{"id":25977,"date":"2024-10-24T06:59:33","date_gmt":"2024-10-24T04:59:33","guid":{"rendered":"https:\/\/www.topdesk.com\/hu\/?p=25977"},"modified":"2024-12-09T11:50:47","modified_gmt":"2024-12-09T10:50:47","slug":"servicenow-vs-topdesk","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/hu\/blog\/servicenow-vs-topdesk\/","title":{"rendered":"ServiceNow vs. TOPdesk: Egy korrekt ITSM szoftver \u00f6sszehasonl\u00edt\u00e1s\u00a0"},"content":{"rendered":"<p><span data-contrast=\"auto\">Ha megold\u00e1st keresel az informatikai szolg\u00e1ltat\u00e1sok hat\u00e9konyabb kezel\u00e9s\u00e9re, a lehet\u0151s\u00e9gek k\u00f6z\u00f6tt val\u00f3 b\u00f6ng\u00e9sz\u00e9s megterhel\u0151 lehet. Melyik <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/fogalomtar\/mi-az-itsm\/\"><span data-contrast=\"none\">ITSM<\/span><\/a><span data-contrast=\"auto\">-eszk\u00f6z a megfelel\u0151 a sz\u00e1modra? \u00c9s melyek a legfontosabb k\u00fcl\u00f6nbs\u00e9gek? A rendelkez\u00e9sre \u00e1ll\u00f3 lehet\u0151s\u00e9gek k\u00f6z\u00fcl gyakran a TOPdesk \u00e9s a ServiceNow a f\u0151 versenyz\u0151k.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Mire sz\u00e1m\u00edthatsz ett\u0151l a blogposztt\u00f3l?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">K\u00f6zelebbr\u0151l megvizsg\u00e1ljuk a ServiceNow \u00e9s a TOPdesk szolg\u00e1ltat\u00e1sait \u00e9s el\u0151nyeit. Nem az\u00e9rt \u00edr\u00f3dott, hogy meggy\u0151zz\u00fcnk a TOPdesk megv\u00e1s\u00e1rl\u00e1s\u00e1r\u00f3l, ha az nem felel meg a v\u00e1llalatod ig\u00e9nyeinek. Ezt a bejegyz\u00e9st t\u00f6bb \u00e9ves ITSM-tapasztalatunk alapj\u00e1n \u00edrtuk, azzal a c\u00e9llal, hogy seg\u00edts\u00fcnk az olyan IT-szakembereknek, mint te is.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A TOPdeskn\u00e9l tudjuk, hogy <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/itsm\/\"><span data-contrast=\"none\">ITSM-szoftver\u00fcnk<\/span><\/a><span data-contrast=\"auto\"> nem minden v\u00e1llalat sz\u00e1m\u00e1ra t\u00f6k\u00e9letes megold\u00e1s. Rem\u00e9lj\u00fck, hogy ebben a blogposztban tudunk seg\u00edts\u00e9get ahhoz, hogy megtudd, mikor a TOPdesk a megfelel\u0151 sz\u00e1modra, illetve mikor lehet a ServiceNow a jobb v\u00e1laszt\u00e1s.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">A ServiceNow bemutat\u00e1sa<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">A ServiceNow egy felh\u0151alap\u00fa ITSM platform, amely racionaliz\u00e1lja az \u00fczleti folyamatokat \u00e9s jav\u00edtja a szolg\u00e1ltat\u00e1sny\u00fajt\u00e1st az\u00e1ltal, hogy szolg\u00e1ltat\u00e1sok sz\u00e9les sk\u00e1l\u00e1j\u00e1t ny\u00fajtja, p\u00e9ld\u00e1ul IT szolg\u00e1ltat\u00e1smenedzsmentet, IT m\u0171veletir\u00e1ny\u00edt\u00e1st \u00e9s IT \u00fczletmenedzsmentet.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Megfelel\u0151 \u00fcgyf\u00e9l vagy a ServiceNow sz\u00e1m\u00e1ra, ha&#8230;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">egy nagy multinacion\u00e1lis \u00f3ri\u00e1sv\u00e1llalat vagy, mint p\u00e9ld\u00e1ul a Coca Cola.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">a v\u00e1llalatodnak \u00f6sszetett ITSM ig\u00e9nyei vannak.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">nagy l\u00e9tsz\u00e1m\u00fa IT-csapatot m\u0171k\u00f6dtetsz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">olyan megold\u00e1st keresel, amely pontosan megfelel az ig\u00e9nyeidnek (azaz nagym\u00e9rt\u00e9kben testre szabott).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\">\n<h2><span data-contrast=\"auto\">v\u00e1llalatod nagy k\u00f6lts\u00e9gvet\u00e9ssel rendelkezik.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<\/li>\n<\/ul>\n<h2><span data-contrast=\"auto\">A ServiceNow legf\u0151bb el\u0151nyei<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<h3><span data-contrast=\"auto\">El\u0151ny #1: Kiterjedt funkci\u00f3k\u00e9szlet<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">A ServiceNow sz\u00e1mos funkci\u00f3t k\u00edn\u00e1l a klasszikus szervezeti modellel rendelkez\u0151 v\u00e1llalatok ig\u00e9nyeinek kiel\u00e9g\u00edt\u00e9s\u00e9re. Az IT-szolg\u00e1ltat\u00e1smenedzsmentt\u0151l a v\u00e1llalati szint\u0171 szolg\u00e1ltat\u00e1sautomatiz\u00e1l\u00e1sig a ServiceNow \u00e1tfog\u00f3 platformmal rendelkezik, amely testre szabhat\u00f3, hogy megfeleljen az \u00f6sszetett \u00e9s egyedi informatikai ig\u00e9nyeknek.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">El\u0151ny #2: Integr\u00e1ci\u00f3s k\u00e9pess\u00e9gek<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><\/h3>\n<h3><span data-contrast=\"auto\">A ServiceNow integr\u00e1ci\u00f3kat k\u00edn\u00e1l speci\u00e1lis felhaszn\u00e1l\u00e1si m\u00f3dokra vagy probl\u00e9m\u00e1kra. Ez j\u00f3l j\u00f6het, ha a szervezetnek konkr\u00e9t probl\u00e9m\u00e1kra kell \u00f6sszpontos\u00edtania.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><\/h3>\n<h3><span data-contrast=\"auto\">El\u0151ny #3: Testreszab\u00e1sok<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">A ServiceNow magas szint\u0171 testreszab\u00e1si lehet\u0151s\u00e9geket k\u00edn\u00e1l. Ezek teszik t\u00f6k\u00e9letess\u00e9 egy \u00d6nkorm\u00e1nyzatokv\u00e1llalat egyedi eset\u00e9re. \u00c9rdemes azonban tudni, hogy a testreszab\u00e1st egy ServiceNow szakembernek kell elv\u00e9geznie, \u00e9s a ServiceNow-val v\u00e9gzett testreszab\u00e1sok id\u0151ig\u00e9nyesek, illetve k\u00f6lts\u00e9gesek lehetnek. A testreszab\u00e1sok a szabv\u00e1nyos\u00edt\u00e1s \u00e9s a legjobb gyakorlatok hi\u00e1ny\u00e1t is eredm\u00e9nyezhetik. \u00d6sszehasonl\u00edt\u00e1sk\u00e9ppen: A TOPdesk a legjobb gyakorlatokon alapul\u00f3, szabv\u00e1nyos\u00edtott megold\u00e1sokra \u00f6sszpontos\u00edt.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">A TOPdesk bemutat\u00e1sa: A szolg\u00e1ltat\u00e1s megval\u00f3s\u00edt\u00e1sa, l\u00e9p\u00e9sr\u0151l l\u00e9p\u00e9sre<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">A TOPdesk ITSM filoz\u00f3fi\u00e1ja az alkalmazkod\u00f3k\u00e9pess\u00e9gr\u0151l \u00e9s a folyamatos fejleszt\u00e9sr\u0151l sz\u00f3l.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<blockquote><p><span data-contrast=\"auto\">\u201eEgy olyan vil\u00e1gban, ahol az elv\u00e1r\u00e1sok folyamatosan n\u0151nek, csak azok a szervizcsapatok fognak boldogulni, amelyek k\u00e9pesek alkalmazkodni.\u201d<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p><\/blockquote>\n<p><span data-contrast=\"auto\">\u00c1tfog\u00f3 megk\u00f6zel\u00edt\u00e9st alkalmazunk a szolg\u00e1ltat\u00e1smenedzsment ter\u00e9n, amely egy k\u00f6nnyen haszn\u00e1lhat\u00f3 ITSM-eszk\u00f6zt \u00e9s a h\u00e1zon bel\u00fcli szak\u00e9rt\u0151k tan\u00e1csad\u00e1s\u00e1t \u00f6tv\u00f6zi. Az alkalmazkod\u00f3k\u00e9pess\u00e9gre \u00e9s a folyamatos fejleszt\u00e9sre \u00f6sszpontos\u00edtva a TOPdesk c\u00e9lja, hogy seg\u00edtse a szervizcsapatokat abban, hogy v\u00e1ltozatlanul kiv\u00e1l\u00f3 IT-\u00e9lm\u00e9nyeket ny\u00fajtsanak.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">megfelel\u0151 \u00fcgyf\u00e9l vagy a TOPdesk sz\u00e1m\u00e1ra, ha&#8230;<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">k\u00f6zepes m\u00e9ret\u0171 vagy nagyv\u00e1llalat vagy.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">lok\u00e1lis supportot szeretn\u00e9l a saj\u00e1t nyelveden.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">ITSM-et szeretn\u00e9l bevezetni a best practice-k\/legjobb gyakorlatok alapj\u00e1n.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">olyan rugalmas ITSM-megold\u00e1st szeretn\u00e9l, amely egy\u00fctt tud \u00e9p\u00fclni a szervezettel.<\/span><\/li>\n<\/ul>\n<h2><span data-contrast=\"auto\">A TOPdesk legf\u0151bb el\u0151nyei<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<h3><span data-contrast=\"auto\">El\u0151ny #1: A legjobb gyakorlatok szerinti megk\u00f6zel\u00edt\u00e9s a helpdesk-szervez\u00e9shez<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">A TOPdesk megk\u00f6zel\u00edt\u00e9se elt\u00e9r a ServiceNow-\u00e9t\u00f3l, amikor az ITSM-szoftverr\u0151l van sz\u00f3. Nem minden funkci\u00f3 ker\u00fcl bevezet\u00e9sre a kezdetekt\u0151l fogva &#8211; minden felhaszn\u00e1l\u00f3 az alapokkal, de a sikerhez sz\u00fcks\u00e9ges eszk\u00f6z\u00f6kkel, er\u0151forr\u00e1sokkal \u00e9s k\u00e9pz\u00e9sekkel kezdi a munk\u00e1t.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A TOPdesk legjobb gyakorlatok megk\u00f6zel\u00edt\u00e9s\u00e9vel nincs sz\u00fcks\u00e9g k\u00f3dol\u00e1sra vagy k\u00fcls\u0151 tan\u00e1csad\u00f3kra ahhoz, hogy az eszk\u00f6zt a szervezet ig\u00e9nyei alapj\u00e1n fejlessze \u00e9s alak\u00edtsa ki. Ez nagyobb rugalmass\u00e1got biztos\u00edt ahhoz, hogy gyorsan alkalmazkodni tudjon az \u00fczleti \u00e9letben bek\u00f6vetkez\u0151 v\u00e1ltoz\u00e1sokhoz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">El\u0151ny #2: Jobb egy\u00fcttm\u0171k\u00f6d\u00e9s az oszt\u00e1lyok k\u00f6z\u00f6tt<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">A TOPdesk egy intuit\u00edv <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/funkciok\/onkiszolgalo-portal\/\"><span data-contrast=\"none\">\u00f6nkiszolg\u00e1l\u00f3 port\u00e1lon<\/span><\/a><span data-contrast=\"auto\"> kereszt\u00fcl seg\u00edti a k\u00fcl\u00f6nb\u00f6z\u0151 oszt\u00e1lyok k\u00f6z\u00f6tti szoros egy\u00fcttm\u0171k\u00f6d\u00e9st. A csapatok egy\u00fctt dolgozhatnak, \u00e9s egyetlen kapcsolattart\u00e1si ponton kereszt\u00fcl t\u00e1j\u00e9koztathatj\u00e1k az \u00fcgyfeleket. A <\/span><span data-contrast=\"auto\">sil\u00f3k lebont\u00e1s\u00e1val<\/span><span data-contrast=\"auto\"> ?? \u00e9s a r\u00e9szlegek k\u00f6z\u00f6tti egy\u00fcttm\u0171k\u00f6d\u00e9s el\u0151seg\u00edt\u00e9s\u00e9vel a TOPdesk lehet\u0151v\u00e9 teszi a szervezetek sz\u00e1m\u00e1ra, hogy egys\u00e9ges \u00e9s \u00fcgyf\u00e9lk\u00f6zpont\u00fa szolg\u00e1ltat\u00e1sokat ny\u00fajtsanak.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">El\u0151ny #3: Ny\u0171g\u00f6zd le felhaszn\u00e1l\u00f3idat minden nap<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">A felhaszn\u00e1l\u00f3i elv\u00e1r\u00e1sok teljes\u00edt\u00e9se kulcsfontoss\u00e1g\u00fa a bizalom \u00e9s a h\u0171s\u00e9g ki\u00e9p\u00edt\u00e9s\u00e9hez. A TOPdesk olyan <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/funkciok\/dashboard-es-riportalas\/\"><span data-contrast=\"none\">jelent\u00e9si \u00e9s elemz\u00e9si eszk\u00f6z\u00f6ket<\/span><\/a><span data-contrast=\"auto\"> k\u00edn\u00e1l, amelyek betekint\u00e9st ny\u00fajtanak a szolg\u00e1ltat\u00f3i teljes\u00edtm\u00e9nybe \u00e9s a trendekbe. Ezen adatok seg\u00edts\u00e9g\u00e9vel a szervezetek proakt\u00edvan azonos\u00edthatj\u00e1k a jav\u00edt\u00e1sra szorul\u00f3 ter\u00fcleteket, \u00e9s bonyolult k\u00f3dol\u00e1s vagy k\u00fcls\u0151 tan\u00e1csad\u00f3k n\u00e9lk\u00fcl is megval\u00f3s\u00edthatj\u00e1k a megold\u00e1sokat. A TOPdesk seg\u00edts\u00e9g\u00e9vel szervezeted rendszeresen fel\u00fclm\u00falhatja a felhaszn\u00e1l\u00f3i elv\u00e1r\u00e1sokat, \u00e9s vezet\u0151 szerepet t\u00f6lthet be az IT-szolg\u00e1ltat\u00e1sok ter\u00e9n.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"auto\">A TOPdesk \u00e9s a ServiceNow \u00f6sszehasonl\u00edt\u00e1sa<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Most, hogy felt\u00e1rtuk a TOPdesk \u00e9s a ServiceNow legfontosabb el\u0151nyeit, n\u00e9zz\u00fck meg, hogyan viszonyulnak egym\u00e1shoz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">K\u00f6lts\u00e9gek<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\"><strong>ServiceNow<\/strong>: A ServiceNow gyakran dr\u00e1g\u00e1bb, mint a TOPdesk, k\u00f6sz\u00f6nhet\u0151en az \u00e1tfog\u00f3 testreszab\u00e1si lehet\u0151s\u00e9geknek \u00e9s a testre szabott megold\u00e1snak.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>TOPdesk<\/strong>: A TOPdesk, mivel egyszer\u0171bb \u00e9s k\u00f6nnyebben alkalmazhat\u00f3 az azonnali haszn\u00e1latra felszerelts\u00e9g\u00e9nek k\u00f6sz\u00f6nhet\u0151en, ez\u00e9rt \u00e1ltal\u00e1ban megfizethet\u0151bb. Tekintsd meg a TOPdesk <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/arak\/\"><span data-contrast=\"none\">\u00e1raz\u00e1s\u00e1t \u00e9s csomagjait<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Felhaszn\u00e1l\u00f3i \u00e9lm\u00e9ny \u00e9s felhaszn\u00e1l\u00f3bar\u00e1ts\u00e1g<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\"><strong>ServiceNow<\/strong>: A ServiceNow \u00e1tfog\u00f3 funkci\u00f3kat k\u00edn\u00e1l. Egyes felhaszn\u00e1l\u00f3k bonyolultnak \u00e9s kih\u00edv\u00e1st jelent\u0151nek tal\u00e1lhatj\u00e1k a kezel\u0151fel\u00fclet\u00e9t, k\u00fcl\u00f6n\u00f6sen az els\u0151 alkalommal haszn\u00e1l\u00f3k, illetve nem m\u0171szaki ter\u00fcleten dolgoz\u00f3k.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>TOPdesk<\/strong>: A TOPdesk k\u00f6nnyen haszn\u00e1lhat\u00f3 fel\u00fclettel rendelkezik, amely lehet\u0151v\u00e9 teszi a felhaszn\u00e1l\u00f3k sz\u00e1m\u00e1ra, hogy k\u00f6nnyed\u00e9n eligazodjanak a platformon. A szoftver k\u00f6nnyen be\u00e1ll\u00edthat\u00f3, \u00edgy a szervezetek kiterjedt testreszab\u00e1s n\u00e9lk\u00fcl is a saj\u00e1t ig\u00e9nyeikhez alak\u00edthatj\u00e1k a rendszert.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Komplexit\u00e1s \u00e9s szem\u00e9lyre szabhat\u00f3s\u00e1g<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\"><strong>ServiceNow<\/strong>: A ServiceNow magas fok\u00fa testreszabhat\u00f3s\u00e1g\u00e1r\u00f3l ismert,\u00a0 ami lehet\u0151v\u00e9 teszi a nagyobb v\u00e1llalatok sz\u00e1m\u00e1ra, hogy a szoftvert pontosan az ig\u00e9nyeikhez igaz\u00edts\u00e1k.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>TOPdesk<\/strong>: A TOPdesk kev\u00e9sb\u00e9 \u00f6sszetett, \u00e9s kevesebb testreszabott megold\u00e1st k\u00edn\u00e1l, \u00e9s ink\u00e1bb egy \u00e1tfog\u00f3bb, &#8220;out-of-the-box&#8221; term\u00e9ket alkalmaz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">M\u00e9rhet\u0151s\u00e9g\/Sk\u00e1l\u00e1zhat\u00f3s\u00e1g<\/span><span data-contrast=\"auto\"> \u00e9s rugalmass\u00e1g<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\"><strong>ServiceNow<\/strong>: A ServiceNow er\u0151sen testreszabott jellege miatt a szoftver kev\u00e9sb\u00e9 rugalmas \u00e9s agilis, nehezen alkalmazkodik a n\u00f6veked\u00e9shez \u00e9s a v\u00e1ltoz\u00e1sokhoz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>TOPdesk<\/strong>: A TOPdesk az agilit\u00e1s \u00e9s az ITSM legjobb gyakorlatainak szem el\u0151tt tart\u00e1s\u00e1val k\u00e9sz\u00fclt, \u00edgy ide\u00e1lis v\u00e1laszt\u00e1s azon szervezetek sz\u00e1m\u00e1ra, amelyeknek gyorsan kell alkalmazkodniuk a v\u00e1ltoz\u00e1sokhoz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Implement\u00e1ci\u00f3, tan\u00e1csad\u00e1s, t\u00e1mogat\u00e1s \u00e9s k\u00e9pz\u00e9s<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\"><strong>ServiceNow<\/strong>: A ServiceNow a partnerekre t\u00e1maszkodik a bevezet\u00e9s \u00e9s a tan\u00e1csad\u00e1s ter\u00e9n, de a term\u00e9kkel kapcsolatos probl\u00e9m\u00e1kra az indul\u00e1s ut\u00e1n 24\/7 technikai t\u00e1mogat\u00e1st ny\u00fajt.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>TOPdesk<\/strong>: A TOPdesk seg\u00edt az \u00fczleti ig\u00e9nyek felm\u00e9r\u00e9s\u00e9ben, az implement\u00e1ci\u00f3s terv elk\u00e9sz\u00edt\u00e9s\u00e9ben, a szerepek meghat\u00e1roz\u00e1s\u00e1ban \u00e9s a szoftver bevezet\u00e9s\u00e9ben.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Fontos, hogy a TOPdesk helyi t\u00e1mogat\u00e1st k\u00edn\u00e1l az adott <\/span><span data-contrast=\"auto\">orsz\u00e1g\/v\u00e1llalat<\/span><span data-contrast=\"auto\"> nyelv\u00e9n, valamint egy \u00f6nkiszolg\u00e1l\u00f3 port\u00e1lt, ahol a felhaszn\u00e1l\u00f3k k\u00e9r\u00e9seket ny\u00fajthatnak be, b\u00f6ng\u00e9szhetnek a szolg\u00e1ltat\u00e1skatal\u00f3gusban, illetve a felmer\u00fcl\u0151 k\u00e9rd\u00e9seikre v\u00e1laszokat tal\u00e1lhatnak a nap 24 \u00f3r\u00e1j\u00e1ban, a h\u00e9t minden napj\u00e1n.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">A TOPdesk k\u00e9pz\u00e9seket is k\u00edn\u00e1l, hogy csapatoddal a sikeres szolg\u00e1ltat\u00e1sny\u00fajt\u00e1shoz minden sz\u00fcks\u00e9ges tud\u00e1ssal rendelkezz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Tudj meg t\u00f6bbet a <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/szolgaltatasok\/\"><span data-contrast=\"none\">TOPdesk ITSM szolg\u00e1ltat\u00e1sair\u00f3l<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Mikor v\u00e1lasszuk a ServiceNow-t \u00e9s mikor a TOPdesk-et?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">V\u00e1laszd a ServiceNow-t, ha:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ha \u201et\u00f6k\u00e9letesen illeszked\u0151\u201d megold\u00e1st szeretn\u00e9l a szervezeted komplex ITSM ig\u00e9nyeihez.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A szervezetnek a funkci\u00f3k sz\u00e9les sk\u00e1l\u00e1j\u00e1ra van sz\u00fcks\u00e9ge.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Rendelkezel az er\u0151forr\u00e1sokkal, k\u00f6lts\u00e9gvet\u00e9ssel, szak\u00e9rtelemmel \u00e9s id\u0151vel a bevezet\u00e9shez \u00e9s a szem\u00e9lyre szab\u00e1sokhoz.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Rugalmas id\u0151beoszt\u00e1ssal rendelkezel, \u00e9s nem jelent probl\u00e9m\u00e1t hosszabb bevezet\u00e9si id\u0151vel dolgozni.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span data-contrast=\"auto\">V\u00e1laszd a TOPdesket, ha:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Az egyszer\u0171 haszn\u00e1lat \u00e9s az agilis szeml\u00e9let fontos sz\u00e1modra az IT-szolg\u00e1ltat\u00e1skezel\u00e9sben.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">A szem\u00e9lyes \u00e9rt\u00e9kes\u00edt\u00e9si \u00e9s \u00fcgyf\u00e9lt\u00e1mogat\u00e1si megk\u00f6zel\u00edt\u00e9st r\u00e9szes\u00edted el\u0151nyben.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">A szervezeted olyan megold\u00e1st keres, amely h\u00e1zon bel\u00fcli szak\u00e9rt\u0151k seg\u00edts\u00e9g\u00e9vel gyorsan bevezethet\u0151.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">A folyamatos fejleszt\u00e9sre szeretn\u00e9d ford\u00edtani a hangs\u00falyt, egy olyan megold\u00e1ssal, amely egy\u00fctt tud n\u0151ni a v\u00e1llalattal \u00e9s a piaci ig\u00e9nyekkel.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">A szervezet sz\u00e1m\u00e1ra megfelel\u0151 v\u00e1laszt\u00e1s<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">A TOPdesk \u00e9s a ServiceNow k\u00f6z\u00f6tti d\u00f6nt\u00e9s v\u00e9gs\u0151 soron a szervezeted egyedi ig\u00e9nyeit\u0151l \u00e9s priorit\u00e1sait\u00f3l f\u00fcgg:<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/h2>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ha a szervezet rendk\u00edv\u00fcl \u00f6sszetett, a megl\u00e9v\u0151 folyamatok m\u0171k\u00f6d\u00e9s\u00e9hez testreszabott megold\u00e1sokra van sz\u00fcks\u00e9ge, \u00e9s m\u00e9rete meghaladja a 10 000 alkalmazottat, akkor val\u00f3sz\u00edn\u0171leg a ServiceNow a megfelel\u0151 v\u00e1laszt\u00e1s a sz\u00e1m\u00e1ra.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ha a szervezet olyan megold\u00e1st szeretne, amely azonnal haszn\u00e1lhat\u00f3 \u00e9s adapt\u00e1lhat\u00f3, a szem\u00e9lyesebb kezel\u00e9st r\u00e9szes\u00edti el\u0151nyben, \u00e9s gyors n\u00f6veked\u00e9st tervez, a TOPdesk val\u00f3sz\u00edn\u0171leg jobban megfelel az ig\u00e9nyeinek.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Ak\u00e1r a TOPdeskre, ak\u00e1r a ServiceNowra esik a v\u00e1laszt\u00e1s, a c\u00e9lunk ugyanaz marad &#8211; a kiv\u00e1l\u00f3 szolg\u00e1ltat\u00e1sny\u00fajt\u00e1s \u00e9s a folyamatos fejl\u0151d\u00e9s az ITSM-en bel\u00fcl.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ha t\u00f6bbet szeretn\u00e9l megtudni a TOPdeskr\u0151l, l\u00e9pj kapcsolatba vel\u00fcnk az al\u00e1bbiakban, vagy ismerd meg a TOPdesk <\/span><a href=\"https:\/\/www.topdesk.com\/hu\/itsm\/\"><span data-contrast=\"none\">ITSM-szoftver\u00e9t<\/span><\/a><span data-contrast=\"auto\">. 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