{"id":18529,"date":"2023-10-12T13:49:34","date_gmt":"2023-10-12T11:49:34","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18529"},"modified":"2024-09-12T16:22:35","modified_gmt":"2024-09-12T14:22:35","slug":"5-lepes-a-munkavallaloi-elmeny-javitasahoz","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/5-lepes-a-munkavallaloi-elmeny-javitasahoz\/","title":{"rendered":"5 l\u00e9p\u00e9s a munkav\u00e1llal\u00f3i \u00e9lm\u00e9ny jav\u00edt\u00e1s\u00e1hoz a boldogabb \u00fcgyfelek \u00e9rdek\u00e9ben"},"content":{"rendered":"

A mai digit\u00e1lis gazdas\u00e1gban az \u00fcgyf\u00e9l\u00e9lm\u00e9ny kulcsfontoss\u00e1g\u00fa megk\u00fcl\u00f6nb\u00f6ztet\u0151 t\u00e9nyez\u0151 a v\u00e1llalkoz\u00e1sok sz\u00e1m\u00e1ra. Ez egyben mozg\u00f3 c\u00e9lpont is; <\/span>a technol\u00f3gi\u00e1k fejl\u0151d\u00e9s\u00e9vel az \u00fcgyfelek elv\u00e1r\u00e1sai az egekbe sz\u00f6knek, ami komoly kih\u00edv\u00e1ss\u00e1 teszi ezek teljes\u00edt\u00e9s\u00e9t (nem is besz\u00e9lve a t\u00falteljes\u00edt\u00e9s\u00fckr\u0151l).<\/span><\/a>\u00a0<\/span><\/p>\n

Akkor mi\u00e9rt kellene az alkalmazottakra \u00f6sszpontos\u00edtani, ha az \u00fcgyfelek boldogs\u00e1ga a c\u00e9l?<\/span>\u00a0<\/span><\/p>\n

\u00cdme 5 l\u00e9p\u00e9s a munkav\u00e1llal\u00f3i \u00e9lm\u00e9ny jav\u00edt\u00e1s\u00e1ra a jobb \u00fcgyf\u00e9l\u00e9lm\u00e9ny \u00e9rdek\u00e9ben:<\/h2>\n

Tanulm\u00e1nyok azt mutatj\u00e1k, hogy tagadhatatlan kapcsolat van az alkalmazottak \u00e9s az \u00fcgyfelek \u00e9lm\u00e9nye k\u00f6z\u00f6tt. A <\/span>Forrester<\/span> szerint <\/span><\/span>a<\/span>z<\/span> er\u0151sen elk\u00f6telezett alkalmazottakkal rendelkez\u0151 v\u00e1llalatok 81%-kal magasabb pontsz\u00e1mot \u00e9rnek el az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t tekintve, mint versenyt\u00e1rsaik.<\/span><\/span><\/a> Az \u00faj adatok pedig azt mutatj\u00e1k, hogy a munkav\u00e1llal\u00f3i \u00e9lm\u00e9ny \u00e9s <\/span><\/span>az \u00fcgyf\u00e9l\u00e9lm\u00e9ny \u00f6sszekapcsol\u00e1sa ak\u00e1r 50%-kal is n\u00f6velheti a bev\u00e9telt.<\/span><\/span><\/a>\u00a0<\/span><\/p>\n

1. Adj teret az alkalmazottaknak a fejl\u0151d\u00e9shez<\/h2>\n

Semmi nem lehet kev\u00e9sb\u00e9 motiv\u00e1l\u00f3, mint egy t\u00fal k\u00f6nny\u0171 munk\u00e1t elv\u00e9gezni. A kif\u00e1rad\u00e1sok val\u00f3sak, \u00e9s ha egy alkalmazott nem tal\u00e1lja meg a keresett kih\u00edv\u00e1st a szervezeteden bel\u00fcl, akkor el\u0151bb-ut\u00f3bb m\u00e1shol fog keresg\u00e9lni.<\/span>\u00a0<\/span><\/p>\n

Gondoskodj arr\u00f3l, hogy alkalmazottaid teljes m\u00e9rt\u00e9kben kiakn\u00e1zz\u00e1k a benn\u00fck rejl\u0151 lehet\u0151s\u00e9geket, az\u00e1ltal, hogy mindig egy l\u00e9p\u00e9ssel el\u0151tt\u00fck j\u00e1rsz, \u00e9s t\u00e1j\u00e9koztatod \u0151ket, ha \u00faj lehet\u0151s\u00e9gek mer\u00fclnek fel.<\/span>\u00a0<\/span><\/p>\n

Ebben a blogban megtudhatod, milyen el\u0151ny\u00f6kkel j\u00e1r, ha seg\u00edtesz alkalmazottaidnak \u00faj kih\u00edv\u00e1sokat tal\u00e1lni.<\/span><\/a>\u00a0<\/span><\/p>\n

2. Ne mikromenedzselj<\/h2>\n

A boldogtalan, motiv\u00e1latlan alkalmazottak nem ny\u00fajtanak er\u0151s \u00fcgyf\u00e9l\u00e9lm\u00e9nyt. A TOPdeskn\u00e9l nagy hangs\u00falyt fektet\u00fcnk a bizalomra, a szabads\u00e1gra \u00e9s a felel\u0151ss\u00e9gre. B\u00edzunk az alkalmazottainkban, hogy men\u0151 kezdem\u00e9nyez\u00e9sekkel \u00e9s \u00f6tletekkel \u00e1lljanak el\u0151. Mindig megvan a szabads\u00e1guk, hogy \u00fagy oldj\u00e1k meg a feladataikat, ahogyan akarj\u00e1k, am\u00edg felel\u0151ss\u00e9get v\u00e1llalnak a munk\u00e1juk\u00e9rt.<\/span>\u00a0<\/span><\/p>\n

Ha egy l\u00e9p\u00e9st h\u00e1tr\u00e9bb l\u00e9psz, \u00e9s felhatalmazod alkalmazottaidat, hogy meghozz\u00e1k a helyes d\u00f6nt\u00e9seket, motiv\u00e1lni fogod \u0151ket, hogy kezdem\u00e9nyezzenek \u00e9s seg\u00edtsenek az \u00fcgyfeleknek, a kudarct\u00f3l val\u00f3 f\u00e9lelem n\u00e9lk\u00fcl.<\/span>\u00a0<\/span><\/p>\n

Tedd a munkav\u00e1llal\u00f3k j\u00f3l\u00e9t\u00e9t a szervezeted DNS-\u00e9nek r\u00e9sz\u00e9v\u00e9 – ne csak a HR-szakemberek probl\u00e9m\u00e1j\u00e1v\u00e1<\/span>\u00a0<\/span><\/p>\n

3. Hallgass a csapatodra<\/h2>\n

A vonz\u00f3 munkak\u00f6rnyezet minden szervezetn\u00e9l m\u00e1sk\u00e9pp n\u00e9z ki. Ahelyett, hogy a felt\u00e9telez\u00e9seidre hagyatkozn\u00e1l, ink\u00e1bb besz\u00e9lj az <\/span>alkalmazottaiddal<\/span>, hogy megtudd, mire van sz\u00fcks\u00e9g\u00fck ahhoz, hogy boldognak \u00e9s motiv\u00e1ltnak \u00e9rezz\u00e9k magukat a munkahely\u00fck\u00f6n. Senki sem tud jobb betekint\u00e9st ny\u00fajtani a <\/span>csapat<\/span>od<\/span> ig\u00e9nyeibe, mint maguk a munkat\u00e1rsak – \u00e9s lehet, hogy meglep\u0151dn\u00e9l azon, amit felfedezel.<\/span><\/span>\u00a0<\/span><\/p>\n

4. A dolgoz\u00f3k j\u00f3l\u00e9t\u00e9nek kiemel\u00e9se<\/h2>\n

\u00dcgyelj arra, hogy az \u00fczleti tev\u00e9kenys\u00e9g minden ter\u00fclet\u00e9n figyelembe vedd alkalmazottaid j\u00f3l\u00e9t\u00e9t. Ne felejtsd el: a munk\u00e1nkat sz\u00e1mos t\u00e9nyez\u0151 befoly\u00e1solja az irod\u00e1n bel\u00fcl \u00e9s k\u00edv\u00fcl, bele\u00e9rtve a t\u00e1rsas interakci\u00f3kat, a k\u00f6z\u00f6ss\u00e9get, valamint a fizikai \u00e9s ment\u00e1lis eg\u00e9szs\u00e9get, ez\u00e9rt kulcsfontoss\u00e1g\u00fa, hogy tedd a munkav\u00e1llal\u00f3k j\u00f3l\u00e9t\u00e9t a szervezeted DNS-\u00e9nek r\u00e9sz\u00e9v\u00e9 – ne csak a HR-szakemberek probl\u00e9m\u00e1j\u00e1v\u00e1. \u00cdgy sokkal jobb helyzetben leszel ahhoz, hogy kiemelked\u0151 munkav\u00e1llal\u00f3i \u00e9lm\u00e9nyt teremts.<\/span>\u00a0<\/span><\/p>\n

Olvasson a sikeres szervezeti kult\u00fara \u00f6sszetev\u0151ir\u0151l.<\/span><\/a>\u00a0<\/span><\/p>\n

5. F\u00f3kusz\u00e1lj az emberekre az eszk\u00f6z\u00f6k el\u0151tt<\/h2>\n

Azok a munkav\u00e1llal\u00f3k, akik j\u00f3l megtervezett technol\u00f3gi\u00e1t haszn\u00e1lnak a munkahely\u00fck\u00f6n, <\/span>5,6-szor nagyobb val\u00f3sz\u00edn\u0171s\u00e9ggel sz\u00e1molnak be arr\u00f3l, hogy v\u00e1llalatuk az elm\u00falt \u00e9vben “rendk\u00edv\u00fcli bev\u00e9teln\u00f6veked\u00e9st tapasztalt”<\/span><\/a>. A rengeteg eszk\u00f6z mellett azonban fontos, hogy olyan technol\u00f3gi\u00e1t tal\u00e1ljunk, amely val\u00f3ban illik az embereinkhez, \u00e9s megk\u00f6nny\u00edti a munk\u00e1jukat. Tal\u00e1n k\u00e9zenfekv\u0151nek hangzik, de sok v\u00e1llalat elk\u00f6veti azt a hib\u00e1t, hogy olyan mutat\u00f3s \u00faj eszk\u00f6z\u00f6kbe fektet be, amelyek k\u00f6r\u00fcl az alkalmazottaknak kell dolgozniuk, ahelyett, hogy olyan technol\u00f3gi\u00e1t v\u00e1lasztan\u00e1nak, amely t\u00e1mogatja a szervezeti ig\u00e9nyeket.<\/span>\u00a0<\/span><\/p>\n

Fedezd fel az 5 legfontosabb dolgot, amit figyelembe kell venned az ITSM-megold\u00e1s kiv\u00e1laszt\u00e1sakor.<\/span><\/a>\u00a0<\/span><\/p>\n

Szeretn\u00e9d a k\u00f6vetkez\u0151 szintre emelni a munkav\u00e1llal\u00f3i \u00e9lm\u00e9nyt?<\/h2>\n

A munkaer\u0151-k\u00e9pz\u00e9sr\u0151l sz\u00f3l\u00f3 e-k\u00f6nyv\u00fcnk gyakorlati tippeket \u00e9s strat\u00e9gi\u00e1kat ny\u00fajt a munkav\u00e1llal\u00f3i tapasztalatokkal kapcsolatos kezdetekhez, valamint ahhoz, hogy vonz\u00f3, rugalmas munkak\u00f6rnyezetet teremts <\/span>csapatod<\/span> sz\u00e1m\u00e1ra.<\/span><\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

A mai digit\u00e1lis gazdas\u00e1gban az \u00fcgyf\u00e9l\u00e9lm\u00e9ny kulcsfontoss\u00e1g\u00fa megk\u00fcl\u00f6nb\u00f6ztet\u0151 t\u00e9nyez\u0151 a v\u00e1llalkoz\u00e1sok sz\u00e1m\u00e1ra. Ez egyben mozg\u00f3 c\u00e9lpont is; a technol\u00f3gi\u00e1k fejl\u0151d\u00e9s\u00e9vel az \u00fcgyfelek elv\u00e1r\u00e1sai az egekbe sz\u00f6knek, ami komoly kih\u00edv\u00e1ss\u00e1 teszi ezek teljes\u00edt\u00e9s\u00e9t (nem is besz\u00e9lve a t\u00falteljes\u00edt\u00e9s\u00fckr\u0151l).\u00a0 Akkor mi\u00e9rt kellene az alkalmazottakra \u00f6sszpontos\u00edtani, ha az \u00fcgyfelek boldogs\u00e1ga a c\u00e9l?\u00a0 \u00cdme 5 l\u00e9p\u00e9s a munkav\u00e1llal\u00f3i \u00e9lm\u00e9ny<\/p>\n","protected":false},"author":379,"featured_media":18532,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18529","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n5 egyszer\u0171 l\u00e9p\u00e9s a boldogabb munkav\u00e1llal\u00f3khoz | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Jav\u00edtsd az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt az\u00e1ltal, hogy a munkav\u00e1llal\u00f3i \u00e9lm\u00e9nyre koncentr\u00e1lsz. \u00cdme 5 l\u00e9p\u00e9s a sikerhez! 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