[WEBINAR] How to Deliver an Excellent Customer Experience Through Self-Service

Are you getting the brunt of it? TOPdesk’s Self-Service Portal (SSP) is the definition of customer experience. The SSP allows your colleagues to solve their problems with their own personalized environment, ultimately saving your time for more value-added tasks.

During this first part of this TOPdesk SSP webinar series, you’ll learn:

• How to empower your users through self-service
• The importance of knowledge-centered support (KCS)
• Enterprise Service Management (ESM): a one-stop-shop for all services