Are you staying on top of your performance metrics? If you're delivering great services, you'll need the numbers to prove it. TOPdesk’s Dashboard and Reporting feature makes it easy to visualize the performance of your department. The Dashboard gives you one clear overview of your key metrics, helping you actively step up your service when needed.
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TOPdesk’s Dashboard is completely customisable. Easily create an overview of your most important reports, and get immediate insight into key data like your service desk’s response time. Handy widgets make it easy to create any report, KPI and selection you want – and easily drag and drop them to your dashboard. You can set up module dashboards for each specific process, or a single Dashboard page that covers all your processes.
A pie chart gives you plenty of information – but sometimes the more important details are hidden inside these charts. Want to learn more about the percentage of reported incidents last month? Simply click on the drop-down list to view any report in more detail. This gives you more insight into your data, helping you take immediate action.
The user-friendly Report Wizard lets you create a new report in five easy steps. How? Apply filters, determine which fields you want to include, group the results, and select your preferred report type. You can choose from clear overviews, extensive graphs or colourful pie charts, giving you a perfect overview of your team’s performance.
If your numbers just aren't stacking up, you need to be able to identify what's not working. TOPdesk gives you the power to identify bottlenecks in your Service Delivery - wherever they occur - and act on them immediately.
Want to see how many calls are solved per operator? Or calls by object type? Drill into any report to find root causes and spot problems and major disruptions before they happen. The Impact Analysis fucntionality allows you to easily pinpoint what causes a problem will have before they occur.