{"id":19000,"date":"2024-02-09T15:17:44","date_gmt":"2024-02-09T14:17:44","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=19000"},"modified":"2024-07-17T12:30:57","modified_gmt":"2024-07-17T10:30:57","slug":"5-kpi-tudasbazis","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/5-kpi-tudasbazis\/","title":{"rendered":"5 l\u00e9tfontoss\u00e1g\u00fa tud\u00e1sb\u00e1zis KPI a jobb \u00f6nkiszolg\u00e1l\u00e1shoz"},"content":{"rendered":"<p><span data-contrast=\"auto\">A <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/fogalomtar\/mi-a-tudasmenedzsment\/\"><span data-contrast=\"none\">tud\u00e1smenedzsment<\/span><\/a><span data-contrast=\"auto\"> egy soha v\u00e9get nem \u00e9r\u0151 folyamat; a szervezet folyamatos fejl\u0151d\u00e9se azt jelenti, hogy a tud\u00e1sb\u00e1zist folyamatosan friss\u00edteni kell \u00faj inform\u00e1ci\u00f3kkal.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Fontos, hogy rendszeresen m\u00e9rd a tud\u00e1sb\u00e1zis \u00e1llapot\u00e1t \u00e9s a tud\u00e1sb\u00e1zis KPI-ket. De hogyan teheted ezt meg?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Hogyan tartsunk fenn egy eg\u00e9szs\u00e9ges tud\u00e1sb\u00e1zist?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">A tud\u00e1sb\u00e1zisra vonatkoz\u00f3 KPI-ok folyamatos nyomon k\u00f6vet\u00e9s\u00e9vel felfedezheted, hogy a tud\u00e1smenedzsment-folyamat mely r\u00e9szeire kell nagyobb hangs\u00falyt fektetned: k\u00e9sz\u00edts err\u0151l havi jelent\u00e9st.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Vegy\u00fck p\u00e9ldak\u00e9nt a TOPdesket.<\/span> <span data-contrast=\"auto\">\u00c9n a Supportn\u00e1l dolgozom, mint m\u0171szaki term\u00e9k-konzulens, \u00e9s itt \u00edgy v\u00e9gezz\u00fck a tud\u00e1sb\u00e1zis ilyen jelleg\u0171 \u00e9rt\u00e9kel\u00e9seit.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A te szervezeted elkezdte m\u00e1r a <\/span><a href=\"https:\/\/www.topdesk.com\/en\/blog\/itsm\/benefits-of-knowledge-management\/\"><span data-contrast=\"none\">tud\u00e1smenedzsment bevezet\u00e9s\u00e9t<\/span><\/a><span data-contrast=\"auto\">?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Akt\u00edvan haszn\u00e1lod a tud\u00e1sb\u00e1zisod?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Semmi sem bosszant\u00f3bb, mint amikor egy v\u00e1lasz keres\u00e9sekor r\u00e9gi vagy helytelen inform\u00e1ci\u00f3kra bukkansz. Ez\u00e9rt fontos, hogy a tud\u00e1sb\u00e1zis naprak\u00e9sz inform\u00e1ci\u00f3kat tartalmazzon.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ennek biztos\u00edt\u00e1sa \u00e9rdek\u00e9ben el\u0151sz\u00f6r is gy\u0151z\u0151dj meg arr\u00f3l, hogy minden oper\u00e1tor akt\u00edvan haszn\u00e1lja a tud\u00e1sb\u00e1zist.<\/span> <span data-contrast=\"auto\">Tov\u00e1bb\u00e1 azt szeretn\u00e9d, hogy a supportosok akt\u00edvan <\/span><a href=\"https:\/\/www.topdesk.com\/en\/blog\/itsm\/writing-better-knowledge-base-articles\/\"><span data-contrast=\"none\">hozzanak l\u00e9tre \u00faj tud\u00e1selemeket<\/span><\/a><span data-contrast=\"auto\"> \u00e9s m\u00f3dos\u00edts\u00e1k a megl\u00e9v\u0151 cikkeket. Az oper\u00e1torok\/gyakorl\u00f3k csoportonk\u00e9nti szintj\u00e9re is r\u00e1k\u00f6zel\u00edt\u00fcnk, hogy tudjuk, mely koll\u00e9g\u00e1knak kell k\u00fcl\u00f6n figyelmet szentelni.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">A tud\u00e1sb\u00e1zis \u00e1llapot\u00e1nak m\u00e9r\u00e9se (elemek)<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Annak meg\u00e1llap\u00edt\u00e1s\u00e1ra, hogy a tud\u00e1srendszer akt\u00edvan haszn\u00e1latban van-e, sz\u00e1mos id\u0151szakos m\u00e9r\u00e9st v\u00e9gz\u00fcnk:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az \u00faj tud\u00e1selemek sz\u00e1ma a tud\u00e1selemek teljes sz\u00e1m\u00e1hoz \u00e9s a bejelentett jelent\u00e9sek teljes sz\u00e1m\u00e1hoz viszony\u00edtva. Ezzel a m\u00e9r\u00e9ssel azt ellen\u0151rizz\u00fck, hogy b\u0151v\u00fcl-e \u00faj ismeretekkel a tud\u00e1sb\u00e1zis.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az elm\u00falt h\u00f3napokban friss\u00edtett tud\u00e1selemek sz\u00e1zal\u00e9kos ar\u00e1nya. A m\u00e9r\u0151sz\u00e1m havi \u00f6sszehasonl\u00edt\u00e1s\u00e1val egy szempillant\u00e1s alatt l\u00e1thatod, hogy mennyire naprak\u00e9sz a tud\u00e1srendszer.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">A tud\u00e1shaszn\u00e1lat sz\u00e1zal\u00e9kos ar\u00e1nya alkateg\u00f3ri\u00e1nk\u00e9nt. Ez a m\u00e9r\u00e9s azt mutatja meg, hogy mely t\u00e9mak\u00f6r\u00f6k vannak alulreprezent\u00e1lva a tud\u00e1srendszerben.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">A hasznosnak vagy nem hasznosnak \u00e9rt\u00e9kelt tud\u00e1selemek sz\u00e1ma. Ez a m\u00e9r\u00e9s azt mutatja meg, hogy a v\u00e9gfelhaszn\u00e1l\u00f3k hogyan \u00e9rt\u00e9kelik a tud\u00e1st. El\u0151fordulhat, hogy nem \u00e9rt\u00e9kelik hasznosnak a tud\u00e1selemeidet?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az \u00faj tud\u00e1selemmel megoldott incidensek sz\u00e1zal\u00e9kos ar\u00e1nya a r\u00e9gebbi tud\u00e1selemekhez k\u00e9pest. Ez a m\u00e9r\u0151sz\u00e1m azt mutatja, hogy a v\u00e9gfelhaszn\u00e1l\u00f3k megtal\u00e1lj\u00e1k-e a tud\u00e1selemeket.<\/span> <span data-contrast=\"auto\">Ha a sz\u00e1zal\u00e9kos ar\u00e1ny magas, akkor az \u00faj k\u00e9rd\u00e9sek t\u00f6bbnyire \u00faj probl\u00e9m\u00e1kr\u00f3l \u00e9rkeznek. Az alacsony sz\u00e1zal\u00e9kos ar\u00e1ny azt mutatja, hogy a felhaszn\u00e1l\u00f3k nem tal\u00e1lj\u00e1k meg a megl\u00e9v\u0151 tud\u00e1selemeket, m\u00e9g akkor sem, ha azok m\u00e1r hosszabb ideje rendelkez\u00e9sre \u00e1llnak.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">M\u00e9g csak most kezdt\u00e9l bele a r\u00e9szlegedre vonatkoz\u00f3 c\u00e9lok megval\u00f3s\u00edt\u00e1s\u00e1ba? \u00cdme n\u00e9h\u00e1ny <\/span><a href=\"https:\/\/www.topdesk.com\/en\/blog\/itsm\/better-service-desk-kpis\/\"><span data-contrast=\"none\">\u00fcgyf\u00e9lszolg\u00e1lati KPI<\/span><\/a><span data-contrast=\"auto\">, amit \u00e9rdemes megfontolni.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Oszd meg hat\u00e9konyabban a tud\u00e1st a v\u00e1llalatodon bel\u00fcl<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Szeretn\u00e9l m\u00e9g t\u00f6bb inspir\u00e1ci\u00f3t a jobb tud\u00e1sb\u00e1zisok \u00e9p\u00edt\u00e9s\u00e9hez? T\u00f6ltsd le <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/e-konyvek\/tudasmenedzsment\/\"><span data-contrast=\"none\">tud\u00e1smenedzsment e-bookunkat<\/span><\/a><span data-contrast=\"auto\">, amelyben tippeket \u00e9s tr\u00fckk\u00f6ket tal\u00e1lsz, \u00e9s kisz\u00e1m\u00edthatod az id\u0151- \u00e9s k\u00f6lts\u00e9gmegtakar\u00edt\u00e1st.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A tud\u00e1smenedzsment egy soha v\u00e9get nem \u00e9r\u0151 folyamat; a szervezet folyamatos fejl\u0151d\u00e9se azt jelenti, hogy a tud\u00e1sb\u00e1zist folyamatosan friss\u00edteni kell \u00faj inform\u00e1ci\u00f3kkal.\u00a0 Fontos, hogy rendszeresen m\u00e9rd a tud\u00e1sb\u00e1zis \u00e1llapot\u00e1t \u00e9s a tud\u00e1sb\u00e1zis KPI-ket. De hogyan teheted ezt meg?\u00a0 Hogyan tartsunk fenn egy eg\u00e9szs\u00e9ges tud\u00e1sb\u00e1zist?\u00a0 A tud\u00e1sb\u00e1zisra vonatkoz\u00f3 KPI-ok folyamatos nyomon k\u00f6vet\u00e9s\u00e9vel felfedezheted, hogy a tud\u00e1smenedzsment-folyamat<\/p>\n","protected":false},"author":1,"featured_media":17398,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 l\u00e9tfontoss\u00e1g\u00fa tud\u00e1sb\u00e1zis KPI a jobb \u00f6nkiszolg\u00e1l\u00e1shoz | TOPdesk<\/title>\n<meta name=\"description\" content=\"Optimaliz\u00e1ld tud\u00e1sb\u00e1zisodat hat\u00e9kony KPI-k seg\u00edts\u00e9g\u00e9vel. 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