Your backstage pass to TOPdesk

Small improvements make a big difference. Watch three short TOPdesk demos and see how you can handle requests more clearly, reduce repetitive work, and keep everything moving — without overcomplicating your processes. 

Please to watch this video.

Watch a demo of TOPdesk

10 million+ users get things done with TOPdesk

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Fischer - TOPdesk Customer Logo
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What you can expect

No fluff or vague hypotheticals. Get real insight into TOPdesk, 
so you can evaluate it with confidence.

  • A clear view of how TOPdesk works in practice
  • Concrete examples you can compare to your current setup
  • Ideas to reduce repetitive work and manual follow-ups
  • A realistic sense of how your team could work day to day

Practical features. Real impact.

Handle tickets without 
the hassle

Pull emails, calls and requests into TOPdesk. See conversation history, solutions, and team notes in one overview, so you can get straight to work instead of hunting for information.

Never lose track of your valuables

Laptops, licences, company cars. Know who has what, where it is, and what breaks when something fails. Because chaos is expensive.

Self-service that people actually use

Create one place employees go for everything: IT requests, facilities issues, HR forms, and instant answers. Make it simple, adapt it as you go, and watch your phone stop ringing.

You’ll love TOPdesk if you value…

  1. A quick start, backed by experts

    TOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 30+ years of best practices to get you started in no time – guaranteed success.

  2. Making improvements yourself

    Once set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change.

  3. A personal approach

    Enjoy guidance from real, in-house people who care about your success – from Sales to our 24/5 Support team. You’ll join a community of like-minded peers and experts.

The proof is in the pudding

>90%
Customer satisfaction
NHS Kent Community Health
"Whether users need to request a new laptop, have run out of coffee, or their boiler has broken, they can now head to the TOPdesk portal."
Richard Shuttlewood
Moat
4.7/5
customer satisfaction score
London School of Hygiene
"TOPdesk has allowed us to grow at our own pace and has helped us to continually improve our level of service delivery to our customers."
Diane Ogston
Sword IT Solutions
99%
Tickets logged via Self-Service Portal
EKC Group
"The software is extremely good, but the support is in another league. The team are extremely friendly, very knowledgeable and will almost always know the answer immediately."
Rachel Wright
Anglia Ruskin University
"Our service desk helps end users much more quickly. It's great to have everything in one clear overview: how many calls are coming in, who is handling which call, and the status."
Derek Galipeau
District School Board of Niagara

See how TOPdesk works

Watch demo videos

Frequently asked questions

What is TOPdesk?

TOPdesk is not only the name of the company but also the name of our ITSM software solution. At TOPdesk, we believe in helping people do the work they love and do best. To make this happen, we offer a service management solution that combines a ready-to-use tool with dedicated in-house experts.

We don’t just create software for consistently great service delivery. We make sure you can achieve your goals, step by step. Whether you want to focus on self-service or join forces with other service teams, our people have loads of best practices to share. And because our software is so easy to adjust, you can continue to make improvements to your service delivery, one step at a time.

What problems does TOPdesk best solve?

TOPdesk helps to solve problems related to service management inefficiencies. This includes ticket management, change management, problem management, and asset management.

We don’t believe in stopping at the product level: We also pride ourselves on teaching customers along the way, enabling true scalability and a learning mindset.

How much does TOPdesk cost?

Pricing for TOPdesk can vary based on the size of your business and the specific needs you have.

What is the expected ROI from using TOPdesk?

The expected ROI from using TOPdesk can vary depending on a variety of factors, such as the size of your organization and how you use the software. However, many of our clients report improved efficiency, reduced costs, and increased customer satisfaction.

What features does TOPdesk offer?

TOPdesk offers a wide array of features including incident management, problem management, change management, asset management, and knowledge management. We also offer advanced analytics and reporting tools.

Can TOPdesk integrate with third-party apps?

Yes, TOPdesk can integrate with a variety of third-party applications to provide you with a comprehensive and unified service management solution.

Does TOPdesk offer a mobile app?

Yes, TOPdesk offers a mobile app for both iOS and Android, allowing you to manage your services on the go.

Does TOPdesk offer local support?

Yes! We offer local support – in your language!

How secure is TOPdesk?

TOPdesk is committed to maintaining high levels of security. We have several security measures in place, including data encryption, regular audits, and strict access controls.

Where is data hosted?

TOPdesk data is hosted in highly secure data centers in the European Union. These data centers comply with strict international security standards.