{"id":18733,"date":"2020-02-22T15:43:06","date_gmt":"2020-02-22T14:43:06","guid":{"rendered":"https:\/\/www.topdesk.com\/nl\/?p=18733"},"modified":"2024-08-15T09:43:03","modified_gmt":"2024-08-15T07:43:03","slug":"kennissysteem","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/nl\/blog\/kennissysteem\/","title":{"rendered":"Verbeter de ervaring met je kennissysteem [Infographic]"},"content":{"rendered":"

Goed kennisbeheer is heel belangrijk voor het verbeteren van je dienstverlening en klanttevredenheid. Maar hoe zorg je ervoor dat er fijn gewerkt kan worden met je kennissysteem?<\/p>\n

Eenvoudig kunnen zoeken in het kennissysteem zorgt ervoor dat behandelaars \u00e9n eindgebruikers snel vinden wat ze nodig hebben. Dit verlaagt de werkdruk voor de servicedesk en zorgt ook nog eens voor\u00a0shift left<\/a>. Bovendien wordt je team hechter als ze met zijn allen aan kennisitems werken.<\/p>\n

Maar hoe zorg je ervoor dat je behandelaars en eindgebruikers fijn kunnen werken met je kennissysteem? Het zit hem deels in de structuur, maar ook in hoe je de informatie opschrijft en presenteert. Consistentie is de sleutel hier.<\/p>\n

We hebben een infographic gemaakt, waarmee je aan de slag kunt om nog betere kennisitems te schrijven (klik op de afbeelding om hem te downloaden):<\/p>\n\"\"\n

>> Overweeg je te beginnen met kennisbeheer? Zo bereken je hoeveel tijd het oplevert voor jouw servicedesk.<\/a><\/p>\n

Wil je meer tips voor het delen van kennis?<\/h2>\n

Heb je meer inspiratie nodig voor het opzetten van een goed kennissysteem? Download dan ons\u00a0kennisbeheer e-book<\/a>\u00a0met bijbehorend stappenplan.<\/p>\n","protected":false},"excerpt":{"rendered":"

Je kunt het de dienstverlening van de servicedesk verbeteren als je actief met kennisbeheer aan de slag gaat. Lees er meer over in deze blog post.<\/p>\n","protected":false},"author":1,"featured_media":18760,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18733","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":null,"toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nVerbeter de ervaring met je kennissysteem - TOPdesk<\/title>\n<meta name=\"description\" content=\"Je kunt het de dienstverlening van de servicedesk verbeteren als je actief met kennisbeheer aan de slag gaat. 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