News

15/10/2019

TOPdesk named a “Strong Performer” by Independent Research Firm

TOPdesk today announces that it has been named a “strong performer” by analyst firm, Forrester. TOPdesk is profiled as one of the top 15 vendors that “matter most,” as detailed in the Forrester’s report, “The Forrester Wave™: Enterprise Service Management, Q4 2019.” According to the Forrester Wave™ evaluation, the globally serving TOPdesk “has shifted to fully […]

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17/09/2019

TOPdesk on Tour returns for 2019

TOPdesk on Tour is back for 2019 and we’ll be taking over our respective UK homes of London and Manchester for a day of workshops, presentations, and networking. On 2 October at Manchester Hall, Manchester and 16 October at The Home Grown Club, London, TOPdesk customers are invited along to expand their product knowledge and […]

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16/09/2019

TOPdesk explore ‘The Science of Self Service’ at UITSCC&C in Australia

TOPdesk is expanding to Australia in October 2019. Ahead of the companies venture Down Under, UK Head of Consultancy Sumit De is appearing at the University IT Service Strategy & Challenges Conference in Melbourne, Australia. The conference, which is centred around helping universities deliver effective IT service strategy, is taking place from 18th to 19th […]

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07/08/2019

TOPdesk exhibiting at SDI’s ITSM Tools Live Demo Day in Edinburgh

On Wednesday 28th August 2019, TOPdesk will be presenting at SDI’s upcoming ITSM Tools Live Demo Day in Edinburgh. The free event, at the Edinburgh Grosvenor Hotel, offers attendees the opportunity to investigate a wide range of ITSM tools through live demonstrations and the chance to network with like-minded IT professionals. Account Manager Rafal Kasprzyk […]

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04/06/2019

TOPdesk presenting at DevOps 2019 London

On 25 June, TOPdesk will be present at the DevOps Enterprise Summit (DOES) in London. We’ll join our partner Cloudbees at their booth. The event, which takes place from 25 – 27 June, welcomes organizations looking for tools and best practices to deliver software faster. It’s the place to meet up with DevOps authors, founders […]

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15/05/2019

The Department for International Trade (DIT) supports TOPdesk’s continued presence, expansion and investment

TOPdesk has announced a further potential £2.3 million investment into its Manchester operations. It comes as the UK tops the world ranking for inward investment, having over-taken the USA, which previously held the number 1 spot since 2014. Our colleague, David Cape-Brown, Branch Manager & Head of Recruitment at TOPdesk UK, added: “Our TOPdesk adventure […]

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07/05/2019

TOPdesk listed in 2019 Gartner Peer Insights ‘Voice of the customer’: IT service management tools

TOPdesk is pleased to share that we’ve been listed in the 2019 Gartner Peer Insights ‘Voice of the Customer’: IT service management tools report. TOPdesk was one of the 7 vendors listed in this report and ranked highest in ‘willingness to recommend’ and ‘overall rating’. Based solely on customer experiences, the reviews in this report […]

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02/04/2019

TOPdesk partners with Sensorla to expand its global presence to Asia

TOPdesk announced today that it has partnered with Sensorla to expand its global presence to Asia. Through this strategic partnership, TOPdesk and Sensorla will provide Asian customers with localised implementations and proven best practices in the area of IT Service Management (ITSM) and Facilities Management (FM) software.

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22/02/2019

TOPdesk named in top 5 global ITSM and ESM vendors

TOPdesk is named as one of the best 5 ITSM and ESM vendors worldwide by analyst firm Research In Action. We are described as an established vendor ‘on a fast growth trajectory towards the top three’, scoring extremely well in customer satisfaction with the best price versus value compared to all competitors.

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19/02/2019

TOPdesk attend IP EXPO 2019

In 2017 our TOPdesk colleagues were excited to attend the IP EXPO for the first time, and we’re even more thrilled to be attending again for the third time in 2019. See highlights from 2018 The Manchester-based event delivers ‘brand new exclusive content and senior level insights from across the industry’, but it also provides […]

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24/01/2019

Webinar: Radical transparency in DevOps and ITSM for an excellent customer experience

The impact of DevOps on service delivery is more prominent now than ever before. In her webinar on BrightTALK, TOPdesk USA president Nancy Van Elsacker Louisnord shows you how you can achieve excellent customer experience by aligning DevOps and ITSM.

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13/12/2018

Feeling the Holiday Spirit? Support education in Africa!

For the past 12 years, TOPdesk has continued to support an amazing NGO: The Digital Education Africa Network (DEAN). At this gift-giving time of year, we would like to share with you what they’re all about.

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05/12/2018

Holiday Style Kit for TOPdesk

Delight your customers with a new look-and-feel for your TOPdesk. With this style kit you can decorate your TOPdesk login-screen and Self Service Portal with a festive winter appearance.

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27/11/2018

TOPdesk named a 2018 Gartner Peer Insights Customers’ Choice for IT Service Management

TOPdesk has been named a 2018 Gartner Peers Insights Customers’ Choice for IT Service Management. We’re especially excited to share this news because it is based on reviews from you – our customers who love our products. The Customers’ Choice is a ranking of vendors by verified end-user professionals – which includes IT professionals or […]

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27/11/2018

Our new corporate movie

You may have heard of our new tagline: Guides to service excellence. But what does it mean? To answer this question, we created this video. It shows a little bit of who we are. What we strive towards. And how we help you achieve service excellence.

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22/11/2018

Meet TOPdesk at IT in the Park 2018 in Edinburgh

This December, TOPdesk will be at IT in the Park in Edinburgh – The biggest conference of its kind in Scotland! Now in its 4th year, IT in the Park returns with another great line-up of thought leaders and experts sharing best practice in the ITSM and IT Operations. This also includes the opportunity for […]

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29/10/2018

TOPdesk supports Movember for the 7th year in a row

Have you ever heard of Movember? It’s that time of year again when men and women around the world grow their mustache, dye it, or stick one on. Why? They’re raising awareness for prostate cancer, testicular cancer and men’s health in general. This year is the seventh time that a team of TOPdesk colleagues is […]

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15/10/2018

Meet us at the Gartner Symposium/ITxpo

From 4 to 8 November TOPdesk will attend the Gartner Symposium/ITxpo in Barcelona. Join us and explore new ways of thinking and find the trusted insights and guidance you need to lead your organization with confidence.

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09/10/2018

Proud! Independent Forrester research names TOPdesk a strong performer in Enterprise Service Management

The results are in. Leading global research and advisory firm, Forrester Research, named TOPdesk a strong performer in their latest Forrester Wave for Enterprise Service Management (ESM). We racked up the highest scores possible for three specific criteria: execution road map, customer numbers and growth in revenue. Enterprise Service Management (ESM) is the application of […]

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06/09/2018

TOPdesk on Tour 2018

We’re pleased to share that TOPdesk will again be On Tour in the UK: firstly in London on 31 October, and then in Manchester on 15 November.

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