{"id":18547,"date":"2023-11-02T11:33:59","date_gmt":"2023-11-02T10:33:59","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=18547"},"modified":"2024-09-11T14:56:23","modified_gmt":"2024-09-11T12:56:23","slug":"milyen-elonyokkel-jar-a-shift-left-az-itsm-szamara","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/milyen-elonyokkel-jar-a-shift-left-az-itsm-szamara\/","title":{"rendered":"Milyen el\u0151ny\u00f6kkel j\u00e1r a Shift Left az ITSM sz\u00e1m\u00e1ra?"},"content":{"rendered":"

A Shift left t\u00f6bb, mint egy szlogen. Az informatikai r\u00e9szlegek \u00edgy jobban meg\u00e9rthetik \u00fcgyfeleiket, k\u00e9pess\u00e9 tehetik \u0151ket saj\u00e1t probl\u00e9m\u00e1ik megold\u00e1s\u00e1ra, \u00e9s id\u0151t nyerhetnek vissza a kifizet\u0151d\u0151bb munk\u00e1ra. Mivel az IT-csapatoknak most az a kih\u00edv\u00e1s, hogy szolg\u00e1ltat\u00e1saikat az \u00fcgyfelek n\u00f6vekv\u0151 elv\u00e1r\u00e1saihoz igaz\u00edts\u00e1k<\/a>, nincs is jobb alkalom a Shift left-re.<\/p>\n

Az informatikai \u00fcgyf\u00e9lszolg\u00e1latok sz\u00e1m\u00e1ra a Shifting left az \u00fcgyf\u00e9lszolg\u00e1lat tud\u00e1s\u00e1nak a szervezeten bel\u00fcli megoszt\u00e1s\u00e1r\u00f3l sz\u00f3l, k\u00f6zelebb hozva azt az \u00fcgyf\u00e9lhez. A shift left alapgondolata egyszer\u0171: a k\u00e9pzett informatikai szakemberek tud\u00e1sukat a kev\u00e9sb\u00e9 tapasztalt front office koll\u00e9g\u00e1k rendelkez\u00e9s\u00e9re bocs\u00e1tj\u00e1k, seg\u00edtve \u0151ket az \u00fcgyfelek \u00f6sszetettebb k\u00e9rd\u00e9seinek megv\u00e1laszol\u00e1s\u00e1ban.<\/p>\n

\u00cdme a shift left \u00f6t legfontosabb el\u0151nye az IT szolg\u00e1ltat\u00e1smenedzsment sz\u00e1m\u00e1ra:<\/p>\n

1. Er\u0151sebb kapcsolatok ki\u00e9p\u00edt\u00e9se az IT-\u00fcgyfelekkel<\/h2>\n

Az \u00fcgyf\u00e9lhez val\u00f3 k\u00f6zels\u00e9g hat\u00e1rozott mell\u00e9khat\u00e1sa a szem\u00e9lyes interakci\u00f3k folyamatos n\u00f6veked\u00e9se az v\u00e1llalat t\u00f6bbi r\u00e9sz\u00e9vel. Az \u00fcgyfelek \u00e9lvezni fogj\u00e1k, ahogyan az informatika megosztja a tud\u00e1st. \u00c9rt\u00e9kelni fogj\u00e1k a megk\u00f6zel\u00edthet\u0151 hozz\u00e1\u00e1ll\u00e1s\u00e1t. Ennek k\u00f6vetkezt\u00e9ben \u00fagy \u00e9rzik majd, hogy jobban k\u00f6t\u0151dnek az informatikai r\u00e9szleghez, \u00e9s nagyobb val\u00f3sz\u00edn\u0171s\u00e9ggel l\u00e9pnek kapcsolatba vel\u00fck, ami el\u0151seg\u00edti a tov\u00e1bbi besz\u00e9lget\u00e9seket.<\/p>\n

2. Az informatikai felhaszn\u00e1l\u00f3k felruh\u00e1z\u00e1sa a saj\u00e1t probl\u00e9m\u00e1ik megold\u00e1s\u00e1nak lehet\u0151s\u00e9g\u00e9vel<\/h2>\n

A megold\u00e1sok k\u00f6zelebb hoz\u00e1sa az \u00fcgyf\u00e9lhez helyre\u00e1ll\u00edtja az er\u0151 egyens\u00faly\u00e1t. Eddig a m\u00e9rleg nyelve vitathatatlanul az IT jav\u00e1ra billent. Az \u00fcgyfelek a hagyom\u00e1nyos jegynapl\u00f3z\u00e1si technol\u00f3gi\u00e1kat haszn\u00e1lj\u00e1k, hogy b\u00e1rmilyen probl\u00e9m\u00e1val az IT-hez forduljanak. Ha az \u00fcgyfelek sz\u00e1m\u00e1ra lehet\u0151v\u00e9 tessz\u00fck, hogy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l<\/a> seg\u00edts\u00e9g\u00e9vel maguk oldj\u00e1k meg probl\u00e9m\u00e1ikat, az cs\u00f6kkenti az IT munkaterhel\u00e9s\u00e9t, \u00e9s lehet\u0151v\u00e9 teszi az \u00fcgyfelek sz\u00e1m\u00e1ra, hogy saj\u00e1t t\u00f6rt\u00e9net\u00fck h\u0151sei legyenek. R\u00e1ad\u00e1sul nem kell sorban \u00e1llniuk a kisebb probl\u00e9m\u00e1k kijav\u00edt\u00e1s\u00e1ra.<\/p>\n

3. T\u00f6bb id\u0151 a kifizet\u0151d\u0151bb munk\u00e1ra<\/h2>\n

Nem kell mindig az \u00fcgyf\u00e9lr\u0151l sz\u00f3lnia, igaz? V\u00e9gs\u0151 soron az informatikai szolg\u00e1ltat\u00e1saidnak min\u0151s\u00e9ge nagym\u00e9rt\u00e9kben f\u00fcgg a szolg\u00e1ltat\u00e1st ny\u00fajt\u00f3 munkat\u00e1rsak hozz\u00e1\u00e1ll\u00e1s\u00e1t\u00f3l \u00e9s motiv\u00e1ci\u00f3j\u00e1t\u00f3l.<\/p>\n

A shift left l\u00e9nyege, hogy megosztod a tud\u00e1st, hogy minden egyes t\u00e1mogat\u00e1si vonal, bele\u00e9rtve az \u00fcgyfelet is, nagyobb kih\u00edv\u00e1st jelent\u0151 probl\u00e9m\u00e1kat oldhasson meg, mint kor\u00e1bban. Ha kiszervezed a legegyszer\u0171bb feladatokat, t\u00f6bb id\u0151d marad olyan munk\u00e1ra, amely seg\u00edt val\u00f3di \u00e9rt\u00e9ket ny\u00fajtani szervezeti szinten.<\/p>\n

4. Az informatikai ismeretek megoszt\u00e1sa az eg\u00e9sz v\u00e1llalaton bel\u00fcl<\/h2>\n

A Shift left a tud\u00e1sk\u00f6zpont\u00fa szolg\u00e1ltat\u00e1s (Knowledge Centered Service, KCS)<\/a> koncepci\u00f3ja alapj\u00e1n m\u0171k\u00f6dik, amely egy egyszer\u0171, de hat\u00e9kony informatikai t\u00e1mogat\u00e1si m\u00f3dszertan, amely a tud\u00e1s l\u00e9trehoz\u00e1s\u00e1t \u00e9s megoszt\u00e1s\u00e1t helyezi minden informatikai interakci\u00f3 k\u00f6z\u00e9ppontj\u00e1ba. A tud\u00e1s egyszer\u0171en hatalomm\u00e1 v\u00e1lik. Az e hatalom r\u00f6gz\u00edt\u00e9s\u00e9re, katalogiz\u00e1l\u00e1s\u00e1ra \u00e9s megoszt\u00e1s\u00e1ra haszn\u00e1lt rendszerek az IT legjelent\u0151sebb aj\u00e1nlat\u00e1v\u00e1 v\u00e1lnak a shift fel\u00e9 vezet\u0151 \u00fat sor\u00e1n. Hidd el nek\u00fcnk; a TOPdesk bels\u0151 \u00fcgyf\u00e9lszolg\u00e1lati csapatai a KCS \u00fatmutat\u00e1st saj\u00e1t t\u00e1mogat\u00e1si funkci\u00f3ikban vezett\u00e9k be<\/a>, \u00e9s a pozit\u00edv eredm\u00e9nyek a szolg\u00e1ltat\u00e1si kapcsolat mindk\u00e9t oldal\u00e1n nagyon b\u00edztat\u00f3ak.<\/p>\n

\u201dA tud\u00e1s hatalomm\u00e1 v\u00e1lik. A hatalom megszerz\u00e9s\u00e9re, katalogiz\u00e1l\u00e1s\u00e1ra \u00e9s megoszt\u00e1s\u00e1ra haszn\u00e1lt rendszerek az IT legjelent\u0151sebb aj\u00e1nlat\u00e1v\u00e1 v\u00e1lnak a shift leftfel\u00e9 vezet\u0151 \u00fat sor\u00e1n.<\/p><\/blockquote>\n

5. Informatikai csapatod megkapja a meg\u00e9rdemelt elismer\u00e9st<\/h2>\n

Mindig j\u00f3 \u00f6tlet gondoskodni arr\u00f3l, hogy az informatikai r\u00e9szleged megfelel\u0151 r\u00e1l\u00e1t\u00e1ssal<\/a> rendelkezzen. A CIO-k \u00e9s az IT-ir\u00e1ny\u00edt\u00f3k haszn\u00e1t veszik, mivel azt szeretn\u00e9k, ha a pozit\u00edv IT-sztorik felker\u00fcln\u00e9nek az igazgat\u00f3s\u00e1ghoz. Ez nem csak az oszt\u00e1ly munk\u00e1j\u00e1ra vet j\u00f3 f\u00e9nyt, de sokkal nagyobb befoly\u00e1st biztos\u00edt sz\u00e1mukra az olyan dolgokr\u00f3l folytatott t\u00e1rgyal\u00e1sok sor\u00e1n, mint p\u00e9ld\u00e1ul a nagyobb finansz\u00edroz\u00e1s vagy a csapatba val\u00f3 felv\u00e9tel.<\/p>\n

Haszn\u00e1ld az IT-csapat tud\u00e1s\u00e1t j\u00f3ra<\/h2>\n

Tekintsd meg tud\u00e1smenedzsment e-bookunkat, hogy megismerd a tud\u00e1sk\u00f6zpont\u00fa szolg\u00e1ltat\u00e1s el\u0151nyeit, \u00e9s megtudd, hogyan seg\u00edthetsz az informatikai r\u00e9szlegednek az el\u00e9r\u00e9s\u00e9ben.<\/p>\n","protected":false},"excerpt":{"rendered":"

A Shift left t\u00f6bb, mint egy szlogen. Az informatikai r\u00e9szlegek \u00edgy jobban meg\u00e9rthetik \u00fcgyfeleiket, k\u00e9pess\u00e9 tehetik \u0151ket saj\u00e1t probl\u00e9m\u00e1ik megold\u00e1s\u00e1ra, \u00e9s id\u0151t nyerhetnek vissza a kifizet\u0151d\u0151bb munk\u00e1ra. Mivel az IT-csapatoknak most az a kih\u00edv\u00e1s, hogy szolg\u00e1ltat\u00e1saikat az \u00fcgyfelek n\u00f6vekv\u0151 elv\u00e1r\u00e1saihoz igaz\u00edts\u00e1k, nincs is jobb alkalom a Shift left-re. Az informatikai \u00fcgyf\u00e9lszolg\u00e1latok sz\u00e1m\u00e1ra a Shifting left<\/p>\n","protected":false},"author":379,"featured_media":18550,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nMilyen el\u0151ny\u00f6kkel j\u00e1r a Shift Left?| TOPdesk Blog<\/title>\n<meta name=\"description\" content=\"Ismerd meg a Shift left m\u00f3dszer el\u0151nyeit az IT szolg\u00e1ltat\u00e1smenedzsmentben \u00e9s hogyan hozhat l\u00e9tre hat\u00e9konyabb \u00fcgyf\u00e9lszolg\u00e1latot!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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