Privacy and security

We communicate with many third parties. Customers, colleagues, sponsors and those who are interested in our services. We store the data we need to maintain these relationships. Some of that data consist of personal details. We value transparency and honesty. That’s why we want to explain to you which details we store and how we use that data. If you still have questions after reading this document, please don’t hesitate to ask our support department.

Data protection

We take care to protect the information entrusted to us. Our current technologies and procedures are focused on protecting information from unwanted access and of course they are in line with General Data Protection Regulations (GDPR). When any party other than TOPdesk is involved in processing information, we require them to comply with the same agreements and regulations. Our policies are regularly examined by impartial, external experts.

How do we use your information?

We process and use your information to maintain existing relationships and expand our customer base. Different data are used for different purposes. This includes information provided by you, as well as data we collect to improve our services to you. In this statement, we explain how we use information for each purpose.

Website and newsletters

We use cookies, Google Analytics and other tools to gather information on how our resources are used. This helps us improve our content and adjust the presentation of our resources to your interests.

Contact details and purchases

We want to stick to the agreements we have with you. That’s why it’s important for us to know how we can reach our contact person at your organization. We don’t want to ask you for the same information multiple times, so we take notes of the conversations we have with you. We also document your preferences regarding what information you want to receive from us.

We also document which service you’ve purchased from us and in what context you use them. This way, we can get an idea of our customers’ goals. We also keep track of which other services you have shown interest in. We use this information to keep our services in tune with the market and provide you with relevant information about our services.

Details we encounter during our work for you

While we are working for you, like consultancy and support services, our colleagues may come across details about you and your organization, such as the data you put into TOPdesk. We’ll only use this information for the purposes agreed upon with you. And we will treat your data with utmost care. Our colleagues are trained to handle confidential information appropriately.

Customer satisfaction

We’re very interested to hear what you think of our services. That’s why we use various methods to gather feedback. These include customer surveys, interviews, evaluations and direct feedback on calls. We use the information we gather to find out how we can improve our services.

SaaS and product improvement

If you have TOPdesk SaaS, we process the data you put into TOPdesk. Rest assured that we do everything in our power to make sure our services are easy-to-use and reliable.

We keep track of a range of information regarding the use of our services. Examples include the speed with which the application responds, how our customers use specific functionalities and whether any errors occur. We use this information to make sure TOPdesk performs well and to identify potential improvements to our services. The information is not used for any other purpose and data cannot be traced back to individuals.

What we don’t do

We don’t break your trust. We will not pass your details on to other parties and will only use your details according to our agreements with you.

Accessing, correcting and deleting your information

You can access much of the information we collect about you via our Self-Service Portal at my.topdesk.com. This includes, among other things, contact persons known to us, the process and communication of support calls and various details concerning the services you have purchased.

Have you found incorrect information, do you want to access more information or would you like to have some of your details removed? You can adjust information yourself or submit a request through our self-service portal.

Not a customer? Then you don’t have access to our self-service portal. However, you can still submit your requests to our Support department in the post or via email or telephone.

Information that has become obsolete will be deleted from our systems according to GDPR guidelines.

To process specific requests, we need an authorized person within your organization to give permission. Examples of requests that require official permission include requests to change services or recorded data, as well as access to some information. We will always run these requests by somebody from your organization who is authorized to approve them. If you want to check who is authorized in your organization, you can find this information on My TOPdesk.

 

TOPdesk reserves the right to change this privacy policy without any notice of change. Last updated: April 4, 2018