{"id":19165,"date":"2024-02-29T14:53:24","date_gmt":"2024-02-29T13:53:24","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=19165"},"modified":"2024-07-17T11:54:19","modified_gmt":"2024-07-17T09:54:19","slug":"onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/","title":{"rendered":"\u00d6nkiszolg\u00e1l\u00f3 port\u00e1lok: A felhaszn\u00e1l\u00f3i el\u00e9gedetts\u00e9g \u00fajra defini\u00e1l\u00e1sa"},"content":{"rendered":"<p><span data-contrast=\"auto\">Mindenkinek sz\u00fcks\u00e9ge van id\u0151nk\u00e9nt seg\u00edts\u00e9gre a munkahely\u00e9n. Legyen sz\u00f3 ak\u00e1r az \u00fcgyfelekr\u0151l, akiknek tiszt\u00e1zni kell a v\u00e1s\u00e1rl\u00e1saikat, ak\u00e1r a munkav\u00e1llal\u00f3kr\u00f3l, akik a v\u00e1llalati szabads\u00e1gol\u00e1si ir\u00e1nyelvekr\u0151l k\u00e9rdeznek, mindannyian a lehet\u0151 leggyorsabban \u00e9s legegyszer\u0171bben szeretn\u00e9nk inform\u00e1ci\u00f3t kapni.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Manaps\u00e1g m\u00e1r nincs sz\u00fcks\u00e9g emberi beavatkoz\u00e1sra az inform\u00e1ci\u00f3k megtal\u00e1l\u00e1s\u00e1hoz &#8211; \u00e9s a legt\u00f6bb esetben ez a plusz l\u00e9p\u00e9s a felhaszn\u00e1l\u00f3i \u00e9lm\u00e9nyt h\u00e1tr\u00e1ltatja. A Service Deskek gyakran v\u00e1lasztj\u00e1k az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lokat (SSP-k), hogy v\u00e1laszt adjanak a gyakran felmer\u00fcl\u0151 k\u00e9rd\u00e9sekre \u00e9s probl\u00e9m\u00e1kra.\u00a0 Ebben a cikkben elmer\u00fcl\u00fcnk ezekben a rendszerekben, \u00e9s abban, hogyan hat\u00e1rozz\u00e1k meg \u00fajra az \u00fcgyfelek bevon\u00e1s\u00e1t \u00e9s el\u00e9gedetts\u00e9g\u00e9t a v\u00e1llalatod sz\u00e1m\u00e1ra.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Mik azok az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok?<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok (SSP-k) olyan digit\u00e1lis fel\u00fcletek, amelyek lehet\u0151v\u00e9 teszik a felhaszn\u00e1l\u00f3k (jellemz\u0151en \u00fcgyfelek vagy kliensek) sz\u00e1m\u00e1ra, hogy hozz\u00e1f\u00e9rjenek inform\u00e1ci\u00f3khoz, feladatokat hajtsanak v\u00e9gre \u00e9s kommunik\u00e1ljanak a v\u00e1llalattal an\u00e9lk\u00fcl, hogy a szervizszolg\u00e1lat munkat\u00e1rsainak k\u00f6zvetlen k\u00f6zrem\u0171k\u00f6d\u00e9s\u00e9re lenne sz\u00fcks\u00e9g\u00fck.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok, mint p\u00e9ld\u00e1ul a <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/funkciok\/onkiszolgalo-portal\/\"><span data-contrast=\"none\">TOPdesk-\u00e9<\/span><\/a><span data-contrast=\"auto\">, jellemz\u0151en tud\u00e1sb\u00e1zist, \u00fcgyf\u00e9lport\u00e1lt \u00e9s szolg\u00e1ltat\u00e1skatal\u00f3gust tartalmaznak, gyakran chatbot-integr\u00e1ci\u00f3val \u00e9s automatiz\u00e1lt folyamatokkal az egyedi k\u00e9r\u00e9sekhez. Ez seg\u00edt id\u0151t megtakar\u00edtani \u00e9s azonnali \u00fcgyf\u00e9lt\u00e1mogat\u00e1st ny\u00fajt, nagym\u00e9rt\u00e9kben jav\u00edtva az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt \u00e9s a v\u00e1llalat hat\u00e9konys\u00e1g\u00e1t egy csap\u00e1sra.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Napjainkban az <\/span><a href=\"https:\/\/blog.hubspot.com\/service\/self-service-stats?__hstc=77580170.ad8abaae8e04f8ab04244a28292ce438.1700054687832.1705393910526.1706089376921.16&amp;__hssc=77580170.4.1706089376921&amp;__hsfp=1620351549\"><span data-contrast=\"none\">\u00fcgyfelek 88%-a<\/span><\/a><span data-contrast=\"auto\"> elv\u00e1rja, hogy egy v\u00e1llalat rendelkezzen \u00f6nkiszolg\u00e1l\u00f3 port\u00e1llal. Teh\u00e1t, ha a v\u00e1llalatodnak m\u00e9g nincs ilyen port\u00e1lja, itt az ideje, hogy fontol\u00f3ra vedd a bevezet\u00e9s\u00e9t.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">Hogyan m\u0171k\u00f6dnek<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Ezek a port\u00e1lok hat\u00e9konys\u00e1guk \u00e9s k\u00e9nyelm\u00fck miatt sz\u00e1mos \u00fczleti strat\u00e9gia szerves r\u00e9sz\u00e9t k\u00e9pezik. \u00cdme, hogyan m\u0171k\u00f6dnek, \u00e9s hogyan lend\u00edthetik fel egy v\u00e1llalat <\/span><a href=\"https:\/\/blog.topdesk.com\/hu\/vallalati-szolgaltatasmenedzsment\/szolgaltatasi-kultura\/fenntarthato-novekedes\/\"><span data-contrast=\"none\">fenntarthat\u00f3 n\u00f6veked\u00e9s\u00e9t<\/span><\/a><span data-contrast=\"auto\">:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az inform\u00e1ci\u00f3hoz val\u00f3 hozz\u00e1f\u00e9r\u00e9s:<\/span><span data-contrast=\"auto\"> A port\u00e1l seg\u00edts\u00e9g\u00e9vel \u00fcgyfeleid az inform\u00e1ci\u00f3k sz\u00e9les sk\u00e1l\u00e1j\u00e1t \u00e9rhetik el \u00f6n\u00e1ll\u00f3an. Ezen inform\u00e1ci\u00f3k k\u00f6z\u00e9 tartozhatnak p\u00e9ld\u00e1ul a GYIK, felhaszn\u00e1l\u00f3i k\u00e9zik\u00f6nyvek, ir\u00e1nyelvek dokumentumai \u00e9s a term\u00e9k r\u00e9szletei.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Tranzakci\u00f3k menedzsel\u00e9se:<\/span><span data-contrast=\"auto\"> Az \u00fcgyfelek k\u00fcl\u00f6nb\u00f6z\u0151 tranzakci\u00f3kat hajthatnak v\u00e9gre, p\u00e9ld\u00e1ul megrendel\u00e9seket adhatnak le, fizethetnek vagy meg\u00faj\u00edthatj\u00e1k el\u0151fizet\u00e9seiket.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Account Management:<\/span><span data-contrast=\"auto\"> A felhaszn\u00e1l\u00f3k \u00f6nkiszolg\u00e1l\u00f3 platformokon kezelhetik a sz\u00e1mla adatokat, nyomon k\u00f6vethetik a rendel\u00e9si el\u0151zm\u00e9nyeket \u00e9s friss\u00edthetik szem\u00e9lyes adataikat.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">\u00dcgyf\u00e9lszolg\u00e1lat \u00e9s hibaelh\u00e1r\u00edt\u00e1s:<\/span><span data-contrast=\"auto\"> A port\u00e1lok gyakran tartalmaznak hibaelh\u00e1r\u00edt\u00e1si \u00fatmutat\u00f3kat, \u00fcgyf\u00e9lszolg\u00e1lati hibajegykezel\u0151 rendszereket \u00e9s f\u00f3rumokat a k\u00f6z\u00f6ss\u00e9gi seg\u00edts\u00e9ghez.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">Visszajelz\u00e9sek gy\u0171jt\u00e9se:<\/span><span data-contrast=\"auto\"> A v\u00e1llalkoz\u00e1sok haszn\u00e1lhatj\u00e1k a port\u00e1lokat visszajelz\u00e9sek gy\u0171jt\u00e9s\u00e9re, felm\u00e9r\u00e9sek k\u00e9sz\u00edt\u00e9s\u00e9re \u00e9s a felhaszn\u00e1l\u00f3kkal val\u00f3 kapcsolattart\u00e1sra.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span data-contrast=\"auto\">\u00d6nkiszolg\u00e1l\u00f3 port\u00e1lok a HR ter\u00fclet\u00e9n<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok nem korl\u00e1toz\u00f3dnak az \u00fcgyfelekkel val\u00f3 interakci\u00f3kra. Sok v\u00e1llalat haszn\u00e1lja \u0151ket bels\u0151 alkalmazotti t\u00e1mogat\u00e1sra, p\u00e9ld\u00e1ul a hum\u00e1n er\u0151forr\u00e1s ter\u00fclet\u00e9n. A v\u00e1llalati SSP-t haszn\u00e1lhatod kritikus v\u00e1llalati inform\u00e1ci\u00f3k, ir\u00e1nyelvek, term\u00e9kinform\u00e1ci\u00f3k \u00e9s m\u00e9g sok minden m\u00e1s szolg\u00e1ltat\u00e1s ny\u00fajt\u00e1s\u00e1ra.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok pozit\u00edvan befoly\u00e1solhatj\u00e1k az alkalmazottak mor\u00e1lj\u00e1t is. A <\/span><a href=\"https:\/\/www.workvivo.com\/\"><span data-contrast=\"none\">Workvivo<\/span><\/a><span data-contrast=\"auto\"> nemr\u00e9giben k\u00e9sz\u00fclt tanulm\u00e1nya szerint a HR-szakemberek 98%-a \u00e9rezte mag\u00e1t ki\u00e9gettnek az elm\u00falt hat h\u00f3napban. Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok seg\u00edts\u00e9g\u00e9vel k\u00f6nny\u00edthetsz ezen a terhen, \u00e9s lehet\u0151v\u00e9 teheted a HR-csapatod sz\u00e1m\u00e1ra, hogy olyan \u00e9rt\u00e9kes feladatokra \u00f6sszpontos\u00edtson, mint a v\u00e1llalati kult\u00fara \u00e9s a munkav\u00e1llal\u00f3k elk\u00f6telezetts\u00e9g\u00e9nek jav\u00edt\u00e1sa wellness-programok \u00e9s csapat\u00e9p\u00edt\u0151 tev\u00e9kenys\u00e9gek r\u00e9v\u00e9n.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">A v\u00e1llalati n\u00f6veked\u00e9s \u00f6szt\u00f6nz\u00e9se<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">A bels\u0151 \u00e9s k\u00fcls\u0151 munkat\u00e1rsak t\u00e1mogat\u00e1s\u00e1n t\u00falmen\u0151en az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok a n\u00f6veked\u00e9s \u00e9s sk\u00e1l\u00e1z\u00e1s k\u00fcl\u00f6nb\u00f6z\u0151 m\u00f3djait k\u00edn\u00e1lj\u00e1k a v\u00e1llalat sz\u00e1m\u00e1ra. \u00cdme n\u00e9h\u00e1ny m\u00f3dszer, amellyel fokozhatod a v\u00e1llalati n\u00f6veked\u00e9st a be\u00fczemelt \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lokkal.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Cs\u00f6kkentett m\u0171k\u00f6d\u00e9si k\u00f6lts\u00e9gek<\/strong>:<\/span><span data-contrast=\"auto\"> A rutinfeladatok \u00e9s az \u00fcgyf\u00e9linterakci\u00f3k automatiz\u00e1l\u00e1sa \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lokkal cs\u00f6kkenti a szem\u00e9lyzet beavatkoz\u00e1s\u00e1nak sz\u00fcks\u00e9gess\u00e9g\u00e9t. Ez jelent\u0151sen cs\u00f6kkenti a m\u0171k\u00f6d\u00e9si k\u00f6lts\u00e9geket.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>24\/7 el\u00e9rhet\u0151s\u00e9g:<\/strong><span data-contrast=\"auto\"> Az \u00fcgyfelek \u00e9rt\u00e9kelik a probl\u00e9m\u00e1k megold\u00e1s\u00e1nak k\u00e9nyelm\u00e9t \u00e9s gyorsas\u00e1g\u00e1t, illetve az \u00f6n\u00e1ll\u00f3 inform\u00e1ci\u00f3keres\u00e9st. Ez az \u00f6n\u00e1ll\u00f3s\u00e1g n\u00f6velheti az el\u00e9gedetts\u00e9get \u00e9s a h\u0171s\u00e9get, n\u00f6velheti az \u00fcgyfelek \u00e9lettartam\u00e1nak \u00e9rt\u00e9k\u00e9t, \u00e9s jav\u00edthatja az aj\u00e1nl\u00e1si ar\u00e1nyt.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><strong>Tov\u00e1bbfejlesztett adatgy\u0171jt\u00e9s:<\/strong><span data-contrast=\"auto\"> A port\u00e1lok seg\u00edts\u00e9g\u00e9vel a v\u00e1llalkoz\u00e1sok \u00e9rt\u00e9kes adatokat gy\u0171jthetnek a felhaszn\u00e1l\u00f3k viselked\u00e9s\u00e9r\u0151l, preferenci\u00e1ir\u00f3l \u00e9s visszajelz\u00e9seir\u0151l, amelyek felhaszn\u00e1lhat\u00f3k a term\u00e9kek, szolg\u00e1ltat\u00e1sok \u00e9s \u00fcgyf\u00e9l\u00e9lm\u00e9ny jav\u00edt\u00e1s\u00e1ra. Ne feledd, hogy ennek sor\u00e1n tartsd be az adatv\u00e9delmi ir\u00e1nyelveket.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><strong>Fokozott \u00e9rt\u00e9kes\u00edt\u00e9s \u00e9s kereszt\u00e9rt\u00e9kes\u00edt\u00e9si lehet\u0151s\u00e9gek:<\/strong><span data-contrast=\"auto\"> A port\u00e1lok k\u00f6zvetlen\u00fcl n\u00f6velhetik az \u00e9rt\u00e9kes\u00edt\u00e9st az\u00e1ltal, hogy megk\u00f6nny\u00edtik az \u00fcgyfelek sz\u00e1m\u00e1ra a term\u00e9kek b\u00f6ng\u00e9sz\u00e9s\u00e9t, a r\u00e9szletes inform\u00e1ci\u00f3k el\u00e9r\u00e9s\u00e9t \u00e9s a v\u00e1s\u00e1rl\u00e1st. Lehet\u0151s\u00e9get biztos\u00edtanak a kapcsol\u00f3d\u00f3 term\u00e9kek vagy fejleszt\u00e9sek bemutat\u00e1s\u00e1ra is, ami fokozza a kereszt\u00e9rt\u00e9kes\u00edt\u00e9st \u00e9s a fel\u00fcl\u00e9rt\u00e9kes\u00edt\u00e9st.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Gyorsabb megold\u00e1si id\u0151k:<\/strong><\/span><span data-contrast=\"auto\"> Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok jelent\u0151sen cs\u00f6kkenthetik az \u00fcgyf\u00e9lk\u00e9rd\u00e9sek vagy probl\u00e9m\u00e1k megold\u00e1s\u00e1nak idej\u00e9t. Ez seg\u00edt jav\u00edtani az \u00fcgyf\u00e9lszolg\u00e1lat hat\u00e9konys\u00e1g\u00e1t, valamint a v\u00e1llalat h\u00edrnev\u00e9t \u00e9s hiteless\u00e9g\u00e9t.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><strong>F\u00f3kusz\u00e1l\u00e1s az alapvet\u0151 \u00fczleti tev\u00e9kenys\u00e9gekre:<\/strong><span data-contrast=\"auto\"> Az\u00e1ltal, hogy a visszat\u00e9r\u0151 k\u00e9rd\u00e9sek \u00e9s feladatok kivannak szervezve az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lra, az \u00fcgyf\u00e9lszolg\u00e1lati munkat\u00e1rsak jobban tudnak <\/span><a href=\"https:\/\/blog.topdesk.com\/hu\/itsm\/tudasmenedzsment\/milyen-elonyokkel-jar-a-shift-left-az-itsm-szamara\/\"><span data-contrast=\"none\">f\u00f3kusz\u00e1lni a strat\u00e9giai \u00e9s \u00f6sszetettebb k\u00e9rd\u00e9sekre<\/span><\/a><span data-contrast=\"auto\">, hogy nagyobb \u00fczleti n\u00f6veked\u00e9st \u00e9s innov\u00e1ci\u00f3t \u00e9rjenek el. Ez vonatkozik a kisebb v\u00e1llalatokra \u00e9s az indul\u00f3 v\u00e1llalkoz\u00e1sokra, amelyeknek a csapattagjai t\u00f6bb szerepk\u00f6rben is tev\u00e9kenykedhetnek.<\/span> <span data-contrast=\"auto\">Tegy\u00fck fel, hogy van egy marketingmenedzsered, aki seg\u00edt az \u00fcgyf\u00e9lt\u00e1mogat\u00e1sban, vagy egy \u00e9rt\u00e9kes\u00edt\u00e9si vezet\u0151d, aki a megl\u00e9v\u0151 \u00fcgyfelek probl\u00e9m\u00e1ival foglalkozik. Mostant\u00f3l ezek az alkalmazottak t\u00f6bb id\u0151t t\u00f6lthetnek a strat\u00e9gi\u00e1k kidolgoz\u00e1s\u00e1val \u00e9s a n\u00f6veked\u00e9si tev\u00e9kenys\u00e9gek megval\u00f3s\u00edt\u00e1s\u00e1val.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559684&quot;:-2,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><strong>Sk\u00e1l\u00e1zhat\u00f3s\u00e1g<\/strong><span data-contrast=\"auto\"><strong>:<\/strong> Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok az \u00fczlet n\u00f6veked\u00e9s\u00e9vel k\u00f6nnyen sk\u00e1l\u00e1zhat\u00f3k, hogy t\u00f6bb felhaszn\u00e1l\u00f3t, adatot \u00e9s \u00f6sszetett interakci\u00f3t tudjanak fogadni an\u00e9lk\u00fcl, hogy az er\u0151forr\u00e1sok ar\u00e1nyosan n\u00f6vekedn\u00e9nek.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span data-contrast=\"auto\">Hogyan hozz l\u00e9tre saj\u00e1t \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lt<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">\u00d6nkiszolg\u00e1l\u00f3 port\u00e1l ind\u00edt\u00e1s\u00e1t fontolgatod, de nem tudod, hol kezdd el? \u00cdme, hogyan kezdheted el:<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"auto\">Kezdd vil\u00e1gos c\u00e9lokkal \u00e9s felhaszn\u00e1l\u00f3i inform\u00e1ci\u00f3kkal:<\/span><\/b><span data-contrast=\"auto\"> El\u0151sz\u00f6r is hat\u00e1rozd meg, hogy mit szeretn\u00e9l el\u00e9rni a port\u00e1loddal. Automatiz\u00e1l\u00e1si funkci\u00f3kra van sz\u00fcks\u00e9ged, vagy az \u00fcgyf\u00e9lszolg\u00e1lati h\u00edv\u00e1sok cs\u00f6kkent\u00e9s\u00e9re? Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lt bels\u0151 vagy \u00fcgyf\u00e9lt\u00e1mogat\u00e1sra, vagy mindkett\u0151re fogod haszn\u00e1lni? Ha vil\u00e1gos c\u00e9ljaid vannak, jobban meg tudod hat\u00e1rozni, hogyan \u00e1ll\u00edtsd be a port\u00e1lt. Ugyanilyen fontos a felhaszn\u00e1l\u00f3k ig\u00e9nyeinek meg\u00e9rt\u00e9se is. Fontold meg felm\u00e9r\u00e9sek vagy interj\u00fak k\u00e9sz\u00edt\u00e9s\u00e9t, hogy betekint\u00e9st nyerj arr\u00f3l, hogy milyen funkci\u00f3kat \u00e9s inform\u00e1ci\u00f3kat \u00e9rt\u00e9kelnek a legink\u00e1bb.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Teremtsd meg az alapokat:<\/span><\/b><span data-contrast=\"auto\"> Jobb, ha az alapok megteremt\u00e9se el\u0151tt b\u00e1rmit is v\u00e9grehajtunk. Ez mag\u00e1ba foglalja a fejleszt\u0151kb\u0151l, UX\/UI-designerekb\u0151l \u00e9s \u00fczleti elemz\u0151kb\u0151l \u00e1ll\u00f3 projektcsapat \u00f6ssze\u00e1ll\u00edt\u00e1s\u00e1t. A megval\u00f3s\u00edt\u00e1s fel\u00fcgyelet\u00e9re egy projektmenedzser felb\u00e9rl\u00e9se remek kezdet. Alternat\u00edv megold\u00e1sk\u00e9nt megb\u00edzhatsz valakit a csapatodb\u00f3l, aki <\/span><a href=\"https:\/\/research.com\/degrees\/best-online-bachelors-in-project-management-programs\"><span data-contrast=\"none\">online projektmenedzseri v\u00e9gzetts\u00e9ggel<\/span><\/a><span data-contrast=\"auto\"> rendelkezik, hogy ad hoc m\u00f3don fel\u00fcgyelje a projektet. K\u00e9sz\u00edts egy r\u00e9szletes projekt \u00fctemtervet, amely felv\u00e1zolja a legfontosabb m\u00e9rf\u00f6ldk\u00f6veket, mint p\u00e9ld\u00e1ul a tervez\u00e9s, a fejleszt\u00e9s, a tesztel\u00e9s \u00e9s a bevezet\u00e9s. Tervezz min\u00e9l alaposabban, hogy elker\u00fcld az el\u0151re nem l\u00e1that\u00f3 sz\u0171k keresztmetszeteket vagy k\u00f6lts\u00e9geket, amikor elkezded az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l \u00e9p\u00edt\u00e9s\u00e9t.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Tervezd meg port\u00e1lodat:<\/span><\/b><span data-contrast=\"auto\"> Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l felhaszn\u00e1l\u00f3i \u00e9lm\u00e9ny\u00e9nek (UX) kell lennie a legfontosabb priorit\u00e1snak. A k\u00f6nnyen navig\u00e1lhat\u00f3 \u00e9s k\u00f6nnyen hozz\u00e1f\u00e9rhet\u0151 port\u00e1l a felhaszn\u00e1l\u00f3k visszat\u00e9r\u00e9s\u00e9t fogja fenntartani. Ha nem k\u00f6nny\u0171 haszn\u00e1lni, az \u00fcgyfelek elkezdik megker\u00fclni \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lj\u00e1t, \u00e9s emberi t\u00e1mogat\u00e1st keresnek, ami meghi\u00fas\u00edtja a port\u00e1l c\u00e9lj\u00e1t. A felhaszn\u00e1l\u00f3i fel\u00fcletnek (UI) vizu\u00e1lisan vonz\u00f3nak kell lennie, \u00e9s t\u00fckr\u00f6znie kell a m\u00e1rkaidentit\u00e1sodat. Szervezd logikusan a tartalmat \u00e9s a funkci\u00f3kat a k\u00f6nny\u0171 hozz\u00e1f\u00e9r\u00e9s \u00e9rdek\u00e9ben.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">V\u00e1laszd a megfelel\u0151 technol\u00f3gi\u00e1t: <\/span><\/b><span data-contrast=\"auto\">D\u00f6ntsd el, hogy egy egyedi fejleszt\u00e9s\u0171 port\u00e1l vagy egy megl\u00e9v\u0151 platform felel meg az ig\u00e9nyeidnek. A port\u00e1lnak z\u00f6kken\u0151mentesen integr\u00e1l\u00f3dnia kell a megl\u00e9v\u0151 rendszerekkel, p\u00e9ld\u00e1ul a CRM- vagy ERP-szoftverrel. Sz\u00e1nj id\u0151t enn\u00e9l a l\u00e9p\u00e9sn\u00e9l n\u00e9mi kutat\u00e1sra &#8211; az olyan szoftverek, mint a <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/\"><span data-contrast=\"none\">TOPdesk<\/span><\/a><span data-contrast=\"auto\">, megfelel\u0151ek lehetnek!\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"auto\">A port\u00e1l \u00e9s a tartalom fejleszt\u00e9se:<\/span><\/b><span data-contrast=\"auto\"> Ez a szakasz a front-end \u00e9s a back-end fejleszt\u00e9s\u00e9t foglalja mag\u00e1ban. Koncentr\u00e1lj egy vonz\u00f3 felhaszn\u00e1l\u00f3i fel\u00fclet l\u00e9trehoz\u00e1s\u00e1ra. A legjobb, ha a fenti megold\u00e1sok b\u00e1rmelyik\u00e9t haszn\u00e1lod, \u00edgy nem kell a semmib\u0151l fel\u00e9p\u00edtened a technol\u00f3gi\u00e1t. T\u00f6ltsd fel port\u00e1lodat hasznos tartalommal, p\u00e9ld\u00e1ul GYIK-ekkel \u00e9s \u00fatmutat\u00f3kkal. A megfelel\u0151 <\/span><a href=\"https:\/\/blog.topdesk.com\/hu\/itsm\/tudasmenedzsment\/4-legjobb-tudasmenedzsment-gyakorlat-a-hatekonyabb-it-ugyfelszolgalatert\/\"><span data-contrast=\"none\">tud\u00e1smenedzsment<\/span><\/a><span data-contrast=\"auto\"> itt j\u00f6n a k\u00e9pbe. Rendezd el\u0151sz\u00f6r az \u00f6sszes wikit \u00e9s inform\u00e1ci\u00f3t egy dokumentumba. Miut\u00e1n \u00f6ssze\u00e1ll\u00edtottad a gyakori k\u00e9rd\u00e9sek \u00e9s v\u00e1laszaik kimer\u00edt\u0151 list\u00e1j\u00e1t, helyezd \u00e1t \u0151ket \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lodra. Port\u00e1lodnak tartalmaznia kell fi\u00f3kkezel\u00e9st, egy er\u0151s keres\u0151motort \u00e9s egy hibajegykezel\u0151 rendszert az \u00fcgyf\u00e9lszolg\u00e1lati lek\u00e9rdez\u00e9sekhez. Az ind\u00edt\u00e1s el\u0151tt v\u00e9gezz \u00e1tfog\u00f3 tesztel\u00e9st a funkcionalit\u00e1s, a haszn\u00e1lhat\u00f3s\u00e1g \u00e9s a biztons\u00e1g biztos\u00edt\u00e1sa \u00e9rdek\u00e9ben. Fontold meg, hogy visszajelz\u00e9st k\u00e9rj egy tesztcsoportt\u00f3l, \u00e9s ennek megfelel\u0151en finom\u00edtsd port\u00e1lodat.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Ind\u00edtsd el a rendszert:<\/span><\/b><span data-contrast=\"auto\"> Amint a rendszered fel\u00e1llt \u00e9s m\u0171k\u00f6dik, k\u00e9szen \u00e1llsz az ind\u00edt\u00e1sra! El\u0151sz\u00f6r is mutasd be az \u00faj rendszeredet a bels\u0151 csapatodnak. K\u00e9pezd ki a munkat\u00e1rsaidat, k\u00fcl\u00f6n\u00f6sen az \u00fcgyf\u00e9lszolg\u00e1laton \u00e9s az IT-t\u00e1mogat\u00e1sban dolgoz\u00f3kat, hogy j\u00f3l ismerj\u00e9k a port\u00e1lt. Amikor \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lodat nyilv\u00e1noss\u00e1 teszed, kezdd egy sz\u0171k k\u00f6z\u00f6ns\u00e9gnek sz\u00f3l\u00f3 puha bevezet\u00e9ssel, majd vezesd be teljesen a port\u00e1lt. Az ind\u00edt\u00e1st k\u00fcl\u00f6nb\u00f6z\u0151 csatorn\u00e1kon kereszt\u00fcl jelentsd be, hogy el\u00e9rd a c\u00e9lk\u00f6z\u00f6ns\u00e9get. A bevezet\u00e9s ut\u00e1n folyamatosan gy\u0171jtsd a felhaszn\u00e1l\u00f3i visszajelz\u00e9seket, \u00e9s a fejleszt\u00e9sek \u00e9rdek\u00e9ben k\u00f6vesd nyomon a teljes\u00edtm\u00e9nyt.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:720,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Ind\u00edts j\u00f3l, n\u00f6vekedj gyorsan<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Ha \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l bevezet\u00e9s\u00e9t tervezed, t\u00f6rekedj egy felhaszn\u00e1l\u00f3bar\u00e1t, biztons\u00e1gos \u00e9s m\u00e1s \u00fczleti rendszerekkel j\u00f3l integr\u00e1lt rendszerre. \u00cdgy kihaszn\u00e1lhatod az \u00f6nkiszolg\u00e1l\u00e1s erej\u00e9t a hat\u00e9konys\u00e1g n\u00f6vel\u00e9se, az \u00fcgyf\u00e9l\u00e9lm\u00e9ny jav\u00edt\u00e1sa \u00e9s a jelent\u0151s n\u00f6veked\u00e9s el\u0151seg\u00edt\u00e9se \u00e9rdek\u00e9ben.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sz\u00e1nj id\u0151t a port\u00e1l \u00e9p\u00edt\u00e9s\u00e9re, \u00e9s ne f\u00e9lj befektetni egy j\u00f3 rendszerbe. \u00d6nkiszolg\u00e1l\u00f3 port\u00e1lod hossz\u00fa \u00e9veken \u00e1t j\u00f3l fogja szolg\u00e1lni \u00fcgyfeleidet \u00e9s m\u00e1rk\u00e1dat.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mindenkinek sz\u00fcks\u00e9ge van id\u0151nk\u00e9nt seg\u00edts\u00e9gre a munkahely\u00e9n. Legyen sz\u00f3 ak\u00e1r az \u00fcgyfelekr\u0151l, akiknek tiszt\u00e1zni kell a v\u00e1s\u00e1rl\u00e1saikat, ak\u00e1r a munkav\u00e1llal\u00f3kr\u00f3l, akik a v\u00e1llalati szabads\u00e1gol\u00e1si ir\u00e1nyelvekr\u0151l k\u00e9rdeznek, mindannyian a lehet\u0151 leggyorsabban \u00e9s legegyszer\u0171bben szeretn\u00e9nk inform\u00e1ci\u00f3t kapni.\u00a0\u00a0 Manaps\u00e1g m\u00e1r nincs sz\u00fcks\u00e9g emberi beavatkoz\u00e1sra az inform\u00e1ci\u00f3k megtal\u00e1l\u00e1s\u00e1hoz &#8211; \u00e9s a legt\u00f6bb esetben ez a plusz l\u00e9p\u00e9s a felhaszn\u00e1l\u00f3i<\/p>\n","protected":false},"author":1,"featured_media":19168,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u00d6nkiszolg\u00e1l\u00f3 port\u00e1lok: \u00cdgy \u00e1ll\u00edtsd be \u0151ket | TOPdesk<\/title>\n<meta name=\"description\" content=\"Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok forradalmas\u00edtj\u00e1k a v\u00e1llalati \u00e9s \u00fcgyf\u00e9lkommunik\u00e1ci\u00f3t. 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TOPdesk\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-29T13:53:24+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-17T09:54:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/onkiszolgalo_portalok_topdesk.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Timon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Timon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/\"},\"author\":{\"name\":\"Timon\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916\"},\"headline\":\"\u00d6nkiszolg\u00e1l\u00f3 port\u00e1lok: A felhaszn\u00e1l\u00f3i el\u00e9gedetts\u00e9g \u00fajra defini\u00e1l\u00e1sa\",\"datePublished\":\"2024-02-29T13:53:24+00:00\",\"dateModified\":\"2024-07-17T09:54:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/\"},\"wordCount\":2304,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/onkiszolgalo_portalok_topdesk.jpg\",\"articleSection\":[\"\u00d6nkiszolg\u00e1l\u00e1s\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/\",\"name\":\"\u00d6nkiszolg\u00e1l\u00f3 port\u00e1lok: \u00cdgy \u00e1ll\u00edtsd be \u0151ket | TOPdesk\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalo-portalok-a-felhasznaloi-elegedettseg-ujra-definialasa\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/onkiszolgalo_portalok_topdesk.jpg\",\"datePublished\":\"2024-02-29T13:53:24+00:00\",\"dateModified\":\"2024-07-17T09:54:19+00:00\",\"description\":\"Az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lok forradalmas\u00edtj\u00e1k a v\u00e1llalati \u00e9s \u00fcgyf\u00e9lkommunik\u00e1ci\u00f3t. 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