{"id":18538,"date":"2023-10-19T11:26:24","date_gmt":"2023-10-19T09:26:24","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18538"},"modified":"2024-09-12T13:35:22","modified_gmt":"2024-09-12T11:35:22","slug":"lean-service-management","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/lean-service-management\/","title":{"rendered":"Hat\u00e9konyabb, \u00fcgyf\u00e9lk\u00f6zpont\u00fabb IT-szolg\u00e1ltat\u00e1sok? Pr\u00f3b\u00e1ld ki a Lean Service Managementet"},"content":{"rendered":"

Az \u00fcgyfelek egyre n\u00f6vekv\u0151 elv\u00e1r\u00e1sai \u00e9s gyors technol\u00f3gia fejl\u0151d\u00e9se miatt az informatikai r\u00e9szlegekre \u00f3ri\u00e1si nyom\u00e1s nehezedik, hogy l\u00e9p\u00e9st tartsanak. A j\u00f3 h\u00edr? A Lean filoz\u00f3fia, amely a pazarl\u00e1s \u2013 azaz minden olyan dolog, ami nem n\u00f6veli az \u00fcgyf\u00e9l\u00e9rt\u00e9ket – kik\u00fcsz\u00f6b\u00f6l\u00e9s\u00e9re ir\u00e1nyul, hat\u00e9konyabb\u00e1 \u00e9s \u00fcgyf\u00e9lk\u00f6zpont\u00fabb\u00e1 teszi az informatikai szolg\u00e1ltat\u00e1smenedzsmentet.<\/span>\u00a0<\/span><\/p>\n

\u00cdme, hogyan:<\/span>\u00a0<\/span><\/p>\n

A Lean r\u00f6vid t\u00f6rt\u00e9nete<\/h2>\n

A <\/span>Lean<\/span><\/a> filoz\u00f3fia arra \u00f6sszpontos\u00edt, hogy a mindennapi munk\u00e1ban az \u00fagynevezett pazarl\u00e1st cs\u00f6kkents\u00fck, \u00edgy arra \u00f6sszpontos\u00edthatunk, ami igaz\u00e1n sz\u00e1m\u00edt: az \u00fcgyf\u00e9l\u00e9rt\u00e9k el\u0151\u00e1ll\u00edt\u00e1s\u00e1ra. Minden, ami nem n\u00f6veli az \u00fcgyf\u00e9l\u00e9rt\u00e9ket, pazarl\u00e1snak min\u0151s\u00fcl.<\/span>\u00a0<\/span><\/p>\n

J\u00f3 p\u00e9lda a Lean megk\u00f6zel\u00edt\u00e9sre a <\/span>McDonald’s Speedee Service System<\/span><\/a>. M\u00e9g 1948-ban t\u00f6rt\u00e9nt, hogy a McDonald’s a hat\u00e9konys\u00e1g maximaliz\u00e1l\u00e1sa \u00e9rdek\u00e9ben \u00e1talak\u00edtotta konyh\u00e1j\u00e1t. A v\u00e9geredm\u00e9ny? 30 m\u00e1sodpercen bel\u00fcl felszolg\u00e1lt hamburgerek.<\/span>\u00a0<\/span><\/p>\n

Jelenleg a Toyota aut\u00f3gy\u00e1rt\u00f3 a vil\u00e1g vezet\u0151 Lean-p\u00e9ldak\u00e9pe, k\u00f6sz\u00f6nhet\u0151en a <\/span>Toyota Termel\u00e9si Rendszernek (TPS)<\/span><\/a>, amelyet az \u00f6tvenes \u00e9vekben tal\u00e1ltak ki, hogy kik\u00fcsz\u00f6b\u00f6lj\u00e9k a pazarl\u00e1st a Toyota gy\u00e1rt\u00e1si \u00e9s logisztikai folyamataiban.<\/span>\u00a0<\/span><\/p>\n

A Lean Service Management el\u0151nyei<\/h2>\n

A Lean megk\u00f6zel\u00edt\u00e9s a hamburgerekt\u0151l \u00e9s az aut\u00f3kt\u00f3l f\u00fcggetlen\u00fcl is m\u0171k\u00f6dik.<\/span>\u00a0<\/span><\/p>\n

B\u00e1r a Lean nem k\u00edn\u00e1l konkr\u00e9t \u00fatmutat\u00e1st az IT-szolg\u00e1ltat\u00e1smenedzsmenthez, filoz\u00f3fi\u00e1ja j\u00f3l m\u0171k\u00f6dik m\u00e1s ITSM-keretekkel egy\u00fctt. Val\u00f3j\u00e1ban az ITIL 4 szolg\u00e1ltat\u00e1s\u00e9rt\u00e9k-rendszer bevezet\u00e9se nagym\u00e9rt\u00e9kben t\u00e1maszkodik a Lean gondolkod\u00e1sm\u00f3dra \u00e9s terminol\u00f3gi\u00e1ra.<\/span>\u00a0<\/span><\/p>\n

A Lean Servive Management f\u00f3kusz\u00e1l\u00e1sa az \u00fcgyf\u00e9l\u00e9rt\u00e9kre, seg\u00edt az \u00fcgyfelek hely\u00e9be l\u00e9pni \u00e9s az \u0151 szemsz\u00f6g\u00fckb\u0151l gondolkodni. Ez megk\u00f6nny\u00edti az informatikai szolg\u00e1ltat\u00e1sok hozz\u00e1igaz\u00edt\u00e1s\u00e1t az <\/span>\u00fcgyfelek n\u00f6vekv\u0151 elv\u00e1r\u00e1sainak<\/span><\/a> val\u00f3 megfelel\u00e9shez. A folyamatokb\u00f3l az \u00fcgyf\u00e9l\u00e9rt\u00e9ket nem n\u00f6vel\u0151 l\u00e9p\u00e9sek megsz\u00fcntet\u00e9se pedig hat\u00e9konyabb\u00e1 teszi az informatikai szolg\u00e1ltat\u00e1sok biztos\u00edt\u00e1s\u00e1t, ami v\u00e9gs\u0151 soron cs\u00f6kkenti a megold\u00e1si id\u0151t \u00e9s n\u00f6veli az \u00fcgyfelek el\u00e9gedetts\u00e9g\u00e9t.<\/span>\u00a0<\/span><\/p>\n

Ne<\/span> feled<\/span>d<\/span>: A <\/span>Lean<\/span> egy filoz\u00f3fia, nem pedig egy merev, v\u00e1ltozatlan <\/span>meggy\u0151z\u0151d\u00e9s \u00e9s m\u00f3dszer<\/span>.<\/span><\/p>\n

5 Lean alapelv<\/h2>\n

A Lean-folyamat a k\u00f6vetkez\u0151 5 alapelvre \u00e9p\u00fcl:<\/span>\u00a0<\/span><\/p>\n

1.Az \u00e9rt\u00e9k azonos\u00edt\u00e1sa<\/span>\u00a0<\/span><\/p>\n

Hat\u00e1rozd meg, hogy milyen \u00e9rt\u00e9ket keres az \u00fcgyfeled. Mit akarnak vagy mire van sz\u00fcks\u00e9g\u00fck? Milyen probl\u00e9m\u00e1juk van, amelyet meg kell oldani?<\/span>\u00a0<\/span><\/p>\n

2. Az \u00e9rt\u00e9k\u00e1ram felt\u00e9rk\u00e9pez\u00e9se<\/span>\u00a0<\/span><\/p>\n

Hat\u00e1rozd meg, hogy milyen folyamatra van sz\u00fcks\u00e9ged ahhoz, hogy ezt a konkr\u00e9t \u00e9rt\u00e9ket biztos\u00edtani tudd az \u00fcgyfelednek. Ezt \u00e9rt\u00e9k\u00e1ramnak nevezz\u00fck. \u00c1ll\u00edtsd kih\u00edv\u00e1sok el\u00e9 a folyamaton bel\u00fcli l\u00e9p\u00e9seket: seg\u00edtenek-e \u00e9rt\u00e9ket szolg\u00e1ltatni? Ha nem, pr\u00f3b\u00e1ld meg megsz\u00fcntetni \u0151ket.<\/span>\u00a0<\/span><\/p>\n

3. \u00c1raml\u00e1s l\u00e9trehoz\u00e1sa<\/span>\u00a0<\/span><\/p>\n

Gy\u0151z\u0151dj meg r\u00f3la, hogy az \u00e9rt\u00e9k\u00e1ram szorosan sorrendben halad, hogy az \u00e9rt\u00e9k z\u00f6kken\u0151mentesen juthasson el az \u00fcgyf\u00e9lhez.<\/span>\u00a0<\/span><\/p>\n

4. H\u00faz\u00f3er\u0151 l\u00e9trehoz\u00e1sa<\/span>\u00a0<\/span><\/p>\n

Szolg\u00e1ltasd az \u00e9rt\u00e9ket, amikor az \u00fcgyfeled ig\u00e9nyli.<\/span>\u00a0<\/span><\/p>\n

5.<\/span>\u00a0T\u00f6rekedj a t\u00f6k\u00e9letess\u00e9gre<\/span>\u00a0<\/span><\/p>\n

Ism\u00e9teld meg a folyamatot, t\u00f6rekedve a t\u00f6k\u00e9letess\u00e9gre. Ne feledd, hogy itt nem maga a t\u00f6k\u00e9letess\u00e9g a c\u00e9l, mivel az el\u00e9rhetetlen, hanem a t\u00f6k\u00e9letess\u00e9gre val\u00f3 t\u00f6rekv\u00e9s – m\u00e1s n\u00e9ven a folyamatos fejleszt\u00e9s.<\/span>\u00a0<\/span><\/p>\n

A Lean Service Management rugalmas alkalmaz\u00e1sa<\/h2>\n

Ezek a Lean-elvek nagyszer\u0171 eszk\u00f6z\u00f6kkel szolg\u00e1lnak ahhoz, hogy elkezdhesd jav\u00edtani informatikai folyamataid. De ne feledd: A Lean egy filoz\u00f3fia, <\/span>nem pedig egy merev, v\u00e1ltozatlan meggy\u0151z\u0151d\u00e9s \u00e9s m\u00f3dszer<\/span><\/a>. Ez a kontextust\u00f3l \u00e9s a szervezet egyedi ig\u00e9nyeit\u0151l f\u00fcgg\u0151en v\u00e1ltozhat vagy m\u00e1sk\u00e9pp n\u00e9zhet ki. V\u00e1laszd ki teh\u00e1t azokat az elemeket a Leanb\u0151l, amelyek m\u0171k\u00f6dnek, \u00e9s kezdd el ott.<\/span>\u00a0<\/span><\/p>\n

Ez a hozz\u00e1\u00e1ll\u00e1s r\u00e9sze annak a kis valaminek, amit mi a TOPdeskn\u00e9l <\/span>service fluxnak<\/span><\/a> nevez\u00fcnk: a v\u00e1ltoz\u00e1s elfogad\u00e1sa \u00e9s a filoz\u00f3fi\u00e1k \u00e9s keretrendszerek rugalmas haszn\u00e1lata a szolg\u00e1ltat\u00e1sok iterat\u00edv fejleszt\u00e9s\u00e9hez. Mindezt az\u00e9rt, hogy alkalmazkodni tudj a folyamatosan v\u00e1ltoz\u00f3 vil\u00e1ghoz.<\/span>\u00a0<\/span><\/p>\n

\u00dagy gondolod, hogy egy rugalmasabb megk\u00f6zel\u00edt\u00e9sre lenne sz\u00fcks\u00e9ge az informatikai r\u00e9szlegednek? <\/span>Olvasd el ezt a blogot annak 3 jel\u00e9r\u0151l, hogy az informatikai r\u00e9szlegednek szeml\u00e9letv\u00e1lt\u00e1sra van sz\u00fcks\u00e9ge.<\/span><\/a>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Az \u00fcgyfelek egyre n\u00f6vekv\u0151 elv\u00e1r\u00e1sai \u00e9s gyors technol\u00f3gia fejl\u0151d\u00e9se miatt az informatikai r\u00e9szlegekre \u00f3ri\u00e1si nyom\u00e1s nehezedik, hogy l\u00e9p\u00e9st tartsanak. A j\u00f3 h\u00edr? A Lean filoz\u00f3fia, amely a pazarl\u00e1s \u2013 azaz minden olyan dolog, ami nem n\u00f6veli az \u00fcgyf\u00e9l\u00e9rt\u00e9ket – kik\u00fcsz\u00f6b\u00f6l\u00e9s\u00e9re ir\u00e1nyul, hat\u00e9konyabb\u00e1 \u00e9s \u00fcgyf\u00e9lk\u00f6zpont\u00fabb\u00e1 teszi az informatikai szolg\u00e1ltat\u00e1smenedzsmentet.\u00a0 \u00cdme, hogyan:\u00a0 A Lean r\u00f6vid t\u00f6rt\u00e9nete A<\/p>\n","protected":false},"author":379,"featured_media":18541,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18538","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nLean Service Management | TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg a Lean szolg\u00e1ltat\u00e1smenedzsment alapelveit, \u00e9s tudd meg, hogyan teheted hat\u00e9konyabb\u00e1 az IT folyamataidat!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/lean-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hat\u00e9konyabb, \u00fcgyf\u00e9lk\u00f6zpont\u00fabb IT-szolg\u00e1ltat\u00e1sok? Pr\u00f3b\u00e1ld ki a Lean Service Managementet\" \/>\n<meta property=\"og:description\" content=\"Ismerd meg a Lean szolg\u00e1ltat\u00e1smenedzsment alapelveit, \u00e9s tudd meg, hogyan teheted hat\u00e9konyabb\u00e1 az IT folyamataidat!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/lean-service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-19T09:26:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-12T11:35:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/lean_service_management_topdesk_hu.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Camille\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Camille\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/lean-service-management\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/lean-service-management\/\"},\"author\":{\"name\":\"Camille\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/d5c66687e696681558408f7365411160\"},\"headline\":\"Hat\u00e9konyabb, \u00fcgyf\u00e9lk\u00f6zpont\u00fabb IT-szolg\u00e1ltat\u00e1sok? 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