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Software as a Service information

 Forrester logo

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Total Economic Impact™ of TOPdesk Enterprise

 Change Management SOP

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Change Management Standard Operation Procedure

 Configuration Management

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Configuration Management Roadmap Template

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Incident and Problem Management Maturity Assessment Sheet

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Service Desk Maturity Assessment

 Guide to selfservice

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Service Catalog End-User Satisfaction Survey

 Agile Fit

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Agile Fit Assessment Tool

 Desks Illustration

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Service Desk Efficiency Calculator

 Service definition checklist

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Service Definition Checklist

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