{"id":19971,"date":"2024-06-27T10:00:12","date_gmt":"2024-06-27T08:00:12","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=19971"},"modified":"2024-07-17T11:56:13","modified_gmt":"2024-07-17T09:56:13","slug":"onkiszolgalas-gyik","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/onkiszolgalas-gyik\/","title":{"rendered":"\u00d6nkiszolg\u00e1l\u00e1s: v\u00e1lasz n\u00e9h\u00e1ny gyakori probl\u00e9m\u00e1ra \u00e9s k\u00e9rd\u00e9sre"},"content":{"rendered":"

Az <\/span>\u00f6nkiszolg\u00e1l\u00e1s<\/span><\/a> egy \u00e9get\u0151 t\u00e9ma. Ez nem csoda, hiszen nagy el\u0151ny\u00f6kkel j\u00e1r az informatikai \u00fcgyf\u00e9lszolg\u00e1latok sz\u00e1m\u00e1ra. De vajon az \u00f6nkiszolg\u00e1l\u00e1s elveszi a munk\u00e1t az IT-csapatt\u00f3l? Milyen munk\u00e1t jelent az \u00f6nkiszolg\u00e1l\u00e1s?<\/span>\u00a0<\/span><\/p>\n

Hogyan hat az \u00f6nkiszolg\u00e1l\u00e1s az IT-szakemberek munk\u00e1val val\u00f3 el\u00e9gedetts\u00e9g\u00e9re \u00e9s az \u00fcgyf\u00e9l\u00e9lm\u00e9nyre? Megtudhatjuk az \u00f6nkiszolg\u00e1l\u00e1s GYIK-b\u0151l.<\/span>\u00a0<\/span><\/p>\n

Az \u00f6nkiszolg\u00e1l\u00e1s feleslegess\u00e9 teszi az informatikai \u00fcgyf\u00e9lszolg\u00e1latot?<\/span>\u00a0<\/span><\/h2>\n

Amikor az \u00f6nkiszolg\u00e1l\u00e1st eml\u00edtj\u00fck, n\u00e9h\u00e1nyan \u00fagy t\u0171nik, att\u00f3l tartanak, hogy a g\u00e9pek \u00e1tveszik az IT-\u00fcgyf\u00e9lszolg\u00e1lat munk\u00e1j\u00e1t. Ne kell f\u00e9lni, a <\/span>mesters\u00e9ges intelligencia<\/span><\/a> (m\u00e9g) nem veszi \u00e1t az ir\u00e1ny\u00edt\u00e1st! Val\u00f3j\u00e1ban az \u00f6nkiszolg\u00e1l\u00e1s nem \u00f6li meg a szerepeket, csak \u00e1tdefini\u00e1lja \u0151ket \u00e9rdekesebb\u00e9.<\/span>\u00a0<\/span><\/p>\n

Ha \u00fcgyfeleidnek \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lt biztos\u00edtasz, az egyszer\u0171en annyit jelent, hogy a service desk munkat\u00e1rsai hat\u00e9konyabban \u00e9s proakt\u00edvabban tudnak dolgozni. Hiszen a service desk oper\u00e1torainak munk\u00e1ja nem \u00e9r v\u00e9get akkor, amikor m\u00e1r nem k\u00fczdenek a jegyekkel. Nem ebben az esetben tudj\u00e1k ugyanis a legt\u00f6bb \u00e9rt\u00e9ket hozz\u00e1adni. Ami val\u00f3j\u00e1ban t\u00f6rt\u00e9nik, az az, hogy felszabadul az idej\u00fck az alantas feladatok al\u00f3l.<\/span>\u00a0<\/span><\/p>\n

Az \u00f6nkiszolg\u00e1l\u00e1snak k\u00f6sz\u00f6nhet\u0151en a service desk oper\u00e1torok a figyelm\u00fcket a nagyobb incidensekre vagy a megel\u0151z\u0151 karbantart\u00e1sra ford\u00edthatj\u00e1k. A kisebb, ism\u00e9tl\u0151d\u0151 feladatok megold\u00e1sa <\/span>\u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon<\/span><\/a> kereszt\u00fcl t\u00f6rt\u00e9nik, megadva a felhaszn\u00e1l\u00f3knak a lehet\u0151s\u00e9get, hogy maguk tal\u00e1lj\u00e1k meg a v\u00e1laszokat.<\/span>\u00a0<\/span><\/p>\n

Milyen munk\u00e1t kre\u00e1l az \u00f6nkiszolg\u00e1l\u00e1s?<\/span>\u00a0<\/span><\/h2>\n

Egy <\/span>\u00f6nkiszolg\u00e1l\u00f3 port\u00e1l fel\u00e1ll\u00edt\u00e1sa<\/span><\/a> \u00f6nmag\u00e1ban is nagyszab\u00e1s\u00fa projekt, amelyhez az IT-szolg\u00e1ltat\u00e1si r\u00e9szleg teljes szak\u00e9rtelm\u00e9re sz\u00fcks\u00e9g van. Ennek ellen\u00e9re sz\u00f3rakoztat\u00f3 munka! A service desk \u00fczemeltet\u0151i k\u00f6z\u00f6s tapasztalataikat \u00e9s szak\u00e9rtelm\u00fcket felhaszn\u00e1lva, strat\u00e9giai \u00e9s kreat\u00edv m\u00f3don dolgozhatnak \u00e9s \u00e1ll\u00edthatnak fel egy nagyszer\u0171 port\u00e1lt, amely az IT service desk f\u00e9nyl\u0151 k\u00f6z\u00e9ppontja.<\/span>\u00a0<\/span><\/p>\n

A port\u00e1l fel\u00e1ll\u00edt\u00e1sa ut\u00e1n kulcsfontoss\u00e1g\u00fa annak folyamatos karbantart\u00e1sa, valamint biztos\u00edt\u00e1sa, hogy az inform\u00e1ci\u00f3k naprak\u00e9szek, relev\u00e1nsak \u00e9s hozz\u00e1f\u00e9rhet\u0151ek maradjanak. Ha \u00f6nkiszolg\u00e1l\u00f3 port\u00e1llal rendelkezel, a <\/span>tud\u00e1sb\u00e1zisodat<\/span><\/a> is magas sz\u00ednvonalon kell karbantartani, ami \u00f6nmag\u00e1ban is sok munk\u00e1t jelent.<\/span>\u00a0<\/span><\/p>\n

Az \u00f6nkiszolg\u00e1l\u00e1s nem \u00f6li meg a szerepk\u00f6r\u00f6ket, csak \u00e1tdefini\u00e1lja \u0151ket \u00e9rdekesebb\u00e9.<\/span>\u00a0<\/span><\/p>\n

Mi nem f\u00e9r bele egy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lba?<\/span>\u00a0<\/span><\/h2>\n

Term\u00e9szetesen nem minden t\u00edpus\u00fa k\u00e9rd\u00e9sre lehet v\u00e1laszolni \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon kereszt\u00fcl, \u00edgy tov\u00e1bbra is lesznek olyan k\u00e9r\u00e9sek, amelyeket az IT Service Desknek kell megoldania. Ezt az \u00f6k\u00f6lszab\u00e1lyt haszn\u00e1ld annak eld\u00f6nt\u00e9s\u00e9hez, hogy egy k\u00e9r\u00e9s megoldhat\u00f3-e \u00f6nkiszolg\u00e1l\u00e1ssal vagy sem:<\/span>\u00a0<\/span><\/p>\n

Ez egy nagyobb k\u00e9r\u00e9s? Olyasmi, amir\u0151l a v\u00e9gfelhaszn\u00e1l\u00f3knak egy service desk oper\u00e1torral kell besz\u00e9lni\u00fck? Ez esetben jobb, ha az informatikai r\u00e9szleg megtartja a k\u00e9r\u00e9s tulajdonjog\u00e1t. Erre j\u00f3 p\u00e9lda a m\u00f3dos\u00edt\u00e1si k\u00e9relem.<\/span>\u00a0<\/span><\/p>\n

Egyszer\u0171, <\/span>ism\u00e9tl\u0151d\u0151 k\u00e9r\u00e9sr\u0151l<\/span><\/a> van sz\u00f3, p\u00e9ld\u00e1ul arr\u00f3l, hogyan kell nyomtat\u00f3pap\u00edrt cser\u00e9lni? Helyezz el egy standard megold\u00e1st az \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon, amelyre az emberek sz\u00fcks\u00e9g eset\u00e9n t\u00e1maszkodhatnak.<\/span>\u00a0<\/span><\/p>\n

L\u00e9nyeg\u00e9ben, ha a szakad\u00e9k a felhaszn\u00e1l\u00f3 sz\u00fcks\u00e9gei \u00e9s a tud\u00e1sa k\u00f6z\u00f6tt kicsi, akkor t\u00f6ltsd ki az \u0171rt! \u00cdgy a service desk koll\u00e9g\u00e1inak kevesebb id\u0151t kell t\u00f6lteni\u00fck az ism\u00e9tl\u0151d\u0151 h\u00edv\u00e1sok megold\u00e1s\u00e1val.<\/span>\u00a0<\/span><\/p>\n

Hogyan befoly\u00e1solja az \u00f6nkiszolg\u00e1l\u00e1s az alkalmazottak el\u00e9gedetts\u00e9g\u00e9t \u00e9s az \u00fcgyf\u00e9l\u00e9lm\u00e9nyt?<\/span>\u00a0<\/span><\/h2>\n

Az \u00f6nkiszolg\u00e1l\u00e1s soha nem azt jelenti, hogy a jegyek teljesen elt\u0171nnek. Az \u00f6nkiszolg\u00e1l\u00e1s azt jelenti, hogy a be\u00e9rkez\u0151 jegyek val\u00f3ban ig\u00e9nylik a csapat figyelm\u00e9t \u00e9s szak\u00e9rtelm\u00e9t – \u00e9s n\u00e9mi probl\u00e9mamegold\u00e1st. Egyszer\u0171en \u00e9rdekesebb\u00e9 teszi a munk\u00e1t, \u00e9s <\/span>jav\u00edtja a dolgoz\u00f3i \u00e9lm\u00e9nyt.<\/span><\/a>\u00a0<\/span><\/p>\n

Egy sikeres \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l seg\u00edt n\u00f6velni az <\/span>\u00fcgyf\u00e9l\u00e9lm\u00e9nyt,<\/span><\/a> mivel a v\u00e9gfelhaszn\u00e1l\u00f3k k\u00e9pesek lesznek \u00f6nmaguknak seg\u00edteni. R\u00e1ad\u00e1sul min\u00e9l t\u00f6bb pozit\u00edv tapasztalatot szereznek a v\u00e9gfelhaszn\u00e1l\u00f3k, ann\u00e1l nagyobb lesz a service desk oper\u00e1torok munk\u00e1val val\u00f3 el\u00e9gedetts\u00e9ge.<\/span>\u00a0<\/span><\/p>\n

V\u00e1lj \u00f6nkiszolg\u00e1l\u00f3 szak\u00e9rt\u0151v\u00e9!<\/span>\u00a0<\/span><\/h2>\n

Egy <\/span>\u00f6nkiszolg\u00e1l\u00f3 port\u00e1<\/span><\/a>l seg\u00edts\u00e9g\u00e9vel az IT szerviz nagyban hozz\u00e1j\u00e1rulhat a szervezet hat\u00e9konys\u00e1g\u00e1hoz, mivel az egyszer\u0171, ism\u00e9tl\u0151d\u0151 k\u00e9r\u00e9seknek nem kell \u00e1lland\u00f3an a service desk-en \u00e1tmenni\u00fck.<\/span>\u00a0<\/span>\u00a0<\/span><\/p>\n

K\u00e9szen \u00e1llsz az \u00f6nkiszolg\u00e1l\u00e1s bevezet\u00e9s\u00e9re? T\u00f6ltsd le az <\/span>e-book-unkat<\/span><\/a>, \u00e9s fedezd fel, hogyan fejlesztheted ki az \u00f6nkiszolg\u00e1l\u00e1st a szervezetedben.<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Az \u00f6nkiszolg\u00e1l\u00e1s egy \u00e9get\u0151 t\u00e9ma. Ez nem csoda, hiszen nagy el\u0151ny\u00f6kkel j\u00e1r az informatikai \u00fcgyf\u00e9lszolg\u00e1latok sz\u00e1m\u00e1ra. De vajon az \u00f6nkiszolg\u00e1l\u00e1s elveszi a munk\u00e1t az IT-csapatt\u00f3l? Milyen munk\u00e1t jelent az \u00f6nkiszolg\u00e1l\u00e1s?\u00a0 Hogyan hat az \u00f6nkiszolg\u00e1l\u00e1s az IT-szakemberek munk\u00e1val val\u00f3 el\u00e9gedetts\u00e9g\u00e9re \u00e9s az \u00fcgyf\u00e9l\u00e9lm\u00e9nyre? Megtudhatjuk az \u00f6nkiszolg\u00e1l\u00e1s GYIK-b\u0151l.\u00a0 Az \u00f6nkiszolg\u00e1l\u00e1s feleslegess\u00e9 teszi az informatikai \u00fcgyf\u00e9lszolg\u00e1latot?\u00a0 Amikor az<\/p>\n","protected":false},"author":1,"featured_media":19980,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-19971","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\n\u00d6nkiszolg\u00e1l\u00e1s: gyakran felmer\u00fcl\u0151 k\u00e9rd\u00e9sek - TOPdesk<\/title>\n<meta name=\"description\" content=\"Egy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1l seg\u00edts\u00e9g\u00e9vel az IT r\u00e9szleg, nagyban hozz\u00e1r\u00e1jul a szervezet sikeress\u00e9g\u00e9hez. 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