{"id":18382,"date":"2024-01-31T08:32:46","date_gmt":"2024-01-31T11:32:46","guid":{"rendered":"https:\/\/www.topdesk.com\/pt\/?p=18382"},"modified":"2024-12-02T05:21:29","modified_gmt":"2024-12-02T08:21:29","slug":"topdesk-promove-reducao-de-70-de-custos-com-solucao-de-itsm-implementada-na-mds-brasil","status":"publish","type":"post","link":"https:\/\/www.topdesk.com\/pt\/blog\/topdesk-promove-reducao-de-70-de-custos-com-solucao-de-itsm-implementada-na-mds-brasil\/","title":{"rendered":"TOPdesk promove redu\u00e7\u00e3o de 70% de custos com solu\u00e7\u00e3o de ITSM implementada na MDS Brasil"},"content":{"rendered":"

A MDS Brasil \u00e9 uma\u202fdas principais corretoras do Pa\u00eds no segmento de seguros, resseguros, gest\u00e3o de benef\u00edcios e consultoria de riscos. Parte integrante do MDS Group<\/a>, a companhia \u00e9 l\u00edder de mercado em Portugal, est\u00e1 entre os maiores no Brasil e presente tamb\u00e9m em Angola, Mo\u00e7ambique e Espanha.<\/strong><\/p>\n

L\u00edder de TI na MDS Brasil, Marcos Guedes<\/a> contou um pouco sobre como a solu\u00e7\u00e3o TOPdesk vem ajudando a empresa a simplificar, flexibilizar e reduzir custos no departamento de TI. Confira abaixo!<\/strong><\/p>\n

Solu\u00e7\u00e3o de ITSM na MDS Brasil<\/h2>\n

Em terras brasileiras, a MDS conta com mais de 550 colaboradores distribu\u00eddos por doze escrit\u00f3rios em sete estados: S\u00e3o Paulo, Rio de Janeiro, Paran\u00e1, Minas Gerais, Santa Catarina, Bahia e Rio Grande do Sul. Essas diversas localidades e departamentos precisam se conectar e trocar informa\u00e7\u00f5es em tempo real.<\/p>\n

Dessa forma, a solu\u00e7\u00e3o de\u00a0gerenciamento de servi\u00e7os de tecnologia (ITSM)<\/a> da TOPdesk, adotada em 2019 pela \u00e1rea de TI da MDS Brasil, tinha como objetivo gerenciar as aplica\u00e7\u00f5es de todos os departamentos da empresa.<\/p>\n

Al\u00e9m disso, havia a necessidade de integrar as \u00e1reas e dar suporte a uma infraestrutura f\u00edsica pr\u00f3pria complexa para que os departamentos estivessem conectados.<\/p>\n

De acordo com o gerente de TI da empresa, a op\u00e7\u00e3o pelo TOPdesk se deu por conta da praticidade e possibilidades de integra\u00e7\u00e3o da ferramenta.<\/p>\n

A consultoria foi fundamental, adaptando-se \u00e0s nossas necessidades durante o projeto<\/p>\n

Marcos Guedes, gerente de TI na MDS Brasil<\/p><\/blockquote>\n

E-BOOK GRATUITO | Com quais ferramentas o TOPdesk se integra?<\/a><\/p>\n

Resultados com o TOPdesk<\/h2>\n

A\u00a0solu\u00e7\u00e3o de ITSM da TOPdesk<\/a>\u00a0\u00e9 o que o mercado de tecnologia chama de \u201cplug and play\u201d. F\u00e1cil e r\u00e1pida para implementar e usar, sem deixar de ser robusta.<\/p>\n

Assim,\u00a0possibilitou a unifica\u00e7\u00e3o da MDS em cloud computing<\/a>\u00a0e, ainda,\u00a0promoveu a redu\u00e7\u00e3o de 70% dos custos\u00a0com a substitui\u00e7\u00e3o da infraestrutura legada.<\/p>\n

Gra\u00e7as \u00e0 economia que a ferramenta trouxe, ap\u00f3s os tr\u00eas meses de implementa\u00e7\u00e3o\u00a0o retorno sobre o investimento<\/a>\u00a0foi atingido. Os benef\u00edcios adicionais incluem controle da TI, gest\u00e3o otimizada, al\u00e9m de f\u00e1cil integra\u00e7\u00e3o e administra\u00e7\u00e3o dos projetos da \u00e1rea de tecnologia.<\/p>\n

Diante dos resultados positivos, a MDS estuda a possibilidade de expandir o projeto para a gest\u00e3o de TI na unidade de Portugal.<\/p>\n

EXPERIMENTE O TOPDESK POR 30 DIAS GRATUITAMENTE<\/a><\/p>\n

TI como departamento estrat\u00e9gico<\/h2>\n

A colabora\u00e7\u00e3o entre TOPdesk e MDS Brasil destaca a transi\u00e7\u00e3o do TI de um papel operacional para um estrat\u00e9gico nas empresas.<\/p>\n

Guedes elevou seu departamento al\u00e9m das solicita\u00e7\u00f5es b\u00e1sicas, alcan\u00e7ando redu\u00e7\u00e3o de custos, simplifica\u00e7\u00e3o de processos e aumento da satisfa\u00e7\u00e3o.<\/p>\n

Isso ilustra a import\u00e2ncia crescente de TI como um pilar estrat\u00e9gico, questionando se ainda estamos aderindo \u00e0s pr\u00e1ticas obsoletas ou contribuindo significativamente para nossas organiza\u00e7\u00f5es.<\/p>\n

E voc\u00ea, j\u00e1 est\u00e1 atuando para contribuir verdadeiramente com a sua organiza\u00e7\u00e3o ou ainda est\u00e1 preso a antigas pr\u00e1ticas? Confira, neste v\u00eddeo, mais um pouco do relato do nosso cliente<\/a> sobre como a TOPdesk colaborou com os resultados do departamento de TI.<\/p>\n

TOPdesk: seu guia para a excel\u00eancia de servi\u00e7os<\/h2>\n

A TOPdesk j\u00e1 est\u00e1 h\u00e1 mais de 27 aos sendo o guia para a excel\u00eancia de servi\u00e7os de milhares empresas e elevando a vida de milhares de pessoas.<\/p>\n

Quer ver como a TOPdesk pode ajudar voc\u00ea tamb\u00e9m? Teste nossa solu\u00e7\u00e3o de ITSM e Enterprise Service Management gratuitamente por 30 dias!<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

A MDS Brasil \u00e9 uma\u202fdas principais corretoras do Pa\u00eds no segmento de seguros, resseguros, gest\u00e3o de benef\u00edcios e consultoria de riscos. Parte integrante do MDS Group, a companhia \u00e9 l\u00edder de mercado em Portugal, est\u00e1 entre os maiores no Brasil e presente tamb\u00e9m em Angola, Mo\u00e7ambique e Espanha. L\u00edder de TI na MDS Brasil, Marcos<\/p>\n","protected":false},"author":379,"featured_media":24888,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_searchwp_excluded":"","inline_featured_image":false,"editor_notices":[],"footnotes":""},"class_list":["post-18382","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":{"blog_author":"","blog_hubspot_cta_link":"","toc_display":"not-visible","blog_promotion_overwrite":false,"blog_promotion":false},"yoast_head":"\nTOPdesk na MDS Brasil corta custos em 70% com ITSM<\/title>\n<meta name=\"description\" content=\"Gra\u00e7as \u00e0 economia que o TOPdesk gerou na MDS Brasil, ap\u00f3s os tr\u00eas meses de implementa\u00e7\u00e3o\u00a0o retorno sobre o investimento\u00a0foi atingido\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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