{"id":19680,"date":"2024-04-04T11:07:42","date_gmt":"2024-04-04T09:07:42","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=19680"},"modified":"2024-07-17T11:54:42","modified_gmt":"2024-07-17T09:54:42","slug":"baseline-measurement-kpi","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/","title":{"rendered":"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt"},"content":{"rendered":"

Baseline measurement a kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1s el\u00e9r\u00e9se \u00e9rdek\u00e9ben<\/span>\u00a0<\/span><\/h1>\n

Fejleszt\u00e9si projektet tervezel a szervezetedben? P\u00e9ld\u00e1ul a <\/span>Tud\u00e1smenedzsment<\/span><\/a> bevezet\u00e9s\u00e9t? El\u0151sz\u00f6r fontold meg egy baseline measurement elv\u00e9gz\u00e9s\u00e9t. Ezzel megn\u00f6veled annak az es\u00e9ly\u00e9t, hogy a projekted sikeres legyen.<\/span>\u00a0<\/span><\/p>\n

Tapasztalataink szerint sok \u00fcgyf\u00e9lszolg\u00e1lattal kapcsolatban \u00e1ll\u00f3 \u00fcgyfel\u00e9l panaszkodik az incidensek megold\u00e1s\u00e1nak lass\u00fas\u00e1g\u00e1ra. Ebb\u0151l kifoly\u00f3lag az \u00fcgyf\u00e9lszolg\u00e1latok szeretn\u00e9nek hat\u00e9konyabban dolgozni, <\/span>cs\u00f6kkenteni az incidensek teljes sz\u00e1m\u00e1t<\/span><\/a>, \u00e9s \u00fcgyf\u00e9lk\u00f6zpont\u00fabb megk\u00f6zel\u00edt\u00e9st alkalmazni. Miel\u0151tt azonban el tudn\u00e1d d\u00f6nteni, hogy mit tegy\u00e9l a javul\u00e1s \u00e9rdek\u00e9ben, tudnod kell, hogy jelenleg hol tartasz. Erre val\u00f3ka baseline measurementek.<\/span>\u00a0<\/span><\/p>\n

Mi az a baseline measurement?<\/span>\u00a0<\/span><\/h2>\n

A baseline olyan, mint egy f\u00e9nyk\u00e9p; k\u00e9pet ad a jelenlegi helyzetedr\u0151l. A projekt befejez\u00e9se ut\u00e1n k\u00e9sz\u00edtesz egy m\u00e1sik “f\u00e9nyk\u00e9pet”, \u00e9s \u00f6sszehasonl\u00edtod azt a projekt kezdet\u00e9n k\u00e9sz\u00fclt fot\u00f3val. \u00cdgy vil\u00e1gos k\u00e9pet kaphatsz a projekt sor\u00e1n el\u00e9rt el\u0151rehalad\u00e1sr\u00f3l.<\/span>\u00a0<\/span><\/p>\n

Hol tart a szervezeted a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s szempontj\u00e1b\u00f3l? Tudd meg a TOPdesk <\/span>Maturity Model<\/span><\/a> seg\u00edts\u00e9g\u00e9vel.<\/span>\u00a0<\/span><\/p>\n

Mire j\u00f3 egy baseline measurement?<\/span>\u00a0<\/span><\/h2>\n

Az ilyen t\u00edpus\u00fa m\u00e9r\u00e9seknek sz\u00e1mos el\u0151nye van.<\/span>\u00a0<\/span><\/p>\n

1.Nyerj betekint\u00e9st a jav\u00edtand\u00f3 t\u00e9nyez\u0151kbe<\/span>\u00a0<\/span><\/h2>\n

A kiindul\u00e1si szint k\u00e9pet ad arr\u00f3l, hogy mi az, ami j\u00f3l megy, \u00e9s amit szeretn\u00e9l fenntartani, de a fejleszt\u00e9si lehet\u0151s\u00e9geid is felfedi. Ezen baseline measurement alapj\u00e1n meghat\u00e1rozhatod c\u00e9lkit\u0171z\u00e9seid, \u00e9s megvitathatod, hogy mely fejleszt\u00e9sek lenn\u00e9nek megval\u00f3s\u00edthat\u00f3k.<\/span>\u00a0<\/span><\/p>\n

P\u00e9ld\u00e1ul egy oktat\u00e1si int\u00e9zm\u00e9ny, amellyel egy\u00fctt dolgoztam, azt mondta, hogy a vev\u0151i el\u00e9gedetts\u00e9g jav\u00edt\u00e1s\u00e1nak egyik m\u00f3dja az \u00e1tfut\u00e1si id\u0151 cs\u00f6kkent\u00e9se. Ez\u00e9rt a fejleszt\u00e9si projekt\u00fcnk sor\u00e1n sok id\u0151t ford\u00edtottunk a <\/span>tud\u00e1smenedzsment jav\u00edt\u00e1s\u00e1ra<\/span><\/a> \u00e9s a folyamatok egyszer\u0171s\u00edt\u00e9s\u00e9re. Az egyik fejleszt\u00e9s az volt, hogy a m\u00e1sodszint\u0171 \u00fcgyf\u00e9lszolg\u00e1lat munkat\u00e1rsainak felhatalmaz\u00e1st adtunk arra, hogy maguk z\u00e1rj\u00e1k le a hibajegyeket, ahelyett, hogy ezek visszapattann\u00e1nak az \u00fcgyf\u00e9lszolg\u00e1latra \u00e9s ott ker\u00fcln\u00e9nek lez\u00e1r\u00e1sra.<\/span>\u00a0<\/span><\/p>\n

2.Nyerj betekint\u00e9st a priorit\u00e1saidba<\/span>\u00a0<\/span><\/h2>\n

Az baseline measurement seg\u00edt a priorit\u00e1sok meghat\u00e1roz\u00e1s\u00e1ban. Tegy\u00fck fel, hogy \u00fcgyfeleid nemcsak az\u00e9rt mondj\u00e1k, hogy el\u00e9gedetlenek, mert sok\u00e1ig tart, am\u00edg megkapj\u00e1k a sz\u00fcks\u00e9ges seg\u00edts\u00e9get, hanem az\u00e9rt is, mert a megold\u00e1s nem mindig kiel\u00e9g\u00edt\u0151. Ez r\u00e1mutat, hogy mindk\u00e9t ter\u00fcleten jav\u00edtanod kell.<\/span>\u00a0<\/span><\/p>\n

A fejleszt\u00e9sek sor\u00e1n \u00fcgyelj arra, hogy k\u00fcl\u00f6nbs\u00e9get tegy\u00e9l a gyorsan el\u00e9rhet\u0151 sikerek \u00e9s a hossz\u00fa t\u00e1v\u00fa fejleszt\u00e9sek k\u00f6z\u00f6tt. Kezdd a gyorsan el\u00e9rhet\u0151 sikerekkel, mert \u00edgy \u00fcgyfeleid hamarabb fogj\u00e1k \u00e9lvezni ezeknek el\u0151nyeit, \u00e9s ezek viszonylag kev\u00e9s er\u0151fesz\u00edt\u00e9st ig\u00e9nyelnek r\u00e9szedr\u0151l. A v\u00e1laszid\u0151 cs\u00f6kkent\u00e9se j\u00f3 p\u00e9lda az ilyen sikerekre. Hossz\u00fa t\u00e1von olyan dolgokra \u00f6sszpontos\u00edts, mint a min\u0151s\u00e9g jav\u00edt\u00e1sa, mivel ez \u00e1ltal\u00e1ban t\u00f6bb id\u0151t vesz ig\u00e9nybe.<\/span>\u00a0<\/span><\/p>\n

3.Rendszeres\u00edtsd er\u0151fesz\u00edt\u00e9seid m\u00e9r\u00e9s\u00e9t <\/span>\u00a0<\/span><\/h2>\n

A baseline measurementek seg\u00edtenek abban is, hogy hat\u00e9konyabban v\u00e9gezhesd m\u00e9r\u00e9seidet. Ez tal\u00e1n k\u00e9zenfekv\u0151nek hangzik, de az er\u0151fesz\u00edt\u00e9sek rendszeres m\u00e9r\u00e9s\u00e9b\u0151l szok\u00e1st csin\u00e1lni elengedhetetlen! Mi\u00e9rt el\u00e9gedn\u00e9l meg csak a baseline measurementek elv\u00e9gz\u00e9s\u00e9vel?<\/span>\u00a0<\/span><\/p>\n

Folytasd a m\u00e9r\u00e9sek gyakori elv\u00e9gz\u00e9s\u00e9t, \u00edgy tudni fogod, hogy mely fejleszt\u00e9sekkel \u00e9rheted el a legjobb eredm\u00e9nyeket. Ez elengedhetetlen a kiv\u00e1l\u00f3 min\u0151s\u00e9g\u0171 szolg\u00e1ltat\u00e1s el\u00e9r\u00e9s\u00e9hez. A m\u00e9r\u0151sz\u00e1mok lehet\u0151v\u00e9 teszik, hogy olyan taktikai d\u00f6nt\u00e9seket hozz, amelyek nem csup\u00e1n a meg\u00e9rz\u00e9seidre t\u00e1maszkodnak.<\/span>\u00a0<\/span><\/p>\n

V\u00e1laszd ki a sz\u00e1modra legl\u00e9nyegesebb KPI-kat<\/span>\u00a0<\/span><\/h2>\n

Fontos, hogy el\u0151sz\u00f6r alaposan \u00e1tgondold, mit szeretn\u00e9l m\u00e9rni. Nemr\u00e9giben egy olyan int\u00e9zm\u00e9nyben j\u00e1rtam, amely nagy jelent\u0151s\u00e9get tulajdon\u00edt az \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9gnek, \u00e9s amelynek \u00e1tlagos \u00fcgyf\u00e9l-el\u00e9gedetts\u00e9gi pontsz\u00e1ma 6,1 volt. Szerettek volna rajta jav\u00edtani, de nem tudt\u00e1k az ok\u00e1t, hogy mi\u00e9rt ilyen k\u00f6zep\u00e9szer\u0171 a pontsz\u00e1muk. T\u00fal sok\u00e1ig tartott, am\u00edg seg\u00edtettek az \u00fcgyfeleknek? Nem volt el\u00e9g bar\u00e1ts\u00e1gos az \u00fcgyf\u00e9lszolg\u00e1lat?<\/span> Vagy az \u00e1ltaluk k\u00edn\u00e1lt megold\u00e1sok nem voltak el\u00e9g j\u00f3k? Ezt csak a megfelel\u0151 d\u00f6nt\u00e9sek feltev\u00e9s\u00e9vel lehet kider\u00edteni.<\/span>\u00a0<\/span><\/p>\n

R\u00f6viden, \u00e1t kell gondolni, hogy mely kulcs teljes\u00edtm\u00e9nymutat\u00f3k (KPI-k) relev\u00e1nsak a fejleszt\u00e9si folyamat szempontj\u00e1b\u00f3l, amelyhez a baseline measurementet v\u00e9gzed.<\/span>\u00a0<\/span><\/p>\n

\u201dEgy baseline nemcsak k\u00e9pet ad arr\u00f3l, hogy melyek azok a dolgok, amelyek j\u00f3l mennek, \u00e9s amelyeket fenn akarsz tartani, de r\u00e1mutat a fejleszt\u00e9si lehet\u0151s\u00e9gekre is.<\/span>\u00a0<\/span><\/p><\/blockquote>\n

Mely projekten \u00e9rdemes baseline measurementet v\u00e9gezni?<\/span>\u00a0<\/span><\/h2>\n

Tedd fel magadnak a k\u00f6vetkez\u0151 k\u00e9rd\u00e9st: melyik kor\u00e1bbi projektjeiden lett volna \u00e9rdemes egy baseline measurementet v\u00e9gezni? Eszedbe jut olyan implement\u00e1ci\u00f3, amelyn\u00e9l nem v\u00e9gezt\u00e9l ilyen m\u00e9r\u00e9st? Ha igen, mi\u00e9rt nem? Sz\u00e1mokra vagy meg\u00e9rz\u00e9sekre alapoztad a c\u00e9ljaidat ezekben a projektekben?<\/span>\u00a0<\/span><\/p>\n

Mi akad\u00e1lyoz meg abban, hogy baseline measurementet v\u00e9gezz a k\u00f6vetkez\u0151 projekted sor\u00e1n?<\/span>\u00a0<\/span><\/p>\n

N\u00e9zd meg ezeket a gyakran haszn\u00e1lt service desk m\u00e9r\u0151sz\u00e1mokat\u00a0<\/strong><\/h2>\n

A szolg\u00e1ltat\u00e1smenedzsment ter\u00fclet\u00e9n sz\u00e1mos k\u00fcl\u00f6nb\u00f6z\u0151 KPI l\u00e9tezik. Tudj meg t\u00f6bbet arr\u00f3l, hogy milyen <\/span>m\u00e9r\u0151sz\u00e1mokat \u00e9s KPI-ket<\/span><\/a> \u00e9rdemes haszn\u00e1lni!<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Baseline measurement a kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1s el\u00e9r\u00e9se \u00e9rdek\u00e9ben\u00a0 Fejleszt\u00e9si projektet tervezel a szervezetedben? P\u00e9ld\u00e1ul a Tud\u00e1smenedzsment bevezet\u00e9s\u00e9t? El\u0151sz\u00f6r fontold meg egy baseline measurement elv\u00e9gz\u00e9s\u00e9t. Ezzel megn\u00f6veled annak az es\u00e9ly\u00e9t, hogy a projekted sikeres legyen.\u00a0 Tapasztalataink szerint sok \u00fcgyf\u00e9lszolg\u00e1lattal kapcsolatban \u00e1ll\u00f3 \u00fcgyfel\u00e9l panaszkodik az incidensek megold\u00e1s\u00e1nak lass\u00fas\u00e1g\u00e1ra. Ebb\u0151l kifoly\u00f3lag az \u00fcgyf\u00e9lszolg\u00e1latok szeretn\u00e9nek hat\u00e9konyabban dolgozni, cs\u00f6kkenteni az incidensek<\/p>\n","protected":false},"author":1,"featured_media":16687,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nBaseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt | TOPdesk<\/title>\n<meta name=\"description\" content=\"Egy baseline nemcsak k\u00e9pet ad arr\u00f3l, hogy melyek azok a dolgok, amelyek j\u00f3l mennek, de arr\u00f3l is amelyeket fenn akarsz tartani.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt\" \/>\n<meta property=\"og:description\" content=\"Egy baseline nemcsak k\u00e9pet ad arr\u00f3l, hogy melyek azok a dolgok, amelyek j\u00f3l mennek, de arr\u00f3l is amelyeket fenn akarsz tartani.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/\" \/>\n<meta property=\"og:site_name\" content=\"T3 TOPdesk - HU\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TOPdesk\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-04T09:07:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-17T09:54:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"566\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Timon\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@topdesk\" \/>\n<meta name=\"twitter:site\" content=\"@topdesk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Timon\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/\"},\"author\":{\"name\":\"Timon\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916\"},\"headline\":\"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt\",\"datePublished\":\"2024-04-04T09:07:42+00:00\",\"dateModified\":\"2024-07-17T09:54:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/\"},\"wordCount\":1015,\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png\",\"articleSection\":[\"M\u00e9r\u0151sz\u00e1mok \u00e9s KPI-k\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/\",\"name\":\"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt | TOPdesk\",\"isPartOf\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png\",\"datePublished\":\"2024-04-04T09:07:42+00:00\",\"dateModified\":\"2024-07-17T09:54:42+00:00\",\"description\":\"Egy baseline nemcsak k\u00e9pet ad arr\u00f3l, hogy melyek azok a dolgok, amelyek j\u00f3l mennek, de arr\u00f3l is amelyeket fenn akarsz tartani.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png\",\"width\":1200,\"height\":566,\"caption\":\"baseline_measurement_kpi_topdesk\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.topdesk.com\/hu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#website\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"name\":\"TOPdesk\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#organization\",\"name\":\"TOPdesk\",\"url\":\"https:\/\/www.topdesk.com\/hu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"contentUrl\":\"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg\",\"width\":1,\"height\":1,\"caption\":\"TOPdesk\"},\"image\":{\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/TOPdesk\/\",\"https:\/\/x.com\/topdesk\",\"https:\/\/www.instagram.com\/topdeskuk\/\",\"https:\/\/www.linkedin.com\/company\/topdesk\/\",\"https:\/\/www.youtube.com\/user\/topdesk\",\"https:\/\/en.wikipedia.org\/wiki\/TOPdesk\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916\",\"name\":\"Timon\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g\",\"caption\":\"Timon\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt | TOPdesk","description":"Egy baseline nemcsak k\u00e9pet ad arr\u00f3l, hogy melyek azok a dolgok, amelyek j\u00f3l mennek, de arr\u00f3l is amelyeket fenn akarsz tartani.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/","og_locale":"en_US","og_type":"article","og_title":"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt","og_description":"Egy baseline nemcsak k\u00e9pet ad arr\u00f3l, hogy melyek azok a dolgok, amelyek j\u00f3l mennek, de arr\u00f3l is amelyeket fenn akarsz tartani.","og_url":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/","og_site_name":"T3 TOPdesk - HU","article_publisher":"https:\/\/www.facebook.com\/TOPdesk\/","article_published_time":"2024-04-04T09:07:42+00:00","article_modified_time":"2024-07-17T09:54:42+00:00","og_image":[{"width":1200,"height":566,"url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png","type":"image\/png"}],"author":"Timon","twitter_card":"summary_large_image","twitter_creator":"@topdesk","twitter_site":"@topdesk","twitter_misc":{"Written by":"Timon","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#article","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/"},"author":{"name":"Timon","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916"},"headline":"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt","datePublished":"2024-04-04T09:07:42+00:00","dateModified":"2024-07-17T09:54:42+00:00","mainEntityOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/"},"wordCount":1015,"publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png","articleSection":["M\u00e9r\u0151sz\u00e1mok \u00e9s KPI-k"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/","url":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/","name":"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt | TOPdesk","isPartOf":{"@id":"https:\/\/www.topdesk.com\/hu\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage"},"thumbnailUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png","datePublished":"2024-04-04T09:07:42+00:00","dateModified":"2024-07-17T09:54:42+00:00","description":"Egy baseline nemcsak k\u00e9pet ad arr\u00f3l, hogy melyek azok a dolgok, amelyek j\u00f3l mennek, de arr\u00f3l is amelyeket fenn akarsz tartani.","breadcrumb":{"@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#primaryimage","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/Online-image-Understanding-the-Priority-matrix.png","width":1200,"height":566,"caption":"baseline_measurement_kpi_topdesk"},{"@type":"BreadcrumbList","@id":"https:\/\/www.topdesk.com\/hu\/blog\/baseline-measurement-kpi\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.topdesk.com\/hu\/"},{"@type":"ListItem","position":2,"name":"Baseline measurement a jobb szolg\u00e1ltat\u00e1s\u00e9rt"}]},{"@type":"WebSite","@id":"https:\/\/www.topdesk.com\/hu\/#website","url":"https:\/\/www.topdesk.com\/hu\/","name":"TOPdesk","description":"","publisher":{"@id":"https:\/\/www.topdesk.com\/hu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.topdesk.com\/hu\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.topdesk.com\/hu\/#organization","name":"TOPdesk","url":"https:\/\/www.topdesk.com\/hu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/","url":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","contentUrl":"https:\/\/www.topdesk.com\/hu\/wp-content\/media\/sites\/51\/TOPdesk_RGB_Logo.svg","width":1,"height":1,"caption":"TOPdesk"},"image":{"@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TOPdesk\/","https:\/\/x.com\/topdesk","https:\/\/www.instagram.com\/topdeskuk\/","https:\/\/www.linkedin.com\/company\/topdesk\/","https:\/\/www.youtube.com\/user\/topdesk","https:\/\/en.wikipedia.org\/wiki\/TOPdesk"]},{"@type":"Person","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/995a8f0b06d438e37fd23df568798916","name":"Timon","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.topdesk.com\/hu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/1fac7dde1292f6d6d9f0a1a1cb50176a90d95f13cc97c2dc977b11e0787668c8?s=96&d=mm&r=g","caption":"Timon"}}]}},"_links":{"self":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/19680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/comments?post=19680"}],"version-history":[{"count":4,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/19680\/revisions"}],"predecessor-version":[{"id":20775,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/posts\/19680\/revisions\/20775"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media\/16687"}],"wp:attachment":[{"href":"https:\/\/www.topdesk.com\/hu\/wp-json\/wp\/v2\/media?parent=19680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}