9nysebess\u00e9g\u0171 fejl\u0151d\u00e9s\u00e9vel \u00e9s az \u00fcgyfelek elv\u00e1r\u00e1sainak gyors n\u00f6veked\u00e9s\u00e9vel azonban az informatika szerepe is v\u00e1ltozik, \u00e9s ezzel egy\u00fctt az informatikai csapatoknak a szervezeten bel\u00fcli m\u0171k\u00f6d\u00e9shez sz\u00fcks\u00e9ges k\u00e9szs\u00e9gei is.\u00a0 \u00c9s ez nem csak a leg\u00fajabb technol\u00f3gia \u00e1tv\u00e9tel\u00e9r\u0151l sz\u00f3l. A Service Desk Institute \u00faj<\/p>\n","protected":false},"author":379,"featured_media":18481,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n5 soft skill, amelyre minden IT-csapatnak sz\u00fcks\u00e9ge van | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Fedezd fel azt az 5 soft skillt, amire IT-csapatodnak sz\u00fcks\u00e9ge van ahhoz, hogy alkalmazkodjanak a v\u00e1ltoz\u00f3 k\u00f6rnyezethez!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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